2/5 Jessica S. 1 year ago on Google
We
took
our
push
mower
to
them
in
June
to
have
warranty
work
done
as
the
Smart
Drive
stopped
working.
We
were
initially
told
10
days,
however,
after
many
calls
to
them
(no
calls
to
us)
we
kept
being
told
the
parts
were
on
back
order
and
there
was
no
expected
time
frame
of
retrieval.
Fast
forward
5
weeks,
we
get
a
call
that
our
mower
is
fixed
and
we
can
pick
it
up.
5
WEEKS
LATER!
I
pick
up
the
mower,
nobody
in
the
office
except
a
nice,
young
girl,
so
thankfully
she
was
kind
enough
to
help
me
lift
it
into
my
car.
No
paperwork
for
me
as
this
was
a
warranty
repair,
not
even
a
list
of
what
was
done
or
no
signature
required
that
I
picked
it
up,
nothing.
I
get
the
mower
home,
husband
unloaded
it
from
the
car,
starts
it
up
and
the
Smart
Drive
STILL
did
not
work.
We
called
and
they
were
closed
(it
was
after
hours),
so
I
emailed
them
asking
what
they
did
on
the
mower
because
it
was
just
as
bad
as
it
was
when
we
brought
it
in.
I
was
told
the
parts
that
were
replaced
and
that
it
was
working
fine
in
their
shop.
I
was
asked
by
the
owner
if
we
messed
with
it
after
we
left
the
shop.
I
am
shocked
that
it
conveniently
worked
there
but
not
20
minutes
later
when
I
got
it
home.
There
is
so
much
play
in
the
cable
that
they
replaced
and
the
Smart
Drive
handle
has
no
spring
in
it
anymore,
so
it
doesn't
pop
back
into
position,
it
literally
flops
around.
We
did
NOT
take
it
in
this
way.
We
called
the
warranty
company
and
explained
all
of
this
to
them,
and
they
advised
us
to
go
elsewhere.
Very
displeased
with
the
service,
lack
of
communication
from
their
end
and
the
fact
that
after
5
weeks,
the
mower
still
doesn't
work
properly.
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