My husband and Dennis custom designed my unique engagement ring and wedding band to fit perfectly. Always professional and really enjoys every aspect of the jewelry business. He has helped me replace stones, design a custom charm bracelet and much more. All good things! Not a single bad experience. Also Nicole was there every step of the way with all our jewelry endeavors. She is top notch.

I recently purchased a necklace for an anniversary gift. I couldn’t be happier with the customer service i received while I was there, from Lisa Marturano. She made the experience quite simple and enjoyable. I wouldn’t think twice about returning to Quality Gem the next time I am looking to purchase Jewelry.

The absolute best jewelry store in CT. A friend referred me to Quality Gem and the staff provided best service ever. If you've never been there you need to keep them on your list for next jewelry purchase or repair. So satisfied. Thanks, Ann

Lisa was phenomenal! She was kind and knowledgeable. She made my experience a breeze. We now have a new jeweler! Her smile and positivity was so nice! I highly recommend Quality Gem for your lifetime jeweler!

Brought in a watch battery that other jewlers were unable to replace. Was told that the person they sent out to do watch work had retired, but they would take a look and do their best, but no promises, and it would probably take a few days. By the very next day, I received a text that my watches were ready (I brought two others to have their bands adjusted), and they managed to get the original watch battery replaced with no issue. Thanks to the entire staff at QG for their hard work and courteous attitudes!

I took a bracelet that was a gift there because the clasp was loose. This bracelet is made of steel but has sentimental value. I was worried they wouldn’t even want to look at it. They took it in back tightened the clasp and had me out of there in 10 min. I have also had a few watches worked on there. They are extremely knowledgeable and courteous. They have a beautiful selection of fine jewelry.

Quality Gem created a custom piece for me and I adore it. Damianne was the best and helped my husband pick out a precious gemstone for my Christmas gift and then helped us create exactly what I wanted in a ring. I have been searching for a natural alexandrite ring for so long and never found one quite my style. They brought in three loose stones for my husband to choose from and the one he chose is just gorgeous. They even went the extra mile to have the ring appraised with the paperwork ready for us when we picked up the ring. Damianne was so kind and knowledgeable. Thanks for making a gal feel special. We’ll be back! Thanks, Melissa and Jeff

Dennis, Rob and team ALWAYS create beautiful jewelry pieces for us! I wanted a specific size snd style diamond hoop set and they built the most beautiful pair of earrings for us. Their attention to detail and follow up is wonderful!

Lisa at Quality Gem was particularly thoughtful and helpful throughout the entire process. She dedicated a lot of time to make certain that I received exactly what I was I was looking for. I highly recommend this establishment for all your jewelry needs.

Fantastic family jewelry store in Brookfield with unparalleled customer service. We've shopped here a number of times and Debbie and Lisa have not failed to provide an exceptional experience from customizations to flexibility in regards to pickup! Thank you!

I've had a great experience with everyone at QG! I walked in one day with an idea for an engagement ring and a budget... the saleswoman Nicole helped walk me through my options without pressuring me one bit! They don't work on commission so they really just want to make you happy within your budget and hope you will become a repeat customer. She was very patient with me to find the right stone & the right setting. Rob helped work through all the fine details with me and the ring came out PERFECT! I'm beyond happy with what QG was able to make for me.

I highly recommend Quality Gem. Lisa provided me with wonderful customer service. She was patient, friendly, & honest every step of the way. I had a ring custom made and it is gorgeous. The owner is also very kind, personable and was happy to answer any questions. The store offers a vast selection of jewelry and gifts of all prices for yourself or your loved ones. They also do repairs. I look forward to going back. Thank you Quality Gem!

I had the distinct pleasure of working with Rob to find and create the most beautiful engagement ring for my girlfriend. It started while I was deployed overseas and worked with me to figure out specs I wanted that fit her personality. From start to finish, this process has been so easy and the whole Quality Gem team was amazing. Will continue to exclusively do business with them and support my local jewelry business. 10/10 would recommend to anyone.

I worked with Lisa and Dennis, staff and owner, respectively, to create a truly one of a kind piece of jewelry. Customer service is truly exceptional and quality of the piece is outstanding. The team understood what I wanted and delivered beyond my expectations! I could not be more thrilled.

Quality Gem is absolutely best place to go to . The staff is very pleasant and Denis the best and honest jeweler I have ever met . Best of all is they will never pressure you to buy . I love Quality Gem

My husband and I travel from out of state to get all of our jewelry needs from Quality Gem. We recently updated my engagement ring and they listened to what we wanted, and provided exactly that on a tight deadline. I trusted them enough to iron out the details of my ring with their own judgement - they did not disappoint!!!!!!

Have used Quality Gem twice in the last few months for two custom pieces. One was my fiancé’s engagement ring and the other was the ring insert. I could not be happier with the results. We are not the easiest people to work with at times but Dennis was very accommodating and made this very pleasurable. I will be using Dennis for any and all jewelry needs.