The absolute worst experience in any sort of mental health facility I’ve ever had. Save yourself your time and sanity by never making an appointment here. My personal experience consisted of calling 15 times at a time just to get a hold of someone, doctors that don’t listen to anything you tell them and prescribe you a medication that they might as well of pulled out of a hat, and many days and nights of crying in frustration. You’re better off getting mental health advice from a worm. Hope this saves someone from ever coming here.

Why is no one answering the phone anymore??? I’ve been with them since 2014 and NEVER seen it like this. It goes straight to a voicemail and sometimes the voicemail is FULL and you cannot even leave a message. I’ve tried multiple lines that they’ve called from. And now that the best psyche is gone, they hired more. All the new ones seem to just call you whenever they want now, either 40 minutes before your scheduled appointment or they are super late, anywhere from 15 minutes 2 hours late!! A lot of us need stability and consistency when it comes to mental health! I like the providers that are willing to take time to schedule your next appointment rather than dump you back into the phone line of the scheduling office who never answers. Not everyone is willing to do that though, mainly the psyches. Hopefully something changes…. I think having the phones answered in a place crucial to helping in the mental health needs of others is important. Or at least clear the voicemails and call back!!!

I am someone who intentionally tries their best to treat others the way they would like to be treated; of course I would hope for the same courtesy in return. Not at North Central Mental health. The KEY word here is MENTAL HEALTH, if you work here you should be treating everyone with respect especially your clients/patients. If you don’t like your job, please find another profession that’s not in the business of helping people - clearly a LARGE number of your staff act as if they only come to work for their paycheck, if that’s the case go clean toilets for a living. ENOUGH IS ENOUGH! We need the RIGHT kind of people in health care. My NP voicemail makes me sad she sounds like she doesn’t want to be a nurse practitioner, maybe she’s over worked, maybe she’s ready to retire, I’m not sure, but a change needs to be made. I’ve gone through multiple withdrawals from my antidepressants just for simple not being able to get in touch with someone at the office, no one answers the phone, no one REALLY wants to do their job and help you, they send you to a voicemail box that apparently never gets checked. My pharmacy faxed over 2 request on two different days for a refill of my meds and when I called to see if they received it the first thing they told me was they didn’t receive the fax and tried to send me to the nurses voicemail box- I interrupted her politely and told her not to send me to the nurses voicemail box and to kindly check again- once she checked again she found the two faxes from the pharmacy! This is not okay!

My son was seen here & has been trying to get a paper completed by Dr. Pataraju for more than a month so that he can return to college. Not only has the school called numerous times, I've gone there personally and my son continues to call several times a day. It's just a piece of paper, yet no one here is willing to do the bare minimum. I've never dealt with such an inept Doctor's office in my life! If they're here to help people you would think that they would be more willing to assist in getting their patients back to their lives. They only give you the run around here or just all in all ignore you. How can they treat a patient & prescribe them medication only to disregard them. This office is here for the medicaid pay out and that's it!

I would avoid this place at all cost and if you go there now let this be the sign to leave. I regret not leaving sooner when I saw the signs that the organization is completely nonfunctional. The biggest issue is that no one answers the phone. Many of the phone lines hang up after no one answers because their voicemail box is full. It's nearly impossible to schedule an appointment and if you do your doctor will likely call you at a random time. If you miss their call you will not be able to get ahold of them. The second biggest issue is when you tell them about the phones they'll gaslight you about it. They'll tell you it's strange their front desk person isn't answering the phones because they're so great. Or worse ignore you and blame you for being non-compliant with appointments making it harder for anyone else to take you seriously in the future. Considering how many people on Google maps alone have reported that no one answers their phones someone there has to know, but weare, after all, there for psychiatric care, so we are easy to toss aside like garbage. This issue culminates when you're unable to get your medication. As everyone knows, it is incredibly dangerous to go cold turkey off of psychiatric medication. I don't know whether to insult their intelegence by believing people who work here don't know this or to assume the people who work here are cruel and heartless. It is likely a third option. They're removed from the situation and therefor able to avoid feeling any sort of responsibility for the suffering they cause their patients, and likely can't do anything about it anyway. Thank you for coming to my Ted talk "Power Imbalance in Mental Healthcare: for the love of God answer your phones" if you'd like to stick around for the second session my next talk is called "Wait Times in Dermatology: Whew buddy I hope this mole isn't melanoma because I'm going to be dead before my appointment".

Impossible to get ahold of. And there’s been several times when my doctor straight didn’t call for telephone appointments and randomly changed my meds without my consent. You can only get prescription refills from your doctor so if you’re out before your next appointment you have to speak to the nurse of the day, which like everyone else is impossible to get ahold of meaning you have to leave a voicemail and usually the meds never get refilled, there’s been several times where I went over a week without them and had to go to the ER because I was suffering from withdrawal symptoms.

I want to thank North central for caring for my son Jason Bush who passed away May 28th. His social worker Elizebeth was so attentive and understanding of his mental health issues and his sickness. You were wonderful with Jason and really cared about him. Thank you for all of your care. Sincerely grateful Becky Boyer Jason's mother

I was a patient of Joe Rogers for 9 years and he helped a lot. When my life changed, all I did was call and ask to be his patient and he returned my call promptly and I started therapy the next week. He remembered my story, so we didn't have to waste any time on the past but could directly deal with my situation. Excellent service

If I could rate it zero stars I would. Staff is condescending, rude and very short. They don't try to help they just say no and direct you to another person. No one there seems to know anything that happens, as if zero communication between staff occurs. The doctors couldn't care less and try their best to get you out of their office as soon as you sit down. I've attempted to get several different doctors here and have had nothing but issues with all of them. Wouldn't even recommend as a last resort.

I've been trying to get connected to somebody to talk to over a year now. My case manager never answers the phone and never reaches out to me it's been over 2 months since I've heard from her. Beauty my nurse practioner is not caring or attentive to my needs and should not be working at prescribing meds when she can barely understand the information being told to her. Sad excuse for a mental health facility find somewhere else

The building smelled like cat urine mixed with bleach. Including the restroom. I tried to tough it out and took a seat, but then a couple flies started flying around me when it’s almost December. I unfortunately had to turn around and walk out.

Completely unprofessional organization. -My first appointment was scheduled on a day that my doctor didnt work. -My second appoinment I met with my doctor and the only thing SHE asked ME was if I wanted increase my dosage. Like im the doctor. -The secratary also failed to schedule the followup visit while i was face to face with her. -My 3rd appointment was with my case manager, and she never showed up at the time and place she chose. -My 4th appointment was with my case manager, and she never showed up at the place and time she showed. This place needs demolished and its employees extradited. You dont get to be unprofessional with peoples mental health.

I've been going here for years and they really do help alot they will pick u up and drop you back off at home if needed. The doctors and the nursing staff are all very friendly they try to help you to the best of the ability. The can help help manage your money. Take you grocery shopping and to and from the doctors appointments..

Case managers are only case managers when they feel like it if a patient is hard to work with they avoid them an who ever is reaching out for help with them

One of the counselors there is totally delusional. Very judgemental... More concerned about his fashion and glasses than the patient. If you disagree with a statement of his brainwashing techniques the world may end!!! Last resort option... hell you may be better off talking to a brick wall. Just going to the appointments with my boyfriend for moral support made me feel judged.

Would you eat at a restaurant that gets 2.2 stars? I know these folks wouldn’t. Yet they ignore their own reviews, and it’s because they think you’re all crazy. Isn’t that crazy? It’s time for change. You are not sick. You do not need their medicine. You need love and balance. You are simply out of alignment. Best of luck in your souls journey! One Love ❤️

Staff r rude sometimes and it takes a while even if you have an appointment

They really care and has always given me respect and always cared about my health ..Also they made sure they done everything in there power to help with any situation I had ...Very respectful class of workers and they have a sence of humor to make me laugh!!

After not finding timely care at Netcare, North Comnumity couseling, and Southeast Incorporated. North Central Mental Health services saved my bacon. The people there were much nicer and more caring than another place I'd been. Much better! They got me through the system just in time to head off a crisis. I'm a very critical person so I feel like it's a duty to speak up when someone or some group of people not only do their job, but do more than their job.

Absolute garbage. They make it so difficult to get the help I need, its almost not worth it. They dont schedule appoinments correctly, if at all. And caseworkers dont hold their appointments. Absolutely DISGUSTING service. Id be better off begging a tree for mental health advice.

I wouldn’t even give a star. Impossible to get a hold of them. Whether you call in the first hour of the morning or the last of the day. No one answers. Even when stating that my situation is urgent. Straight to voicemail. Two days in a row. SHAME!

So far I have been given excellent treatment from the staff who are very courteous.

They don’t answer the phone, send everything to voicemail, never call back. They forget to send lab orders and script refills so you go without medicine. Horrible care.

I like so far but some staff their don't speak English and i be so confused what they are trying to say to me just a blank look on my face 🤔😆😟😱🙈🙉🙊

Awful staff, can't even do their jobs let alone listen.

The staff have no manners, the case managers suck and promise nothing to their clients!!!! Only my doctor is polite!

Made me wait over 30 minutes for a scheduled appointment.

You will call back to back and nobody will pick up

If you thought they changed...nope! I had 5 phone appointments before being assigned to a counselor. One of the appts was to discuss medicine and the lady literally called and asked me why she needed to call me that day. well hell I don't know I'm trying to get through the process to get to a counselor! Then when I finally do get a counselor she suggests that we do marital counseling, I set the appointment up, wait two weeks, and the dude no call no shows! I'm on day 4 trying to reach the office to reschedule with someone else but the staff is not answering the phones. For this place to be in business dealing with people's mental Health they sure don't take it seriously.

I've been calling for the passed two days seeking help and guidance. I got through to an operator once and she hung up on me and thevphone hasn't been answered since. Not sure what this places deal is but they don't seem interested in helping distressed people.

If you value your mental health, stay the hell away from NCMH! I've been going there 6 yrs and have have had 5 counselors, they don't answer the phones, and when they do, don't take messages correctly. The past week has been a nightmare with issues concerning a change in meds. I ended up having to adjust the meds myself because they would not call me back. Just stay away!!!

I've been with North Central since 2017. I have had 5 Nurse Practitioners/Prescribers in that time (high turnover) but just one courselor/therapist all 6 years. Her name is Jenny Zuber and she's beyond good at her job. This woman is extremely compassionate, ALWAYS positive and encouraging and she is super smart as well as resourceful. She knows how the system works and she knows how to help people who are struggling with their mental health. Honestly, she's worth 10× whatever salary she's being paid because she goes beyond what any social worker I have ever encountered has ever done for me. Jenny's been with me through a suicide attempt, the shocking unexpected sudden death of my brother, problems with my Nurse Practitioners Danielle and Amanda (Both are no longer at NC) and she no joke literally remembers all 3 of my cats' names! She's so great to talk to. One time she called for our appt and I was in the middle of a total meltdown. A bad one. By the end of that call I was calmed down and ok. She deserved like 5× pay for that call, I told her. Lol. I mean, I was a MESSSSSSSS. I really needed super high caliber type / level of professional guidance that day, and Jenny was equipped with it and ready on a dime to jump right into my breakdown with me... and she had all the tools necessary to talk me out of the trenches. I am so grateful to Jenny. I have been in mental health care of one kind or another consistently since 2009. I have seen private psychiatrists, Ohio State psychiatrists, medicaid psychiatrists, inpatient psych, over a dozen social workers and around 9-10 psych nurse practitioners. I say that so you see I know what I'm talking about here: Jenny Zuber is the hands down best mental health professional I have ever worked with. No question. My current nurse practitioner, Qiana Webb (with her 7 months) and my first NP at NC (2017-19) Lacey Kolb, are in a tie for second place. Lacey's moved on to private practice but I had to mention her because she was so smart and so good at her job. Qiana has been WONDERFUL! There have been several instances where there's been a pharmacy / insurance issue where I've had to contact her about it between appointments (ZERO of the problems were her fault, btw) and she's always responded to me quickly and has never made me feel bad for bugging her between scheduled calls. (I always apologize though!) She went above and beyond just recently when there was a prior authorization issue with a new medication. Qiana took it upon herself to arrange for me to pick up samples of the medication while the paperwork went through, so I wouldn't have to go a even one day without my anti-depression meds. I couldn't believe it! She didn't have to go out of her way like that, as nothing that went down was her fault. But she did! Qiana Webb and Jenny Zuber are fabulous, smart, caring women and I am thankful to have them on my team helping me to manage my mental health treatment. The medical part AND the therapy part. (Both are critical!) *I can attest that it's hard gettting started here. Lots of voice-mail, no call backs, etc. But my experience has been mostly great. The problems I had with the medical director and 2 NPs were tough but all 3 are no longer at NC.

A rating of 1 is too high. This place is the worst ever for providing resources for those in need. Funding should be cut completely and this organization demolished. If this is state funded there must be some form of oversight to see that this is a complete and total waste of taxpayer money. My brother has been allegedly receiving services from here. But that is a joke. There's not enough time nor space to recount how bad they are.