Allison Custom Jewelry & Repair image

Allison Custom Jewelry & Repair

Jeweler

😠 Poor communication and customer service. Our family tries to buy local and support our town whenever possible. When my fiance went to buy my engagement ring, no one mentioned it didn't come in a set (and we didn't know to ask).That we would have to get a band custom made. We agreed to have a quote d... People often mention jewelry, ring, service, staff, great, Great, selection, time, customer, Allison',


Address

104 E Mason Rd, Sidney, OH 45365, United States

Website

www.allisonscustomjewelry.com

Contact

+1 937-492-6937

Rating on Google Maps

4.50 (149 reviews)

Open on Google Maps

Working Hours

  • Wednesday: 9 am to 6 pm
  • Thursday: 9 am to 1 pm
  • Friday: 9 am to 6 pm
  • Saturday: 9 am to 3 pm
  • Sunday: Closed
  • Monday: 9 am to 6 pm
  • Tuesday: 9 am to 6 pm

Featured Reviews


Frequently mentioned in reviews: jewelry (23) ring (20) service (15) staff (13) great (12) Great (11) selection (10) time (9) customer (8) Allison' (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Heather M. 2 years ago on Google
    Poor communication and customer service. Our family tries to buy local and support our town whenever possible. When my fiance went to buy my engagement ring, no one mentioned it didn't come in a set (and we didn't know to ask).That we would have to get a band custom made. We agreed to have a quote drawn up and left the engagement ring with Allison's. Two weeks later ( 1 week before the wedding) they call for us to approve the quote. We asked to see the design first - I mean, who approves a quote without seeing the design first... The manager did not tell us that this was the vendors process and now they have wasted 2 weeks of our time. This could have been avoided had the store 1. Educated us (they are the subject matter experts on this) and 2. Communicated this specific vendors process making sure we were aware. You don't have a house built without first seeing the plans, why would we agree to a quote without seeing the design. The company made no effort to help fix this. Very sad to see such crummy customer service.
    3 people found this review helpful 👍

  • 1/5 Jeffery H. 4 years ago on Google
    They need better staff.
    2 people found this review helpful 👍

  • 5/5 Julianne W. 2 years ago on Google
    Panda coin I bought in 1988 Dana added my diamonds from broken tennis bracelet beautiful work Dana thank you jules. ROCK SOAP IS AMAZING! Dimonds added on ring by Dean Allison staff is amazing.
    1 person found this review helpful 👍

  • 5/5 Allison M. 5 years ago on Google
    Best jewelry, best staff, they really take care of you no matter if ypu buy small or big!
    1 person found this review helpful 👍

  • 5/5 Myra Dawn C. 5 years ago on Google
    They are always the best in my book
    1 person found this review helpful 👍

  • 5/5 Tyler D. 5 years ago on Google
    I love this place! Everyone was nice and they have an amazing selection.
    1 person found this review helpful 👍

  • 4/5 mark M. 5 years ago on Google
    Great road trip they got some pretty cool stuff there
    1 person found this review helpful 👍

  • 1/5 foxo 1. 4 years ago on Google
    Went on a trip outside of Rome Italy some years ago, while I was there I was invited to go metal detecting with some locals from a small town. Spent a wonderful weekend detecting and finding some fantastic coins and other artifacts. At the end of the last day, I was lucky enough to find an old Roman ring in pretty good condition with an image of two people and a horse on it, and I took the ring back home with me to Ohio. Some time went by and one day while looking at the ring I finally decided I wanted to wear it, but it had a small dent along the bottom, and I needed it fixed to be able to wear it. A family member suggested Allison‘s jewelry. I went in, liked the looks of the place, and decided to have the ring repaired there. I left a specific instructions three times do not clean the area where the images are, I do not want that area damaged or altered in any way; this ring is over 2000 years old. I was informed the utmost care would be used on the repair, and no cleaning of the patina was needed for the repair. I even had the lady write on the work order DO NOT CLEAN. I got a call four or five days later to pick up the ring, and to my shock ALL of the patina had been removed along with some of the facial features of the two figures on the ring. I was stunned. Complaining was useless, the ring was ruined, and I walked out leaving my wife to pay whatever fee it was to destroy my property. I will not ever set foot in there again.
    1 person found this review helpful 👍

  • 5/5 straight edge r. 1 year ago on Google
    First of all it's an experience .old rustic looking on inside like totally sourounded by wood and jewelry ha ha . The selection will blow you away .they make their own stuff .soap belts wooden carved animals .here is the thing they have a mini cave or cove filled with earth crystals .it's like a magic room where there are still more things .Courtney I believe is somewhat of a do it all sold us things .worked on things cleaned and polish and fit you all while your there .totally impressed love everytime I go out there .it's a great experience .no pressure buying .like .can I help you every 5 minutes they give you time to look and discover .great place highly recommend .thanks

  • 1/5 Donna T. 1 year ago on Google
    Horrible, spent a lot of money here over the years and was treated horribleLast week, I don’t know what happened to them but they have lost all of my business and word of mouth support!

  • 5/5 Morgan M. 5 years ago on Google
    Very friendly and helpful!!!!

  • 5/5 Jimmy S. 5 years ago on Google
    Great place! Everyone is so kind. They listened to what we wanted and that's what we got. Kind, professional and being treated properly means a lot. We will continue doing business with Allison Custom Jewelry.

  • 5/5 Bryan A P. 5 years ago on Google
    Best Jewelry shop in OHIO great sales and if you need some thing fixed thier fast and fixed right the first time

  • 5/5 Marian warner W. 5 years ago on Google
    Great place beautiful beautiful jewelry and all kinds of stones wonder people

  • 5/5 Chad P S. 5 years ago on Google
    Excellent service and friendly staff. Allison Custom Jewelry is truly a rare find along a quaint Ohio state route. The showroom is an experience in itself with intriguing, intricate, and beautiful variety. Will for sure return for future purchases and service.

  • 1/5 Marissa E. 5 years ago on Google
    Horrible customer service. We were informed 3 different times that a part would be in for my ring to be completed. We made two 4 hour trips to have my ring completed, and both times upon arrival we were told the correct part was not in to have my ring completed. After leaving my ring with the company for 2 days to be fixed, I received a call today that the part is still not in. If you want quick service and a company that will stick true to their word, this is not the place.

  • 5/5 Lisa Genoa K. 5 years ago on Google
    Always a positive wonderful experience here above and beyond customer service exceptional pricing and one-of-a-kind custom designs absolutely the best...

  • 4/5 Bruce W. 5 years ago on Google
    Beautiful pieces. Friendly knowledgeable staff. Great experience.

  • 5/5 Lee C. 5 years ago on Google
    Great service

  • 5/5 Jesse A. 1 year ago on Google
    Dropped off my wedding ring for repair. It looks BRAND NEW now, maybe better even. Amazing work!!

  • 5/5 Abby B. 10 months ago on Google
    I have some pieces from Allison's, and they are beautiful. I've also taken things there for repair, and the cost is reasonable and the repairs done well. Today we took my daughter there to get her ears pierced. It was a wonderful experience. She got nervous, but they had two associates there to do both ears at the same time. She almost chickened out, but they both cheered her on, and let me hold her hand while she borrowed a worry stone from them to rub. She got through and is so happy that she finally has earrings. The cost is incredibly reasonable, too ($20.) The earring selection is small (plain gold or silver ball or gold or silver rhinestones,) but for the service and the cost, we have no regrets!

  • 2/5 Angela P. 1 year ago on Google
    Felt like I was an inconvenience for him to even acknowledge that I had asked for him an estimate on some items I had.. was not at an inviting place..definitely not cordial ..like I wasn't worthy of his time or effort.. I won't be ever returning...

  • 2/5 Kimberly P. 5 years ago on Google
    They dont buy much jewelry. They have a beautiful set up! Its pretty far out in the country away from town!

  • 5/5 steve l. 1 year ago on Google
    Every purchase I have made there I get treated as if I had spent thousands of dollars. Whether it's a few bucks or a few hundred. ZERO PRESSURE from the sales people. No hard selling. I appreciate that and highly recommend them.

  • 5/5 Angela W. 2 years ago on Google
    Allison's is a classic! My parents trusted all their jewelry needs to Allison's and so have I. I remember coming here as a kid and never wanting to leave. Customer service is always top notch, repairs are flawless and they carry a large selection of unique jewelry and gems. Very knowledgeable and professional!

  • 1/5 Django W. 2 years ago on Google
    Over priced jewlery that takes advantage of unknowledgeable customers. Quick to sell u a piece at 6k but has only $1500 worth of gold in it. So $4500 mark up on the piece i wanted even though the real world value was $1500 in gold. Guess it takes $4500 to turn it into a necklace.

  • 5/5 Chloe W. 2 years ago on Google
    They were extremely respectful and very polite during my visit. They made me feel totally comfortable and valued my opinion. I would fully recommend this place to anyone considering buying something of great, accredited, quality.

  • 5/5 Jennifer S. 2 years ago on Google
    Allison's staff are so friendly and helpful. They do appraisals, repairs, ring sizing and have a wonderful selection of jewelry and loose stones. Definitely make a point to visit their store.

  • 5/5 Vianne C. 4 years ago on Google
    Great customer service. Great selection of various gems.

  • 5/5 April's A. 3 years ago on Google
    This is a lovely shop! They helped me find my ring size and resizing my ring. The people that work here are so nice and helpful. They have wonderful jewelry! I highly recommend to check out this gem of a jewelry store. :)

  • 5/5 Kim B. 3 years ago on Google
    Very unique jewelry store!!! Gorgeous jewelry! I love all the selections from diamonds to turquoise!!! All birthstones! They have loose stones, mountings, gold and silver chains, necklaces, rings, earrings and bracelets! Estate jewelry! Huge crystals, carved wood jewelry boxes! They have everything! So much nicer then those chain jewelry store..so much more stock! Fantastic customer service! You won't leave without buying something!⭐⭐⭐⭐⭐

  • 5/5 Tim D. 3 years ago on Google
    Great place to buy good jewelry and to get jewelry repair. Friendly staff and nice atmosphere.

  • 5/5 bobby s. 3 years ago on Google
    By far the best place to buy jewelry. Great staff wonderful selection. It's even a great spot to window shop no pressure from the sales staff. My kids love to check out the geo rocks and other stuff.

  • 5/5 Linda W. 3 years ago on Google
    I shop there a lot. They have great, friendly staff.

  • 5/5 Michael S. 3 years ago on Google
    Nice store. Friendly staff

  • 4/5 Kenton Q. 3 years ago on Google
    Just a nice place.

  • 5/5 Rhonda M. 4 years ago on Google
    I dont like how i was treated when i was there the last time. I brought back a chain necklece my husband bought me that had broken. I didnt even have ita month yet and she was gonna charge me to fix it. I said no way am i paying for this when i bought it from here and i couldnt help it that it broke.. I think her name was heidi. Other than that one time we always shop there. They r good people and treat u very well. They have alot of thingsvthat r one of the kind... Go check it out...

  • 5/5 jeff m. 3 years ago on Google
    Wonderful place

  • 5/5 John F. 3 years ago on Google
    Busy,cheery

  • 5/5 Liz B. 3 years ago on Google
    Awesome as usual

  • 5/5 Amanda C. 3 years ago on Google
    Everyone is so polite n very helpful to finding the perfect item for that special person This is only place I ever go , Love that lil diamond pit they have with all the beautiful pieces , they do great job a fixing things and great pricing , ear piercing is cheaper here then Clairs , Thank You Everyone at Allison's...

  • 3/5 Thomas R. 4 years ago on Google
    Never been there

  • 5/5 Ron B. 4 years ago on Google
    Only jeweler that we use, no worries when you bring items in for repair and a good selection of jewelry.

  • 5/5 Brenice W. 5 years ago on Google
    Always a great place to shop. Good selection and friendly staff

  • 5/5 Max T. 5 years ago on Google
    Wonderful family jeweler. Best customer service around!

  • 5/5 Tyler M. 5 years ago on Google
    Can't spread enough positivity about this place. Incredibly helpful and knowledgeable staff. Broad spectrum of goods and services are provided by Allison's. You'll be in great hands coming here for any jewelry related questions/issues

  • 5/5 Tammy M. 5 years ago on Google
    Love this place! Great service, great jewelry.

  • 5/5 Sherry A. 5 years ago on Google
    They do a great job on repairing jewelry.

  • 4/5 Gloria H. 5 years ago on Google
    Just couldn't make up my mind. Got to think about it!!

  • 5/5 Elizabeth A. Marshall T. 5 years ago on Google
    Interesting place, birth stone jewelry, small section of estate pieces, & natural rock

  • 5/5 Scott L. 5 years ago on Google
    Amazing selection. Great customer service. Not the cheapest place around though.

  • 5/5 Melinda O. 5 years ago on Google
    Love them they always take good care of us. Moved to s.c. and needed my ring fixed. Had it ready in time for me to not rush around before return flight thanks


Call +1 937-492-6937 Open on Google Maps

Amenities


  • Payments
    • ✓️ Cheques
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Repair services
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✗ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping
  • From the business
    • ✓️ Small business

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