Hartford On the Lake image

Hartford On the Lake

Apartment complex Apartment building

😠 I won't recommend it!!! The roaches and black mold is EVERYWHERE! Pest control and maintance is a joke. The staff doesn't care about the living conditions because they don't live here. The leasing office uses retaliation eviction tactics to force you out when you report to the housing authority. Ove... People often mention office, roaches, management, live, people, apartment, years, maintenance, apartments, move,


Address

2400 Shore Blvd W, Columbus, OH 43232, United States

Website

www.hartfordonthelake.com

Contact

+1 614-845-4794

Rating on Google Maps

2.70 (95 reviews)

Open on Google Maps

Working Hours

  • Thursday: 10 am to 5 pm
  • Friday: 10 am to 5 pm
  • Saturday: Closed
  • Sunday: Closed
  • Monday: 10 am to 5 pm
  • Tuesday: 10 am to 5 pm
  • Wednesday: 10 am to 5 pm

Featured Reviews


Frequently mentioned in reviews: office (27) roaches (15) management (14) live (14) people (13) apartment (13) years (12) maintenance (11) apartments (10) move (10)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Winter H. 1 year ago on Google • 52 reviews
    If I could give this place a Zero Star I would indeed do just that. If you have children DO NOT LIVE HERE! Gunshots everyday, children dieing in the pond, people stealing your food and mail from deliveries. It's the most pathetic place I ever lived in. Been here 6 months and as soon as our lease is up we are out. New owners are starting to secure the community with video surveillance and a fence around the community. Security officers should be on site 24/7 but only on 2 to 3 hours a night.
    10 people found this review helpful 👍

  • 1/5 Kenneth M. 1 year ago on Google • 20 reviews
    Infested with roaches, management does not honor 24 hour notice before entry, can't ever get through to office on the phone, repairs take years to be addressed, resident portal constantly having issues. In response to the reply from Hartford on the lake; I have lodged complaints many times over the multiple years that I've lived here. That's why I can say with all meaning that at least 90% of the time that I called the office during office hours nobody answered the phone, that I have large complaint after complaint after complaint about roaches, and while the office does indeed have a good PR and customer service front and communicating when you do finally get through on the phones, nothing gets done. There is black mold in my building, because of a roof leak that has been there since before I moved in. They don't do anything to fix the leak and eventually when the ceiling collapses from all these rot and mold and water damage the maintenance will repair the damage but not the leak. Meanwhile rent has gone up $400 since I started living here and the conditions have not improved beyond updated appliance. And while I do appreciate having a dishwasher and stove that actually work I am still struggling roaches black mold and an office that is very difficult to communicate with.
    15 people found this review helpful 👍

  • 1/5 Kaylee R. 7 months ago on Google • 55 reviews
    This place is a scam do not whatever you do apply here !!! It’s 30 dollar application fee for everyone and some how we paid 170??? So what’s the 100 for 🤔. Got denied for said criminal both of us lol 😂 neither of us have been in trouble for over 10 years or more . We already knew something was weird when they kept laughing everytime we asked a question about how much money we had to give wasn’t adding up now it does they take the money well the 100 and also on our tour a lady was standing at her door naked while children played smh 🤦🏻‍♀️ Dokt waste your time plus someone was washing their clothes in the empty apartments sinks . And lol to the management that replied because I'm already talking to attorneys etc it was only supposed to be 76 dollars y'all pocket the rest we read everything etc so it don't say anything about paying an extra 100 for the office people to split lol 🤣. Notice a lot of people get denied but yet you have criminals all over the place🙄. We will get to the bottom of it though.
    6 people found this review helpful 👍

  • 1/5 Tammy S. 3 years ago on Google
    This place is gross. Thr roahes live better. They never spray, you call emergency maintenance they still do not want to do anything. Air has been out almost 2 weeks and it's 90 degree in the apartments, roaches are coming out of refidgerater. It's a waste to buy food. Office never answers phone. It's pita full for anyone to live this way.
    15 people found this review helpful 👍

  • 1/5 threase w. 5 years ago on Google
    These apartments r a sad site we sign lease on the 5th of the month and was out by the eighth it is so roach and bed bug effected, they painted over everything the property managers are so young they haven't a clue what it means to let exterminator treat the whole Hartford on the lake my experience there for these 3 days has been horrible and degrading, they don't even deserve a star , still haven't given us our deposit yet hope 🙏 yall new year b wonderful and fill with roaches
    14 people found this review helpful 👍

  • 1/5 Makenzie F. 4 years ago on Google
    It's horrible. Run down and over run by drug addicts and drug dealers.
    13 people found this review helpful 👍

  • 1/5 Courtney G. 8 years ago on Google
    New owners doesn't excuse the amount of deaths that has occurred in that pond and on the property.. this place needs condemned. You can't even get pizza delivery drivers to come there after dark. This place is a sad excuse for a "luxury" apartment. No one especially those with children should live there.
    12 people found this review helpful 👍

  • 1/5 Destiny's F. 5 years ago on Google
    OMG I don't even know where to begin. My uncle stay out there. Bed bug, drugs and violence is all that is out there on the lake. They need 24 hour security armed security . I would not recommend anyone to move out there. They don't fix anything drug dealers all around the complex drug heads as well. office staff don't do nothing but sit in the office because they are to scared to do anything about the on going problem. They know about the drug dealers and the drug heads but they won't do anything about it and that's because the are scared of them. So they just sit in the office and let it continue
    12 people found this review helpful 👍

  • 1/5 Shakira M. 5 years ago on Google
    I wish i wouldve read these reviews before moving here because it is absolutely horrible all they do is sell drugs around here crackhead are everywhere its like a zombie town over here. All these people do is argue and fight they were selling drugs in my yard when i first moved over here and had to check them and all the mangers keep saying “we’ll talk to them” someone always shooting. Recommend no one comes here I am absolutely disgusted and hate this place , they have been under new management 3 times since I've lived here and thats only been 10 months , now i can say the first 2 were respectful and nice but these new ones are young and rude as hell. I honestly cant wait until my lease up they need to shut this place down
    12 people found this review helpful 👍

  • 1/5 Olivia A. 2 years ago on Google
    A waste of my time, and money. AND THEY REQUIRE CAT DECLAWING! I applied here in August of this year, it took nearly 2 months for them to communicate to me move in dates and lease information. I paid the application fee and the holding fee before I was disclosed the information that they require declawing 2 DAYS BEFORE I WAS SUPPOSED TO MOVE IN! And now they’re refusing to refund me those fees cause they’re “only refundable if management cancels your move in” If you don’t want to waste 2 months of your life and $135+ don’t do it. I currently have an open case with the Ohio Attorney Generals office to get my fees back. I told them on numerous occasions that I had cats and it isn’t on the website nor disclosed in person. Before they try to change the website here is their current pet policy, and then the section in the lease that states it. If you do choose to pursue this complex read the lease very carefully, you will be financially responsible for broken windows, plumbing issues, extermination, and many more.
    12 people found this review helpful 👍

  • 1/5 Sean W. 4 years ago on Google
    Honestly if I could give it 0 stars I would. My wife has had an apartment with them for over a month now and during that time she hasn't even been able to stay there due to her A/C not working. It's been 80°-100° outside consistantly and they have yet to fix her A/C. On top of that they refuse to give her any type of compensation for the month that he hasn't been able to stay in a place she's renting.
    12 people found this review helpful 👍

  • 1/5 alayna C. 2 years ago on Google
    I left a earlier review for 4 stars that I deleted because the first month was great! My boyfriend and I have been here since March now and it's been one problem after the other. Problems with electric cutting off/ staying off, water being shut of multiple mornings out of the week, pest control completely ignoring our bee infestation right outside our main door along with ants in our building, air only blowing out 2 vents in our entire apartment. Our first apartment experience has turned into absolute regret. My car has been broken into, a neighbor guests truck has been stolen since we have been here. We are now expecting a little girl and we WILL be out as soon as our lease is up. We have currently been without hot water for 2 days and there is so importance to leasing office/ maintenance. We have bugs that range from spiders, roaches to ants. And we are actually in the "first renovated flat" they had at the time. So I can only imagine what others here experience if our renovated flat has been a complete nightmare. I regret wasting my money with this place, March cannot come any faster.
    11 people found this review helpful 👍

  • 1/5 Xx.Dreamy (. 1 year ago on Google
    Just Awful, my mom and I have only been staying for 2 months and the experience was terrible, there are roaches EVERYWHERE I woke up to 2 roaches in my bed, there were dead roaches in the sink, and on the stove. You can’t even take a peaceful bath without seeing a roach. There’s drama 24/7 shootings daily. Cops there 24/7 like it’s not peaceful there at ALL. I wound not recommend this place and they will charge you over $1000 rent.
    10 people found this review helpful 👍

  • 1/5 D C. 6 years ago on Google
    Problems with new Owners and management usually is they make the office look better and accommodated than the actual units.And they become selfish and money means more than the tenants and their needs.
    10 people found this review helpful 👍

  • 1/5 Tammy H. 9 months ago on Google • 9 reviews
    The office people are very smart, don't do maintenance on your apartment. Let people come into your apartment when your not home or the maintenance people will give out your key. There's roachs here and bed bugs. This place is a joke very rude to you if your low income or section 8. They treat you like trash.
    8 people found this review helpful 👍

  • 1/5 Shronda M. C. 7 years ago on Google
    Apts are in need of remodeling.
    9 people found this review helpful 👍

  • 1/5 Ms. S. 4 years ago on Google
    Horrible place to live (slum lords) rental office NEVER answers the phone & the office is NEVER open... So ghetto!!! You can hear Raccoons playing or whatever in the ceilings and walls of the apartments....
    8 people found this review helpful 👍

  • 1/5 Jasmine L. 11 months ago on Google
    Have a bad problem with roaches!!!! And also they have flying roaches and when you call to get them to spray they never do It’s an unpleasant place to live in
    8 people found this review helpful 👍

  • 1/5 Maya T. 4 years ago on Google
    Roach infestation, health and safety hazard, mold spores and mouse traps in closet tenants have no access to, poor communication amongst staff and property managers, no notice of water shut offs
    8 people found this review helpful 👍

  • 1/5 Darla H. 1 year ago on Google
    How do you allow people with small children to move so close to the lake. Children don't have any business living here!! You're so concerned with stupid things like making a office bigger or taking away our bbq grills like they're an issue out a freaking fence around the lake and stop renting one bedroom apartments to people with 2,3 and more kids. I guess as long as you get a check a life doesn't matter.
    7 people found this review helpful 👍

  • 1/5 Mach3T Sam C V. 3 years ago on Google
    I honestly don't know where to start. this complex is rundown the only thing fixed here is the siding on the apartments. the bridge from leasing office hasn't been fixed in years tennis court hasn't been touched there's too much to say about this place .if any sane person chooses to move out here be forwarned some people are thieves in this complex.2 years later update roaches and what's in these pictures are a new problem.
    7 people found this review helpful 👍

  • 1/5 T H. 4 years ago on Google
    This is the worst place to live unless your use to renting from a slumlord then you will know what to expect. Roach infested and mold lived here for under one month. If I could leave a 0 that's what it deserves.
    6 people found this review helpful 👍

  • 1/5 Stephanie M. 1 year ago on Google
    Horrible management company can not get a straight answer from anyone. They wont answer the phone. They are taking unauthorized money out of our account. Not to mention the gunshots and violence. Dont move here.
    5 people found this review helpful 👍

  • 1/5 TechLord L. 4 years ago on Google
    Even the Devil would’ve moved out of these apartments, Hell probably looks better.
    4 people found this review helpful 👍

  • 1/5 Tonya Y. 6 years ago on Google
    My mother lives here and if it rains her registers for ac/heat full with water. These places are cheap and there is alot of blatant drug selling and usage not only steps from rental office they will rent to anyone.
    4 people found this review helpful 👍

  • 1/5 Gloria J. 4 years ago on Google
    DON'T MOVE HERE!
    3 people found this review helpful 👍

  • 1/5 Stephanie Z. 4 years ago on Google
    I had low expectations but this place is bad. Really really dirty, inside and out. Bad area, and really bad price for what you get. Small apartments, dirty, gross. There’s just trash everywhere, you can tell there’s no upkeep. I will be continuing my search elsewhere. You can get an apartment in nice parts of Columbus for 700 a month. Yikes.
    3 people found this review helpful 👍

  • 1/5 Precious 3 years ago on Google
    I was going to give this place a chance but after calling several times in a day and leaving voicemails I’m definitely going to go with a different apartment . As an actual business you’d think that you would answer the phone for potential tenants and/or at least call them back, EMAIL THEM INFO? But no. If they don’t answer the phone now who knows what hell you’d go through to get ahold of them once you actually live there... I’m good. Find somewhere else people. Edit: I definitely left voicemails with contact information. 🙄
    3 people found this review helpful 👍

  • 1/5 Natasha N. 6 months ago on Google • 3 reviews
    Do not move there its not worth it they over charge its not worth it at all do.t waste your time or money
    2 people found this review helpful 👍

  • 5/5 Rylei R. 1 year ago on Google • 6 reviews
    The office staff is very kind and always willing to help me with any questions I have! Also, the prices seem decent for a renovated apartment in the area and the updates since the change in management is huge improvement.
    1 person found this review helpful 👍

  • 1/5 Robert C. 2 years ago on Google
    I visited the Hartford to possibly moving in; my early visit revealed they have done renovations however when you see several apartments with torn up blinds is alarming. The apartment where my family stays was supposed to have a lock door but it was open; cousin stated people sleep in the halls that are drunk. After leaving I noticed Columbus Police sitting tan the parking lot; my cousin stated I wouldn’t move in the back at all… so for $850 there’s other places I will visit; the reviews are not good also.
    2 people found this review helpful 👍

  • 1/5 Shawna C. 1 year ago on Google
    One of the most ghetto places I've ever lived. They allow pest control to steal from you and just tell you to file a police report. They don't try to figure out who was there that day and contact them or anything. They just let it happen.
    2 people found this review helpful 👍

  • 1/5 Angelo P. 1 year ago on Google
    They have had 3 deaths since I’ve moved in the area black mold, roaches, ants in units
    2 people found this review helpful 👍

  • 5/5 Darrell T. 5 years ago on Google
    Since moving here in January of 2017, the experience I had here at Hartford on the lake has been nothing but outstanding. The management and maintenance has performed quick, fast and in a hurry in solving my apartment issues. The staff Kara and Lyssa are professional in the way they perform and socialize with me. I give them a 5 star.
    2 people found this review helpful 👍

  • 1/5 Frank H. 4 years ago on Google
    It doesn't look like A place that I would want to live
    2 people found this review helpful 👍

  • 4/5 Bri L. 1 year ago on Google
    I lived here a few years back and it wasn’t the greatest, my friend lives here now and I came to visit. The community has changed a lot. Many new updates, the ladies in the office were very helpful and kind and professional
    2 people found this review helpful 👍

  • 1/5 Tammy H. 5 months ago on Google • 5 reviews
    Been there almost 5 years the place had roaches. Very rude office management. Those full took over cnha and the lie and are trying to get low income people out. They said shooting was done at 2400 that's the front of office not my address. Putting discriminate charges on this place
    1 person found this review helpful 👍

  • 4/5 cheez b. 1 year ago on Google
    The new LED lights light the area up great thanks. I been here for over two years and it gets better and better.
    1 person found this review helpful 👍

  • 1/5 Danielle N. 2 years ago on Google
    I moved out in April of 2021 and still have not received my deposit I’ve been patient with Orlando and Chris and they have failed to send me my deposit if you ask me they are stealing money cause why haven’t I received my deposit don’t live here at all they will take your money!! And will not answer the phone if they know it’s you calling!!
    1 person found this review helpful 👍

  • 5/5 Mark R. 1 year ago on Google
    I was excited and Kierstin was so patient and understanding. I’ll refer all my friends to Hartford on the Lake.
    1 person found this review helpful 👍

  • 5/5 Mikeya J. 5 years ago on Google
    I'm giving them 5 stars because when I went there with my caseworker they were very helpful ! The staff is friendly I have nothing bad to say
    1 person found this review helpful 👍

  • 4/5 Myrna W. 11 months ago on Google
    Management is awesome, lot of remodeling and landscaping being done around the property. preventive pest control regularly done. maintenance request taken care of promptly.

  • 5/5 Tk s. 11 months ago on Google
    New owners have this place coming together well & the Maintenance man Nick is amazing !!!! There’s been so many repairs that needed done for soooooooo long & Nick got the job done in less than a week.

  • 5/5 Mara L. 6 months ago on Google
    I've never had a issue living here. I have lived here for 4 years, and the place is definitely improving! The maintenance always fixes whatever you need done, if you let them know. The office workers are patient and kind as well. All my neighbors are quite and chill. It's not bad to live here.

  • 5/5 Matt G. 3 years ago on Google
    The property manager, John is the best!!! My apartment is really nice and I can’t wait to come back home after a long day of work.

  • 5/5 A Well Seasoned W. 1 year ago on Google
    Keirston us the BEST rental agent on the property. She was professional and well informed. I got approved fir one of the newer units and the unit is NICE!!!

  • 5/5 Charles A. 5 years ago on Google
    Kara and Lyssa are very professional with good manners and if there is any problems they take care of it right away, maintenance is good they come and fix things as needed and im very satisfied with the improvements to staff and property.

  • 5/5 Amanda D. 5 years ago on Google
    I have lived out here for 5 years and management is very accommodating with any issues/repairs that I have needed. As well as helpful with any other issues that I have needed.

  • 5/5 Paul S. 5 years ago on Google
    Good maintenance here and office staff is always willing to help they are making improvements to the property and cleaning it up so much.

  • 5/5 Tenna B. 5 years ago on Google
    I live here and I like it...pretty lil pond for fishing.its a family oriented community.and the office ladies are sweet and will go beyond the call of duty to help you....also they are new mangers cleaning out the bad. And they offer Zumba n the office many community resources..come check it out

  • 4/5 Tia B. 5 years ago on Google
    The staff is nice ..........

  • 5/5 kenneth m. 5 years ago on Google
    Great staff.....really take care of residential needs

  • 4/5 William P. 4 years ago on Google
    👍

  • 5/5 Tim V. 4 years ago on Google
    I just moved in and love my apt. The ladies were patient with me while I was deciding on what apt complex I wanted to move to. Showed me the apt twice. Always had a smile.

  • 5/5 Anggie R. 4 years ago on Google
    I love my apartment. I had storm damage at my last place and got same day move in. The ladies helped me with places to get some cheap furniture. A big relief was lifted off me. They are awsome

  • 5/5 younes p. 3 years ago on Google
    The best place that I've seen ever

  • 5/5 D H. 4 months ago on Google
    We've lived here for 9 years, been through a few owners and management companies, the current management is great, maintenance is so much better too. Keirston is outstanding, she puts up with me and that says a lot. I hope they continue the good work. My only issue is the noise but other than that this place is great.

  • 1/5 MzMiki J. 2 years ago on Google • 2 reviews
    I won't recommend it!!! The roaches and black mold is EVERYWHERE! Pest control and maintance is a joke. The staff doesn't care about the living conditions because they don't live here. The leasing office uses retaliation eviction tactics to force you out when you report to the housing authority. Over the years the rent has increased to over $900 which is not worth it! New management every year and they don't keep up with who pays what so if you aren't paying the new prices they force you out with unlawful eviction. There isn't enough room to describe my experience here but for anyone reading this I highly recommend you find another place to live. Nothing about this place is luxurious, there is nothing but trash and death all around this complex.
    24 people found this review helpful 👍

  • 1/5 Jennifer H. 7 months ago on Google • 2 reviews
    Absolutely do not rent these apartments!! I have black mold in my vents, when it rains my vents fill with water. No AC or heat works when I reach out about the issues they say they will fix it an with my vents they just drain the water out! I moved in March & have been ready to terminate my lease. It's a matter of time before they get shut down due to black mild . Also they towed my car when I live here for a parking pass that I can get time to get because of my work schedule I'm Ober this place never again
    9 people found this review helpful 👍

  • 5/5 Jonathan S. 5 months ago on Google • 1 review
    Thanks for the new dog park and play set! Awesome property, great management!


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