Smashburger image

Smashburger

Restaurant Fast food restaurant Meal takeaway Hamburger restaurant American restaurant Chicken restaurant Ice cream shop Lunch restaurant

Counter-serve chain featuring signature smashed burgers, plus sides & shakes. People often mention burger, good, order, fries, service, burgers, time,


Address

552 S State St, Westerville, OH 43081, United States

Website

smashburger.com

Contact

+1 614-423-4693

Price rating

$$ $$

Rating on Google Maps

3.80 (714 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: burger (11) good (10) order (10) fries (8) service (6) burgers (6) time (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 3/5 Yamin R. 2 years ago on Google
    Taste good but bad service, ordered online at 7:18 pm and it mentioned that my order would be ready in 10-15 min, was at the place by 7:45 pm and the cashier lady told me it is not ready yet, I had to wait for 1 hour at place!!!! The order was ready at 8:45 where I picked it up and I am out of my mind. update: I ordered back from this branch the following week and the service seems to be improved, they have two waiting lines now and my order was ready in 15 min, it wasnt busy when I arrived and I placed the order at place. I hope they have developed a good plan for busy days.
    5 people found this review helpful 👍

  • 4/5 Pat S. 7 months ago on Google
    Really consistent spot. Food is always fresh and quality is consistent. Friendly staff and quick service.
    2 people found this review helpful 👍

  • 5/5 Antwane R. 9 months ago on Google
    Service was good, burger was a great deal for the size. Tots were especially crispy. I recommend checking this place out.
    1 person found this review helpful 👍

  • 5/5 Andrew P. 9 months ago on Google
    I liked the burgers and fries. They have gluten free buns for your burger. There is also a dedicated non-gluten fryer. Two family members cannot have dairy and they have dairy free milk shakes. Both versions are awesome. They have coke fountain drinks. This place is a win all around, I will be back with the test of my family.
    1 person found this review helpful 👍

  • 3/5 O'Neal G. 1 year ago on Google
    Service here is usually pretty decent, but today was horrendous. The two cooks in the back were cooking slower than turtles while screaming and singing like they have Tourette's syndrome. Literally giggling and tickling each other while people wait patiently out front for their food. Totally immature and inappropriate behavior from cooks. The front staff was okay, but could be better as well
    1 person found this review helpful 👍

  • 3/5 Michael K. 2 years ago on Google
    I will have to try this place again and update my review to be completely fair. On this visit I was not impressed... The dude taking the order prefaces it with " it will be about 25 minutes you will have to wait for your food" and he brought the food out in about 25 minutes. That seemed excessive for a fast foodish burger place but it is what it is. I had the mushroom truffle burger which was ok a tad on the greasy side but really nothing special. I had the sweet potato fries which were overcooked. I am not sure if the fact they had 5 tables of customers overwhelmed them or if it is normally like this. It was not memorable.
    1 person found this review helpful 👍

  • 5/5 M A. 1 year ago on Google
    Marlo has great service and offers recommendations when you want to try something different. He’s been there a couple of times when we’ve gone and he’s seriously good at his job! Everyone is here. My wife is vegetarian & I am gluten free. That makes Smashberger a great choice for both of us when we want a fun meal. I’ve gotten their breakfasts & their burgers. We love all their sides. And if we are feeling decadent a shake hits the spot!
    1 person found this review helpful 👍

  • 5/5 Dianna H. 1 year ago on Google
    This place is ALWAYS CONSISTENT! I havent eaten here in a couple of years due to not being near a location. Thank goodness they still make the best burger and fry! I can expect the very best sweet potato fries and a fresh juicy burger every time!

  • 4/5 Jon H. 3 years ago on Google
    If you want messy, this is the place. Staff extremely polite and helpful offering assistance with anything we needed multiple times. The restaurant was very clean. The burgers we tasty smash fries and regular fries were not that good, but they were not bad. Plus, for the price, I think you get more with a McDonald’s small fry. It is a unique burger experience and if you are okay with needing 20 napkins per person, you can really enjoy a good burger.

  • 4/5 Andrew K. 1 year ago on Google
    A good place to go and get a delicious Burger Or 2 Anytime of the day. They have a Wide selection and on there menu of different Sandwiches And now offer chicken wings. They have fries and tater tots Which are called smashtots. I know they used to have chicken sandwiches but I did not look for them this time When I was there. They do a lot of doordash orders And we're quite busy with carry out As I was the only customer in the store at 8 o'clock PM. Very good food though!

  • 4/5 Ariana G. 1 year ago on Google
    Fast food burgers packed with flavor but the sides are average. I loved the signature toppings that you could add on the burgers. They DEFINATELY need to upgrade the fries that they offer. My salad was fresh and tasty. The milkshake was good. Overall if you do make it the burgers are certainly the thing to test!

  • 1/5 Brittany N. 8 months ago on Google
    So this used to be my favorite quick burger place to go to with my best friend. They aren’t all that anymore. I actually boycotted them since January 2023 because they messed up bad. I did an order for delivery, clearly stated NO PORK on a particular sandwich that comes with bacon (never had an issue with this before.) I selected the “no bacon” option AND added a note, but they sent it out the door with a ton of bacon on it. Fries were super soggy. I reached out to the supervisor (1/11/23) named Scott. He took all my info and said I would either get points in my Smashburger app or that corporate or whoever would send something for me in the mail. Never got anything. I actually emailed and followed up with corporate and re-explained the entire incident. I got ignored twice, and asked for “more help” from customer service in the app. Nothing came of it. I boycotted them for 7 months for extremely poor service until today, I got a craving and wanted something fast. Today (7/24/23) I asked for my burger well done, and it was still pink in various spots. I’m pregnant. So I just cut that part off. Fries were AWESOME and crispy and fresh. I tried a milkshake for the first time, which was a joke. Their website shows the peanut butter milkshake with whipped cream and candy pieces on top. What I got was just vanilla ice cream mixed with a hint of peanut butter, no toppings or candy pieces and NOT filled up!!! It’s pretty funny actually, I attached a picture next to the full container of fries right when I got my order to show what it looks like so they don’t try to say I drank half of it. I can definitely say this isn’t my favorite restaurant anymore and my best friend and I will probably not be back for our lunch dates anymore. They are just not as good as they used to be, unfortunately.

  • 5/5 Catherine K. 10 months ago on Google
    A little pricey, but worth every penny! The haystack onions have great flavor and don't even need the ranch or ketchup. Bacon double was cooked to perfection and juicy and delicious!

  • 5/5 Mary D. 7 months ago on Google
    Ordered as pickup, when I called to say that I had arrived and my vehicle was in front of the door, the fine miss that answered stated that they no longer bring orders out. I explained that I was a handicapped senior citizen, and within two minutes the order was delivered to me in my vehicle. Kudos to thoughtful and caring associate that understood me and delivered my order. She went above and beyond to assist me. Thank you.

  • 5/5 A P. 1 year ago on Google
    Best smash burger you can get in town! The brioche buns they serve hold all the toppings. You get the perfect bite every time. Do recommend.

  • 5/5 Barry Y. 9 months ago on Google
    Freshly cooked when you order! That’s hard to beat. My go to sandwich is a bacon single smash with sautéed mushrooms and a side of haystack onions. I recommend dining in for the best flavor and taste experience.

  • 5/5 Sinthu N. 8 months ago on Google
    The gorgeous woman who checked us out and brought our food is so sweet and super professional! We enjoyed the food thoroughly which didn’t take much time at all to be made. We will be back!

  • 1/5 swiftyspike 6 months ago on Google
    Been here when they opened and one more time today to give them another chance. Again the idea is great but they fail in execution. Low oil temp insures all fried products from here will be swimming in oil well after u get it. The staff will take a 5$ tip and sit on the phone instead of get your drinks ready before the food. If you are brave enough prepare to tap and sacrifice your wallet for some inedible slop.

  • 3/5 Meng T. 6 months ago on Google
    Busy area. Nice restaurant. Staff person was rude, probably having a bad day. Very impatient. The environment did have a inviting feel. Food was food. I had the wings. Will not go back.

  • 1/5 Ferdous B. 2 years ago on Google
    I remember loving this restaurant a lot at Denver but something change here or maybe the impact of Covid-19 The fried chicken was dry and too salty. It used to be a catchup and master bottle in every table as well as tissue box and there are not.


Call +1 614-423-4693 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Beer
    • ✓️ Coffee
    • ✓️ Alcohol
    • ✓️ Quick bite
    • ✓️ Comfort food
    • ✓️ Vegetarian options
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Breakfast
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Kerbside pickup
    • ✓️ No-contact delivery

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