- Staff member did not provided the correct information. Before the renewal, I asked about the process when you have a lease but you buy a house. They told me that the administration and the manager go case by case. I just went to the office to ask about the notice because we are buying a house and without any case by case discussion she just told me that there is a $2,500 fee. Per the Assistant Property Manager, the lady that gave me the information may be “afraid” to tell me that there was a fee. - We have been living here for more than a year, it was a good neighborhood at the beginning. Now, cars are being opened during the night. It not only happened to me, it also happened to two of my neighbors. I reported it to the administration and never got an answer. - AC stop working on a Friday night and we got the maintenance in 30 minutes. Few weeks later, it happened again. It was a long weekend (Sept.7,2020) what a nightmare! I reported it on Saturday morning, I had to wait until the weather reached 70. When it was 70 the maintenance did not want to come because it was less on his cellphone. I had to proof that it was over 70 on our zip code, so they send me a portable AC (only for one room). They did not came until Tuesday to fix it. They “fixed “ it and it stopped working. I had 3 maintenance at the apartment trying to fix the AC. It was fixed Tuesday PM, so almost 4 days without AC. - My new neighbor do not tolerate my son’s behavior. He’s a normal toddler. Because of it, she was nocking my door and leaving a note. It was reported to the administration and no answer. - Update: I called to the Regional Manager, Amy, more than once and she is not available. If she wants to discuss it, she can call or email me.

I have lived here for about a year and will be renewing when the time comes. The neighborhood is very peaceful, almost all noise is attributed to the nearby highway which is more like white noise any more. The area is great for the price, though the apartments themselves are a little dated. They have a lot of space inside, and the balcony/patio is a nice feature. I don't often have any maintenance issues, but when I did, they would come within 24hrs of putting in the request. Again, the area is great for access to both Hilliard-Rome Rd and broad St. I have had no issues with bugs in my apartment, and I find the duck population to be endearing, though the geese are terrorists.

Very safe feeling community. Not much communication with neighbors (not a downside for me). I have never had a maintenance request take more that 24 hours to fix and sometimes they come within an hour! The price seems good for the area and what you are getting. The office staff is nice (enough). The pool is nice in the summer and the Gym while small is conveniently opened 24 hours.

Been living here since August and I absolutely adore it here. It's quiet, I feel safe here, the grounds are nice and clean. The ladies that work the office are saints and just the nicest people. There's a peacock that hangs out on the grounds - I think his name is Pete. I've been calling him that, anyway, so I hope that's his name LOL - and it's always a joy to see him when I'm out walking the dog. I definitely always say hi when I see him, don't judge me lmao. Honestly I plan on staying here for the foreseeable future. I really love it here. The geese are the devil though. They need to go back to Canada where they belong, the freeloaders.

I lived at Wexford Lakes for close to 10 years and overall it was a good experience, especially for the price. Overall the neighborhood is quiet. I loved the location and the layout. I always felt very safe, I was never afraid to walk my dog alone, even late at night. Yes, you will have cars broken into from time to time but they do pay police to patrol the property and those issues are quickly resolved. The apartments and fixtures do need updated. Especially the windows and sliding glass doors. Be prepared for your electric bill. I agree when you wash the walls the paint comes off. I personally loved the peacock and the tuxedo ducks, my kids loved feeding them. It's also a good place for kids to ride bikes or roller skate. Very family friendly. The office staff will work with you. Trust me on this one. Talk to Kristin, talk to Cassie. They really do try their best for the residents.

I have lived here for over a year. The following is specific info (good and bad) that I feel you should know/would want to know about Wexford Lakes. CONS: * Very inefficient heating (electric, not gas). Maybe it’s because I have an end unit, but when it’s really cold outside, my heat will be on for 12 hours and will still only get to 63 or 65 instead of the programmed 69. I had to go on the AEP budget plan because my bill got so expensive. On the upside, I barely had to turn on my AC in the summer if I kept the blinds closed. * Geese poop and dog poop is everywhere. People are pretty inconsiderate about cleaning up after their pets. * Old appliances - mediocre dishwasher, old stove. Just kind of old in general - floorboards coming away from walls, etc. but not run-down. Glass doors and windows desperately need replaced or resealed. * Bugs (not bedbugs) - I want to first say that to their credit, Wexford Lakes has addressed these concerns willingly each time I’ve brought them up. However, I think because this is an aging, first floor unit that is ten feet from a pond and not very well constructed, there has been a truly abnormal amount of bugs and spiders in my apartment. I actually purchased my own spray in addition to the sprays Wexford Lakes came out to use, and thankfully, about six-seven months into living here, the (live) bugs finally died down and pretty much everything I see now seems to be dead. The most recent exception is that I did find a live cricket just a week ago in my living room. ***My issue is that it shouldn’t be so easy for them to get in in the first place.*** * They’re not great about plowing and salting the neighborhood roads, probably due to whatever contractor they use. Sometimes it’s hard to even pull out onto the main road because the entrance/exit is completely icy. * Random, but the bathroom fan vent doesn’t seem to work, and because the fire alarm is literally right outside my bathroom, I can’t completely open the bathroom door after taking a shower because the fire alarm will go off (and has). Just an inconvenience. * Truck highway noise can be pretty loud. * I saw a mouse on my kitchen counter a few weeks ago, which was horrifying. When I called maintenance about it, all they did was drop off a pack of mouse traps, EVEN THOUGH the office worker I talked to said they would come in and set the traps. If I'm paying for maintenance, you better come in and look around/set those traps yourself. PROS: * Parking - parking here is stress-free. The only time I’ve had issues finding a spot right in front of my building is in the week between Christmas and New Year’s. * Quiet neighborhood, at least the part I live in. Lots of families as well as older folks who have lived here for years. Very pretty views if you face a pond. * Nice location. If you live in one of the apartment complexes that are even a few feet closer to the Hilliard Rome intersection, it would be impossible to turn left out of your neighborhood. Thankfully, Wexford Lakes is positioned at the perfect spot to still get in and out fairly easily, and you can make it to the store and back in 15 minutes. * Doesn’t seem to be a lot of crime compared to other areas (you can check the Columbus police crime maps to prove it) * Pretty big floor plan. * Great that you only have to separately pay for electric and not water or sewage, etc. However, as mentioned above, the electric does tend to get pretty expensive if you don’t go on the budget plan. * Maintenance is extremely prompt, often addressing your work order the same or next day. * Decent pool with lots of deck chairs. Overall, this is an average place to live, and it’s good for the price and location if you are looking for something that isn’t “luxury” but is still decent. My rent was under 800 the entire first year I lived here. I worked downtown, and this location allowed me to get there pretty quickly by a variety of routes.

We rented here for 2 years and never had any issues. The leasing staff are very friendly and always helpful. The grounds of the apartment are well kept. Landscaping is done year round, and everything is kept looking clean and neat. The complex is peaceful and family friendly. Always lots of people going on evening walks around the complex. Maintenance was great! We didn’t have many issues, but whenever we did have a problem it was usually fixed the same day. We had our water heater break and it was replaced within a few hours. Move in and move out was easy and fair. I would definitely recommend Wexford Lakes if you’re looking for a place in the area. I’ll miss it there! And Pete Peacock too!

Area is super convenient and rent is very reasonable. My only issue was that my unit smelled like smoke the whole 9 months I lived there. The staff was helpful and the carpet, hardwood, and paint were all redone to try to deal with the smell but nothing fully removed it. The complex allows smoking inside the units so one of the neighbors may have been the cause of the smell, but it was very frustrating to deal with. Maintenance was kind, quick, and knowledgeable

I've lived here a little over two years and have no complaints! The staff and maintenance crew are awesome! The very few times I had problems with the apartment regarding maintenance, it was fixed within 24 hours and no hassle. I've never had an issue with noisy or rude neighbors either. I would completely recommend this apartment complex to anyone and everyone!

I can’t even begin to say how mad I am with this place. My fiancé and I applied for Wexford lakes, we paid $100 in application fees which is normal. (high but normal) then we had to put a $250 depot when we filled out the application. They told us they would contact us and let us know if we were approved but didn’t. We continued looking at other places and got approved. When I called to get my deposit back they said that they couldn’t because we were approved and that if we were approved the refund was non refundable. This is so wrong. They seem to be nice people but all they care about is money. Trust me look somewhere else.

I have lived here for six years and I’m very happy here. The office staff is outstanding and consistently goes above and beyond for us residents. It is an affordable, safe, and clean community to live and maintenance staff is very responsive. Great place to live!

I have lived at this property for 1 year and couldn't ask for a better apartment or staff team! The property is always clean and the plants are well taken care of. My favorite part is the cute little ducks that run around the pond in the afternoons. Safe neighborhood in my opinion. Always recommend CASTO properties for I have lived at a few other in the past.

Looks good on the outside. Needs some updates on inside. LOVE the peacock wandering around!

If you enjoy your cars getting broken into, than this is the place for you! In 4 years I've had my two broken into 5 times!! Everything is way outdated.

Safe Neighborhood rent is reasonable. Appliances are old and outdated sliding glass doors need to be updated. All in all if they would spend the money to update the washer and dryers and Windows and sliding glass doors would be better.

Put in a maintenance request around lunchtime and came home to it already being fixed! Thank you!

Overall, great place to live. Safe neighborhood, fast maintenance, nice staff, everything works well. But they raised rent every year, switched to 50 bucks a month for water when we were only pay 25 before, and 75 dollars late fee if you're just one day late. Plus we couldn't set up automnstic payments or pay early. I was worried I was going to get overcharged for cleaning/repairs after we moved out plus our deposit was only $99. I cleaned the best I could and I jist got back my bill, turns out they owed me 8 bucks! I was shocked haha. Especially raising a puppy for almost 3 years there. Definitely recommend it overall

I really enjoy all the water fowl and Pete the Peacock! The neighbors are very friendly as well. The office staff is very nice and knows almost everyone by name. Somethings are outdated, but the price is fair and cheaper than most of Columbus. Jimmy, one of the maintenance guys, is always so quick and nice to my cats when he comes to fix things.

I've been here about 7 months and I've had a wonderful experience. There have been a couple minor problems that were promptly fixed by staff. A decent little complex, simple and efficient, and pretty reasonably priced!

Resident for 2 years. Great location and very convenient to downtown Columbus. Older appliances, but plenty of cabinets and counter space. 1 bedroom garden is very spacious. Office staff always friendly. Would recommend to anyone who needs a quick commute to downtown.

Loved our apartment and all the little lakes until all we could smell through the vents and windows were our neighbors smoking:(

Very shady people here, I was going to rent from them but they are unable to keep their story straight. First of all the lady took out $300.00 when I applied and told me she went ahead and took the hold deposit I didn't really want to do that but I said I haven't even made up my mind yet but whatever. Also parking could be and issue where I they was going to assign me a unit and when I changed my mind they are wanting to keep the $250.00 that I didn't want to put down in the first place. Don't go here people they are scamming people.

Excellent place and very homie

Stay away from this place a bunch of crooks are running it, they will take your money regardless of your approval, the online application DO NOT supply your banking information otherwise you will be so you ever did, my advise to you is look elsewhere for an apartment a girl by the name of Kathy works there and she will do her best to take you deposit and once they have your deposit forget about it. They took my deposit on a unit and after 3 weeks they told me that I was not approved then when I asked for my deposit back they said I have to wait for it another 30 days I sent a complaint to the BBB and I am also writing the Dispatch as well Channel 6 I want to put these crooks out of business.

Lived here for 4 years now and loved it. The area is perfect for the price. The office ladies are wonderful and extremely helpful, they go up and out of their way to make things right. Any time we needed maintenance it was always handled very quickly. I would highly recommend to anyone.

Carpet was dirty upon moving in. My car got broken into. If you get off of work after 7p don’t expect to park close to your apartment because the lot is filled! Tried to ask could we get some sort of notice about parking and all they said was “it’s an open lot and we can park however many cars in the lot.” Oh don’t be late on rent it’s NO GRACE PERIOD Automatic $75 late fee if not paid on the first. Their online service to pay won’t even let you make a profile to pay online so you have to into the office. Other than those negatives the area is nice!

We love living here. The front office is full of great and friendly people. Also most every neighbor is friendly. Just a good place to live.

My mom lived here for 3 years, when she recently moved in everything was good, the area looked clean all the time, ( but in the past few month there was a lot of pet waste on the grass, people does not clean after their pets) the ladies at the office were nice, the apartments look good from the outside from the inside they are OK, the appliances are old as well the counter tops and cabinets, she was OK for the area and the price, the neighbors were nice all the time, everything was good until she decided to moved out, they completely change, plus the manager is very rude and talks to you not in a very good manner, my mom paid her rent every month on time, never complained about anything, except when she needed something to be fixed at the apartment, and (always they took their time to go, we always though she was not the only one in need of maintenance) any ways it does not matter if you are a good tenant you will always be treated depending on the mood of the people who work in the office, believe me there is a lot of apartment complex out there with more nicest office staff and the place look way more better for about the same price.

I needed emergency maintenance TWICE within a couple weeks before my lease was was up and they were patient and kind both times. I really appreciated that. No other problems in the two years I lived here.

Beautiful condos and gorgeously landscaped common areas with a nicely maintained pond and water fountain. Great place to call home.

Nice place to live

Yesterday the AC went out in our apartment. I called the office for maintenance, and was responded to within 10 minutes! The employee fixed the issue quickly, and now I'm sitting in cool air today. Wanted to give Monica at the office and the gentleman who responded a public complement. Danny M., 2 year resident

We have lived here for two years now. About to make it three. The office staff has always been wonderful and maintenance has never been a problem. The nature is wonderful and the ducks are adorable. The office ladies have helped us numerous times and have always been kind. I highly recommend Wexford Lakes.

My daughter and I lived in a condo towards the back 15 years ago. The first year was wonderful. We enjoyed walking around the area, being close to several stores and swimming. I taught in Columbus and had family that lived in London. Our second year, we began to notice more crimes around the complex. This year we were also robbed during the day while I was at work. Several other apartments were robbed as well. When I went around the neighborhood and asked if anyone saw anything, they all would not say anything. It amazed me that people could carry out a 65" TV and several other huge items with no one noticing. Our front door was also left wide open. This area has only gotten worse. I drove through a year ago and talked to my old neighbor. He was robbed several years after I was. I would recommend looking in a different neighborhood and complex.

Looked and smelled good. Nice pool. Very nice and helpful staff.

Mostly outdated stuff in the apartment. They quick fix damages.

great price good area

Needs updated and an ok neighborhood

My son and I just moved here in June and we love it!! The complex is clean and well cared for. We have an incredible lake view. The pool is clean and we met alot of neighbors this summer. The complex is pet friendly and there are always people out walking their dogs.

Clean and peaceful neighborhood

Good view

Outdated equipment but overall a nice, cheaper place to live. Never had issues with things being stolen, and the patio space was great. Road is very busy, but what road isn't in this area.

Older units with older appliances and counter tops, but well maintained. The kitchen is small, but has plenty of counter space and cabinets. Nice sized decks that overlook the pond, the roads and buildings are well lit, which is nice for taking an evening walk, the neighborhood is perfectly safe. Electric heat and A/C, but not expensive, my highest bill has been ~$150 for a 2 bedroom. When I moved in I had a bad breaker and my stove would not work, I think it took about 45 minutes from the time I called until the breaker was replaced and I was able to use the stove, maintenance is very quick and nice. The dining room is large enough to accommodate my 5'x5' table with 4 chairs, and the laundry closet accommodates my super capacity washing machine without issue. I hate the stove, it has one medium burner and 3 small burners, I had to buy an electric skillet to be able to cook. My heating element in my oven was wonky, and within 2 days they ordered and installed the part. The appliances and counter tops could stand to be replaced, and I'd be happy to pay more per month for nicer appliances. Realistically though, apartments that are $200+ more a month have just as basic appliances with smaller kitchens, so it's really not terrible relative to the competition and especially for the price. If you have a unit that overlooks the ponds you may run into some parking issues, and the dumpsters seem to fill very quickly, so a second garbage run a week would be nice. My complaints are really minor, after shopping around to see if I can find a better kitchen anywhere I have decided that this is one of the best values in the Columbus area.

Great place

VERY rude office employees. Especially Cathy or Kathy. We called to ask about a viewing and get some more information on the place. Kathy did not seem happy that she had to talk to us and was very vague and unwelcoming during this phone call. When we told her we were looking to move around June/ July she hung up on us. We were extremely polite just to be treated as we were. Also have heard similar things from other reviews about the staff and company. Never again!

We lived at Wexford Lakes for the better part of 2 years, and while we would recommend living there on the whole, there are some pitfalls we would warn potential residents of. Positives first: - The office staff was always helpful when needed. - Maintenance requests were fulfilled in a timely manner. - We felt generally safe despite some reports of car break-ins and a staffed CPD officer. - There was always ample parking for our unit. - Neighbors were generally friendly, if not a bit to-themselves (we are guilty of this too, though). - We never had any issues paying rent or getting into contact with office staff. When renewal time came, we were given ample notice of a rent increase, which is to be expected. - We appreciated the option to add on a "rentable" washer and dryer set for the unit. - The location is solid, and gives easy access to surrounding amenities like groceries and stores. - The pool was always a nice escape (we always went in the last hour it was open, so it was practically empty every time). Some negatives, though: - Our biggest issue with the unit came in the form of the kitchen and appliances -- the stove/oven and the dishwasher, particularly. They have likely been in the units since the late 90s or early 2000s. While the stove/oven worked fine (though it was finicky with getting too hot), the dishwasher was practically useless and *very* loud. In addition, there were minor cosmetic warps on the cabinetry and occasionally, some odd electrical behavior with the kitchen's flourescent tube lights. - Certain maintenance projects here seemed to be mishandled, though I can't place blame on the complex specifically. Particularly the re-painting of the property in 2019. We were asked multiple times to move our patio furniture inside, which we did, but it appears that certain sections were abandoned mid-project. For instance, our building still has painter's tape hanging from certain areas and our neighbors' patio remained unpainted upon move-out. I am willing to say this was a one-off mistake and had more to do with the vendor, but there were noticeable issues with communication of what we were supposed to do and when. - The residents on the whole seemed non-compliant with picking up after pets, to the point that the complex had to institute a DNA-matching program for pet waste. We didn't have to deal with this specifically but it sounds like an extra hurdle everyone has to deal with now thanks to a few bad actors. - On occasion, the dumpster nearest our unit would overflow immensely, with trash bags on the ground, and also lining the top, keeping the dumpster's lid open. Conclusion: On the whole, we did not mind our time at this complex, and are grateful for it because they were able to take us on at a time we really needed to find somewhere to live as we moved to Columbus from Kentucky. That said, I think you would not be hard pressed to find a complex in a nearby area with units of similar size and price, that aren't at least a little more updated than these.

Thanks for the help (:

Yes, I emailed Jordan Marciniak, and it didn’t seem like there was much he could do to help.

So cool!

Our windows have literal ice, snow and rain damage, its freezing through the seals all the way around, it's always cold in the bedrooms, there are icicles inside the windows of the bedrooms, looks can be deceiving