(Translated by Google) Chiapas is a wonderful place, a paradise only that the places to visit are far away and the transfer times are long... that is why we DO NOT RECOMMEND this ITZAA agency at all!!! they don't arrive on time, they don't explain to you that the times are long and they bring you running, they don't care about people, if they feel good or if you have teenagers or older people, the only thing that matters to them is being on time, they don't care much if someone feels bad for the curves or for so long in the transfer; they run and run and if you don't hurry they threaten to leave you; if you lose a tour due to population issues, you already lost it because they say they will get it back for you, but it is not like that, they deceive you and at the mere hour they tell you that it could not be done; The best thing I could do was stay on my own in the beauties of Chiapas and take another cheaper and more pleasant transportation to get to my hotel; and cancel their return to the airport, which by the way is very expensive, I contracted it with another agency, much cheaper at half what they charge; more efficient because they arrived super on time, more pleasant and they arrived super on time at the airport; if you don't want to have a bad time, since you're going on vacation and rest and everything should be great.... look for there are many better options than ITZAA, even their drivers complained about them!!! (Original) Chiapas es un lugar maravilloso, un paraíso sólo que los lugares de visita son lejos y los tiempos de traslado largos.... por ello nosotros NO RECOMENDAMOS esta agencia ITZAA para nada!!! no llegan a tiempo, no te explican que los tiempos son largos y te traen corriendo, no se preocupan por las personas, si se sienten bien o si llevas adolescentes o personas mayores, lo único que les importa es llegar a tiempo, les importa poco si alguien se siente mal por las curvas o por tanto tiempo en traslado; ellos corren y corren y si no te apuras te amenazan con dejarte; si pierdes un tour por cuestiones de las poblaciones, ya lo perdiste porque dicen que te lo recuperan, pero no es así, te engañan y a la mera hora te dicen que no se pudo; lo mejor que pude hacer fue quedarme por mi cuenta en las bellezas de Chiapas y tomar otro trasporte más barato y ameno para llegar a mi hotel; y cancelarles el retorno al aeropuerto, que por cierto es muy caro, lo contrate con otra agencia, mucho mas barato a la mitad de lo que ellos cobran; mas eficiente porque llegaron super a tiempo, mas agradable y llegaron super a tiempo al aeropuerto; sino quieres pasar malos ratos, ya que vas de vacaciones y descanso y todo debería ser genial.... busca hay muchas mejores opciones que ITZAA, hasta sus choferes se quejaban de ellos!!!

(Translated by Google) The best and most reliable travel agency in San Cristóbal de Las Casas, Chiapas. With the best options to travel through the southeast of the country (Original) La mejor y más confiable agencia de viajes en San Cristóbal de Las Casas, Chiapas. Con las mejores opciones para viajar por el sureste del país

We booked 3 tours with them. My mom got sick after our first trip, so we tried cancelling since there is a pandemic and we didn’t think it was fair for other passengers to be exposed to her illness, and they didn’t want to refund us the money because it hadn’t been done 12hours ahead. Our tour was set to leave at 4am on Saturday, and we were still on our other tour at 4pm on Friday, and she still wasn’t feeling ill at that time. We asked them if it was possible to switch the dates to make sure it wasn’t anything serious and not expose others, but they said it wasn’t possible. A lady was sent to talk to me an point out that the policies were listed on their receipt, however I informed her there is no number to call listed on the receipt. The whole transaction was done by the hotel, and when I talked to the gentleman in the lobby, he said he couldn’t do anything because the trips were booked with the agency. When the gentleman arrived to pick us up I informed him that my mom wasn’t well and that we might have to skip the trip, and he said to talk to the man at the lobby. I brought them both together and asked, “who do I talk to because I feel like everyone is just pointing fingers.” The tour guide said he would give me his bosses number, and never did. I the just think it’s insane that there isn’t flexibility when the situation with public health is the way it is. I understand that traveling has its risks, but this made me realize that had it been someone else going on the excursion, in order to not lose out on money, they would’ve gone and exposed more people to illnesses, just like we could have. Since they made sure to say if I cancelled 12hrs ahead I could get my money back, I made sure and cancelled my 3rd tour with them, and won’t ever be using their services again. This agency puts money ahead of people’s health, and that’s not right.

The best private tour organizer we have ever used. They were creative and insightful in choosing the attractions. They were incredibly accommodating for the changes we wanted to make - every wish and whim was satisfied. The agency representatives were present at departures and arrivals to make sure everything was OK and the drivers kept them informed regularly during the trips. The drivers were careful and well informed. The agency staff was amazingly friendly and helpful. This company is a gem. Special thanks to Maria and Juan Manuel.

(Translated by Google) It was a fantastic trip with Viajes Itzaa. Toño, our driver, is a wonderful person with whom I hope one day we can meet again. We learned a lot, we enjoyed Chiapas at all levels and Amelyn helped us with everything we needed. Totally recommended! (Original) Fue un viaje fantástico con Viajes Itzaa. Toño, nuestro conductor, es una persona maravillosa con la que ojalá algún día podamos volver a coincidir. Aprendimos muchísimo, disfrutamos de Chiapas a todos los niveles y Amelyn nos ayudó en todo lo que necesitamos. Totalmente recomendable!

(Translated by Google) We did the Canion del Sumidero and Chiapas de Corzo tour. The service was very good, took us and brought us safely. The agency's price for this tour was the best without losing quality of service (Original) Fizemos o tour de Canion del Sumidero e Chiapas de Corzo. O atendimento foi muito bom nos levou e trouxe em segurança. O preço da agência para esse tour foi o melhor sem perder na qualidade do atendimento

(Translated by Google) The days I was in Chiapas with my partner 🧑‍🤝‍🧑, they recommended us to Viajes Itzaa, pay to take our tours. The best agency in San Cristóbal de las Casas, to visit the beautiful places🛣️🏝️ of Chiapas, they explain you very well from the beginning, the tours are very long and tiring, but with the experience and units they have, they make the trips very enjoyable . We loved the treatment of each of the people, both from the office and from all its operators. Super recommended 🚐🚐🎊 (Original) Los días que estuve en Chiapas con mi pareja 🧑‍🤝‍🧑, nos recomendaron a Viajes Itzaa, paga realizar nuestros recorridos. La mejor agencia en San Cristóbal de las casas, para visitar los bellos lugares🛣️🏝️ de Chiapas, te explican muy bien desde un principio, los recorridos son muy largos y cansados, pero con la experiencia y unidades que tienen hacen los viajes son muy amenos. Nos encantó el trato de cada unas de las personas, tanto de la oficina como de todos sus operadores. Super recomendado 🚐🚐🎊

(Translated by Google) Excellent option to travel, all very well in the tours, very friendly operators, very punctual, professional in everything they do. The best agency to tour Chiapas and its beautiful places!!! (Original) Excelente opción para viajar, todo muy bien en los recorridos los operadores muy amables, muy puntuales, profesionales en todo lo que hacen. La mejor agencia para poder recorrer Chiapas y sus hermosos lugares !!!

(Translated by Google) If you come as a couple and worse, book in advance, it is not your option, they treat you the worst I DO NOT RECOMMEND THE PALENQUE TOUR BECAUSE THEY TREAT YOU WORSE THAN IF THEY GAVE IT TO YOU. Their drivers bring you in a hurry and stop you when you're eating so you can go fast because they determine so. If you're brown like my husband and I, you get ignored and sit in horrible, uncomfortable places, they prioritize families with more people, in the words of the quality advisor, "they prioritize tipping." The same if you book with time they give priority to those who schedule last minute, I have evidence in image. Finally, their quality service only takes away your time and does not solve anything for you. I have 24 hours waiting for a response to my refund that he told me yesterday and from what I see it will never arrive AWFUL TREATMENT, AWFUL TRANSFER AND AWFUL CUSTOMER SERVICE. On top of that, their prices are above average. (Original) Si vienes en pareja y peor, reservas con tiempo, no es tu opción, te tratan de lo peor NO RECOMIENDO EL TOUR POR PALENQUE PORQUE TE TRATAN PEOR QUE SI TE LO REGALARAN. Sus chóferes te traen a las prisas y te paran cuando estás comiendo para que vayas rápido porque ellos así lo determinan. Si eres moreno como mi esposo y yo, te ignoran y sientan en lugares horribles e incómodos, le dan prioridad a las familias con más personas, por palabras del asesor de calidad, "le dan prioridad a la propina". Igual si reservas con tiempo le dan prioridad a los que agenda de última hora,tengo evidencia en imagen. Por último su servicio de calidad solo te quita tu tiempo y no te resuelve nada. Tengo 24 horas esperando respuesta a mi reembolso que me dijo ayer y por lo que veo jamas llegará PÉSIMO TRATO, PESIMO TRASLADO Y PÉSIMO SERVICIO AL CLIENTE. Además de eso, sus precios están por encima del promedio.

(Translated by Google) Serious and very helpful agency. Fun and interesting tours. The drivers are good, helpful and nice. The tour to Palenque from San Cristobal de las Casas, which being very long is usually very heavy, was carried out by us in private mode with the driver Alberto, who was kind, professional and attentive to our needs, helping to make the memorable but not tiring day. Super recommended! (Original) Agenzia seria e molto disponibile. Tour divertenti ed interessanti. Gli autisti sono bravi, disponibili e simpatici. Il tour a Palenque da San Cristobal de las Casas, che essendo molto lungo risulta solitamente molto pesante, è stato da noi effettuato in modalità privata con l’autista Alberto, che è stato gentile, professionale ed attento alle nostre esigenze, contribuendo a rendere la giornata memorabile ma non stancante. Super consigliato!