1/5 Aaron Y. 1 year ago on Google
I'll
start
by
saying
this
review
is
solely
based
on
my
experience
from
12/11/21
after
Ashcroft
&
Oak
solicited
for
my
review,
if
it
wasn't
for
this
negative
experience,
I
would've
rated
a
5
stars
as
we
haven't
had
any
negative
experiences
other
than
this
one.
My
wife
and
I
came
in
to
get
our
rings
checked,
we
have
come
in
every
6
months
for
14
years
and
haven't
missed
a
6
month
warranty
period.
Due
to
unforseen
medical
and
family
emergencies
as
well
as
us
living
over
an
hour
away
from
the
closest
Ashcroft
and
Oak,
we
were
unable
to
come
in
the
summer
following
up
from
our
January
2021
visit.
We
have
never
had
any
loose
diamonds
in
the
14
years
we
have
had
our
rings
checked,
but
amazingly
we
had
6
stones
loose
for
the
first
time
ever
while
out
of
warranty
(5
on
my
wife's
and
1
on
my
wedding
band).
When
the
manager
tries
to
show
us
all
the
loose
stones,
she
struggles
to
remember
and
find
the
loose
ones,
appearing
as
if
it's
completely
subjective
to
what
is
considered
"loose."
When
she
gets
to
my
wedding
band,
she
tries
several
times
to
get
multiple
diamonds
to
shift
but
cannot
and
says,
"I
guess
you
only
had
one
loose,"
as
if
she
was
expecting
to
try
and
get
more
written
up
for
charge.
They
provided
a
price
of
nearly
$200
($125
for
my
wife's
and
$65
for
my
ring)
to
fix
the
6
stones
on
our
wedding
bands
(which
includes
rhodium
plating),
and
a
price
of
$75
to
get
the
engagement
ring
rhodium
plated.
I
asked
if
they
could
not
do
rhodium
plating
on
the
wedding
bands
to
save
the
$75
on
the
repair
cost,
and
was
told
they
can't
adjust
any
pricing
or
services
for
the
repair.
I
wasn't
told
why,
other
than
the
jeweler
sets
the
pricing.
It
seems
like
a
scam
to
charge
$75
for
rhodium
plating
on
one
ring,
but
charge
$65
for
repair
AND
rhodium
plating
on
another,
it
just
doesn't
add
up.
The
total
experience
of
the
manager
trying
to
show
loose
diamonds
but
couldn't,
the
unexplainable
charge
amounts,
and
the
inability
to
make
sense
of
the
charge
rates
caused
a
very
poor
experience
overall
that
day.
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