1/5 Debbie T. 1 year ago on Google
We
have
successfully
bought
olive
oil
from
this
producer,
over
a
number
of
years,
shipping
it
into
the
UK.
We
have
been
loyal
customers.
However,
in
May
we
placed
an
order
for
€200
but
we
didn’t
receive
it.
After
a
number
of
weeks
we
enquired
as
to
its
whereabouts.
Eventually
we
were
told
it
had
been
returned
to
them
and
they
would
resend.
Several
weeks
went
by
but
still
no
olive
oil
arrived.
We
asked
for
our
payment
to
be
refunded
and
there
began
a
complete
debacle.
All
communication
is
via
WhatsApp.
Messages
simply
ignored.
(Messages
were
sent
in
Spanish).
Weeks
and
weeks
of
sending
messages
asking
for
a
refund
and
receiving
no
response.
Messages
were
read,
ignored
and
no
response
given.
We
even
had
a
Spanish
friend
call
on
our
behalf
(twice!)
and
it
was
promised
that
our
payment
would
be
refunded.
All
details
required
for
refunding
our
payment
have
been
provided,
more
than
once.
Somebody
promised
to
send
proof
of
refund.
Nothing.
We
have
invested
way
too
much
time
trying
to
deal
with
this
company.
Their
approach
is
unprofessional
and
uncaring,
needless
to
say
we
will
no
longer
be
buying
olive
oil
from
them
or
investing
anymore
time
trying
to
get
our
refund.
They
are
thieves!!!
Please
be
aware!!!!
Do
not
give
them
any
money
as
you
will
not
get
it
back.
We
do
not
recommend
dealing
with
them,
they
are
unprofessional
and
don’t
deserve
your
business.
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