Palm Beach Tan image

Palm Beach Tan

Tanning studio

šŸ˜ This is the first tanning place I've been to, and it's been, for the most part, a decent experience. The beds are clean, and I've never had to wait for one. After the first month of start up fees, it's pretty affordable. I do wish some of the staff were more knowledgeable, though. The girl that was... People often mention lotion, tanning, great, experience, time, girl, service, staff, working, people,


Address

1181 Olentangy River Rd, Columbus, OH 43212, United States

Website

palmbeachtan.com

Contact

+1 614-429-0990

Rating on Google Maps

3.70 (102 reviews)

Open on Google Maps

Working Hours

  • Thursday: 9ā€Æam to 9ā€Æpm
  • Friday: 9ā€Æam to 9ā€Æpm
  • Saturday: 9ā€Æam to 7ā€Æpm
  • Sunday: 9ā€Æam to 7ā€Æpm
  • Monday: 9ā€Æam to 9ā€Æpm
  • Tuesday: 9ā€Æam to 9ā€Æpm
  • Wednesday: 9ā€Æam to 9ā€Æpm

Featured Reviews


Frequently mentioned in reviews: lotion (16) tanning (11) great (10) experience (9) time (9) girl (8) service (8) staff (7) working (7) people (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 3/5 Casey S. 1 year ago on Google ā€¢ 29 reviews
    This is the first tanning place I've been to, and it's been, for the most part, a decent experience. The beds are clean, and I've never had to wait for one. After the first month of start up fees, it's pretty affordable. I do wish some of the staff were more knowledgeable, though. The girl that was signing me up claimed that I could not use my tanning lotion solely because I had bought it off of Amazon. She then made me buy a single use packet of lotion that was $15 (did not tell me the price of it, or my total before charging my card). There was a list of "unapproved" lotions that they had, which are based on the ingredients, and my lotion was not on there... She also said the start up fee was $20 instead of $25, so imagine my surprise when with all of this combined, I got charged $62 for a $15 per month membership. Another very little thing; it would be a great improvement if there were mirrors in the rooms. Would Make putting the lotion on a lot easier!
    2 people found this review helpful šŸ‘

  • 4/5 Sarah W. 4 years ago on Google
    Giving this place 4/5 for never really having proper staffing/ always out of towels. But giving Kelley a 5/5 for her professionalism and her ability to kill it while working short-staffed! I meant to write this review a month ago on the day I signed up for the monthly membership, but Kelley was SO helpful and really wanted to help me find a lotion that would work for me. Yes, sometimes salons like these can be overbearing, but she did a really great job of being patient with me and I ended up with a JWoww lotion! On Saturday I went in around noon and she was the only one (who seemed to be) working. No one else was there working and she had a TON of people in. There were 6 people waiting for beds and a line built up behind me. She had such a positive attitude and made sure to let guests know as they came in that she would be right with them. She set up the beds, cleaned them all herself, came back out and gave everyone their bed numbers. Then she assisted all of us in line and she was working her butt off. This girl deserves a raise or better yet a promotion for her amazing work ethic! Kelley, reach out of you'd like another job/career! Iā€™d be happy to hire you!
    2 people found this review helpful šŸ‘

  • 5/5 Thalia M. 5 months ago on Google ā€¢ 41 reviews
    Best customer service of all the central ohio location hands down. The 2 girls working tonight literally saved my vacation šŸ™Œ and gave me a recommendation to fix a whole different problem I had, and it worked!!! Best women support women style of service and community.

  • 5/5 Kiley K. 4 years ago on Google
    I stopped in before motherā€™s day dinner and was pleasantly surprised with the service I received. I have been going to tanning salons for a majority of my adult life and I always get the ā€œbuy this, buy thatā€ pitch that so many people have received before. However, Lexi was incredible. She was so knowledgeable about the lotion she was selling to me and treated every customer that came in with respect and was incredibly polite to everyone. I believe she was the only one working and at the time I came in it was pretty packed. She remained calm, professional, and kept a smile on her face the entire time. She was back and forth cleaning, checking people in, answering the phone, and selling (really well I might add) all by herself. The staff at this Olentangy location is always nice to deal with but Lexi made me want to come back. Lexi if you ever see this, thank you. I will be sending my girlfriends in to the store soon so they can experience what I did today. Thank you!!
    1 person found this review helpful šŸ‘

  • 5/5 Travis B. 1 year ago on Google ā€¢ 33 reviews
    Just started tanning here and had a great experience. The girl at the desk helped me find the right lotion for my goals and explained everything I needed to know being a newbie. Everything was very clean and well maintained. Only gripe is they only give you 7 mins before the bed auto starts so you have to be fast with undressing and putting on your lotion. Recommend the manager extend this to 10 mins. Overall great experience and will be returning weekly.

  • 1/5 J J. 6 months ago on Google ā€¢ 11 reviews
    Last time I was here the manager told me I couldnā€™t tan unless I used lotion that was bought from them. Thatā€™s an outright lie. I had to call around and complain to get some credit back on my account. These places prey on customers who assume the employeeā€™s are not liars and cheats. And for what, so you can get commission on up selling a cheap bottle of lotion? Itā€™s actually sad if you think about it, that the people who work here would act in such a fake way just to rip off someone, not so different than them, over a bottle of lotion. Like what is wrong with you? Youā€™re okay living day by day lying to people over TANNING LOTION? Itā€™s pathetic really lol have some self respect. But I guess if youā€™re working in a tanning salon youā€™re probably already insecure and fake šŸ™ƒ

  • 1/5 Lauren B. 3 months ago on Google ā€¢ 8 reviews New
    Ever since they expanded into the space next door, the quality has gone downhill. The spray booths are constantly broken, and the one (20) hardly gets you even a light tan despite using darker cartridges. If they can afford to expand the building, I assume they can afford to buy beds that work, stock the rooms with supplies, and clean the place. Every time I spray I have to go to other rooms to forage for foot covers and barrier cream that isnā€™t empty. Today there was some sort of black sludge all over the wipes. Iā€™m actively looking for a new place to go.

  • 5/5 Kassidy M. 8 months ago on Google ā€¢ 8 reviews
    I was so impressed with staff knowledge, state of the art equipment and lotions available at this PBT location. Ally was so friendly and informative. She shared the information and options on all memberships and beds. I felt comfortable with the level I purchased and it meeting my tanning expectations and needs. I saw results after the first tan! Would recommend this PBT location to my friends and family for SURE!!!

  • 1/5 Madeira T. 5 months ago on Google ā€¢ 7 reviews
    Terrible customer service. Wrong info. Adds are deceiving. Staff is misinformed or lying for commissions.

  • 1/5 Sara G. 6 months ago on Google ā€¢ 3 reviews
    I havenā€™t gotten a spray tan for 6 years and the dark haired young woman at Olentangy River Rd location knew this and walking me back to the room and gave me no instructions. I said as she was walked out, ā€œoh wait youā€™re leaving me?ā€ She quickly told me that the machine would give me instructions and then she quickly shut the door. I didnā€™t know what to do so I got in without putting any lotion on my hands or feet. When I came back out to the desk I asked a doctor gal if I was supposed to do something with the lotion? She said yes and I asked her what I should do now since the earlier girl didnā€™t tell me anything?! I let her know I wasted happy and the girl needs better training. The girl was sitting over on the side and gave very defensive and didnā€™t apologize! I asked for a manager and they said they couldnā€™t give me a name or phone number. Instead, I left my name and number; weā€™ll see if anyone calls.

  • 5/5 Alex S. 3 months ago on Google ā€¢ 3 reviews New
    I went tonight after taking a break from PBT. I was very nervous as I have had previously poor experiences with the workers there. HOWEVER. I was completely shocked to have a wonderful customer experience tonight. The girl at the front desk (forget her name) was so kind and helpful. I was disappointed to hear that the minutes here expire and I was not informed but she was kind enough to renew them for me. 10/10 experience

  • 1/5 Elaina T. 1 year ago on Google
    Super pushy incompetent staff. Donā€™t know what theyā€™re talking about and their lotions are extremely overpriced. You can get them online for $25. They try to charge $150

  • 5/5 Jennifer A. 1 year ago on Google
    Lovee the girls that were there today!! Great attitude. I work with all men its nice togo and chat with the women there on my break!!

  • 5/5 Danielle R. 1 year ago on Google
    Love love love the tanning beds and the spray tans this by far is my favorite place to go always great customer service clean facilities overall it's a great experience

  • 5/5 Caitlin P. 3 years ago on Google
    I'm pretty new to spray tans, but I'm so glad I chose Palm Beach Tan to get them! The staff is always super helpful and informative with any questions I have. The manager helped me get a great deal on my favorite spray tan they offer - the Versa! The facilities are super clean, too, which is extra important in 2020. Friendly staff who go the extra mile, excellent service, great tan! Highly recommend this place.

  • 5/5 Janell W. 11 months ago on Google
    The ladies are soo nice. Nothing like laying in the tanning bed, listening to music!

  • 5/5 Edina K. 9 months ago on Google
    Super friendly employees every time! :)

  • 4/5 Tanya C. 7 months ago on Google
    Usually have a great experience! Customer service is friendly most the time! šŸ˜

  • 1/5 Evie K. 1 year ago on Google
    Stuff is always unhappy, looking annoyed, slow. Place is dirty. Hair all over bed and floor. Gross!!

  • 5/5 Lea 1 year ago on Google
    Very nice, helpful employees She took the time to explain the different tanning packages. Tanning Beds are really good also

  • 5/5 Char C. 1 year ago on Google
    Excellent staff and service I was a tan pro person for years, they welcomed me in, looked up my minutes I still had left with Tan pro so I got to still keep those minutes plus I bought more from Palm Beach. Staff friendly and great. Beds are fantastic !

  • 1/5 Samantha B. 9 months ago on Google ā€¢ 1 review
    Found myself wanting to start up tanning again so I browsed through the options online. I select the store at Olentangy (itā€™s the closest & most convenient from my home) so that was I get the correct services & pricing. I found an option that says $14.95, plus $25 start up fee. Cool Iā€™m expecting it to be $35-40 after tax or whatever else. So I signed up online & then had to go in to pay & finish the process. I tell my friend about it because she mentioned wanting to tan as well. Once I get there I give the girl my information, and she asks what package I want. I tell her the starting package ($14.95) she states they donā€™t have that option anymore & tells me the option I chose last time I was tanning ($49.95) I stated I did not want that package yet because I havenā€™t been in a while & Iā€™m pretty pale so I wanted to start at the lowest grade possible. Then she tells me that is the cheapest option. Says she can wave the start up fee if I bought lotion (I had a new bottle of my own) then she said ā€œlet me see that Iā€™m pretty sure you canā€™t even use that hereā€ & I said ā€œthatā€™s weird because I bought this at a palm beach last time I was coming (about a year and a half ago) After I told her I didnā€™t want lotion she hands me mine back and says here you can just use it. So after being told they donā€™t have lower options available I finishing signing up& pay. ($80.08) then tan (6 minutes). About an hour later I realize my whole body is red & stinging. The level of bed I was in is definitely higher than I wanted. That was the whole point of wanting lower level in the first place until my skin was used to going again. Meaningless to say I will NOT being going back to this location & have started going to the grove city location. Even though itā€™s farther itā€™s worth the drive to have a better experience with nicer people.


Call +1 614-429-0990 Open on Google Maps

Trends



Last updated:

Similar Tanning studios nearby

Last updated:
()