It’s a shame I can’t leave zero stars. Went for my first "FREE" tire rotation at Florence, KY Tire Discounters since I purchased the tires there. I look up and this 18 year old kid was grinding the paint off my brake rotor hat. A back story on me: I take care of my car myself including all services and anything else it needs. Tire balancing and alignments are the only things that don't justify me buying expensive equipment to do myself. All the workers back there were ACTUALLY TRYING TO CONVINCE ME that it was good practice and that it was what they do to EVERY CAR!!!! One of the workers said it's okay, you need brakes soon anyways!!! I spoke to the regional manager a few minutes ago, and he gave me the same song and dance how if your rotors have paint on them regardless of age or mileage, his workers WILL REMOVE IT!! The service writer Tonya assured me that she would order my rotors from Mazda and replace my damaged ones. The regional manager told me that he wouldn’t let her. Definitely stay away from this place. It’s not worth the hassle.

Knowledgeable professionals who worked hard to get us back on the road to finish our trip home. With 4 new tires, we feel safer on the road. Plus supporting our Veterans! Thank you!

Our family of 5 and a dog, were on the way from Florida to Toronto, when we got a flat tire due a nail. Can't say how happy we were that we selected this location of Tire Discounters. When we arrived to the shop, there was 4-5 folks ahead of us already waiting for service. Without asking, Tonia the service manager did a call to get us ahead of the line (understanding we were driving all night and are eager to get back on the road) and within 30 min, we got our car back with a fixed tire. We are incredibly thankful to Tonia and the shop folks for a quick and kind service!

This Tire Discounters has excellent service, which is why I have been a long standing customer. My service yesterday was very personalized, informative, and upbeat. I’ve never felt more taken care of as a customer overall. Roger helped me understand what my car needed and what services they offer. I appreciate them so much for their help in maintaining my car which I use for my business- thank you. What a great team!

Bring a lunch and a thermos to this outfit, took almost 4 hours for new tires and alignment. I was not the only unhappy customer in the building and I also had an appointment. They gave me a free oil change coupon, keep it, I don’t have the time or patience!

Wanted to say thank you to Tonya and Dave at the Florence store I have been in there the last 3 days putting new tires on three of my cars. They are the nicest people you will meet they go way over to make sure you’re satisfied and very helpful at what they do if you need new tires, I would highly recommend you go see Tonya she will get you the best price around. I can guarantee that.

Wonderful experience with friendly professional personnel. I liked how I was explained what my car needed and that they were able to do the work . I will keep my business there with Dave and Tonia. Thanks for your help and explanation of the bill and all the work that was performed on my car.

Tonia had to deliver some bad news to me regarding the repairs needed on my car. She did it professionally and with a very good explanation that actually made sense. While I never like to hear bad news, she made the experience as enjoyable as possible (believe it or not :)). Thank you, Tonia!