Exceptional service and very professional! They are the real deal and they treat you like a family. I've been visiting similar stores like this and they don't treat you fair. We are back because we had a really good experience. The gentleman who took care of us last time was there! They are very knowledgeable and knows each items in their store and also what you sell. Again, it was another best experience we ever had. Thank you! This review is worth sharing!

This is one of the best pawn shops I've ever been to. The employees were very professional and kind they were willing to work with me when I had been turned down from 3 other shops the same day. They helped me out when I was in a bind and needed cash. Thanks Imperial you rock.

I woould give 10 stars if possible. Excellent customer service, quick and easy processing. I recommend to all. They are also family owned, can't beat that. I keep returning because they are simply the best!

Always there to help!!!! I've needed extra time to pay my ticket and as long as you call they are willing to hold your item. Of course reasonably speaking. Straight forward business and clean shop. Nice selection of jewelry and I've noticed nice coins.

Called before I went in. Very helpful over the phone clarifying what could be taken for watches and price points with me sending photos to them to see. Once there, very quick and to the point. Even check products very quickly.

Great service, answered not only my questions, answered my husband's questions as well. Not much people there. They have good and OG purses, watches etc.... Everyone was in good spirits and great attitude and positive and friendly people that honestly serve with a genuine smile.

My spot to purchase unique items, and electronics at agreeable price . When I’m in need of some cash , I bring my laptop to pawn and I walk out with some cash same day. Is the third time I needed some cash. This pawn shop has been there for me . Thank u

Every time I come to Imperial Matt, Max and other employees are always welcoming and kind. I appreciate everyone I have met. I will recommend Imperial to anyone who inquires about a pawn shop. I Iove your business ❤️

Imperial jewelry seems to be the most Fair, I appreciate their prices buying or selling. very knowledgeable and polite. I highly recommend this place💯

Imperial jewelry & loan is the best place I have gone to get what ever money I have needed to get on a loan when pawning my tools, jewelry, and even a car scanner. They're quick, courteous , and understand your need of money. I recommend them to everyone, no doubt. Marcos

I had a few silver bullion items to sell and texted Imperial and immediately received a fair offer from Matt and stopped by after work the same day. The items were weighed/assayed/confirmed and I received the promised cash payment very quickly. The store was clean, well organized, safe and secure and in conversation with Matt during the transaction, he is professional, knowledgeable and very personable. It was a pleasure to do business with Imperial and I will return and recommend them without hesitation.

I’ve never had a bad experience here, but I today I was especially impressed with Lyric’s professionalism and thoroughness. She’ll be a valuable addition to the team. Also I want to shout out Matt, who’s always been fair, courteous and honest in every interaction. Always a pleasure doing business with you guys.

My wife and I come into your pawnshop Imperial Jewelry & Loan. We took in a Dimond and Gold ring in to sell, and we were very pleased with the customer service and how much we received for our ring. Thanks Maxmillin for your time and excellent customer service. We will definitely return back if we have any other items that we have to get rid of to Pawn.

I have been to many pawn when I was in needed of extra money. This is by far the nicest and friendly pawnshop, I have ever been too.not to mention the loan they offer me has been the best loan ever ,meaning they don’t do you dirty and give you the less loan as possible. they actually give you the most they can and honestly it’s great . You won’t be disappointed, you can also pay your interest on line which is great. I recommend this pawnshop 100%.

I been going to this pawn shop for awhile now ,they are friendly, helpful and honest and they will give you a good price for your stuff and nice selection of men's rings I want to thank everyone of imperial loan for your customers service Thank you 😊

Ok this place was like walking into my moms house, it was clean, it smelt amazing and the people were professional and very kind. They guy there looked at our stuff tested it and told us what he thought. He was very fair and efficient with his answer. I took thier business card for future visits and I would definitely recommend this place to anybody interested. Thanks dude!

Matt and Ivan are a rarity in a world of scammers and rip offs. Will always trust them with fair pricing and understanding. Don’t go anywhere else.

Really love this pawn shop because they send you a text message to warn you your loan will be due. No other pawn shops do this! Staff is friendly and very respectful. Would refer anyone to this establishment.

This the most honest and fair pawn shop I’ve ever been to. I use to live near but now cities away I still drive the distance for loans because he is a great guy and has been kind when I really needed it. The staff here are great as well.

Really great experience. Nice guys and a fair price. I highly recommend them

Matt and his staff are the BEST. I'VE A CUSTOMER AND FRIEND TO MATT OVER 5YR'S STAFF SOOO PROFESSIONAL SO KIND IF YOU NEED A SHORT TERM LOAN GO TO MATT JEWERLY STORIE .MR LEON KNOX SR.

This is my second time using Imperial Jewelry & Loan. I appreciate how clean and organized it’s inside so if you’re in to shop you can easily see where things are. They actually have an array of beautiful things. I’ve used their services for loans and I felt welcomed since the first time. The process is pretty easy and they have great customer service. Thank you Imperial Jewelry & Loan!

I RECOMMEND THIS PLACE ,,, Very satisfied with my first visit coming here they gave me a 30 dollar appraisal and honestly I appreciate they even took the time too look at it thank you will definitely be back to buy next time

I love this place they’re accurate professional and give great loans on your merchandise… Best pawn shop experience ever… FYI they have a lot of namebrand products for sale you have to check this place out Matt is the best!

I would really like to say thank you for taking time out to help me out. I love how kind and friendly they were. Let me know step by step what the process is. And at the end of the day, I left there with a BIG SMILE 😀 on my face. I recommend Imperial Jewelry & loan. B.J

Found myself in a bind and went to other pawn shops - they just didn’t feel “right” to me. Imperial Jewelry and Loan in Norwalk was my last stop and I only wish I would have gone there sooner. Superb customer service and a friendly, knowledgeable staff made my first pawn experience pain-free and actually enjoyable. Really appreciate the service here. Won’t go anywhere else ever again!

I am new to the area and have been to a couple different pawn shops. This one by far stands out the most as far as customer service. Great workers friendly and also they give you the maximum amount of money possibly. I recommend this place if your trying to loan or sale your items.

5.24.21 - Excellent services and easy to navigate any and all business. Whether you're buying from Imperial Jewelry, or selling jewelry. Imperial Jewelry is inclusive to everyone as you're welcomed with warm greetings. I highly recommend Imperial Jewelry for unique one of a kind gift(s), looking to make some money and or if you're doing some Spring cleaning 'as I did myself'. Depending what your needs are - I did inquire about altering a few jewelry pieces. From ring sizing and shortening of bracelets - I appreciated the jewelry repair recommendations external to Imperial Jewelry. Overall a 5 star rating ⭐⭐⭐⭐⭐

After decades of utilizing pawn shops as needed to help me out of crunches, this place is the best so far. The owner/manager and staff members are extremely friendly, courteous, and pleasant to interact with. The owner or manager (not sure) is always cheerful and kind, which is rare for the type of business because I’d barely get a hello in other places I’ve been to before. His persona really stands out and alludes positivity. As a result, his attitude/leadership reflects on the staff as well. Highly recommended.

Yo always good coming here, best prices on loans, really good inventory, and also all the staff who work here are supper cool. I’ve been a customer almost two years now, if your in the area check them out

Very professional and amicable service and people inside. I recommend anyone and everyone come here for their pawn shop needs.

Lmao brought a 14k gold diamond ring and got offered 160$ not even the weight of the gold be trying to rob ppl here...store didn't have no jewlery either for a place that buys gold

We’ve been going here for a couple years now to pawn items and I can honestly say this is by far the best Pawn Shop. They are always kind and give the best deals (and handsome too lol). Truly love coming here!

I went there today and it was great. I sold a 14k yellow gold fígaro chain. They gave me a great price. I was very pleased with the price I got. The gentleman that helped me out was very nice and efficient. I didn’t get his name, but on the receipt it says, MF. Thanks for the help. Stop by and check them out.