Featured Reviews


Frequently mentioned in reviews: casino (19) machines (13) time (13) good (9) nice (9) night (8) slot (8) play (8) Hollywood (8) slots (8)
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  • 1/5 Kyle M. 1 year ago on Google
    WOW! Covid has really done a number on this place... arrived on a Thursday night after a blue jackets game and it was DEAD. Went out to the new smoling patio with my wife and found a bunch of different machines either turned off, in need of repair, or some other error causing the machine to be out of service. I have no clue how a casino could operate at only 50% of their machines even functional. A couple more fun finds you'll see in my pictures, but when you ask an slot attendant about a specific theme why are you acting like you can't be bothered or direct me to someone else since you're busy? I almost didn't play because of this individual since the only version of the game I wanted to play was a high limit exclusive, or so it would seem with as many machines were unplayable. Outside of this high limit slot attendant I only spotted a single server, and only twice during me time this visit, and some combination of 5 other slot techs/attendants, but the cage was fully staffed -.- Hoping their sister property is better when I go for my birthday next month.
    21 people found this review helpful πŸ‘

  • 4/5 Jessica 2 years ago on Google
    My review is not for the games but for customer service in general. Hollywood Casino is a beautiful place with a variety of table games and slots... However my experience here was not outstanding. Since this was my first time coming I wanted to get a player's card. The desk was very busy and probably understaffed, understandably. What was upsetting was that the staff focused 100 percent of their attention on getting through the 'VIP' line while leaving everyone else to wait until there was not a single person in the VIP line to be waited on. Those waiting for player cards were still being serviced, albeit slowly. I watched a man in the front of the 'regular' waiting to use other services for literally 30 minutes, all the while being passed over for service by those walking up in the VIP line, having not even waited a full minute at some points. What would have been a better solution to getting through the lines would have been to maybe take two VIP customers to every one regular. Just a suggestion. There are very possibly big spenders in that regular line who now have a sour taste in their mouth having never even had the chance to become a VIP. After finally securing my player card I wanted to get to the bar before the gambling began. To my dismay, the main bar had a line like I have only seen at amusement parks (okay, that's a bit over-exaggerated) . I was initially frustrated especially after waiting over half an hour just to get a player's card, but my frustration soon went away when I realized how fast the line was going. When I got to the bar to place my order I saw there was only one bartender working... But he was moving drinks at the pace of at least three good bartenders. Outstanding! I was more than impressed to say the least. Raymond, you are a Rockstar! Hollywood is very lucky to have you on their team. All in all, a good experience with just a couple of things that could be improved upon and hopefully will once fully staffed. I hope to come back and rack up those player points ;-)
    14 people found this review helpful πŸ‘

  • 4/5 Zac W. 2 years ago on Google
    Boxing night at the casino was excellent, a lot of good up and coming fighters. First time in this casino and was impressed by how well they have kept the place up with it being open for about 10 years now. Couple of local staple restaurants on display in here but not their best foot forward...still solid. Everything else is what you would expect out of a casino that isn't in Vegas.
    12 people found this review helpful πŸ‘

  • 5/5 A Muncie E. 2 years ago on Google
    Had pretty good luck with the free slot play! Not overly crowded although it was on a Tuesday night. Friendly and helpful staff! The casino was very clean with some renovations going on inside! Great casino for slot machines, table games and video games! Highly recommended!
    11 people found this review helpful πŸ‘

  • 3/5 Charisse T. 2 years ago on Google
    Decent casino… however, had a miserable time cashing out my chips. They only had three cashiers open on a busy Saturday night with the line a mile long. Cashier was nowhere near tables. Had to walk to the other end of the casino. Very unusual layout. Plus… everyone in my party lost.
    6 people found this review helpful πŸ‘

  • 4/5 Al L. 2 years ago on Google
    Went For Guns and Hoses boxing event. It was a great time. The casino is clean. I don't gamble but if did I would be here hitting the slots.
    6 people found this review helpful πŸ‘

  • 3/5 Ashley W. 1 year ago on Google
    Casinos are few and far between, but they do have some cheap buy ins and some great food options (Dirty Frank's, Mike's late night, and wahlburgers coming soon) Everytime I go though there are more and more broken machines and trash left everywhere. The smoking/gaming patio looked like a nice addition, I just wish they took better care of the inside. In their defense though, the type of area and crowd that is usually there is a little rough and not the best guests. Video blackjack and Big 6 were highly entertaining.
    5 people found this review helpful πŸ‘

  • 5/5 Scott W. 1 year ago on Google
    Loved the place. Both me and the wife won while being there about 5 hours came out well ahead. Seemed kinda under staffed but still a really nice place. Seen a lot of people hitting on smaller bets so I tried and got a super grand chance on a dollar bet. Loved it
    5 people found this review helpful πŸ‘

  • 5/5 G W. 4 months ago on Google
    This is my new home driving over the road for stops in Ohio. Not only are they trucker friendly they have a designated parking area with spaces for truckers. No shuttle service. It's a little bit of a walk but definitely worth it. This really made what could've been a bad night into a really great night. Update: I tried paying for my parking since the kiosk out in the lot was broken. Staff got a big kick out of that. FYI it's called integrity, honesty and honor. You should try it some time. The country would be in better shape. Dig your own graves. What do I care? I'm old and outa here soon. You have to live it.
    5 people found this review helpful πŸ‘

  • 1/5 Dawn W - d. 8 months ago on Google
    Though I love the casino.. I do NOT recommend Wahlburgers to eat at. Super expensive...gross food and attitude. That's a $15 burger and the guacamole was brown.
    4 people found this review helpful πŸ‘

  • 4/5 Jennifer S. 1 year ago on Google
    We had a good time but the stsff wasn't very friendly, the casino wasn't very clean and the machines were so tight.
    3 people found this review helpful πŸ‘

  • 5/5 Andrew V. 3 months ago on Google New
    Won 5k here this place is great. Blackjack is my game ! The dealers are a hit or a miss some are very friendly and fast others not so much. They do all try and help you out if your new tho.
    2 people found this review helpful πŸ‘

  • 3/5 Rhonda W. 10 months ago on Google
    The free drink stations the pop was either out or flat tasted nasty machines didn't payout enough but was fun
    2 people found this review helpful πŸ‘

  • 1/5 Chris P. 8 months ago on Google
    I've been going here for 7 years and now they've taken out half the slots and stopped using the A.C...I don't understand how you can go there and lose blatantly so quickly and without any return on the donation...And it's 85 degrees inside..All I could think is they're closing...I never once expected to get rich at a casino..But I did expect to have fun..And I truly believe after all these years of going here that it's absolutely not fun to play the slots anymore and losing so fast and walking out is so deflating that it effects you mentally outside of the casino... It's not luck when you control and rig the odds...I will never come back to this place again...You have better luck with scratch tickets.
    2 people found this review helpful πŸ‘

  • 5/5 Brigit K. 4 months ago on Google
    We were vendors at Ohio Made Events with our business BBK Leather Designs LLC and it was a wonderful experience! The casino is beautifully designed and so open and airy! There are many food choices!
    1 person found this review helpful πŸ‘

  • 1/5 Jackie W. 5 months ago on Google
    1st Post - Could not post without rating. It may change after I get to speak with Mr. Kyle Coleman, manager of 1 team lead and 4 night shift cashiers I got to encounter during my visit on 10/14-10/15. I will have a detailed review for all after I get to speak to Mr. C. I was only there thru 10/15 because I wanted a face to face with him. I was told he would be in 10/15 am. Only to find out from Reese day manager, that Mr. Coleman would not be in on 10/15. He thought he would be in 10/17. Left my name and cell # with Reese, ask him to provide it to Mr. Coleman...... Waiting on his call. 2nd Post - THEY GAINED A STAR. Due to getting to meet Mr. C. But this review ISN'T done yet. I went to casino because I felt very strongly about speaking to Mr. Coleman face to face. We had what I consider a positive conversation and I wanted to play the slots more......love 'em. Devan Mansfield Customer Service Manage has emailed me for additional details regarding the matter. I responded that I will follow-up in day or so because I'm not feeling well today due to recent dental implants surgery. Who knows RATING MAY GET ANOTHER STAR increase. Stay tuned.
    1 person found this review helpful πŸ‘

  • 5/5 Ed S. 6 months ago on Google
    As a member of the Asian American Commerce Group - Columbus Ohio , we hosted the 2023 Ohio Asian Awards at the beautiful Hollywood Casino Columbus Banquet Facilities. Hollywood Casinos has been a valued business partner & hosting site for our Prestigious Awards ceremony for many years. They truly support our mission statement of inclusion. They have always been outstanding & helpful in so many ways to assure that this event is successful. Thanks to the Management & Staff for all your hard work.
    1 person found this review helpful πŸ‘

  • 3/5 David T. 8 months ago on Google
    If you like to gamble this is the place. There is plenty of parking a variety of foods and love shows for entertainment.
    1 person found this review helpful πŸ‘

  • 1/5 Life of P. 2 months ago on Google New
    Not into gambling due to the predatory nature and the rigged machines. The place looks decent, but you can tell the staff doesn't make much. The slot machines offer very little entertainment, and the rules aren't as obvious to understand. The inclusion of online sports gambling makes it feel even worse to throw away your money. Food is overpriced for average quality. Would not go back.
    1 person found this review helpful πŸ‘

  • 3/5 K.ẞ. Smith (. 10 months ago on Google
    It's fun to go here, I'll only play cards though. From all my experiences with slot machines. Over time I've realized the machines at Hollywood are alot tighter then everywhere else I go. So noticeable that I quit playing slots when I go there. blackjack is all I play there
    1 person found this review helpful πŸ‘

  • 5/5 Shane S. 10 months ago on Google
    Me and the wife's favorite place to go . Besides all the fun slots and Games available. The payback percentages are the best around . On top of that the food options are amazing with Mike's Late Night slice on sight as well and Dirty Franks .
    1 person found this review helpful πŸ‘

  • 5/5 Micaela C. 7 months ago on Google
    Always fun! Everything feels really classy and is super clean. Nice smoking area with a bar, and the bartenders are always super nice! Only thing I don't like is they don't have much drink service like other casinos. But they do have free fountain drinks available which is nice. Plenty of food options although I wouldn't recommend the buffet because the food wasn't very fresh or good and the wait staff rushed us out.

  • 5/5 Rustan P. 8 months ago on Google
    The slot techs here are good. Fast and very helpful. It's a nice sized casino very busy. There Alot of various slots and eating places. The parking is very congested. Overall, nice spot to gamble.

  • 5/5 Andrew A. 6 months ago on Google
    Win or lose! I had a great time!! I was traveling through, and I noticed this casino nearby. I had to try my luck! I'm not so lucky this time, but seeing all the machines feels like being a kid in a candy store! 🎰

  • 5/5 Cory G. 6 months ago on Google
    I love Hollywood Casino. It’s funny how all the habitual losers get on here and act like it’s not because they suck at gambling. All the crying on here but I consistently WIN when I play roulette. I guess you either have it or you do not when it comes to gambling. They are great in there and the cops are even cool you can sleep in the parking lot if you been running too hard and they just let ya be. Two thumbs up for both Hollywood AND the Columbus Police who don’t hassle someone in the middle of a week long blackout that culminates with waking up to the cops at your car and instead of handcuffs they just tell ya to go back to sleep for a while

  • 5/5 Becca Z. 8 months ago on Google
    I enjoy visiting this casino while visiting family in Ohio. It's nice to have a local place to go to have a good time, maybe win some games, and have some food. I appreciate the free beverages like soda and coffee. I do feel like the staff is nice and all the facilities are clean! It's worth a visit if you want to test your luck and take it easy!

  • 5/5 michelle a. 10 months ago on Google
    Compared to other casinos, Hollywood Columbus is clean and spacious. It is well lit and the staff are prompt and friendly when needed. You don’t wait 20-30 minutes to be assisted. The machines are not on top of each other and the tables have plenty of room as well. A comfortable environment! You don’t win or lose any more than any other casino, but it is a cheerful place at least!

  • 3/5 Leonora S. 9 months ago on Google
    The beverage area needs to be monitored more for refills of beverages and for cleaning. Where did the disinfectant wipes and hand sanitizer stations go? There's not enough incentives and promotions to make you want to attend. Gamble responsibly everyone.

  • 4/5 When Two Became T. 5 months ago on Google
    It was a nice experience! Won few cash and need more employees by the customer service cash/card out. Waiting on that long line is a little frustrating.

  • 5/5 Jamey M. 9 months ago on Google
    Weds and Sundays are when me and my mom go try to win sometime we win most of the time not so much,place is always changing great bar,great food spots go check it out for yourself u will have a good time

  • 4/5 Sherry M. 2 years ago on Google
    Very clean place. Went for a concert, Chicks with Hits. Awesome show but the seats are not made for the average person. I literally could not move because i was squashed between people.


Call +1 614-308-3333 Open on Google Maps

Amenities


  • Accessibility
    • βœ“οΈ Wheelchair-accessible lift
    • βœ“οΈ Wheelchair-accessible toilet
    • βœ“οΈ Wheelchair-accessible car park
    • βœ“οΈ Wheelchair-accessible entrance

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