3/5 Alana O. 3 years ago on Google
Review
from
a
disabled
person
and
accessibility
advocate
during
COVID:
Positives:
1)
When
I
reached
out
via
email
to
ask
questions
prior
to
purchasing
tickets,
I
received
responses
immediately.
I
was
very
impressed
by
this.
2)
Staff
was
very
nice,
temperatures
were
taken
before
entering,
masks
were
required.
3)
Hand
sanitizer
was
available
in
most
rooms
&
the
majority
of
spaces
were
plenty
large
enough
to
promote
social
distancing.
4)
While
there
is
a
"no
re-entry"
rule,
I
was
offered
re-entry
if
I
had
to
exit
to
allow
my
service
dog
(SD)
a
potty
break.
I
did
not
need
this,
but
it
was
an
appreciated
accommodation.
5)
There
is
a
no
food
or
drink
rule,
but
and
I
was
given
the
exception
if
my
SD
needed
water.
6)
Had
migraine/seizure
warnings
on
the
website
prior
to
booking
tickets.
Neutrals:
1)
Was
not
100%
wheelchair/walker
accessible,
but
was
more
wheelchair
accessible
than
I
had
anticipated.
Had
a
few
crawl
spaces/photo
op
pieces
that
weren't
accessible
to
wheelchairs,
but
the
main
walkways,
doorways,
and
many
photo
ops
were
accessible.
There
is
a
set
of
hallways
towards
the
end
that
require
some
navigation/dexterity
for
those
using
mobility
aids
that
may
be
somewhat
difficult
for
solo
adventurers
new
to
their
mobility
aids.
Negatives:
1)
The
only
bathrooms
available
are
outside
of
the
exhibit
in
the
lobby.
If
you're
halfway
through
and
need
to
use
one,
you
have
to
walk
all
the
way
back
to
the
entrance
or
all
the
way
through
to
the
end
to
get
back
to
the
bathrooms,
which
makes
it
difficult
for
those
with
IBS,
Crohn's
disease,
etc.
2)
This
experience
is
"self-led."
Normally
not
an
issue,
but
due
to
COVID,
it
meant
that
there
was
a
lot
back
and
forth
traffic
rather
than
the
preferred
one-way
traffic
during
this
time,
mainly
an
issue
in
the
crawl
spaces
and
the
hallways
at
the
end.
3)
This
experience
was
far
louder
than
I
anticipated.
It
wasn't
rock
concert
loud,
but
there
was
a
lot
of
ambient
noise
and
music
from
all
the
different
rooms
could
be
heard
at
once,
contributing
to
overstimulation.
I
HIGHLY
recommend
wearing
noise
cancelling
headphones
or
ear
plugs
during
this
experience.
4)
When
contacted
regarding
sensory-overload,
my
group
was
informed
that
there
would
be
"calm
down
rooms"
after
the
more
stimilating
areas.
The
"calm
down
rooms"
were
just
exhibit
rooms
that
didn't
have
excessive
lighting/moving
exhibits.
They
were
still
exhibits,
meaning
they
were
being
used
by
people
who
were
not
trying
to
calm
down.
They
were
not
low
light,
quiet
spaces
(there
were
NO
quiet
spaces
in
this
experience).
Because
there
was
no
true
space
to
calm
down
after
overstimulation,
it
made
this
experience
difficult
for
me
and
my
SD.
5)
I
went
during
the
last
time
slot
on
a
Sunday
evening
and
there
were
roughly
20
children
who
were
using
the
space
as
a
playground.
These
children
were
roughly
7-13
years
old,
were
running
through
the
event
unattended
and
wearing
their
masks
incorrectly.
SEVERAL
TIMES
children
would
come
running
around
a
corner/through
a
crawl
space,
see
my
SD
(wearing
a
light
up
vest)
and
SCREAM
in
our
faces
at
the
top
of
their
lungs.
This
was
very
distressing
and
while
the
first
couple
times
it
didn't
bother
my
SD,
it
started
to
overwhelm
her
as
it
continued
to
be
a
problem.
I
am
lucky
she
did
not
miss
a
medical
alert.
We
also
had
to
physically
body
block
a
child
who
nearly
body
slammed
into
my
dog
after
running
around
a
corner
into
a
hallway.
This
was
my
main
source
of
overstimulation/stress,
not
the
exhibits
themselves.
6)
There
are
tron-like,
futuristic
pods
for
photo
ops
that
emit
a
VERY
LOUD
burst
of
air
without
warning.
My
takeaways
for
the
neurodivergent
and
disabled
community:
-definitely
email
with
any
questions
you
have!
the
staff
is
very
kind!
-bring
any
abled
bodied
friends
or
family
with
you;
do
not
take
this
on
by
yourself
-bring
sunglasses/noise
cancelling
tools
-the
lights
and
textural
aspects
of
the
exhibit
may
be
really
fun
for
the
visually
impaired,
I
highly
suggest
using
a
human
guide
vs
a
cane
or
guide
dog
-unattended
children
are
the
biggest
jump
scare