I have used this office 3 or 4 times, and have always been satisfied with the services, but today's visit for me, was beyond exceptional, I was there for 2 different issues and Gillian at the front desk was above polite and helpful, and then Kemeka, who came in for my vitals and initial information was so polite and had such a positive attitude that even with the severe pain I am in made me smile, and last but definitely least, was Andrew, who was so kind, warm, helpful and informative, I left there feeling like the staff really truly cares about their patients. And then finally when I had an issue with the pharmacy, Gillian went above and beyond to help me get it taken care of quickly. I would highly recommend this office to anyone who finds themselves in need of urgent care services.

My visit went quickly. Wait time was minutes. The staff was friendly and explained the sign in process well. The PA was quick with her vitals and questions for me. The attending physician was Dr. Daniel Reilly. I explained my need to be there. Dr Reilly asked many questions and listened well with what I had to say. The meds he prescribed worked quickly and I was feeling better by days end. I am very pleased and would highly recommend this location. Thank you for a pleasant visit.

I went to urgent care after I took a hard fall on my butt. This happened Sunday night but I couldn't move for a few days. Once I arrived there the receptionist was kind and gave me the paperwork to fill out. I waited a few minutes and then I was seen by 1 nurse and then the second nurse named Robin came in. She was a nice woman and made me feel comfortable. After she talked with me I then went to have x-rays done. The technician was also very nice. After it was all said and done I was happy I went there. I would recommend urgent care to anyone suffering some type of pain or illness. To the woman who took care of me Wayne thank you

I found the care I received here to be fast, professional, thorough, and compassionate. Staff was wonderful and did NOT keep me waiting around. I was seen and evaluated just moments from my arrival. Once it was determined that I would require hospital care, a transfer was quickly arranged and performed. I was especially appreciative of PhysicianOne's transparency throughout the experience, explaining each step that was being taken, and discussing my treatment options. This was not my first time at PhysicianOne, care was once again excellent. Though obviously I hope that no further care would be necessary for either myself or my husband, I am comforted to know that such high quality care is available less than a mile from my home.

We had a great experience there last night under the circumstances. Staff was polite, helpful, and took the extra time with my child to help them understand why they were taking the medical steps they were taking. My child felt in control and the PA and X-ray tech were so great. We will definitely return if we need support.

I came in because of a bad earache. Overall the staff and providers were great and solved my problem, even on a Saturday. Only negative was really long wait. I had 1:00appt but wasn't seen til 1:30 and then waited another 1/2 h between nurse and provider. But 2+ hrs later I was out of pain and could hear better. Thanks! Would recommend Urgent Care when your regular Doc can't see you

Setting up my appointment online was easy and helped alleviate any long waiting room wait times. Staff was super friendly and accommodating. They were quick to see me and get me what I needed so I could get back home and rest.

Always very friendly and helpful, I never had a problem with the staff. They do a very good job answering and asking questions thoroughly with patience to listen. The office is clean and they stay organized so give them a chance if you have the correct medical coverage for this establishment.

It was a good experience. The receptionist checked me in promptly. I waited 5 minutes prior to heading to a room and another 5 minutes prior to speaking with someone about my symptoms. Next came a visit with someone who sent me for an xray. Back to the room for another 10 minutes. One more visit from staff and out the door I went. Busy for a Wednesday, but overall happy with the flow. Definitely recommend.

Booked an appt via the Solv app. It was very easy to provide info about what I needed and fill out paperwork ahead of time. The check in process was easy through the app and the staff was really nice and patient. The Dr I saw ended up being virtual so I could be seen sooner and she was so kind and patient with me. 100% would be comfortable going back to this location.

From start to finish, I was met with very kind, respectful staff. Unfortunately the physician couldn't do more than strongly advise me to go to emergency room due to the possible serious nature of my symptoms. The physician went as far to call the ER and let them know I was coming the NA was incredibly knowledgeable and sweet. The time in waiting room was at the very most 8mins. I very highly recommend Physicians One Urgent Care.

Excellent experience at physician one urgent care in Enfield. Very easy to schedule an appointment. The staff is very friendly and efficient. Would definitely return if the need arises.

Everyone was so nice. The office is so clean. Respectful staff. The nurse who attended my son was great. She made him less nervous (his words). Overall a very pleasant experience.

The online scheduling was convenient and efficient. When I arrived 15 minutes early for my appointment the front desk staff got me in right away. The nurse I met with was very nice and the physician I spoke to after was knowledgeable and clear in his communication. Highly recommend this office.

This convenient Urgent Care is excellent. I have brought my mom a few times, recommended this place to my sister and dad. They have handled cornea abrasions, UTI’s, low blood pressure , and lacerations that required stitches. We all were seen quickly each time. Thorough but efficient history taking so nothing was misdiagnosed. Proper medical treatment. Clear instructions. Kind humans. Highly recommend.

Dr. Andy was kind, patient, listen to what my child had to say, and treated us with nothing but respect and dignity. It was our first time there. We will definitely be back. Highly recommend.

I always make an appt when I visit the office, much better for wait times! The staff at the front desk are always welcoming! The doctor I have seen the last few times is really great! He has a mellow tone to his voice, and he is smart and knows what he is talking about! He is very helpful and I appreciate that he is a father and relates to my situation with a teenage boy!

I can not say enough about the care I received at my appointment. From scheduling the night before my appointment to the pre-op evaluation to check out, I was amazed with the treatment I received. Every staff member was kind, helpful, knowledgeable and did their job with a smile, eager to help and provide the best care. Five stars are not enough, I give them 10!! Thank you for your kindness and professional care.

Three Stars because the staff were friendly but in what appears to be a non busy evening, I've waited for over an hour in the room. Never got results unsure why as the west Hartford location always did everything on the spot and on their busy days I never waited like how I waited in this location. I was informed in four days I will get results. For this, I could've went to my PCP. 🤷 I'm still feeling the same as I went there, still no treatment at all... so yeah dissatisfied.

I went into urgent care for an x-ray for what I thought was a sprained foot. The wait was a bit long a bit over an hour and a half. I was a walk in and no more online appointments were available that day so comes with the territory. Everyone was super friendly and very caring. Once in, they were very quick and explained everything very clearly. Turned out I broke my foot and needed to see a specialist. A few hours later, I had to call since the specialist required additional information from the doctor. They fax it over within minutes of my call. I truly appreciate all their help and highly recommend them.

Efficient, respectful, and thorough. The staff really took the time to listen to my concerns and did a comprehensive exam. I felt very comfortable and feel that the quality of care and recommendations for follow up were better than what I have received from my pcp over the last 5 months.

I didn’t have an appointment so I waited a little while once I was in the exam room but once I was seen, the P.A. That took care of me was very detailed, responsive to my needs, and prescribed me a great mixture of much needed medications. One day out and am feeling much better! Great emergency visit.

I wanted to rate for a particular receptionist that was working when I went earlier today. I believe her name was Simone and she apparently works at the Manchester one. I forgot to ask but I over heard others mention her name. This person is an absolute champ! Due to unfortunate circumstances the clinic was behind and was really crowded and people just kept giving her such a hard time even when she was apologetic for wait times and doing so much work. Her patience is remarkable. Her composure when people were harassing her was extremely professional! I know the Enfield clinic was happy to have her there. I know a couple people requested to speak to her supervisor to say some negative things out of their own anger with the situation and she does not deserve any of that. She kept her cool though and gave them the information they requested. She is such a hard worker. She is worth the five stars for sure! She needs a raise! Also the doctors and nurses were super helpful and did their best to get me treated quickly given the circumstances. Very nice and friendly and effecient! Definitely happy with my service despite the long wait. But I get it. Things happen. So I am not even mad. Working medical fields is really challenging.

I had seen Dr Jim Wheeler at a different urgent care location awhile back, so I was pleased to see him working here in Enfield when I recently accompanied a friend to seek care. Dr Wheeler is amazing. He has impeccable bed-side manner, extremely knowledgeable, patient and speaks in terms we could understand. I’m glad I know where to find him in the future.

The nurses were EXTREMELY nice and helpful. The PA I saw, Robin Buckingham has the absolute best bedside manner. They are beyond amazing at this Urgent care. I've never had better service at an urgent care. I HIGHLY recommend!

PA James Wheeler went above and beyond taking care of my son’s broken finger. Mr. Wheeler had a great bed side manner and easily connected with my teenage son through conversations about football while using humor to keep him engaged. The facility was clean with a short waiting time. The office had an X-ray machine on location so we did not have to wait days for appointment and then results. I would definitely recommend PhysicianOne Urgent Care in Enfield, CT

To say that visits are inconsistent is an understatement. My first visit was wonderful, from the front desk to the nurse, and doctor who saw me - I felt heard, listened to, and helped. I felt like I was valued and my concerns were valid. I was given great advice and guidance and I left feeling reassured that they would help me with my medical needs and concerns. Today was a bit different. The front desk and nurse were still wonderful, kind, and professional - but the doctor who saw me, Steven Pirola, was a different story. When I explained my reason for the visit he told me how I was going about things the wrong way. I was told I was in the wrong place; and when I explained I was there because I could not get a soon enough appointment anywhere else he continued to reinforce that I was going about my health care in the wrong way. I came for treatment and a solution to a positive test result and he continued to give me a run around. He told me how most insurance won’t cover what I was there for, see I may need to pay for the visit, and I said that is fine - I have a positive test result and would like support with treating what I have with antibiotics. Again he continued to talk about cost. Last time I checked, I was visiting a medical facility seeking advice from a medical professional, not a financial advisor. Implications that cost would be of more of a concern than my health care are completely unsolicited and unhelpful. Also upon reviewing my discharge paperwork there are discrepancies in what I tested positive for versus what is reflected on the paperwork. Had I not been comfortable speaking up and advocating for myself, I would have left with no solutions.

My 5 year old daughter needed stitches and it was supposed to be an hour wait. Crystal the nurse came right out brought us back to a room and started getting stuff done. She had the Dr come in and a just take a peek and he was wonderful as well. They took great care of her. She got 4 stitches and was “discharged” before that hour wait was even up. So great job guys. Also the front desk woman was amazing as well I wish I caught her name but she was just so pleasant and helpful

This was my first time at PhysiciansOne Urgent Care Enfield. I was able to make an appointment and was seen the same day. I appreciated being able to make an appointment instead of walking in and having to wait my turn in line. Check in was fast and very friendly. I loved being able to fill out my medical/insurance information via my phone. Very convenient. I was seen within a half hour of walking in. The doctor came in and was very friendly, and listened to my concerns, and sent me home with the meds I needed. Very easy from start to finish. I'd recommend this place to anyone who has the need for urgent care but doesn't want to incur the cost of the ER.

Only waited a few minutes past my scheduled time. Both the nurse and NP were kind, compassionate and efficient. I would definitely return again if needed.

As an autistic, disabled person with a service dog, I was disgusted by how I was treated today at this location. I had come in for a medical issue, but I did also have my service dog (yes, he's actually trained as a service dog to assist with my disabilities). As well, because I have slight communication issues, I had a friend with me. All was fine, the receptionist was incredibly kind. The nurse comes out to call me back, and she was immediately combative and extremely rude. She insisted repeatedly and aggressively that my friend sit in the waiting room with my service dog even as my friend explained for me that I cannot be separated from my dog since he's a service dog. The nurse goes "what? Is the dog going to talk for her?" in an extremely nasty tone. My friend went "excuse me???", to which the nurse replies that she was just joking. At this point, I was a bit distressed and shut down. When I get in the room, she continues the same behavior. She snaps at my friend after taking my blood pressure twice and goes "you need to stop distracting her. This is the third time I'm taking her blood pressure." I don't think it's my friend's fault that the Velcro on the blood pressure cuff wasn't sticking as it inflated, but okay. The rest of my visit was largely uneventful, but I am deeply upset by how I was treated. Pure and simple, this is ignorance and discrimination. I will be reaching out to the department of justice if this is not appropriately resolved.

I understand that the urgent care was very busy with multiple patients the day I went ; however after the nurse immediately took my vitals, I was left alone to wait for what felt like almost an hour. Only after twice poking my head out of the room was I ever actually attended to. And the physician who helped me ended up being the man at the admin desk who was so consumed with what he was doing behind the computer. :/

Not easy to get service. May have had a shortage of employees. Called ahead to ask about insurance coverage as from out of state. Was told, yes, covered. When I arrived, the receptionist indicated it was not covered. When given the conversations I had had earlier and after a significant wait, she asked a ‘supervisor’ a second time, and yes, it was coverable . Made an appointment, however, it was not honored as I waited 90 minutes post appointment. PA on duty. she had no idea why I was there, asked if I had been in a couple days earlier. No, I had not. However, hours before, I had filled out the info on my case on the form I was asked to complete before arrival for appointment. After the initial bp, temp, and oxygen, I waited another 20 minutes or longer, then went out in hall and asked if I had been forgotten. From a distance came a voice “Your test results will be returning soon”. I had not had any tests. Eventually the PA came, hardly looked at the lesion, and left. As I was leaving the clinic, , the PA called me back. When had my incident occurred? Guess she needed the info before determining the prescription to prescribe… after she looked it up on the computer. Should have been readily known as was common concern. I could have told her if the question had been asked. Poor service, but may have been shortage of help. Clinic not busy… so waits should not have been necessary.

I was very happy with the service I received. The young man who checked me in and the person training him were both very pleasant and efficient. I was able to make an appointment online so I only waited 10 minutes before being seen. The doctor was very helpful and communicated well with me. I was in and out with the prescriptions I needed in less than 30 minutes on a Saturday. Definitely recommend.

Excellent experience this afternoon, from the young man checking me in to the PA Daniel Reilly. The check-in process was pleasant and quick. I was a walk-in, thinking I would get seen within 15 minutes. The young man at the check-in said it would be a 1.5 hour wait. I asked if I could leave and come back; he told me they preferred I wait as they will get me in as quickly as possible. The next available appointment wasn't until after 4:00 pm. In spite of not liking the idea of waiting 1.5 hours, the young man was so pleasant and sincere, I waited. He kept me updated, telling me after 15 minutes, it won't be much longer. He was focused on his work, not joking around with staff, and he was so professional. Then the medical assistant called my name about 20 minutes later. She also was friendly and professional. Daniel Reilly is a compassionate and caring provider. Thank you Daniel and staff for providing such high quality care.

like my grandson Luke said after his visit a few weeks prior( x-rays for a possible broken foot) he gave it a 10 out of 10 review. His foot wasn't broken however I tested positivefor Covid, (3rd time even after all the vaccines.) Facility was clean , front desk very pleasant and helpful. The nurse was quick, informative about what she was doing and looking for. Dr, also informative and pleasant as he delivered the bad news. it was very quick. I'm glad I went.

I scheduled an appointment online which gave me a choice of a time which was convenient. Also filled out the paperwork online so checking in was very simple. I had a very thorough introductory exam prior to exam with the PA. The treatment in the office went very well. I am very pleased and would recommend the practice to anyone.

My son and I had a wonderful experience. My son kept saying " I can't believe how good they treat us here". They made sure he was comfortable. Gave him a bag with snacks, crayons, coloring papers and water to enjoy while we waited. Everyone was very nice!

Had a great experience at Physician One Urgent care in Enfield. Everyone was super friendly and I was seeing by provider pretty quickly. Considering how crappy I felt on that day, I left feeling somewhat better just knowing that I didn’t have any serious illness. I would definitely recommend it

I was very impressed with the efficiency and compassion of the receptionist. I am grateful for the quality of care from the professionals. The waiting room was packed. For the most part there was a silent agreement to accept patiently the long wait. I thank you for your patience and Care Virginia Sheehan 9/19/38