My dad had a respite stay here many times over the years and the quality of care given to him by the doctors, nurses and aids was excellent.

I always heard horror stories about VA hospitals so I was extremely hesitant to finally go to one but I was glad I did. It's situated in a picturesque setting overlooking the river. The staff is always super nice, everyone says hey and asks you are doing when you are walking the halls. I love my social worker and psychiatrist because they actually care and it shows in their work. The receptionists in the primary care are amazing people too!

I have been treated at Castle Point since 1996 and over the years the quality of service and care has risen to the point that, in my opinion, is unmatched! True professionals and caregivers who take great lenghts in providing veterans the attention and care we desire! I have written the director a number of times to extend my thanks to the hospital staff! number of times

There are good Doctors, Nurses, Surgeons and overall support staff here. They care about you and you needs and situation. They will go out of there way to get you the things you need to get better. I don't have a problem with the care recievd here. But, just like life, there is bad and the bad people are indifferent and some are plain nasty. Luckily, they are far and few in between. The pharmacy takes forever, but it could be due to the massive number of prescrpts they have to fill. The cafeteria food is really good, especially their chicken. The place is huge and sometimes hard to navigate the first few times. Wheelchairs are available for the impaired. To me, it is better than the other one, Castle point. Don't like that one at all! The VA in the Bronx is pretty good also. Overall good care and good caring people. Thank you to them all! Mike.

The Appointment Check-Ins office has rude staff. There was a sign on the window that said "Maylene", but I don't know if that was her name because she had no name tag on. She has a "How may I not help you?" attitude and acts as though you are disruptive to her. I tried to check in to my appointment and approached the receptionist window. She happened to be eating her lunch and had her back turned away from me. I stood at the window quietly and patiently, waiting for her to acknowledge me and offer assistance. When she finally did acknowledge me, I said, "Hello. How are you?" She was very short and abrasive and said "I'm good". She told me to have a seat and that the tech would be up shortly, then continued on with loud personal phone calls. When the tech arrived at the waiting room, she escorted me to the exam room. Between tests, the tech advised me that I had to return to the waiting room for fifteen minutes before continuing the next test. I sat down for a minute, then Maylene stared at me for a few seconds while smacking her chewing gum. She slid the window open and said "Why are you sitting here? Are you waiting for something?" I told her that I was instructed by the technician to wait for 15 minutes in the same waiting room. She quickly changed her attitude and said "Oh, okay, because I was confused, like...why is he here? Did someone not help you?" She is not very pleasant to deal with. The hospital has a very confusing layout. The directional signs are very limited and confusing. It is very difficult to navigate around this hospital. When it is busy, there are rarely available parking spaces.

While the hospital has sometimes scarce parking and a confusing layout from multiple expansions over the decades, I am stunned by the attention and compassion provided by the staff; everyone from maintenance up to doctors are dedicated and personable. When I go to Castle Point, I can trust that they will take care of me whatever the issue is. The VA may still have a poor reputation, but the staff at Castle Point positively shattered any low expectations.

As a veteran, I know the bad reputation that comes from VA hospitals, but this facility is one of the best I had visited. No complains at all, the other way around...very satisfied with the care I get! Wish all VA facilities were like this one!!

I have had such terrible experiences at the VA but Castle Point VA is slowly restoring my faith that I can potentially receive proper care. Take note VA Hudson Valley!

Great people, I have always felt they went that little bit extra to make you feel appreciated. Thank you!

Want to do a shout out to the pharmacy they were excellent with me I had my meds in no time the walk-in clinic was outstanding and I thank them for treating me so well