I was brought here after going to OSU ER to get back on medication for my bipolar. Ended up getting pink slipped and sent there with no choice in the matter because OSU didn't have enough beds. Little did I know I was being taken to a prison. You get taken by ambulance, they pat you down take all your things. I had packed clothes because I was prepared to stay for a couple days at OSU to get used to meds and what not. They wouldn't allow me to wear any of my clothing. The only thing they allowed me to have was a stuffed animal I had brought for my own comfort. When I walked into the K6 unit, I thought I had walked into a prison. The floor was dirty, one of the chairs had period blood on it, who knows how long it was there before another patient said something to the staff. The only light in the darkness to this place is a morning staff nurse named Barb and the two art group ladies. The meals are small and bland, one night we had something I can only describe as mushy rice with something the consistency of cat food on top. I had a small panic attack the first night there because my roommate screamed as I was trying to sleep, the only reason I slept that night was because they gave me a knock out drug that lasted well into the next day. My fiance tried to visit me and they wouldn't allow her to because she didn't know my unit. So she left a note after crying perfusly with a woman officer at the front. I never received the note. The look on those female officers looks twisted an demented. I don't believe they work there to help people. I literally faked my way out of this place, if you can help it DONT GO HERE! It says Twin Valley behavioral Health police division, just a nice way of saying jail. Ill be reporting this to the news.

I wish I could rate it zero! -⭐ They treat you like a joke and mock you. Majority of staff are colored and racially biased also very disrespectful. They don't care about your well-being or what happens to you. They just watch while things happen: someone was punching other patients and they did nothing they just watched it all. They didn't even put them in isolation. They shouldn't mix the semi-normal people with the flipped out ones. Needs a lot of improvement, it's like a zoo!

Terrifying place to receive "help" for mental health issues. I was falsely labeled as suicidal & pink slipped by Netcare. Groups were scheduled & put on my record as "attended", but in reality NO groups were offered at all. Staff ignores patients who have legitimate concerns as much as they ignore those who irritate them. My discharge papers were so fake that I have submitted complaints to several governing agencies, including Medicare & Medicaid. I still have nightmares about that disgustingly filthy house of horrors! PITIFUL EXCUSE FOR A PSYCHIATRIC "HOSPITAL"!!

If you work in mental health care, don't expect any success in helping others if you hold resentment toward any type of person. Everyone has a different levels of mental health issues. You just can't stick a bunch of people with completely different mental illnesses together and expect to really reach a person in distress. Imagine going through a time that is too difficult mentally to go through. So you seek help. That help ends up being a worse experience than a person would have in jail. Living on the streets. Or close to death with illness. I ended up getting MRSA my time in Twin valley. I let the doctors know and they didn't care. Once I finally got out of that facade of a health facility. I had to have emergency surgery for MRSA. Had to use a picc line for 3 months. Almost died. All the elements of this situation was more than apparent while I was held at this place. A person younger than me passed away from MRSA after my time and my issue also with the deal. So at that time I realized how serious my situation was and now forever will be. I will NEVER forget the time I told the nurses of my issues. And the cold blooded ways it was received as if I weren't even a human. It makes me sick. I will never EVER recommend this place for any type of illness help. It is primarily a holding place with a good number of people too mentally disabled for prison. During my time there I witnessed many horrible things. It was the longest 3 weeks of my life. No matter how bad you may feel in life. There are other places and methods to get healthy. I would only recommend this place to people that are too unruffled by life in prison. I could write a few books of my few weeks stay in that hell..... But this place needs shut down. They don't help anyone. They only make things worse than prior.

I can't believe I let people put me here this was the worst experience of my life they nearly let me choke on my own vomit and they do nothing to make you comfortable just stuff pills down your throat. I should've sued when I had the chance. That's my review.

My loved one never should have been sent here. They were of SOUND MIND when they committed themselves for observation for alcohol rehabilitation. They were told they'd be sent to Harding. They were woken up, strapped to a board, and driven to this facility, and treated like a prisoner. I had no idea where they were. Nobody bothered to call me. They were supposed to update me on EVERYTHING. I was transferred from phone call to phone call from OSU to finally an operator at Twin Valley. I was given FULL clearance to speak with their doctors regarding their care. I had FULL clearance to visit. This facility was consistently difficult and made it VERY hard to see them or reach them. The person I spoke to refused to answer any questions, including WHAT KIND OF FACILITY THEY ARE, WHERE THEY ARE LOCATED, AND WHETHER THEY WERE THERE OR STILL IN TRANSIT. She blamed HIPAA, told me to GOOGLE it, and hung up. I am familiar with HIPAA. Answering these questions for me did not violate patient confidentiality as AGAIN I was cleared on all paperwork to speak with them. I spent an entire day trying to find my loved one. Frantic. You have to FIGHT to contact your loved ones in this facility. They are given TWO PHONE CALLS. Not enough to handle their affairs outside the program. They took my loved one's blood and refused to feed them when they became ill. They were told "well breakfast is in two hours". I asked to bring my loved one a meal. Real food. I was assured they were given as many snacks etc as they wanted and were not neglected. My loved one said that was UNTRUE. They were given slop, and had to "earn" snacks. They were treated like a prisoner from the moment they entered the program until they were released. The first words they said to me when they finally called me were "I am terrified. Get me out of here...." They were of SOUND MIND and had to endure a room mate on suicide watch, with someone knocking on the door every 15 minutes. Prison showers. People screaming all night. Feces and body fluids on chairs. This wasn't the program or treatment we thought they'd be sent to and HAD we known, we would have sought alternative care. This is how the mentally ill and chemically dependant people of our society are treated. Like prisoners. Like trash. I cried every time I went there. I cried in that visitor room. It was awful to watch. I have no doubt the staff genuinely cares. But they are stretched far beyond their capabilities there. Hospitals just dump people there who SHOULD NOT BE THERE. Shame on OSU. I hope Twin Valley gets the attention and funding it needs. It could be a godsend for SOME, who truly need it.

I hate this place, terrible facility. Went there from riverside hospital for suicidial thoughts. Was in Riverside for about 24 hours. Then took me it was living hell. Took me didn’t have any clothes. Had lock up my money. The room they took me into gave me nightmares. Hearing screaming at night. Terrible food. Couldn’t do anything unless you have different colored band. Just sat in my room and cried cause I was so scared of the place. A lot violence. Met a girl who want snuck out of the place. Had to give her shot in front me. When my parents cane to visit. The police threw my dad out of the place. Force me to take medication I didn’t want to take. Barley even talked to any of the nurses. Force to to make stay for a month. The showers are nasty. Terrible place don’t recommend to anyone. Actually runied my life. Made me scared to sleep at night. Anxious to go certain place. I hate it. So yeah not the place to be for treatment. Felt like a prisoner.

Got MRSA here and wasn’t able to get it treated until released. Still have nightmares about this place. Went in for depression, left with PTSD and a reminder to never ask for mental medical help again. Once I got out had to have emergency surgery to remove MRSA the best they could and picc line for months. At a hospital almost as bad as this behavioral health hospital. Mount Carmel West. Yet nothing compares being thrown into a room with 20-30 people having far different crisis in life. I had to share my room with a man who was very sick and had a lust for children. (Eats out of neighborhood papa johns trashcan)Then after he was discharged, I was roomed with someone involved in the Aryan Brotherhood. Not my idea of getting help from being depressed and at the time from having suicidal ideation. Nothing about this experience helped me at the time. It’s now been 10 years past. I still think about how horrible those weeks were in there.

Worst psych place I have ever been to. 1st shift staff is good, but after that... second and third shift are lazy. There was a patient who tried escaping over the counter, but could never escape from the doors being locked. Whoever you have cooking there needs to be fired. Activities are good, but some of those staff members are VERY disrespectful. Another good thing is they provide you with a couple pair of clothes. If you want to go somewhere in Columbus, try OHP, at least.

They hardly give you enough too eat, your constantly hungry. The staff is mean, except for a few of the nurses on 1st shift. The rooms are dirty so are the units. And the social workers suck too.

Some of the staff were nice. I was placed there while being pregnant. I was there most of my pregnancy. They shackled me and put cuff like things on my hands when I was transported to and from my baby doctors. I WAS ALWAYS HUNGRY. THEY GAVE BARE MINIMUM OF FOOD. THEY CONSIDERED A SNACK FOR 8 MONTH PREGNANT LADY WAS A CHEESE STICK , SALTEN CRACKERS AND A MILK. I ALWAYS FELT VERY UNSAFE DUE TO STAFF ALLOWING OTHER PATIENTS TO FIGHT. I went into labor while being here. When I was in labor at hospital. I ended up having an emergency C-section. The staff lady from here told my mom she couldn't go into the room to support me during my C-section bc I apparently would run away. How can I go anywhere when I'm numb all over. I will say there was a guy worker who sat with me to watch me while being at hospital with baby and I absolutely appreciated him. It was amazing to see him hold my son. Bc my whole time here he always supportive and encouraged me to best me I can always be. The only way I was able to keep faith was bc of this one staff member.

This place was more like jail, terrible treatment facility.

Everything that these people are saying is true and I was not a patient there. Staff literally told me I should "come get some of this easy money" and work there. I wish I could do more, but they really need a complete overall and constant monitoring. Patients were only treated well when Joint Commission was there.

This hospital - a STATE hospital gave me an injection of INVEGA which is NOT FDA approved for bipolar disorder...with psychotic features... which was the diagnosis they gave me AND the one consistent diagnosis I have had since my 20's.... the drug took 6 months to leave my system. I was a registered nurse for 10 years... my nursing license is on file with the state board of nursing in OHIO. It is simply inactive. I know with 100% certainty that the use of that drug for my condition is what the FDA would consider an "off label" use and is most DEFINITELY not approved for my condition.... There are NO words for what was done to me. I was USED as an experiment....in essence. I was signed up for medicare and never received a card. I signed myself in because I was not told where I was at or what kind of hospital it actually was. Truth be told, I am on no medication now and have not taken any other than Lithium for a month after leaving.... my discharge date was 7/11/17 and yesterday was the first day since my incarceration at a state hospital....that i actually felt human. I still have the prescription in my possession that I was supposed to take at my follow up in Marion, OH. I went to my follow up-never took another shot and it took almost 6 months to metabolize in my body. I have no idea what is in that drug, but I took it voluntarily because I had NO idea where I was actually at. In my opinion....that is criminal AND inhumane.

Catch and release facility. They don't listen and refuse requests for psychologist. Slapped some labels they learned from school which has nothing to do with the issue. If they had taken ten minutes to actually listen they would have found it was bipolar with severe clinical anxiety, depression and suicidal. Instead they released to zero care stating patient was well and a liar.

prison's a prison.

Staff is rude. Don't let u talk for very long. Clients r rude. Get in people's faces. Etc... Would NOT recommend it to ANY living human being.

The staff are more or less decent. Most of them will do their best to help you, however, they are hamstrung by understaffing, laws, regulations, and backwards rules running the place. You are given three meals and two snacks a day and that's it, if you miss one you are out of luck. The meals are small(think a regular brown bag lunch three times a day) and the snacks are usually a granola bar and some milk or juice. Even the smallest person in their complained about going hungry pretty consistantly. The place is dirty and understaffed. Groups are scheduled and mandated but rarely do anything other than make you interact with others. If you choose to stay in your room and read rather than sit and watch TV like a vegetable you are told that is "antisocial". In what world is being introverted and liking to read antisocial? The place is literally an extention of a jail as someone who has been to jail you are treated much worse here than you are in jail. Again, it's really not the fault of the staff. Most of the staff are lovely but they are so tied by various rules and regulations that they can't even hope to offer real help to people

Everyone is rude. Operator is very short and just snotty when you ask her a question. Im not sure what she expects when its literally her job. People with those kinds of personalities should not be working with people with mental problems. People that work there are the reason why so many mentally unstable people are affraid of getting help. I know people don't want to work but they need to work on getting a staff that actually care to make a difference and won't catch an attitude for being asked to do the job they get paid to do.

I just want to say I was extremely weary of being taken to this facility because of the reputation of most state facilities. However I was treated with respect the entire time I was staying. The doctors, nurses and staff there were amazing and they truly helped me save my life. I will never forget them. The food is pretty bad but other than that, the staff was in tune with the needs of the patients and everyone was very welcoming.

This evening, I went to visit a family member and I was told no children are allowed to visit. "No children are allowed back there", were the exact words from the female security guard. You have to get a "special visitation". They cannot sit in the lobby either. The kids were the patient's children age 11 and 12. Twin Valley, please put "no children allowed, unless it's a special invite" underneath Family and Visitors on your website so family members do not waste a trip!! Also, I called before I left the house because the website states " Please contact the assigned social worker to be placed on the approved visitation list prior to your first visit to Kosar." The person who answered the phone checked with another associate and came back on the phone and told me that has not happened yet; meaning it is not implemented yet.

It sucked ass, and I hated some of the staff and docters

Staff don't help with situations. One girl reacted to meds and fell n cracked her skull , as hear and reported, and took like an hr to get her transported. Bed/cott is like wood. Pillows like cardboard.

Was given rancid coleslaw doctor didn't want to help neither did caseworkers mice and bugs in cafeteria and rooms staff played on facebook all day everyday would physical attack patience leave bruises and welts on them would give excessive amount of meds just to not deal with the patient has black mold in rooms people are there against their will when you get out your screwed as far as jobs and housing go would recommend it gets shut down permenatly

My experience of TVBH was absolutely amazing I was so scared when I first got there that I started to panic which caused my bp to go up so high but the support I received from the staff and workers made me feel comfortable that I was able to relaxed. I am so graceful for the helped I received there even being in a new different environment that I wasn't use to being at. I had to admit that I needed help even when you I wasn't sure about the process that was happening. But thanks be to God for allow me to be able to go to this place. The staff and workers where awesome friendly and very nice to me. I went there for help and I got the tools and the support I needed for my journey for dealing with depression. Thank you TVBH

Staff is rude over the phone

Everyone that takes part in this are wastes of life

Really bad place specially the social workerwho wear a glasses she's from Portugal. But some other staff are very nice

The experience is regarding a family member there. Sometimes the best medicine is being treated like a human being being listened to and having the rhetoric Outside put aside. Everyone should be aware of the fact that mental health is the key to every problem on Earth. Please be proactive as much as possible because these people need all the help they can get and we need them right in this world.

I would like to thank David (Admission), Beverly (Social Work K9), and the staff for helping our son. It has been a journey over the years, but through the help of TW, I feel we have our son back. It is such a joy to sit at the breakfast table and have a conversation with him. No longer are we walking on egg shells. Watching him grow into the man we know he is, is truly a blessing. Additionally, the availability of the staff to answer our questions was always timely and honest. We are taking one day at a time, but 2023 is going to be a good year. From the bottom of our hearts, Thank You. This opportunity has been a positive one.

The nurses do very little but mess with the patients to get them going then call a code so every nurse on other units come running, a lot of jail inmates come and go. Patients in there told me that Jackson Pike is better. (Jackson Pike was listed as one of the worse jails in America) if you love your family member, do not send them here under any circumstances.

Part of the problem with state hospitals is All the patients are pink slipped and the state does not properly train the staff how to deal with the mentality il

I called to contact a patient & a very rude black lady hung up on me! Smh

They all bad....

Big thanks to Lachelle (The first shift operator) for the help today. She explained everything calmly and her kind spirit lifted me up and put me at ease about what’s going on. Thanks again!❤️

Very kind and caring people at Twin Valley

I wish they had put me in an area where I wasn’t hearing people scream every night (due to mental illnesses)and just had depression and anxiety a wee bit traumatized after that.. but honestly the TPW were all amazing even though they’re over worked.. honestly every staff in there is over worked but really empathetic and understanding of their job and the people they’re dealing with. Even tho I wanted to go home the ENTIRE time they made sure I went home with coping skills, a therapist, and medication for two weeks. Thanks guys

Horrible service operator would not even take my call and hung up on me twice.

These reviews blow my mind... You aren't brought to a psychiatric hospital for fun? Most of the time against your will.. Check yourself before you complain about how much this or that place was.. Why were you brought there in the first place?

Staff is awesome helped me recover and helped me through tough times may jehovah bless the staff for there help ps k6 -k7 is awesome

Ive never been locked up here, but I'm giving this place 5 stars just for being nightmare fuel. If you enjoy the horror genre, then this place is certainly an inspiration! You have stories about murderous madmen escaping from here and wandering the Hilltop and Franklinton and anyone unlucky enough to run into one of these guys will most likely suffer a gruesome fate.

The worker in k-7 are very rude. I tried to speak to a patient there . She went to get him and came back to the phone and said he was sleep. I told her that he wanted me to call him at 7:30 and she hung up on me. What if it had been an emergency and needed to speak to him. I truly think they need evaluate the workers there cause I've heard a lot about them. I'm starting to see that what has been said about this place is true. Just saying

Twin valley was amazing with our son and helped save his life we really appreciate the staff and how they were great with communicating and keeping me updated we are so grateful thank you so much !

The telephone operator lady who worked on the 23rd of December at 1:30 pm is very rude. Twin valley does not accept staff to use phones while on the unit, and my mom tried to call my dad via telephone operator and the lady was very rude to her , she really hurt her feelings and that is not okay at all. Now I can’t even call my Dad at work even if there is an Emergency. The authority needs to do something about it urgently!!

My daughter stayed here for a week and though not ideal I feel they tried to help her.

Great staff

I had a good experience

I went in thinking it was kinda Horror Hotel Experience, after leaving this place i see phantoms and Demons everywhere not Recommended for Tourists.

Good staff. Inside is kind of outdated

Twin Valley Behavior Health continuously strives to provide the best patient care. It’s a great place work , if you’re doing what you love ..patient care.