Fossil Store image

Fossil Store

Jewelry store Fashion accessories store Watch store Jewelry engraver Sunglasses store Leather goods store Outlet store Bag shop Handbags shop

One of the Most Reviewed Fashion accessories stores in Columbus


Address

172 Easton Towne Center, Columbus, OH 43219, United States

Website

stores.fossil.com

Contact

+1 614-471-4408

Price rating

$$$ $

Rating on Google Maps

4.50 (192 reviews)

Open on Google Maps

Working Hours

  • Thursday: 10 am to 9 pm
  • Friday: 10 am to 9 pm
  • Saturday: 10 am to 9 pm
  • Sunday: 12 to 6 pm
  • Monday: 10 am to 9 pm
  • Tuesday: 10 am to 9 pm
  • Wednesday: 10 am to 9 pm

Featured Reviews


Frequently mentioned in reviews: watch (28) Fossil (15) service (15) helpful (13) staff (13) great (11) friendly (9) watches (9) time (8) store (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Kevin F. 5 years ago on Google • 103 reviews
    I've never been disappointed by a Fossil product. They update their styles regularly and I always find something I like. The employees are always friendly. I bought a new wallet this time. They wrapped it with care before bagging it up for me. This one cost $50, but the last one lasted 5 or 6 years and could probably go another year or two. But, I wanted to get an RFID blocking wallet, so I went ahead and got this one. They have many styles, but they all cost in the $40-$50 range Here are some pictures of the new wallet and one of the old one.
    1 person found this review helpful 👍

  • 5/5 Courtney C. 4 years ago on Google
    I came in the Sunday after black Friday on Dec 1st, 2019 and was greeted with helpful smiles. My husband had a "smelly" band from fishing and I wanted to replace it for Christmas. Emery and Cassie were so pleasant and extremely helpful since his band was in pieces from trying to clean it at home. I will go out of my way to come to this store for all of my future Fossil needs! Emery and Cassie still know what customer service means and they were fantastic.
    2 people found this review helpful 👍

  • 1/5 Harsh V. 5 months ago on Google • 28 reviews
    Refused Service. I had a Diesel branded smartwatch that fossil makes. I came to the store to get links removed and was refused service since it was not "fossil" branded. Very few people try to venture away from the phone company smartwatches. Now we know why. Fossil cannot stand behind their own products
    1 person found this review helpful 👍

  • 5/5 Teja P. 1 year ago on Google
    Randy was so awesome! She resized my watch so well and I appreciated her patience. Thank you so much
    1 person found this review helpful 👍

  • 5/5 Madry E. 2 years ago on Google
    Just wanted to note the great experience I had earlier today at Fossil. Robert provided exceptional custom service! I purchased two new watch straps. Robert showed me all the available options, installed my purchases, and got me out the door in great time! Fossil, your watches are great, but employees like this young man make your company greater!
    1 person found this review helpful 👍

  • 5/5 Jaycee M. 5 years ago on Google
    Great service and great staff. Great advice and assistance. I will be returning to this location.
    1 person found this review helpful 👍

  • 5/5 Andrew L. 5 years ago on Google
    Customer service is amazing. I have had the first gen of Q Sport Watches (Q Control) and had two issues in which they needed to be replaced, with no issues they swapped it out. First time was a replacement of the Q Control, and second time, yesterday, they gave me the new Sport Watch with no issues. Very nice and understanding, I will be buying Fossil for the rest of my life!
    1 person found this review helpful 👍

  • 5/5 Robin S. 5 years ago on Google
    Bought a really nice watch. Hate the traffic, crowdedness and parking at Easton. I really like my Fossil Smart Watch!!!!
    1 person found this review helpful 👍

  • 5/5 Derrick H. 4 years ago on Google
    The staff, particularly one staff member (don't know her name), was extremely helpful when buying my smartwatch. She was knowledgeable and patiently helped me troubleshoot when I couldn't get it to pair. We figured out it was an issue with my phone and I eventually got it to work. Would definitely go back!
    1 person found this review helpful 👍

  • 5/5 Damon D. 4 years ago on Google
    It was great,went in for new battery and got new watch
    1 person found this review helpful 👍

  • 5/5 Yvonne S. 4 years ago on Google
    The rep was amazing. She paired my watch for me
    1 person found this review helpful 👍

  • 5/5 Ned F. 7 months ago on Google • 60 reviews
    Very attentive and helpful staff helped my wife with a watch exchange. They were very kind and made the trip worth it.

  • 5/5 Ryan G. 1 year ago on Google • 55 reviews
    I have never felt so welcomed into a store in the mall before. We were greeted very warmly and not pressured to anything. As my wife, mother in law, and I browsed we chatted with the employees. When we started finding things we liked Cassie and the rest of the crew was happy to help find us the best deals. It was an amazing experience.

  • 5/5 Steven S. 3 months ago on Google • 35 reviews New
    Super friendly service, found exactly what I was looking for and at a great deal. Great experience

  • 5/5 damascuscode 6 months ago on Google • 12 reviews
    We went to have our batteries replaced on a couple of 2004 models and the staff was so wonderful about the process that I could not thank them enough. It is sad that they only have one of these store in Columbus. I would definitely recommend shopping at the Easton Fossil location.

  • 5/5 Angie N. 1 year ago on Google • 11 reviews
    I bought a watch online and had to come in to get the band sized. Staff was very friendly and helpful and resized my band in a very short amount of time! I wore it around the mall and decided it was a little too tight, so went back and she fixed it for me again and it was perfect. Pleasant conversation and friendly service!

  • 5/5 Emily H. 3 months ago on Google • 8 reviews New
    The staff here was amazing when I was trying to find a 30th work anniversary gift for my boss. They went above and beyond to help make it special.

  • 5/5 wylie h. 1 year ago on Google • 7 reviews
    I would like to personally thank Peri at the Easton Town Center location in Columbus Ohio. I had been keeping an eye on this watch that I really wanted and was going to pick it up when I was in town. The plan was that I was going to order it online and do curbside pick up because the website offered a coupon when you sign up for newsletters etc. When I went to the website to place the order it said that they were out of stock. Imagine my disappointment. However, when I called, Peri said that they did, in fact, have the make and model that I wanted in stock and she would be happy to hold it for me. I explained to her that I had an online coupon and for how much and asked if I could apply that in the store. She then told me that there was a better discount that she could give me. When I arrived to pick up the watch, Peri also took a couple of the links out for me so that it would fit perfect, engraved it and gave me a free tin to keep it in along with a better discount than I would have got from the website. A+ customer service and a VERY high quality watch. Thank you Peri.

  • 5/5 Liss R. 2 years ago on Google
    Beautiful and the young lady was so I'm well informed that she gave us such great info on the watches. 3people were working and the white lady was so rude another coustmer cursed her out

  • 5/5 Michael T. 5 years ago on Google
    The only place I buy wallets.

  • 5/5 Brian S. 5 years ago on Google
    Great and speedy service! Very helpful

  • 5/5 Pooja G. 5 years ago on Google
    Fossil is my most favorite watch store!

  • 5/5 Zahara W. 5 years ago on Google
    Nice jewelry

  • 5/5 April B. 3 years ago on Google
    The ladies at Delaware out was awesome and a big help. Thanks again!!

  • 5/5 Gabriella Z. 1 year ago on Google
    Absolutely amazing. Perry and Robert were so friendly and so much fun- they really helped me choose things I didn’t even know I wanted! Amazing customer service- give this staff a raise!!

  • 5/5 Jaclyn A. 1 year ago on Google
    Me and my fiancé came in to have some links removed from a watch purchased at Fossil online , it only took a few minutes! They offer a laid back, no pressure shopping experience and the staff was friendly

  • 5/5 tyann a. 1 year ago on Google
    This is a nice location at the center of the mall. The staff is knowledgeable about the product, they help you find whatever you are looking for and are very nice!

  • 5/5 james m. 2 years ago on Google
    Robert was a huge help. I am a first time watch buyer and he made my in store experience great by checking in and making sure my questions were answered without hovering. Highly recommend Robert in particular the other employees seemed somewhat sluggish when you needed any type of assistance.

  • 5/5 Stephen K. 5 years ago on Google
    Helped me replace the battery in my watch

  • 5/5 Dominique P. 3 years ago on Google
    You can go to the Funny Bone that's near here, but this place can make you smile just as much if not more. I Recieved everything that was required and then some. Thank you.

  • 4/5 Jordan G. 3 years ago on Google
    Very helpful and they had some really cool new hybrid watches

  • 5/5 Carsen M. 2 years ago on Google
    i went today to get a watch. i don’t remember of the name of the associate who helped me but she had dark hair. she helped me find the perfect watch! i have smaller wrists so i was worried men’s watches wouldn’t fit me but she took time to adjust several watches until i found one that fit me!!! absolutely amazing customer service :)

  • 5/5 Chevonne R. 3 years ago on Google
    Purchased a watch and bracelet set for recent Nursing school graduation gift. The young lady took very good care of me. She helped with sizing and engraved my watch. Thank you 💗

  • 1/5 Mark B. 7 months ago on Google
    Very bad service here. Atmosphere is more like a sketchy used car lot than a Fossil. Their sales staff wouldn’t leave me alone when I was trying to browse around. I came to buy a battery for a watch and look around for a minute. I got approached every 30 seconds. Horrible that a great brand like Fossil has become like this.

  • 5/5 Jo-El H. 3 years ago on Google
    I got my first smart watch from them and it's the best investment I've made with Fossil, I've been wearing Fossil watches for 20yrs, they are the Best

  • 5/5 dalton r. 3 years ago on Google
    Stopped in to get my dad a watch for his birthday. I had looked at the Nate chronograph online but was on a bit of a budget. Fortunately, it was on sale, and I really liked the look in person. I thought my dad would like it but expressed concern about it fitting my dad's wrist. Robert was extremely friendly and helpful and he even wrote down the info for me to get extra links if needed. I know that it was luck to find what I wanted on sale but this was just a great shopping experience overall and we are really excited to give this gift to my dad. Big thanks to Robert for his excellent customer service.

  • 5/5 King E. 4 years ago on Google
    Top quality watches

  • 4/5 Elijah D. 4 years ago on Google
    Great Customer Service

  • 5/5 Timothy B. 4 years ago on Google
    This place is an addiction of mine. The people are extremely helpful and never pushy

  • 5/5 Mark W. 4 years ago on Google
    Loved it

  • 1/5 Hunter G. 4 years ago on Google
    My wife received an athletic watch form here for Christmas. We have to go here every 3 months to replace the not so lasting battery. It's especially worse when the battery isn't in stock because others have to do the same and we make another special trip 2 weeks later. I believe a refund or newer watch should be given.

  • 5/5 Aastha K. 4 years ago on Google
    Staff is so helpful n great collection of watches .

  • 5/5 Regina B. 4 years ago on Google
    Friendly

  • 4/5 Linsi L. 4 years ago on Google
    Lots of nice watches, bands, and purses and wallets.

  • 5/5 leeanne p. 4 years ago on Google
    Every staff member was helpful and kind. We really loved our sales associate, Ashton. He was genuine, funny, and really friendly. Made two purchases and will definitely be coming back.

  • 3/5 Brooke E R. 4 years ago on Google
    Nice Store, but was asked by every employee if we needed something. I get wanting to help customers but it was within 5 minutes and made me more anxious to leave.

  • 5/5 Timothy O. 4 years ago on Google
    Very helpful

  • 5/5 Anthony M. 4 years ago on Google
    Very nice staff, good inventory

  • 1/5 Jack M. 4 years ago on Google
    Went in around 3:30 on Saturday and there were a few workers standing around not interested in helping me. I asked an older woman a question about a watch and was given a short answer as if she didn’t want to be bothered. Easton has many other options for buying a watch and they’ll be getting my businesss from now on.

  • 5/5 Lonnie S. 4 years ago on Google
    Goood deals

  • 5/5 Jonal C. 3 years ago on Google
    Awesome staff

  • 5/5 Mary G. 3 years ago on Google
    I love this place very nice people and very Professional

  • 5/5 Jeanette H. 3 years ago on Google
    Kids were very friendly and knowledgeable.

  • 4/5 Elizabeth A. 5 years ago on Google
    Great service

  • 4/5 Robert C. 5 years ago on Google
    Great visit

  • 1/5 Angela M. 3 years ago on Google
    Customer service sucks!

  • 5/5 cindya c. 3 years ago on Google
    Amazing! They helped me with my watch and they even reconnected my watch to my phone. They are always so nice and helpful

  • 2/5 Chad H. 3 years ago on Google
    Sold me a wrist band that was too small and didn't make recommendations to find the correct size.

  • 1/5 Rodrigo “Rod” S. 8 months ago on Google • 1 review
    Been a long time fan of Fossil but that is unfortunately over for me. The store sold me a faulty watch and when I went in to return it the employee Pam refused a return. She said it was worn but I had never worn it. Her attitude really made the whole visit awful for me and my family. I can't help but think she had some kind of bias towards us. BUYER BEWARE: They will refuse returns on baseless terms! I had better service at Shinola before they closed the location at this mall. Thanks Pam!!!
    2 people found this review helpful 👍


Call +1 614-471-4408 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ Kerbside pickup
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

Trends



Last updated:

Similar Watch stores nearby

Evolved Body Art image
1
Evolved Body Art
Tattoo shop
👍👍 I went in to get my very first tattoo earlier today. I had Rob and he did an absolutely amazing job. Not only was everyone inside the building extremely friendly but also helpful as well. Rob was very professional and there wasn’t a second where I doubted anything during the process. Would recommend...
4.90 (7.6K reviews)
JCPenney image
2
JCPenney
Department store
Chain department store selling a wide selection of brand-name clothing, footwear, furniture & more.
$$ $$
4.10 (1.6K reviews)
T.J. Maxx image
3
T.J. Maxx
Department store
Retail chain featuring stylish brand-name apparel, shoes & accessories, plus housewares.
$ $$$
4.30 (887 reviews)
Diamonds Direct Columbus image
4
Diamonds Direct Columbus
Jewelry store
Upscale boutique providing designer jewelry, including custom engagement rings & loose diamonds.
4.90 (864 reviews)
Last updated:
()