They would not contact my emergency for me after I admitted myself into the hospital. GO TO RIVERSIDE!!! I would rather die than step foot back into this hospital. I admitted myself back in mid-February, before the covid, and if I could go back I would have risked n drove to Riverside which is where i was thankfully transferred to anyway. The ER staff treated me like garbage and a prisoner. I will never ever ever step foot in that hospital again..I will die on my couch before I call 911 and get taken to that dysfunctional place that's called a hospital. This place is unfit to take care of any living thing..my dog deserves better care than they give you here. Don't waste your time, money, or risk being mistreated here like I was, GO TO RIVERSIDE!!

I and my nephew had pulled into Doctor West parking lot to talk about medical choices. We were Only talking quietly in our cars. Hospital Security pulled up began interrgating us, then demanded our drivers licenses,took pictures of them and told us IF we came onto the property again we would be charged with "Criminal Trespassing". We were quietly talking. Not making any problems.What a welcome. Can anyone say Starbucks ? Since when is quietly talking about medical choices against the law ? I will NEVER go here for Anything ever again. The supervisor guard was hateful , spiteful, disrespectful from the start of his conservation.Whether it was needed to have medical treatment, their security decided for us. Never go here.

Terrible service 5 hours waiting 😒☹️😒

Horrible place to have your loved ones. Nationwide has NICU in every hospital in Columbus, that’s monopoly. I wish there were children’s hospitals in this city. We had babies here at the family birth center run buy the notorious Nationwide. No one Should go here to deliver their babies. They treated us so badly. Rude staff and bad services even the rooms are so small that they should Never be approved as a hospital bed.

Great friendly ER staff!

This is absolutely the most phenomenal Emergency Room!! Even when extremely beyond busy they take the time to talk to patients, to evaluate the situation and they are completely thorough in testing and treatment. They treat patients like fellow human beings instead of room numbers and are friendly, empathetic and they care. I think every hospital in this nation could learn from this place!! The medical staff at this hospital all deserve medals of excellence, each and every one of them.

I’ve been here for 3 going on 4 hours for some pretty harsh flu like symptoms that has gotten worse over the last week or so. The doctor said she was going to bring me some congestion meds but only brought Tylenol and that was after sitting here for 3 hours. I had a chest x ray done 2 hours ago. The waiting room was nearly empty but it still took an hour to even get into a triage. They haven’t tested me for flu or strep or any other illness. They haven’t even listened to me breathe through a stethoscope. Not sure if anyone will help me today or not

Imaging and radiology NAME. : ED What a amazing man who made my significant others experience less scary when you have never had certain medical test done it can be nerve wracking the man who helped really did a great job along with the other women who were in there too Thank you.

I first got here I heard the techs talking negatively about patients. The Dr that seen me was amazing. I have a serious inner ear infection. Was told my ear drum may pop after I'm released. However I've been waiting for an hour for them to get the medicine and release papers. While I've been listening to and watching the desk personal ignore my call light and talk about Netflix. This place should not be training anyone else on how to treat patients!

The staff does not communicate with patience and aren't very nice....when ask questions about care ...I was told that I could leave if he didn't like care this place is not treating my illness seriously

Very expensive hospital. 3600 for an EpiPen and prednisone.

Don’t go to the ER here. Went there with a torn ureathra/groin injury. Waited 5 hours and all they did was take my blood pressure and tell me to follow up with a primary care physician. They were more worried about my blood pressure being high but it was only high because I had ran out of patience just wanted to leave. But I thought to myself “no I better wait this could be serious” and then they wouldn’t even give me a chance to talk and speak my concerns. Screw this place. What really makes me mad is that I called from outside in the parking lot to ask if I would be able ask for a urologist and they said they always have one on call. But once I got back there I got told “we don’t have a urologist”. They offered me a topical numbing agent lidocaine and told me to follow up with a urologist.

Your in the waiting room for 4hours to be seen

I wouldn't take a child to children's. When I was a child, I was in a really bad car accident. The nurses were really rude and would throw things at me. Example, I got sick and asked for a bucket, the nurse rolled her eyes and grabbed a bucket and said here and threw it at me. It hit me in the face. I had my leg up in a pin so I would have to use a bar and pull myself up for them to change my bedding. One day the cleaning nurses or irritated and I got hit in the face with the bar. I sat up when she got it but she slammed it down and before I could catch it, it hit me in the head. My sister has astma.. she was turning blue and they gave her paper bag and told her to breath into it. They took her back when she passed out. I wouldn't take a child here. It's a bad hospital and they don't care about their patients.

My mom called me from the recovery room panicked because she said the staff was talking about a tornado that had touched down in Lilly Chapel. She is from Lilly Chapel! Tell your people that they should not discuss outside news while patients are still trying to wake up from heart surgery.

I have taken myself and family members here and I would always come here first. They are friendly, knowledgeable and less busy than other ER’s because they are not a trauma center. Perfect for a broken bone or illness. For emergencies they can’t handle transferring to a trauma centers are easy and you get care will you wait. I Highly recommend this ER.

They treated us very bad after I took my son to the emergency who had a bad wound on his forehead 2inches wide open wound..already lost a lot of blood .. they told me as long as he is not in coma he is like any body else waiting ...and his skin is split in half and and we are holding it together ... I would never visit this place and wouldn't suggest to any body I knew to do so.

I got excellent care here. Very friendly staff. Went in because we noticed that my leg was larger than average, and I am prone to getting clots. This was the only hospital that had a technician working for the doppler scan. Of course they found 1 and they put me on heparin IV for 2 days.

The staff at this hospital are the kindness I have ever seen. Hospital is vey clean.

Had the best medical experience with ENT, Dr Klapchar. Had surgery at Doctor's and had lovely, caring staff and multiple visits from managers checking to make sure I had everything I needed.

I always go to OhioHealth Doctors Hospital not only because it is nearest to my home but also has the kindest staff. I always come here whenever me or my family has a medical problem. People in the ER are the warmest ever, they always treat me like a priority no matter how minor my medical condition is.

The emergency facility is truly first rate and I appreciate the care from the staff and the nurses. Unfortunately had to visit when I was under the weather and it was a breeze getting in and being seen by the medical pros. A wonderful exerience, considering the alternative. Thank you again

The seating in here is disgusting. The chairs in the emergency waiting area are filthy. I literally want to gag. I rather stand or sit on the floor.

They have a bunch of student doctors running around. She was suppose to check my stomach, but didn't. And was suppose to refill all my medications. That never happened. She just filled 1

Horrible experience. Emergency Room is unorganized.

I just called only two people help and I appreciate there help now the 3rd lady who work at the East entrance was very rude and did not help and hung up on me it was around 1:19 so I know she is still there she sounds like she is from India

Put it this way! I wouldn’t take my dog here let alone another family member! This place is a joke and customer service and bed side manner is the worst!

I came to Doctors Hospital to have a procedure done and I noticed that the nurses don’t wear gloves when they are working on patients and that bothered me. Someone needs to review hospital policy on wearing gloves.

Poor bedside manner,not very personable and or empathic! I would never recommend nor go to this hospital myself! Especially the ICU dept,where they should be the most patient and understanding. But then there is Nurse Robin on the 2nd floor what a jewel! She has renewed my faith in this hospital and my trust in medical personnel. She actually took the time to listen and hear my concerns and spoke to me not at me regarding my husband's care. Gold star 🌟 to her, and God bless her for going above and beyond to explain EVERYTHING and give me the reassurance the everything will be all right!

The people in this ER were so kind to me in one of the hardest times of my life, and took great care of me.

I have recieved top notch care here from an extremely kind staff. Thank you.

The security guard is very rude. When People of color walks in the ER he speaks to them in a very harsh tone vs how he speaks to the whites that come in. I have been sitting in the lobby waiting to be seen for about an hour now and his interactions hasn't changed they're very consistent his or the other guards. I'm only giving a low rating because of the rent a cops. My care was top notch as always the Nursing Staff were great!

Where do I start? I was extremely nervous to deliver my baby boy at this hospital as I don’t know anyone who has. Let me just say, I am VERY pleased with everyone at this hospital from the doctors to the custodian/room service. I had a long stay at the hospital due to complications & each day EVERYONE had a smile on their faces and made you feel welcomed & comfortable. Each and every one of my nurses took WONDERFUL care of me and my baby. During Covid, I was only able to have one visitor at the hospital which my my child’s father so I didn’t really have the support from family and friends except from over the phone. But the entire staff made sure to make up for that. They were there to answer any questions, help me through my emotional breakdowns & as a first time mom, helped me with calming my baby & much more. I can’t express how wonderful of a place this is and I would give them 1000000 stars if I could. Thank you for making my first experience a great one!

The whole staff in labor and delivery is ABSOLUTELY amazing! From the anesthesiologist to the doctors and nurses. They are super welcoming and thorough. I had my beautiful baby boy 04/14/20 and had the most beautiful experience as Doctor’s hospital. I highly recommend!

Came with my child who was having seizures. Waited 5+ hours while teens with belly aches went ahead. No such thing as triage apparently.

You will be waiting, trust me

Sometimes they are more helpful than the primary care group!

This is a fantastic urgent care. Dr. and the entire staff are professional, courteous, and respectful. The facility is clean, and they are well organized.

This hospital saved my mother's life and I am extremely grateful for it. After a nightmare ordeal of a different ER refusing my mother care in London, Ohio , we came here. They immediately took care of her in the very serious condition she was in and got her back to being my chipper mom. They treat Covid patients like real people who just happen to be sick and not like people who have "the plague " or something. My mother was very satisfied with her care, and they treated her exceptionally well. As a matter of fact we are switching over to the doctor who treated her here because we were very impressed with the quality of care. From what my mother said they also have a mean strawberry shortcake....might want to look into that while you're there. Lol

Friendly safe and clean.

Very courteous staff. Very clean facility.

Friendly staff Clean building Helpful explaining processes Ran a little behind but it’s to be understood for colonoscopy

Truly a first class Urgent Care experience! Dr. , Dr. , Nurse , Radiology Tech , and the receptionist were on top of everything -- kind, attentive, expert, and professional.

I have been here twice recently. Everyone was incredibly kind. I want to highlight some nurses and Doctors in the Labor and Delivery ward. Jenilee and Brandy were so kind to me. They treated me with such respect even after we found out I was not in preterm labor. Dr. Sefton was also amazing. He made me feel comforted and not like a bother. I need to find a way for corporate to see this!! Thank you!!!

Quick and Easy and they have always helped me! Highly Recommend!

Went in on a Tuesday around noon, they were not busy, I didn't have to wait in a waiting area, they took me straight to a room. The nurse was caring, listened to my issues, and very informative about how to care for my injury. They were quick, they ran some tests, ruled out the more serious concerns, and I got my results back and it was nothing too serious and I was able to go on my way and I'm starting to feel better, the pain I've been enduring from the torn muscle in my side is almost gone, still hurts to sneeze. By the way I was on my way home within just a few hours, I normally don't like hospitals due to the fact it normally takes 3-4 hours just to be seen, if you see me in a hospital that means I'm in a lot of pain. Thank you to the staff for their care and services!

This is the same eatery for both  employees and patients and their families.

I was taken in almost immediately after arriving. The assistant prepped me and the room for everything that was needed.

Joe was definitely a deciding factor on my decision. The whole team here are kind and welcoming. Best decision I've ever made. 10/10 I would recommend.

From the moment that I found this practice I was looking forward to my consultation. They were willing work with my schedule and get me in for a consultation with short notice. The equipment was all state of the art.