It's our go to for gas grill, fire place equipment. Wonderful service by the entire organization.

How can you tell a potential new customer you need a credit card to be kept on file to hold a service call date that is a month out? Shady business practice in this day and age. Get with the times. Called their competitor they came and did the call 3 days later l, took my payment at the time of service completion and that’s it.

I bought my wood stove and had it installed by them. Great job on installation and walked me through the process. Excellent people to deal with. Highly recommend.

So much for trying to support a local business. Over 3 months ago I told them I needed an igniter for my Weber grill. They wouldn’t come out without a full service, which I agreed to. They showed up and didn’t have my parts. Then took multiple weeks to order the parts and sent someone out to my home again with the wrong parts. Long story short, over 3 months now to replace an igniter and it still isn’t done. Very disappointing, will not use again and definitely will never recommend.

EXCELLENT customer service. they went out of their way to help me find what I needed. They know how to run a good business.

We used East Coast Energy this past year to have a new gas insert installed as well as two mantels. The cost was right in line with other estimates that we received. Our salesperson was friendly and very helpful. Our installers were fantastic. They were professional, neat and arrived right on time. We are very happy with how our two fireplaces look and would highly recommend them.

East Coast Energy Products will not service what they sell. I recommend that you DO NOT purchase a fireplace from them. I purchased a new Valor gas fireplace from ECEP in 2017. Scheduling any maintenance service with them has always been difficult. They have always had poor customer service. But today they reached a new low. The radio receiver in my fireplace needs to be repaired or replaced. I can turn the fireplace on, but I can't turn it off. Today I was told that ECEP no longer services fireplaces. They were unable to recommend to me another dealer who does service my fireplace. They actually suggested I use Google. I asked them whether they have stopped selling new gas fireplaces (which I believe is one of the main lines of business), and they said they still actively sell new units. But they stated that they won't service them after the warranty period has expired. Clearly a major appliance like a gas fireplace is meant to last longer than its warranty period. That is why a careful homeowner will maintain and service their investments. ECEP is simply non reputable.

Absolutely terrific..in all aspects from scheduling…to installation… polite and neat as could be ..to follow-up …all perfect

Excellent company to deal with. Had a wood fireplace converted to gas and there were some delays that were out of their control. They communicated every step of the way. Have used them before for a gas grill and will use them again.

Waited a few weeks for service, understandable with Covid. Worth the wait. The service techs were very polite and made sure everything was clean, no mess. I highly recommend EastCoast energy for a gas fire place installation and or service.