Donatos Pizza image

Donatos Pizza

Restaurant Pizza restaurant Meal takeaway Delivery service

Chain selling crispy pizzas featuring provolone cheese & lots of toppings, plus oven-baked subs. People often mention order, pizza, ordered, time, minutes, service, good, location, delivery, manager,


Address

280 S Grant Ave, Columbus, OH 43215, United States

Website

www.donatos.com

Contact

+1 614-464-2500

Price rating

$$ $$

Rating on Google Maps

3.30 (637 reviews)

Open on Google Maps

Working Hours

  • Thursday: 11 am to 12 pm
  • Friday: 11 am to 1 pm
  • Saturday: 11 am to 1 pm
  • Sunday: 11 am to 12 pm
  • Monday: 11 am to 12 pm
  • Tuesday: 11 am to 12 pm
  • Wednesday: 11 am to 12 pm

Featured Reviews


Frequently mentioned in reviews: order (28) pizza (20) ordered (16) time (16) minutes (13) service (12) good (12) location (11) delivery (10) manager (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Liz O. 5 years ago on Google
    this is the nastiest one around. i stopped ordering from here years ago and i remember why. i ordered the side salad, and most of the lettuce was bad. had to completely throw away all the spinach and tomatoes. there are only 5 pepperonis. i try not to give bad reviews because i know sometimes things happen, but they suck so much i had to.
    6 people found this review helpful 👍

  • 2/5 Liberty H. 2 years ago on Google
    I've called there a few times with the same order and they've always seem to mess it up finally I got a hold of the manager and he explained they don't add mayonnaise to their sandwiches what's so hard about adding a packet to your bag? After the third time the messing my big Dawn up when the only thing was add Mayo and told them I would never eat lunch there again I do not recommend this pizza spot during lunch time
    5 people found this review helpful 👍

  • 1/5 karma 2 years ago on Google
    NEVER PAY THESE CROOKS WITH A CARD! You can't cancel your order even though the driver is 45 minutes later than the time promised. They will still send a RIDE SHARE company to your house and tell you to get a refund from them! They don't tell you they partnered with a ride share company when you choose the delivery option. PAY AT YOUR DOOR or you will get ripped off. Also customer service was closed soo...
    3 people found this review helpful 👍

  • 1/5 Suzy S. 4 years ago on Google
    I purchased four pizzas and a sub for my nonprofit group on the evening of 3/11/20. One of our pizzas was exceptionally charred, and on the sub sandwich I requested no-cheese, yet it came with cheese on it anyway. Donatos has the most expensive pizzas, and with plainly inferior service at this location, I will take my business elsewhere.
    3 people found this review helpful 👍

  • 5/5 Joseph Purpura (. 7 months ago on Google • 273 reviews
    It's been awhile since I've been there. I had a Big Don's with sausage. For some reason use to put one piece of sausage on that sandwich but now crumbled sausage it still was delicious. Just wandering why. 👍

  • 5/5 Michael J. 2 months ago on Google • 208 reviews New
    I've had a couple of different experiences This one was excellent. Ordered online, arrived at the drive-thru. I was greeted with a pleasant smile & demeanor, everything including food was on point. Truly appreciated the very crisp vegetables.

  • 1/5 alioune t. 6 months ago on Google • 4 reviews
    Found a cockroach in my food! Worst experience. General manager just apologized once and said it was a one off. Don’t believe it one bit. Do Not eat here!!
    2 people found this review helpful 👍

  • 1/5 Jason P. 2 years ago on Google
    This location has gotten bad over past couple months, cold pizza, 2 hour deliveries, orders not even sent out, drivers saying they call when they don’t, unbelievably rude customer service when they answer the the phone, which is what happened tonite. I’ve tried to give this location the benefit of the doubt, due to COVID but I’m done with them at this point. I wouldn’t recommend this location.
    2 people found this review helpful 👍

  • 1/5 antonio j. 2 years ago on Google
    Worst Donatos ever. Rude manager, messed up food. First pizza was burnt. Called and complained then the manager named “Jesse” made my second pizza and threw it in the box. The manager was rude on the phone and in person. The manager also refused a refund or to make the pizza correct and told me to go file a complaint about him instead.
    2 people found this review helpful 👍

  • 1/5 Gard M. 2 years ago on Google
    They have been good in the past. this time my order was wrong, so I called to get my order right. They hung up on me 3 times without even speaking with some one.
    2 people found this review helpful 👍

  • 3/5 Strange and W. 1 year ago on Google
    I normally rate Donations 5 star. BUT, the past several months, the Grant Ave location has really dropped. They won't do cash delivery (they claim they "don't have any drivers"), they continually mess up on pizza and/or sub orders, and anymore I rarely get the soda I order and pay for. But today is the final straw. I order meatballs....meatballs, sauce, cheese, shake of zesty-esque toppings. I got meatball and cheese. That's it. I will add a photo. The food is good when you actually can get what you order. But even when I try to call and speak to someone I get a live person maybe 1/4 of the time, even after waiting upwards of 25-30 mins..
    2 people found this review helpful 👍

  • 1/5 Mike S. 4 months ago on Google • 28 reviews
    Ordered for lunch through the website and was told that it would be delivered in 30 minutes. 30 minutes later I received a a text saying that the delivery was being handed off to DoorDash and would be there in an additional 30 minutes. That 30 minutes passed and according to the DoorDash app the pizza had not even been picked up yet. The pizza finally arrived 20 minutes later and was completely cold. My delivery address was a half of a mile from this location and they charged me $4.79 for the delivery on top of which I tipped the DD driver(in advance). I will definitely not be ordering from this location again. Which is a bummer as I really like Donatos pizza.
    1 person found this review helpful 👍

  • 1/5 Lauren 2 years ago on Google
    We ordered subs for multiple people at work for lunch today. The restaurant took our order, charged our card, and then waited an hour and a half to cancel our order online. Card is still charged. We have been trying to call for 20 minutes for an answer now and have been hung up on multiple times. Seriously????? Called corporate just for them to tell us "We tried to call too, and they're not answering for us either." Most ridiculous experience I've ever had with Donatos. Never again for this location. One star is too many.
    1 person found this review helpful 👍

  • 1/5 Victoria S. 5 years ago on Google
    Our firm ordered Donatos on Grant Ave & Main St - we've really never had an issue. Today my bosses wife ordered this salad, it was so brown you would've thought it had dressing on it however it DID NOT it was pure slime!!!!! I would think there should be some kind of health code or health risk serving something so gross!!! The worst part is when she called to request a credit to our card - she got hung up on!!! The lady she spoke to was so rude! If you are looking for a good pizza, good salad, with good service STAY AWAY FROM THIS DONATO'S!!!!!!! ****I HAD TO CHOOSE 1 STAR**** They deserve 0 stars!!!
    1 person found this review helpful 👍

  • 5/5 Kim F. 4 months ago on Google • 38 reviews
    I ordered pizza and salads for our office. They did a wonderful job. Delivery was prompt, friendly, and professional. The food was delicious and enjoyed by all. Thanks for a great experience.

  • 1/5 Austin J. 5 months ago on Google • 7 reviews
    RIDICULOUS. Called and placed an order. Collected my payment account. Then told me there was a 1:30 wait! Very abnormal on a Sunday evening. I quickly found out I was speaking with someone out of the country. After calling multiple times and being hung up on everytime I can assure you I would never order for Donatoes again. Very disappointing as we order here weekly.

  • 1/5 Abdullah J. 2 months ago on Google • 5 reviews New
    I paid $6 for this Caprese salad. I’m not happy at all with the amount this is truly a rip off.

  • 1/5 Nathan N. 2 months ago on Google • 3 reviews New
    Been waiting in the drive thru for 20 minutes. Been at the window for 10 and haven’t even been acknowledged. Don’t recommend ordering from here.

  • 5/5 Lloyd S. 8 months ago on Google
    Brock was an excellent customer service rep at the window and he was a delight to meet. The food was well prepared, correct and on time! Kudos to the crew and Brock!

  • 5/5 Sarah B. 1 year ago on Google
    We are customers for life after this store went above and beyond tonight during red white and boom to feed our Protective Services team!! It really restores your faith in humanity after acts of kindness like this. This store is always super fast at getting the food out for delivery so it's still steaming when it reaches the door. Thank you again so much for taking care of our team! You guys are awesome in my book! Keep up the fantastic service 🥰🤩🙌🏻🙏🏻

  • 5/5 J B. 1 year ago on Google
    Online order for pickup @ 11:00am (Opening) Thin Crust Meat Lover's with extra sauce and mozzarella. Ready on time. Friendly, courteous service with a smile (rare nowadays) and the pizza is absolutely out of this world delicious. Talk about perfection and this is it. Donatos Pizza hits the ball out of the park. It's settled. We've found our Heaven on Earth!

  • 5/5 Jeremy J. 1 year ago on Google
    I just ordered my food and just received a call that they didn't have the salad that I ordered at all. I was able to change my order over the phone. I appreciate the call very much and I say that to say this, yesterday I ordered food and my food never came at all. So I very much appreciate the customer service I received today. It definitely changed my mind about this donatos quickly because I was highly upset yesterday that my food did not come. So thank you again. Oh and I received a $5 coupon. Thanks to the young lady on the phone who placed my order.

  • 1/5 Eula S. 7 months ago on Google
    Standing not taking your order, you can tell they really don't want to work. Tables were not cleaned, and trash cans needed to be emptied,front entranced needed to be clean, and glass should have been wiped to many fingerprints, I asked to use the restrooms the employee gave me the wrong combination. The food was okay. Will not be going back.

  • 2/5 jewell m l. 6 months ago on Google
    I paid almost $9 for a Italian chef salad thinking with all the ingredients that come in the salad I'd have a hearty salad..well donates got me good...they gave me a tablespoon of each of the toppings and 1lb of lettuce..I called the manager and he confirmed that they weigh each topping (smh). I'm sticking to the mom and pops pizzerias.

  • 2/5 Ashley H. 6 months ago on Google
    They never get my order right. I would not recommend. Unless you like wasting your money. The rating is 3.3 stars for a reason.

  • 4/5 David S. 1 year ago on Google
    The workers were avoiding me as they walked by the drive-thru window they allow me to sit there for 5 minutes as they milled around in the restaurant. The credit card machine did not work so they had to type in my numbers which is suspect. All in all the food was very good, hot and they offered plenty condiments along with my meal.

  • 1/5 Justin P. 1 year ago on Google
    WORST experience I have EVER had with any delivery. Ordered Donatoes Pizza Was told they were a little busy and that's fine. Something about an hour delivery. Well...3 hours later we get our food. We tried calling door dash and kept getting hung up on. Then tried Donatoes and got no answer. We were told door dash came three times before the time the food was supposed to be done and when It wasn't left. After many phone calls and after being hung up on many times over 2.5 hours later we get our food...good right? No. They forgot half our order so we had to get a neighbor to take us up there to get the rest our food. This is by far the worst experience I have ever had...and that's not Donatoes that's door dash...the way they put it. I want some kind of gift card or reimbursement. If I don't and many in the neighborhood will simply go to Bella's or somewhere else. This was 50 plus dollars that was spent so I think we deserve something from this horrible experience. I gave a tip to the driver because I highly doubt it was their fault and as a former driver myself I had to but I will not go through this again without a reassurance it won't. I want a refund or a gift card and I don't even care if it is at least 30 dollars or something. If we don't get this i will make sure that we don't order anywhere that door dash deals with. On the flip side. I want to give a review Donatos and that's a 4. The staff is nice and before door dash entered we never have a problem. I have 4 kids and 4 adults here and we were starving. Please make this right. Thank you Might sound crazy but seen Undercover Boss and I GUARANTEE you she wouldn't have tolerated that. If there was a way to reach her I would.

  • 1/5 Dani D. 1 year ago on Google
    Evry time when I come here pick up a order waiting for a long time and just wait so crazy to pick up order there . Once when i was there some of employees played with each other the did push up in restaurants and they doesn’t even care for delivery so crazy here really

  • 1/5 Stephanie L Garrisi (. 8 months ago on Google
    The employee Pam was very rude and nasty... Came out of the kitchen to start something when I was making a complaint with the manager and another employee actually stopped her and took her towards the back. That was my first time in Columbus, my second order for doordash while there and the last! Thank goodness for the other employees that didn't mind helping customers 😕😕😕

  • 2/5 Grant S. 8 months ago on Google
    Horrible customer service. The manager does not compensate for badly made food. It tasted good but our hand tossed pizzas had 4+ inches of crust! We paid for larges, not smalls.

  • 1/5 Wes P. 7 months ago on Google
    I've been an avid customer for donatos for many years since I was old enough to by my own food. Y'all about to rectify this situation. To be clear, I have never had one single complaint until tonight. So my mom's birthday was today. I ordered donatos on the app at around 8. Big ole $60 meal at that. They said it was going to be at my mom's around 9:25. So right out the gate were gonna wait for an hour and a half which is fine. But then I get an email saying it's leaving the building at 9:02. I'm thinking I'm gonna get to tip real good tonight because it's gonna be fast. 9:25 rolls around, I call in and the store transfers me to who tracks the order. I get put on hold 5 different times and wait at least 3 minutes each time and get hung up on each time. We pull up to the shop at 10:15. This dude tried to say I gotta talk to door dash... But I ordered it through donatos ?... I'm sitting here right now at 10:31 waiting for an additional 20 minutes to get the food I ordered at 8. And getting charged the same amount, no discounts, nothing free, nothing. Not even an apology. Just gotta be cool with losing 3 hours of my time while my entire family is waiting to get food. You all should be ashamed of yourself. I want refunded, free food, the whole thing. What ever it is you do to rectify mishaps like this. This is beyond.

  • 4/5 SomeBored F. 7 months ago on Google
    Great pizza and very innovative ingredients in your traditional pizzas. Easily enjoyable and a generous portion for at least 4 people. Perfect for movie night or even a small get together.

  • 1/5 tiayana f. 1 year ago on Google
    I ordered a small founders fav with extra cheese add bacon. it look like someone shook my pizza and dropped it a few times. not to mention it was ICE COLD. this is more than irrigating because they are literally down the street from me. I have been on hold 7 minutes and counting. GET IT TOGETHER!!!

  • 1/5 Mike 11 months ago on Google
    This location did deliver my Subs I ordered. Good thing I selected cashpay and didn't prepay. When I call the store all I got was a message stating that you need to wait, please be patient.

  • 5/5 Me M. 10 months ago on Google
    Jona should get a promotion! Anytime I order at this Denado ‘s, and she is working, my pizza is extra perfect! She is such a wonderful asset to Denado ‘s, she deserves a raise! I drive further to this location because the service and quality is excellent!

  • 3/5 Deborah P. 1 year ago on Google
    The pizza I ordered did not look appealing at all. I ordered extra sauce and it was loaded on top of the cheese and all the toppings. I now understand the pizza place that said "hiring", and dummies should not apply. So disappointed!!!!!

  • 1/5 Drea S. 9 months ago on Google
    Ordered more than an hour before close on a Saturday night. Paid by credit card. Called my supposed driver because nobody would pick up the phone at the store despite staggered, multiple attempts. I was charged for the food, updated on order progression for over an hour, but the food never came, the transaction is still pending and funds are NOT available in my account after over 72 hours, and no phone call, email nor refund has been attempted. I could not find anyone else able to serve not to mention deliver by the time Donatos took my money and wasted my time and energy, and despite severe injuries from an auto accident making ANY movement painful I was forced to hobble around the kitchen preparing food slowly and painfully and dizzy as well thanks to this debacle.

  • 2/5 Brandi C. 1 year ago on Google
    Their only saving grace is that their food is good because their customer service is terrible. Had a large order scheduled for delivery for our business and 30mins after it's supposed to be delivered they can only say it's left the building but have no idea where it is. Was actually delivered 45mins late. Tipped online when I scheduled it way in advance. Won't be doing that again.

  • 4/5 Christopher W. 1 year ago on Google
    Great food, good service and the area is not bad at all being located just a stones throw from downtown.

  • 1/5 Josh S. 1 year ago on Google
    Ordered a chicken mariachi pizza with ranch packets and marinara cups on the side. Driver showed up without ranch or marinara and the pizza was missing most of its toppings. Called the store in response but no one answered. Waited on hold for several minutes without answer. Do not order from this store. This location used to be fantastic but have fallen off a cliff over the last few months. I understand they may be short staffed but that’s no excuse for multiple repeated errors.

  • 1/5 Sierra H. 1 year ago on Google
    Ordered online and pizza and cheesy bread were totally raw in the middle. Peeled the cheese layer back and seen just raw dough. Ewww! Also, cookies on the order were missing and never received.

  • 1/5 Ashley R. 5 months ago on Google • 2 reviews
    The white lady (don’t know her name) at the register was clearly high on drugs, couldn’t stand still, barely kept her eyes open. She kept forgetting orders were ready and kept serving other people. I asked for marinara sauce and she said “so 5 cookies”. She kept almost charging people that already paid online. I can’t believe the staff in the back let her run the front. I was very concerned with her handeling food and cash
    1 person found this review helpful 👍

  • 2/5 Linda C. 3 months ago on Google • 2 reviews New
    I ordered a founders favorite large with 10 piece wings and Pepsi paid off my debut card. Called them repeatedly wanting my card credited for food that never was delivered. They used door dash driver who reported my food had been left. I SPECIFICALLYTOLD THE MAN WHO TOOK MY ORDER TO HAVE THE DELIVERY DRIVER TO COME UP ON MY PORCHAND KNOCK ON THE DOOR AND HAND IT YO MR. NEVER HAPPENED. ORDER FOR 536 lilley.chavis name I want my card credited for yhe $40that was taken out of my account on Dec.3rd


Call +1 614-464-2500 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
  • Offerings
    • ✓️ Salad bar
    • ✓️ Quick bite
    • ✓️ Comfort food
    • ✓️ Organic dishes
    • ✓️ Late-night food
    • ✓️ Vegetarian options
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Catering
    • ✓️ Counter service
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Drive-through
    • ✓️ Outdoor seating
    • ✓️ No-contact delivery

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