1/5 Hayden F. 8 months ago on Google
I
am
extremely
dissatisfied
by
the
experience
and
service
I
had
at
Argo
and
Lehne.
My
fiancé's
engagement
ring
was
supposed
to
be
upsized
and
appraised.
However,
everything
that
could
go
wrong
did,
and
the
way
they
handled
the
situation
was
unacceptable.
Firstly,
let
me
start
off
with
the
fact
that
the
engagement
ring
was
my
fiancé's
grandmothers,
passed
down
to
her.
The
stated
timeline
for
the
ring
resizing
was
thrown
out
the
window.
I
had
to
endure
a
wait
that
stretched
well
beyond
what
was
initially
communicated
(from
the
time
the
ring
was
brought
in
to
picked
up,
6
weeks).
This
level
of
disregard
for
a
customer's
time
is
unacceptable.
To
make
matters
worse,
not
only
did
they
fail
to
resize
the
ring
as
requested,
but
they
actually
DOWNsized
it!
I
cannot
fathom
how
a
jewelry
store
could
make
such
a
mistake
with
such
a
significant
piece
of
jewelry.
It
genuinely
felt
as
if
they
had
no
regard
to
attention
to
detail
or
competency.
What
truly
shocked
me
was
the
owner's
complete
absence
from
the
situation.
Even
though
he
was
undoubtedly
aware
of
the
mishap,
he
never
bothered
to
come
out
from
the
back
to
address
the
issue
or
offer
an
apology.
This
shows
a
stunning
lack
of
accountability
and
a
disregard
for
customer
satisfaction.
While
an
employee
did
provide
a
refund
for
the
resizing,
they
conveniently
ignored
the
fact
that
I
had
paid
for
an
appraisal
as
well.
We
were
left
with
a
resized
ring
that
wasn't
even
the
right
size
and
an
incomplete
refund.
They
refused
to
give
us
a
full
refund
because
“I
could
not
prove
that
anything
was
wrong
with
the
appraisal”
even
though
the
incorrect
sizing
was
on
the
appraisal.
You
would
think
that
a
high-end
jewelry
store
would
issue
a
full
refund
simply
due
to
this
horrible
experience.
This
says
a
lot
about
the
customer
service.
Argo
and
Lehne’s
incompetence,
lack
of
communication,
and
failure
to
take
responsibility
for
their
mistakes
have
left
my
fiancé
and
I
extremely
upset.
At
the
end
of
the
day,
she
has
not
been
able
to
wear
her
family
heirloom
engagement
ring
for
9
weeks
now.
I
would
strongly
caution
anyone
against
ever
stepping
foot
into
this
establishment.
It's
clear
that
they
prioritize
their
own
convenience
over
the
well-being
of
their
customers.
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