If there was a zero, that would be the grade. Do not let your loved ones go to this select hospital. It's horrible. My husband was placed here from Ohio state James wexner hospital, for vent weening. It was the worst 3 days, I hated leaving him there each night. The nurses acted as if it was an inconvenience to tend to him. Very unprofessional service, not to mention that a nurse was asleep behind the desk when I went to ask to clear my husband's items from his room, after he went into cardiac arrest there, due to them not suctioning his trek . Yes this happened. He was taken to ICU where he's is now unresponsive, all due to this hospital, in three days I seen a decline, the fourth day I was going to have him moved but that fourth day never came because after I faced time with him, he went into cardiac arrest. I am loseing my husband of 28 years marriage due to this awful hospital and staff. It was horrible now I have to live in with this decision for the rest of my life. I'm writing this review to help others, reviews are the only way to make great choices, I use them regularly, I also read other bad reviews, but with anything you will have that, I just wish I would have weighed in on those bad reviews a little heavier. So now my dear husband is suffering and possibly will lose his life. He was doing so well at the James, therapy had him walking, talking sitting up so strong, here nothing. Nothing was done. My worse mistake ever. They didn't even have fitted sheets, the nurse was so loud about it when I asked for one , it was a flat sheet that they used on his bed only. Seriously.. please if u walk away with any doubt after this review , please consider your loved ones health and life

This hospital is disguisting. It smells bad as soon as you walk in. The room my mom was put in had crumbs and junk underneath the heater and the tv's are from the 90's. I wouldn't recomend coming here even if your life depended on it. My mom does Peritoneal dialysis and she had to come in for an emergency and the nurses/doctors had no idea what they were doing. My mom had to teach the nurses how she does her dialysis in order for them to be able to do the treatment in the hostpital.

Update Brought here after not being able to breath and nearly passing out. I didnt get help,was lied to about getting a ride back,and was told to wait outside(no phone or hoodie since they told me to leave them),and after a few panic attacks,freezing for a few hours,and being ignored by staff i got intouch with a friend who drove me home. Ive been here 3 times,i never get help. They told me they dont have social workers my 2nd visit,but a few weeks later suddenly they do. They dont care if you feel safe in the home so i dont know why they ask. They did nothing for me getting bleach poisoning,and currently im sitting outside because apparently being lightheaded,dizzy,naseous,and weak isnt a reason to go to the ER,they made sure to make me feel like an idiot for coming here even though the paramedics brought me in. I really needed help and they just made it into a joke. They truly do not care,i question why these people work in this field if they dont want to help anyone.

I was admitted to OSU for myocarditis on 08/31/2022. I was dead-named the entire time I was here. My legal name was not used once and my family and friends could not find me because the staff here refused to use my legal name. They rolled their eyes when I advised them of my real name and didn't even attempt to properly use my pronouns. Only one nurse actually asked me what my pronouns were, the rest just assumed they aligned with what I was assigned at birth. When it came to my actual diagnosis, the staff and doctors didn't seem to agree on one, though put me through every test imaginable and some were very invasive, causing me to be in even more pain than what was necessary. A lot of the time they kept me locked up in a room, telling me I wasn't allowed to leave the floor, even to get food, unless I was back within 15 minutes, otherwise they would call security. For the first 24 or more hours I was denied food, water, and sleep.. and once they finally agreed to allow me to eat, my food was thrown away while I was I trying to rush back from the cafeteria with a drink, because one was not supplied with my meal. The following day I wasn't allowed to eat due to a CT scan, but when I returned, I had to beg over the course of 7 hours to be allowed to eat even though their were no diet restrictions. After 6 EKGs, an x-ray, a CT scan, and ultrasound, a cardiac catheter, and an MRI, there was still much confusion as to what my actual diagnosis was, if there were be any sort of treatment, or how long I would need to stay. Currently I am in my room with a nurse outside my door, guarding it as if I am a prisoner, refusing to treat me for the myocarditis, and telling me that I am not allowed to ask any questions or speak to anyone until tomorrow morning. I had to beg her for a heating pad because the pain radiates into my back, much like a heart attack, and even then she was hesitant. After all these blood and urine tests, it's super apparent I am not a drug addict but they wouldn't even allow me to have aspirin or ibuprofen, as if I am drug-seeking. There have been plenty of tests done that show my condition, but not once since it was determined has there been any sort of treatment for it. I was offered anti-anxiety medication for pain, as if this nurse just wanted me to stop advising her that I was in pain and sleep. There is a woman a few rooms down, crying in pain and begging for help and the nurses are laughing at her. Yesterday night the same nurse who guards my door currently, was running down the hallway yelling and cussing about a patient that she did not want to "f*cking deal with". I have asked to be released and told them I'd follow-up with my primary care doctor if there were no more tests or any treatments that they can offer here, and was told they would refuse to send my records to my doctor if I left without being properly discharged. So I am trapped here, otherwise I will not have a work excuse when I leave.

I was admitted through the ER department. I went to this hospital because they have a urologist on duty and have an excellent reputation in that specialty. Patients need to know that they are seen in the order of urgency not arrival. I waited 30 minutes to meet with the triage nurse and was seen within 10 minutes following our visit. Afterward, I received excellent care. I would not hesitate using this hospital.

I have two very major surgeries this summer. I have to say that I'm so glad I ended up going to the OSU East hospital. It's all the benefits of a massive health care system with a small hospital setting. Definitely made it easier for family and visitors to navigate and (this will be a big plus to anyone who knows main campus) find parking. But what stands out in my mind is the staff. Every single person I encountered from the surgeon to nurses to housekeeping was phenomenal. I felt like they genuinely cared for me and my well-being. I'm much less nervous about having to go through this all one more time knowing the type of people who will be there to help me.

I am at OSU EAST. I am an OSU patient which means they have my medical records. I have osu documented multiple herniated disk in my neck and multiple bulging disc in my back. I have also advised them my left knee keeps popping out of joint due to the herniated disc in my neck. This doctor with a little d is advising me to take Tylenol and ibuprofen! If you are a person of color DO NOT COME HERE!!!! It took my regular osu team of physicians including my primary care physician , my neurologist, and an osu spine specialist 4 months after the accident to finally give me an MRI to find out why my neck and back was in so much pain. While refusing pain meds the entire time. Now I am in OSU ER in severe pain the nurse did not push my wheel chair for me, nor did she raise the bed to a supine position. I do not know why white people think black people feel pain differently. We don't !!! We hurt and bleed just like everyone else and we are sick of being treated like animals! DO BETTER OSU!!!!

It seems like no one here knows what they're doing. I've been sent in for scans I didn't need, not prescribed antibiotics when I needed them, told I need to be in the hospital immediately, had the order denied without communication, finally admitted only to be discharged the next day and told I never needed to be in the hospital. I've also called patient experience directly and left messages, and had other staff offer to have them call me. They've never called. At this point I'm convinced they're just trying to bill my insurance company as much as they can, with no regard for my health.

Go in to er room for pain that started shortly after surgery, told the pain is from a medical issue that never had pain from before, only tested to make sure they didn't mess up the surgery no other diagnostic testing, told sorry it's the prior medical issue. Discharged and find out 3 months later misdiagnosed, not sure if it doctor in competence or the fact the patient was a immigrant that better care wasn't provided

Place has very qualified doctors, nurses and staff. They are short handed but the ones here do care about their patients. God bless OSU East and all of their associates. ER wait can be long but is very thorough once you get in the ER diagnostic area.

Brought my grandmother here by ambulance and she was discharged in less than 24 hours even though we told them they should not discharge her. 2 hours later we are at mount Carmel east, she has pneumonia that OSU east tested for and said she didn’t have. If she doesn’t make it it’s 100% on OSU east.

this nurse in the picture was very unprofessional. we came in before my fiancee has to leave town. He has zero mobility in his left arm. I was telling her he shouldn't be driving. Right. Nurse? But because he's a man. She saids if he feels comfortable driving . It's not for me to tell him No. What does she mean it's not for her to tell him. SHE'S A NURSE

This was the worse hospital stay I ever had.. Sone one came to get me for discharge and tool hours to get my things on top of all that all the meds I was taking was not called in to the pharmacy which they new was some very important meds anti sezures meds and things like that. I was started on new meds there which I was told to not stop taking the only problem is they didn't give me prescriptions but for one med. On top of that to get help from any person I would press my call light at times no one would even shop up.

I'm currently here. I'm a SCD patient. There are no beds in the ED & the wait is long. My nurses are amazing & they are coming up with ways to give the best treatment with the limited resources they have. Give them a break. They are overwhelmed but still they show up!

They are caring. Fast and reliable it took me five minutes for me to have a bed. Like some emergency hospital it’s will take you six hours for you to be seen. I love the nurses and Doctors they are doing a unique job

My father was admitted to at OSU EAST early Wednesday morning 11.29.23. With English being his second language, the confusion and memory loss he is experiencing, we as a family decided that someone needs to be with him 24/7. My sister took the first night shift. She created a make shift bed with two chairs so she can get some sort of sleep since there is no couch or recliner in his room. One of the nurses who came in to check on my dad in the middle of the night saw her make shift bed and found a recliner for her. Thursday night was my shift and after being up and down with my father all night. I was just woken up at 645am because RN ANGELA said I couldn’t sleep on that recliner. She said she found something else for me. This is what she found for me. An oversized chair. As overnight guests, I don’t think this is right. I am waiting for her supervisor. There has been so many people in and out of here and NO ONE said anything about this special recliner. In my opinion, ANGELA should have found a more suitable chair for overnight guests before she took the recliner that she claims is not for guest use.

Pleasant , professional security guard , Dr's , and nurses. It wasn't crowded, and I was seen fairly quickly.It has been remodeled since it was Park Medical Center, and it looks much nicer. Staff answered all of my questions, and I was out in 2 hours. That's the shortest ED visit I've ever had.

Horrible. My very ill son has been sitting all day trying to call a nurse. His remote does not work. they answer but can't hear him so just hang up. IT IS A HOSPITAL MAYBE something is wrong? CHECK ON YOUR PATIENT. I get there in evening and same thing is going on. I help him to bathroom I also noticed he spilled his morning coffee all over the place. I can't find a rag anywhere to clean it so grab bleach wipes to make him a little more comfortable. Finally I go remind the nurses that he told them his remote doesn't work and I'm told they are in middle of shift change. Have you been in middle of change all day? I wonder if he would have just pooped himself if I hadn't showed up.

I was admitted to this hospital on July 3rd. I was on the 10th floor. The RN Amina was one of the kindest people I have ever had the pleasure of meeting. All of the nurses were great but she stood out as an exceptional care giver.

This is not a true reflection of the OSU Medical Brand. I felt from the time we entered the lobby , the PCA’s , bistro, charge nurses very much discriminated against due to voicing concerns. Definitely not a referral hospital I wish to have a loved one and/ or myself visit for care. I’ve been to several hospitals in the Columbus area via patient, visitor, and of a loved one, but this one is in need of a total overhaul!

Was at the hospital 9-26 the hospital staff was amazing. Surgical nursing staff on 4 th floor were wonderful kind and very supportive. I can’t thank them enough for their kindness and care.

They are terrible. They serve dried up hard cold food left over from caferteria they are not attentive to patients. The best thing about this hopsital is the free parking.

HORRID COMMUNICATION I was scheduled to have a EGD/NG tube placed past an obstruction called SMA syndrome and instead of then telling my mom or anyone else they decide to let the tube stay BEFORE passing the blocking even Tho im completely UNABLE to Eat or drink ANYTHING. So instead of removing the tube they still wanna run things and try to “see if it works” I hope it doesn’t so I can sue cause this place is an absolute travesty. They hire blind nurses who can’t take blood, and doctors who can’t run other ideas across FAMILY MEMBERS. What should’ve been done is have an Intestinal tube placed PAST THE OBSTRUCTION!!!! But no they chose the cheap way out and are trying to band aid the situation. Not to mention have a nasal tube is absolutely horrid due to me weighing less than 114 pounds with a tiny throat and esophagus. Only good side to this hospital is some of the workers and doctors show a lot of care but not all. Would not recommend 3/10 ( 8 hours later, it’s almost impossible to speak with the NG tube down my throat and It’s basically intolerable, they refuse to take it out even though I was told last night it could be removed, hospital don’t care about their patients)

Staff was outstanding ☺️ I had an amazing experience I had hip replacement early this morning 10/13/22 and it flew by these doctors are extremely talented at what they do and do it well , thank you doctor Andrew Roth for the successful Anesthesia you we're very informative on what steps were being taken prior to surgery also thank you doctor Matthew Pigott and your team for helping me with my successful hip replacement your greatly appreciated and don't go unnoticed for your amazing team and work also thank you jana, chad and Jason for your experience and your kindness it was greatly appreciated 😊!!!! This was definitely a great experience a quick process thanks you all!

Literally best hospital I’ve been too. ER department is Fast, and friendly and so caring ❤️😊. First time here wish I could deliver my baby here. Just amazingly awesome.

The front desk receptionist was asking for social security numbers in a packed and quiet hospital to verify you to check in which is absurd and dangerous. To have to verify all that sensitive information infront of strangers. DOB, Social, name. That should take place elsewhere

I'm going to go ahead and make a review now even though we are still here. So far the care that has been received has been excellent and on point. Just like the Ohio State campus Hospital, they are kind, courteous and knowledgeable.

Went to ER for an infection from a cat bite. Everyone was great. Got admitted for a day so I could get IV antibiotics. All the staff were kind and helpful!

I had to have kidney stones removed from my left kidney (still gotta go back for the right side). I could not ask for a better hospital.I was treated with dignity and respect. Dr Poor an excellent doctor…all the nurses and everyone else was so kind. I’m not worried one bit to go back and get my other side done.

I feel very thankful for the care I received during my recent emergency room visit and subsequent hospital admission. All the physicians, nurses, support staff were phenomenal and I felt like they genuinely cared about my health and well-being. I am so grateful for OSU East.

Waited for 6 hours with pink eye. Finally was taken to another waiting area where the resident doctor finally met me. She was nice but was talking to me while I was sitting in a dirty back lobby worn trash overflowed. Takes me to an optical room where I opened the doors, the mirror on the machine was extremely dirty and I’m a photographer and this was obvious to me. She never cleaned the machine either with alcohol wipes. The supervising physician finally came and again met me in the lobby and when I told him puss was coming out of my eye he goes wow that’s interesting” and then disappears again and never checked me. When I finally Jody asked someone if I could leave and weather I could get a antibiotic he goes and get it for me for me to find out 3 days later by my eye doctor it’s the WRONG dose and now my cornea is scratched up. This place is a disgrace for 2023 healthcare. I’ll never be back

I ain't going to lie this is an old old building. It's hard to get through the halls it's it's a clutter but the nurses here were super nice completely awesome The doctors were on point The food ain't half bad I'd have to say out of all that's happened I give it a five-star rating

BIG place. Parking was not great.... kind of tighly packed and I didn't see a garage close by so I parked in the open lot The check in process was definitely quick and efficient. The waiting area at my actual docs office was a bit small and cramped. Overall I could tell this was an older building and not as nice or well laid out as some of the other locations. I don't know that I will want to be back to visit this location so I will probably try to find a provider at another newer and more convenient location, but, their doc is awesome! OSU does seem to tend to have excellent providers on staff, so that is always a plus.

The night staff are the rudest and meanest hospital staff I've ever met in my entire life! I've never felt more uncomfortable in my life! The level of disrespect is just through the roof! I would never recommend anyone to this hospital! The night shift is terrible not so much days! Absolutely the worst hospital experience in my life!

I love my Doctor and all the wonderful staff whom I have had today. Doctor Kristina Slam is so knowledgeable, sweet and personable. I thank God I was referred to her by Dr. Eubanks. I give all the people ten stars.

Always treated so kind by all staff at OSU East! Nobody likes going to the doc, but if you do have to go, they make you feel welcome.

I was seen for an abscess and the staff was friendly, knowledgeable and made me feel heard where other doctors previously hadn’t. I am so happy with my experience.

Lindsay Adkins is employed by this organization which I thought I had a drug free policy but apparently it does not don’t trust these people they let any druggie work there

I was referred to this facility for a surgical assessment by the Advanced Immediate Care clinic due to my complicated medical history that had them worried. However, the surgeon's examination was extremely brief, lasting only 30 seconds. She briefly pressed on my abdomen for three seconds before departing and informing me that my issue could be treated as an outpatient. While I understand that it wasn't an urgent surgical matter, I would have appreciated a more thorough evaluation and some empathy from the surgeon. Her lack of concern and the fact she kept cutting me off while explaining my problem made me feel like a criminal being interrogated, as if I had done something wrong by seeking medical advice. She also made assumptions about me without knowing my history. In hindsight, I would have preferred to go home if I had known that the evaluation would be so cursory. In addition, this hospital seems to be in a state of disrepair, with outdated facilities and a generally unclean appearance. During my stay, I had an experience where an individual entered my room and began placing EKG leads on me without introducing themselves or verifying my identity.

We had a wonderful experience at this hospital! My grandmother was transported here from another hospital and so glad she was! Everyone was wonderful! Every single doctor, nurse, tech, even chaplain we came in contact with was amazing! They sure made an awful accident a pleasant experience! Thank you for taking such good care of my grandma!

I had surgery today to have a toe removed. Everyone who helped me, including nurses Karen and Hailey, and I'm sorry I don't remember everyone's name, but they were all absolutely fabulous!! The whole team, from Dr. Barron my surgeon, to the anesthesiologist and everyone else were wonderful. Thank you all for treating me today!!! God bless you all!!!

Visited E.R 2-19-23 (over night 3rd floor) with various trama to my face & neck. Everyone from the (police), paramedics, to all medical staff were top tier. Their courtesy and professionalism is unmatched. Thanks again u guys are very much appreciated 😁

To be honest I believe that it completely depends on what your medical need is as to what kind of rating this hospital is going to get there are amazing doctors nurses departments labs in this hospital there are also very disappointing doctors nurses departments etc in this hospital I'm going with the three stars and writing this review because my husband was in this hospital for just over a week and the first three and a half days we were extremely satisfied extremely with the doctors the attention the nurses the just everything however as the stay progressed we did have to deal with some really really disappointing staff members some situations that were just not good at all very very angering so it's hard to review this hospital because our experience there was literally the entire spectrum it was a five star and beyond and it was below one star Just take caution do your research and always keep your eye on your loved one and the care they are receiving there it sucks but in today's world we have to pay attention to the service beginning no matter what that service is for because there is always going to be that person that doesn't want to be there doing their job or the facility that just isn't funded enough to have the high tech stuff You just never know

I’m giving 5 stars only for the staff. They were all so amazing. They took care of my pain immediately and had me in surgery within hours. They were very attentive. A little more attentive at night than I would’ve liked but, that’s their job. I must say that the food was absolutely disgusting. I didn’t eat a single thing from the delivered 3 meals a day. The room not having a shower is a huge inconvenience. The “shower room” on the 5th floor had one available shower with only half a curtain. They offered medical soap for washing and shampoo. There were no other bath products. Unfortunately, I wasn’t able to pack, as this was an emergency. So, the food and lack of shower or decent bath products definitely made the stay harder to deal with. But, the staff made it tolerable because they were amazing. Especially Nurses Sarah and Dave on the 5th floor ❤️

1. My 86 year old mother was brought here from BVH in Findlay, she waited 5 days before her gown was changed and she was given a bath. 2. On her first day, she asked for ice water 5 times before something got her a glass of water 3. She would wait 10, 15 sometimes 20 minutes after ringing for assistance to go to the bathroom 4. She would request meals based on her diabetes and she would receive her meals (sometimes) plus the regular meal, so food was wasted almost daily. Her sugar was very high and the meals they brought had extremely high sugar contact, no thought for her condition. 5. She was there over a week, and was only assisted once to get up and walk, no PT was ordered even after we requested that she get up and walk around so she could keep up her strength and not get bed sores. 6. She had a previous wound on her foot that she asked to be checked on over 3 times, it was never attended to, or looked at. 7. She developed a rash on her butt and stomach due to little movement from her bed. 8. Her sugar was very low and on 8/9 she wasn't brought her breakfast until after 9:15 am, don't you think someone would be monitoring that? Especially after the day before she was told she could go home, my brother drove over 2 hours to get her, and they decided because her sugar was so high, she had to stay another day, so my brother had to turn around and drive 2 hours back, and then back again the next day. 9. Staff was uncaring, except for one nurse that actually got my mom up and walked her around, 1 time 10. We were so very hopeful when told my mother was being taken to Ohio State, thinking she would receive top notch care, and additional tests to determine what was wrong, we received horrible care, and no additional tests, and no new diagnosis. 11. I was able to speak with her pulmonary doctor who was very nice and took time to explain everything, he stated the doctors at BVH were taking great care of her. 12. Person at the front desk was not helpful, saw me walk the complete wrong way to visit my mom, never said a word, never offered directions, acted as if I was bothering her (young lady). First day I was there, had to wait at the front desk as the attendant (elderly lady) was talking with a co- worker away from the desk, she to was not friendly. 13. If folks in this profession would only treat others as they would want to be treated when they are not well, or how you would want your child or parent treated, maybe things would change, so very, very disappointed in a facility with the name "OSU" on it. When you are sick, a little compassion goes a long way.

Keep your loved ones far away from this hospital. My mom had knee surgery and several incidents happened during her stay. A pca litterally SAT on the knee she had surgery on causing my mom excruciating pain, also while being transported to get testing done her that same leg was ran into a wall, and after getting a iv put in they forgot to lock her bed so when she went to get out the bed she slipped and almost fell which again caused more pain to the knee that she had surgery on. A complaint was made about all of these things and yet no one has called me to follow up. I would give zero stars if I could.

Terrible phone rep named Nikki. I called in early December looking to see if someone was a patient. I had gotten information that a loved one of mine (my partner) was severely injured but no one was able to find them. I called this location once, and the rep Nikki was very rude to me. Complaining that I wasn't the "first person to call about this person" and was very curt. I told her that it was inappropriate for her to complain and be rude about someone trying to ensure that some one they knew was not dead or dying and she simply did not care. she completely and utterly lacked any sense of apathy or empathy. Just mean for no reason. Probably should not be on the phones for a hospital because she is very unkind.

My mom has been here since Friday. I’ve sat in the room with her for 3hrs before the nurse even checked on her. She hits the call light and it takes 15min for them to respond. I had to crab someone in the hallway to help my mom get up to go to the bathroom. I had to speak to the charge nurse to get the nurse to come in the room. Very poor service. I left my number for Dr. and nurse to call me with info on my mom when I’m not there. I’ve gotten no calls. I’m taking my mother out of this hospital.

Room was not cleaned Bed had dirty sheets , blood on the floor trash and food crumbs on the floor Only that got wiped down was the sink My wife had to complain that it was not cleaned at ..the pca that lead us back didn't care to even check the room before taking us back like they are supposed too. This is OSU ..what is going on to where you have staff that doesn't up hold the sanitary policy..had mybwnot been there I would gotten sicker probly from some else.