Pandora Jewelry image

Pandora Jewelry

Jewelry store

Jewelry chain featuring a variety of necklaces, rings, customizable charm bracelets & more. People often mention store, service, customer, gift, wife, helpful, exchange, charms, ring,


Address

1500 Polaris Pkwy #2214, Columbus, OH 43240, United States

Website

stores.pandora.net

Contact

+1 380-241-6787

Rating on Google Maps

4.10 (77 reviews)

Open on Google Maps

Working Hours

  • Sunday: 12 to 6 pm
  • Monday: 10 am to 9 pm
  • Tuesday: 10 am to 9 pm
  • Wednesday: 10 am to 9 pm
  • Thursday: 10 am to 9 pm
  • Friday: 9 am to 10 pm
  • Saturday: 9 am to 10 pm

Featured Reviews


Frequently mentioned in reviews: store (17) service (9) customer (7) gift (7) wife (7) helpful (7) exchange (6) charms (6) ring (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Carol 2 years ago on Google
    I placed an online purchase and travelled 45min to pick it up. I got there and the store was closed!! I tried calling and the phone just cut off no ringing. 5 people were working in the store and totally ignored me. It was 7:15 on a Saturday evening. The mall was open and they didn’t have store hours posted not even a reason for the store to be closed. I still haven’t picked up my purchase because I work and not sure when they are open!!! Horrible customer service
    2 people found this review helpful 👍

  • 1/5 Ray D. 4 years ago on Google
    So I went here to get a gift for Christmas. They were a bit busy so I stood at the counter going thru the catalog while I waited. there was a woman who came in after my wife and I who was taken care of before me, still not a problem until they asked my wife to move so they could service this woman. the wife then removed herself from the store. I decided to wait patiently despite the rude treatment of my wife. I was prepared to spend a lot of money on this gift so I waited and waited some more standing at the counter with my catalog in my hand with everything already picked out. after twenty more minutes of no one coming to help me I walked out of the store went next door and made my purchase. I almost walked back into this store to perform the dress scene from Pretty Woman....." you work on commission right?...….big mistake,...huge...." but since no one even bothered to ask if I needed help I'm sure they wouldn't have understood. I guess you need to be a tween-aged girl to get service here.
    1 person found this review helpful 👍

  • 5/5 Rajath N. 11 months ago on Google
    "Five Stars" - for the sales associate "Rebecca", she was really friendly and really took a lot of time to show many patterns and designs. We really enjoyed shopping here and we got exactly what we needed. Positives: Good selection, friendly, amazing packaging Negatives: Nothing that I found.
    1 person found this review helpful 👍

  • 1/5 Lindsey K. 5 years ago on Google
    Would not let me even exchange a perfect new charm though I’ve done it here before. Now my grandma’s money is wasted because I have two of the same charm :( I’ve spent so much money here too. Will not be returning.
    1 person found this review helpful 👍

  • 1/5 Paul F. 3 years ago on Google
    Absolutely horrible customer experience! There is no excuse. I understand they are busy but they literally picked up the phone and either hung up on me or just let the phone site there. I called over 20 times. I placed an order to pick up in store and all I wanted to find out was whether I had to wait in line. One would think that by placing an in-store pickup order they would avoid having to wait in the line. Just terrible. Whoever was running that store should be fired
    1 person found this review helpful 👍

  • 5/5 Marshelle 5 years ago on Google
    Wonderful experience. Lexi was great. I was in and out. Very professional staff.. Great atmosphere.. I will be back to get more charms for my new reflections braclet..polaris

  • 5/5 Jeremy 3 years ago on Google
    Honestly truly helpful and kind and genuinely care about how to help you for whatever the reason highly recommend them for any occasion definitely will always have my business so ty to everyone who helped for my wife's vday gift

  • 4/5 Helena S. 1 year ago on Google
    Very nice store with helpful staff

  • 1/5 Lena M. 1 year ago on Google
    Got 3 charms online for my sister and my boyfriend picked them up he said the worker acted like she didn't want to be there. THEN they put my charms in a plastic bag. Not a gift box a small plastic bag!!!

  • 4/5 Donna T. 2 years ago on Google
    Lady that helped my son pick a charm for his Girlfriend birthday gift was really nice so Nice he bought another one for Christmas 🎄to give her Thanks for your help and patience Lady.

  • 5/5 Scud Money T b. 1 year ago on Google
    Great Help!!!!! I would recommend this store their helpful friendly and don’t waste time

  • 5/5 Pastor Sean F. 3 years ago on Google
    My wife picked up two special order charms. Great staff. We talked about Star Wars.

  • 4/5 Bridget D. 1 year ago on Google
    Good customer service, knowledgeable, just wish the space was a little bigger, can easily get crowded.

  • 5/5 taiza J. 8 years ago on Google
    Love Polaris PANDORA thanks Sandy See you soon💗💍

  • 4/5 Eric G. 6 years ago on Google
    Even for Xmas shopping very organized in and out with purchase within 15 mins😃

  • 5/5 juan h. 3 years ago on Google
    5 Star customer service at its best. Peggy the sales manager was super helpful and nice. Hands down one of the best customer service all around.

  • 1/5 Jake A. 5 years ago on Google
    Bought my girlfriend a ring 3 days prior of today (5/10) and gave it to her as a mother’s day gift. She tried it on and wore it a few hours and decided she wanted a bigger size. We walk into the store and was greeted at the door nicely and the employee helping us was very nice as well. We tell her we need to do an exchange and she gives the ring to her manager (Galina) to look at a new one out of the drawer side by side to check for imperfections and make sure we weren’t trying to exchange a damaged ring which I understand. We were told that the ring I bought 3 days ago and the same ring that had been worn for a few hours was not as shiny/polished as the one pulled in the store and they could not do an exchange due to company policy. This seemed extremely ridiculous to me and there are many outliers on why a ring wasn’t as shiny as the other and I don’t think can be proven to be our fault. I could have had them perform a free cleaning and it likely look the same. So we leave Polaris drive to Easton and they performed an exchange in less than 10 minutes with no hassles. A total waste of time and caused us irritation. Just a warning to anyone out there that wants to do business with this store they could care less to provide any help and rather blow you off.

  • 5/5 Jonathan S. 3 years ago on Google
    The staff here was amazing. The manager Peggy really went the extra mile, as well as the District Manager. Helped my wife obtain a Pandora charm that was no longer available online and worked hand in hand with another Pandora store out of state, including making multiple calls, to get this for her. Highly recommend this store!

  • 4/5 Tom C. 5 years ago on Google
    Nice charmd and once you have the bracelet, it is easy to add on fir the next few holidays. But over $100 for a little charm is a little much to keep the wife happy.

  • 1/5 Matthew B. 4 years ago on Google
    I used to work here. They care more about pushing sales than they do about making your experience positive. We literally had staff meetings in which we talked about the importance of profit being more important than customer satisfaction. GM very unprofessional.

  • 5/5 Amber B. 5 years ago on Google
    Had great service went in looking for a safety chain and looked at just about everyone and asked so many questions the lady was very friendly and helpful

  • 1/5 Kaela 4 years ago on Google
    Literally the WORST customer service ever!

  • 5/5 Angie B. 3 years ago on Google
    Felt like home! Warm folks!

  • 5/5 Denise C. 3 years ago on Google
    My first visit. Service was great.

  • 3/5 Melissa D. 3 years ago on Google
    Rude

  • 1/5 Maryam B. 3 years ago on Google
    Waited a long line with friend for the 50% special, they had only one tray that wasn’t even full left. Asked to look at rings in my size, more than half tray was empty. Why have a sale when you have no inventory?!?!

  • 2/5 Chris S. 3 years ago on Google
    The shopping experience is not good your not allowed to look at any other charms that are in the cases without them bringing the whole rack to you. Other than that it's just ok if you shopping around for someone.

  • 5/5 gwen h. 3 years ago on Google
    Quick visit for bling, bling. They were very helpful in showing new items & what the specials were.

  • 1/5 Lisa 3 years ago on Google
    My fiancé purchased a bracelet and a couple charms as a Christmas gift ,however the bracelet was to big which brought us to the in store experience we had yesterday. We went to exchange my bracelet and the young lady that was assisting us was rude from start to finish , not helpful at all !! Customer service is a must and is very important


Call +1 380-241-6787 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✗ Delivery
    • ✓️ In-store shopping

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