1/5 Maren M. 3 years ago on Google
The
food
is
delicious
but
the
service
is
terrible.
I’ve
never
eaten
in
the
restaurant
itself;
I’ve
always
ordered
online
for
pickup,
and
my
order
is
almost
always
prepared
incorrectly.
I’m
not
usually
the
type
to
call
and
complain
(or
even
write
online
reviews)
but
after
three
back
to
back
experiences
with
my
order
being
incorrect,
I
called
the
store
to
let
them
know
that
this
was
a
recurring
issue.
They
apologized,
looked
into
the
order
and
ultimately
issued
me
a
digital
gift
card
for
the
inconvenience,
which
I
really
appreciated.
The
next
time
I
craved
Condado
I
was
excited
to
take
advantage
of
the
gift
card,
especially
knowing
I
wouldn’t
be
wasting
my
own
money
if
my
order
was
prepared
incorrectly.
When
I
received
my
order,
the
food
was
finally
prepared
correctly,
but
the
portions
we
were
given
for
our
packed
bowls
were
so
small
it
was
almost
laughable.
And
have
I
mentioned
that
I
always
preheat
my
oven
before
walking
to
pickup
my
Condado
order
in
preparation
for
it
being
cold?
I’ve
basically
come
to
the
conclusion
that
the
restaurant
really
doesn’t
care
about
its
patrons.
That
was
affirmed
last
night
when
I
went
to
pick
up
another
order.
When
I
walked
in,
there
were
two
other
patrons
ahead
of
me.
I
patiently
waited
as
I
overheard
some
conversation
between
the
patron
at
the
host
stand
and
the
employees
assisting
him.
It
was
clear
there
was
an
issue
with
the
order.
The
person
behind
them
(the
one
in
front
of
me)
interjected
to
the
employee
that
was
not
actively
talking
to
the
patron
with
the
issue
and
asked
if
they
had
an
order
for
her,
providing
the
name
for
the
order.
They
pretended
to
look
at
the
bags
in
front
of
them
for
a
couple
seconds
and
then
walked
away.
The
two
employees
seemed
extremely
distracted
by
whatever
issue
was
holding
up
the
first
patron’s
order,
which
is
understandable,
but
they
stopped
paying
any
attention
to
the
others
of
us
waiting
on
our
orders
and
kept
walking
away.
Meanwhile
another
employee
cleaning
down
some
items
nearby
stood
and
watched,
clearly
able
to
tell
some
of
us
were
standing
there
not
being
helped,
and
didn’t
say
anything.
Long
story
short,
by
the
time
someone
finally
said
“have
you
been
helped?”
I
gave
my
name
and
sure
enough
my
bag
had
been
one
of
the
ones
sitting
on
the
table
at
the
host
stand
from
the
moment
I’d
walked
in
nearly
10
minutes
before.
I’m
sure
I’m
just
one
or
two
more
poor
experiences
away
from
having
no
interest
in
coming
back
to
this
restaurant
again.