1/5 Shengyue S. 2 years ago on Google
Astonishingly
low
quality
service
and
unprofessional
staff.
I
am
not
sure
whether
the
actual
owner
is
still
managing
the
store
any
more,
but
the
staff
member
named
Joe
is
terribly
disorganized,
arrogant,
and
rude.
It
has
been
my
most
regretful
decision
this
year
to
walk
into
this
store
because
of
the
awful
shopping
experience.
I
went
to
look
for
an
engagement
ring
for
my
fiancé
in
the
store
because
they
had
a
nice
collection
of
men’s
rings
on
their
website.
Upon
my
arrival,
the
store
goldsmith
helped
me
out
by
telling
me
that
men
do
not
wear
jewelry,
which
caused
much
confusion
since
there
was
obviously
a
section
called
men’s
jewelry
on
the
website,
which
lead
me
to
expect
that
they
would
have
expertise
in
that
area.
Later
the
staff
member
named
Joe,
who
seems
to
be
the
store
manager
for
now,
told
me
that
they
could
order
rings
from
a
brochure,
and
they
could
put
whichever
kind
of
gemstones
on
it;
so
I
let
them
go
ahead
and
did
that,
which
turned
out
to
be
a
big
mistake.
They
seemed
to
forget
that
I
placed
the
order
(but
did
not
forget
to
deposit
my
check)
until
I
called
and
to
check
the
progress
on
the
ring.
When
I
finally
got
the
ring,
it
was
covered
by
fingerprints,
and
I
thought,
fine,
I
could
clean
it
myself.
After
cleaning
it
with
my
jewelry
cloth,
which
is
very
soft,
I
noticed
that
there
was
a
big
scratch
on
the
ring,
the
gem
stones
were
not
aligned
vertically.
After
my
fiancé
tried
the
ring,
he
also
mentioned
the
inside
was
very
rough.
These
problems
aside,
the
ring
looked
very
cheap
overall
and
totally
not
worth
what
I
paid.
We
brought
the
ring
back
to
ask
for
a
repair
for
all
the
problems,
but
Joe
appeared
to
be
offended.
When
I
pointed
out
the
scratch
on
the
ring
was
not
natural,
he
told
me
that
14K
gold
is
very
soft
and
super
easy
to
be
scratched
and
I
should
not
question
him
because
he
had
a
25-year
experience
working
as
a
jeweler.
Maybe
the
ring
is
easily
scratched,
like
Mr.
Joe
insisted,
but
the
ring
was
in
the
ring
box
provided
by
the
store
the
entire
time,
and
the
scratch
was
obviously
caused
by
the
mishandling
of
the
store,
but
they
refused
to
admit
it,
insinuating
that
I
was
at
fault.
This
is
unacceptable
and
insulting.
Even
after
we
addressed
the
problems
of
the
ring
to
Mr.
Joe
one
by
one,
he
said
that
he
could
not
fix
some
of
the
problems,
even
though
they
sold
this
ring.
I
felt
that
the
low
quality
of
the
ring
disappointed
my
expectations
and
wanted
to
request
a
return.
However,
it
was
only
at
this
time—after
the
purchase—that
I
was
informed
of
the
store’s
return
policy;
this
ring
was
a
special
order
and
could
not
be
returned.
In
the
end,
we
took
the
ring
to
a
different
jeweler
and
fixed
the
problems.
They
did
an
amazing
job
and
the
ring
looks
so
much
better
now.
I
definitely
will
never
come
back
to
this
store
and
I
do
not
recommend
anyone
shop
here.
It
was
a
stressful
and
terrible
shopping
experience.
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