Kendra Scott image

Kendra Scott

Jewelry store Home goods store Fashion accessories store Jewelry designer

Branch of the designer's jewelry boutique known for customizable jewelry in a range of colors. People often mention store, jewelry, necklace, staff, service, customer, Kendra, helped, great, helpful,


Address

4165 The Strand #224, Columbus, OH 43219, United States

Website

www.kendrascott.com

Contact

+1 614-528-4300

Rating on Google Maps

4.50 (49 reviews)

Open on Google Maps

Working Hours

  • Thursday: 10 am to 9 pm
  • Friday: 10 am to 9 pm
  • Saturday: 10 am to 9 pm
  • Sunday: 12 to 6 pm
  • Monday: 10 am to 9 pm
  • Tuesday: 10 am to 9 pm
  • Wednesday: 10 am to 9 pm

Featured Reviews


Frequently mentioned in reviews: store (23) jewelry (17) necklace (11) staff (11) service (11) customer (10) Kendra (9) helped (8) great (7) helpful (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Matthew S. 1 year ago on Google • 58 reviews
    Lovely store with great jewelry that isn't overpriced. The sales associates were friendly and very helpful. Will definitely be visiting here again.
    1 person found this review helpful 👍

  • 5/5 Autumn Z. 1 year ago on Google • 4 reviews
    Was searching for a necklace or charm to share or match with my dad who recently passed, before his funeral. I went to so many jewelry stores. I described what I was looking for and many stores told me very quickly “yeah we have nothing like that here”. Even some stores (Banter) that did have a charm like I described (seen after I continued to look and the employee then said oh yes that’s the only thing similar once I stared at it). Long story short, it was a hard day. The employees at Kendra Scott were the most kind people ever. I had never been in that store before and I left feeling like I was around caring friends. I also left with two beautiful engraved charms, which my dad and I will forever share. Thank you Kendra Scott employees
    1 person found this review helpful 👍

  • 5/5 Jayson W. 2 months ago on Google • 512 reviews New
    Made my first purchase here for Christmas. Had a great experience and the staff was very helpful in finding what I was looking for.

  • 5/5 Teresa B. 3 months ago on Google • 91 reviews New
    Really cool! I'd never heard of this; my granddaughter asked for a gift. Staff can custom make any product you want. I was able to get earrings with the set and stones she likes. Great service and prices!

  • 5/5 Sydney G. 7 months ago on Google • 21 reviews
    I come here every year during my birthday month for my discounted jewelry. It never breaks and if it tarnishes they’ll replace the chain for free. If they can’t get the original stone out they’ll give you new stones at the same price point as the original for free, too.

  • 5/5 Lana A. 7 years ago on Google
    I never write online reviews, but I was absolutely blown away with the customer service I received by Megan R. She was an absolute breath of fresh air. I used the birthday discount over the phone (since I'm more than 2 hours away from KS) and she was so kind, and delightful to talk to. I don't think I've ever received such great customer service from anywhere in my life. I received a UPS tracking number not long after I spoke with her, and received my merchandise within 3 days. Thank you so much Megan. Your kindness does not go unnoticed. Many blessings. Lana

  • 5/5 chad t. 10 months ago on Google
    Friendly staff, my wife loves the costume like jewelry. Reasonably priced for a fashion boutique. Great sales for birthdays

  • 5/5 Annaya H. 9 months ago on Google
    Was in a hurry before work and wanted to use my birthday month discount and kaylen was so helpful and nice and made my necklace fast! Will keep coming back, thanks for the excellent service always

  • 5/5 madison c. 2 years ago on Google
    I got two pieces of jewelry and it’s my first two Kendra Scott prices. The first girl who helped me was so patient and helped me find the perfect piece for me.The other girl who helped me was also amazing and her knowledge about jewelry was much appreciated!! Can’t wait to go back . Thanks ladies 💕

  • 1/5 Annette C. 2 years ago on Google
    They are over charging customers and acting like it is not a peoblem. I was trying to get earring made in store. When they didn't have something and needed to order them, they came back and said they were probably charging the wrong price in the store and now they needed to charge me $20 more! Seriously! My first and last time going there!!!!

  • 5/5 tyann a. 1 year ago on Google
    I love this store! It is beautifully decorated. The staff is nice and they have a lot of great finds. I went on a Friday evening and it wasn’t too busy.

  • 5/5 Adrienne W. 7 years ago on Google
    This store is just amazing! I was able to finally purchase my birthday discounted item, and the lady helping me was so unbelievably kind and patient with me. She was very thorough and made sure I got exactly what I wanted and sent me all the info via email on it. I will definitely be purchasing with this store again! I highly recommend them! =D

  • 5/5 Bob D. 3 years ago on Google
    So I'm going to rate this place as a dude. I went in with my girlfriend who was looking for something for a friend. The associates were VERY helpful, and though gf didn't find what she went in to get, an alternate piece was found and friend loved it. I'm not into jewelry at all, but the customer service was great

  • 5/5 Jake M. 4 years ago on Google
    Taylor was very helpful and patient in helping us find exactly what we wanted. She went beyond what she had to in order to make things work. She helped explain everything clearly and made our decision easy. Thank you!

  • 5/5 Trevor B. 5 years ago on Google
    Went brunch....out of this world! Very classic decor and they cater to you

  • 5/5 Michele V. 3 years ago on Google
    The jewelry is beautiful and the staff is AWESOME!! I highly recommend this store for your jewelry needs.

  • 5/5 ashleigh v. 3 years ago on Google
    I had a really good experience at the Easton store !! Taylor helped me replace some of my jewelry and as well helped us with our Christmas gifts we had to purchase ! All the ladies are super nice in there, and was really excited to see that they are offering engraving !(: I will continue to buy from this location specifically!

  • 1/5 Jennifer H. 3 years ago on Google
    The staff is rude and looks at you like you're a disease. Was in the store for 15 minutes shopping, got to the counter and was told they "dont accept cash" .. okay.... what the hell kinda store doesn't accept cash. Thats fine because it's overpriced jewelry that I could probably find something better somewhere else. Will never set foot in that store again. Get some workers with personalities and who are at least pleasant.

  • 5/5 Dominique P. 3 years ago on Google
    Dont know what was shining more the jewelry or the wonderful sevice. So many laughs also.

  • 5/5 Andrea O. 4 years ago on Google
    such a great experience here. Benny was the absolute best - so knowledgeable and helped me make a perfect ring for my birthday. changed a stone for me and seriously the best customer service ever. so thankful for him and so happy with his help!

  • 1/5 Mary B. 4 years ago on Google
    I like this store but some staff just don’t want to be bothered with questions or if u wanna try different stones on a piece of jewelry. It almost felt as if they just wanted me to pick a piece, pay and leave. This was last week btw. I mean how hard is your job? The store is always empty and when u get a customer that is willing to buy your exaggerated priced jewelry, you don’t deliver the 5 star customer service that should come with the price tag. Honestly the only reason i go back to the store is Kendra herself, but been disappointed with the customer service and selection of staff!

  • 5/5 Delanie K. 6 years ago on Google
    I went though a situation where I could no longer bring myself to wear the necklace someone had bought me. When I told the company about the situation they never hesitated to make sure I got a new necklace of my choice. I sent the old one back and got a new one all free of charge. No shipping on the return or the new product. I wish all companies could be like them!! THANK YOU!

  • 1/5 Stacie M. 4 years ago on Google
    I went into the Easton location to browse and possibly purchase a necklace for my daughter. I'm giving a one star based on the staff. They were rude and didn't acknowledge us as we came in,and they also just stared at us. They never came over to us once to see if we needed help. When an employee came in, they got excited and started talking to her. The jewelry is beautiful though!

  • 5/5 brianne b. 4 years ago on Google
    Unique jewelry and friendly staff.

  • 5/5 Barbara T. 4 years ago on Google
    Love this store and sales Personnel are charming

  • 5/5 Casey B. 2 years ago on Google • 1 review
    I went in to the store to make an exchange for a better fitting bracelet. Mind you I am a guy and I had absolutely zero clue what I was doing as far as how it should fit or what to take into consideration, but the staff was very upbeat and proactive with answering all of the answers I needed as well as asking about things I should take into account with the product. After making a very smooth exchange, I came across a necklace that I had been searching for but not in this instance. Again, the staff did everything they could to help answer questions and were very considerate. I don’t know how many reviews I’ve done, not many, but if you’re looking for great products paired with top notch customer service, shop here 7 days a week…. and twice on Sundays.
    1 person found this review helpful 👍

  • 5/5 Mallory G. 1 year ago on Google • 1 review
    I ordered a birthstone necklace for a friend who lost a close family member this week for pick up at the Easton location. Google says the store is open until 9pm but when I showed up at 8:12pm the doors were locked and they were turning off the lights. I knocked on the class and pleaded with the sales associate, letting her know I was picking up a gift for a funeral. Without question she let me in, brought me back to the counter and informed me they had handwritten my note of sympathy (left as a gift receipt note) and were gifting a candle to match the birthstone for my friend to enjoy with the necklace as well. They gave me their condolences and were so sweet. This extra mile and gesture after closing was so appreciated and really made me thankful. I've never shopped here before, but I will certainly be back now. Thank you, Kendra Scott Easton <3.

  • 5/5 Jessie P. 5 years ago on Google • 2 reviews
    Just received my order from Kendra Scott's Columbus store. I had purchased a necklace from the store at the Liberty Center that I wasn't crazy about and found out the exact one I wanted was at the Columbus store. They were so helpful and I was able to get the exact necklace I wanted within days. The packaging was beautiful and came with a handwritten card. It is little touches like this that keep customers coming back! Highly recommend! :)

  • 1/5 kim m. 2 months ago on Google • 1 review New
    During my recent visit to Kendra Scott, my friend and I had an unfortunate encounter with an employee, Emily T. She went so far as to make specific comments like "I hate that the brand is like this," implying that the products are tailored only for skinny individuals. During our interaction, Emily T. conveyed that, in her opinion, the necklace extenders wouldn't significantly impact the chain's fit due to their small design. She presented the longest necklaces available in stock, measuring 32 inches, suggesting that these were the only ones suitable for our neck size. She indicated that the standard, commonly sold chain sizes would be too small for us. These remarks, especially made in front of other customers, were not only unprofessional but also raised concerns about the brands inclusivity. I urge the management to address this promptly to ensure a more respectful and welcoming environment for customers of all body types. Is this the standard upheld by Kendra Scott? Is this the way women are treated under this brand?

  • 5/5 Kendall G. 6 years ago on Google • 2 reviews
    I rarely take the time to write reviews but after the experience I had over the weekend I felt compelled to share. I purchased a ring from this store about 9 months ago. I was careful to remove the ring before using hand sanitizer or washing hands but still started to notice the gold on the underside and on the prongs that held the stone started to turn copper-colored. I brought the ring in this past weekend (without my receipt). I explained to the sales girl that I only bought it 9 months ago and showed her what happened. I asked if they had a way to fix it or anything like that. Without asking any more questions or asking me to present any sort of proof of purchase, she told me that they would replace it. She took it to the back and brought out a brand new one, just like the one I had purchased and allowed me to try it on. Once I confirmed it was the right size, she sent me on my way and gave me some more tips for how to prevent that from happening again. I was blown away at the level of customer service and the ease of the whole interaction! Being in a sales role myself, I can appreciate that this type of interaction is not a salesperson's favorite, as she would make no money on this transaction. But despite that, she still was friendly, professional and very helpful. I wish I had gotten her name to give her the praise she deserves. I walked in disappointed and questioning whether or not I would be purchasing Kendra Scott jewelry again and I left very satisfied and assured that I in fact would be purchasing there again. I am already planning what pieces I will buy in the future! Thank you to this store and the salesperson who helped me! Your customer service does not go unnoticed!


Call +1 614-528-4300 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✗ Delivery
    • ✓️ Kerbside pickup
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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