Hotel Jacob’s image

Hotel Jacob’s

Hotel

😠 I had an extremely unpleasant experience!!! Although I had read negative reviews, I thought they were malicious people, but unfortunately all those with negative opinions were right. First of all, the people at the reception are very frivolous. Although I mentioned, when I made the reservation, that... People often mention hotel, room, bathroom, beds, extra, working, dirty,


Address

Strada Mircea cel Bătrân 109, Constanța 900178, Romania

Contact

+40 720 063 302

Rating on Google Maps

3.10 (147 reviews)

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Featured Reviews


Frequently mentioned in reviews: hotel (14) room (12) bathroom (10) beds (7) extra (6) working (6) dirty (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 3/5 Jurchită T. 2 years ago on Google • 98 reviews
    We stayed 4 people in the apartment, they gave us an actually broken couch in which they stuffed about 2 blankets to make it look straight at first glance. The beds in the bedroom gave me emotions because they didn't seem to stay on their feet very well, the bathroom door wouldn't close because it was pulled off the hinges. Sea view. Considering that we stayed only 1 night and theoretically they didn't have time to fix it after I drew their attention to the reported problems, I give them 3 stars. The distance from the beach is not very long.
    1 person found this review helpful 👍

  • 1/5 Andre W. 3 years ago on Google • 5 reviews
    Terrible Hotel with even worse staff. We booked a Triple Room/Double Room with Extra Bed. Upon arrival we were given a Room with just a Twin Bed. After informing the Receptionist he expected all 3 of us too sleep in a Twin Bed (2 Singles). After asking for a refund he became very aggresive at which point we rung the police. We then tried to leave the hotel and he proceeeded to lock us in. This was the worst experience ive ever had in a Hotel. I would highly recommend not staying at the hotel, it has terrible staff, outdated decor and you're better off spending your money elsewhere!
    1 person found this review helpful 👍

  • 3/5 Димитър �. 3 years ago on Google • 35 reviews
    Great location. The rooms need renovation.

  • 1/5 Erik E. 2 years ago on Google • 21 reviews
    The good thing first, it's very good. There are many small snack bars and the path to the beach is very manageable. The air conditioning works and it is very quiet. Unfortunately, the hotel has seen its best days behind it in all areas. The bathroom was very poorly cleaned and repaired. The beds were broken, as was all the other furniture.

  • 4/5 Marius V. 4 years ago on Google • 6 reviews
    Not good not bad..

  • 1/5 Adriana 2 years ago on Google • 6 reviews
    Although I had reserved a room with 2 beds and an extra bed, when I got to the room, the extra bed was missing. We were brought an old creaky folding bed (all beds creaked). The air conditioner was barely working, the toilet bowl was not working. Staff with an unprofessional attitude, when you asked them something they acted as if you were bothering them. I do not recommend.

  • 1/5 Florin-Serban S. 3 years ago on Google • 3 reviews
    The very high price for the conditions offered (I booked the room through airbnb ~300 lei), the beds creaked every time you moved, and in one of them 2 slats from the mattress support were broken so that a hole was formed. We were accommodated 3 people and the 3rd bed was an extendable one that was only 1.6 m and the mattress on it was a bit thicker than a blanket. The remote control for the air conditioner was not functional and even after I reported this, the situation was not fixed.

  • 1/5 Gherma L. 2 years ago on Google
    (Translated by Google) A terrible hotel with moldy dirt and broken furniture and outdated bathroom the bathroom could not be used I booked 3 nights but I resisted only one 3 star hotel does not deserve even one I ask the authorities to take measures I did not have money left over the two nights meaning as much as you can I take full money who gave permission to this hotel and I wished the gentleman at the reception to have the same room when he goes on terrible leave (Original) Un hotel groaznic cu mizerie mucegai si mobilier rupt si invechit baia infecta nu se putea folosi am rezervat 3 nopti dar am rezistat doar una hotelul de3 stele nu merita nici macar una rog autoritatile sa ia masursi nu mi sa restiut bani pe cele doua nopti adica rezista cat poti eu iau bani integral cine a dat autorizatie avestui hotel i am urat domnului de la receptie sa aiba parte de aceiasi camera cand pleaca in concediu groaznic

  • 3/5 Bineata M. 2 years ago on Google
    (Translated by Google) Well located hotel, close to the center. Large, spacious room with parquet and access to the terrace. Unfortunately, not enough towels. Since it was probably also a holiday (St. Mary), during the 3 days we stayed, no one came in to do a little cleaning, to change our towels, to provide us with hygiene products (soap, shampoo). The receptionist is a bit uncommunicative and distant. I appreciated the fact that the hotel is renovated and has new furniture, with lots of storage space, extra pillows and blankets. (Original) Hotel bine situat, aproape de centru. Camera mare, spatioasa, cu parchet si acces la terasa. Din pacate, prosoape insuficiente. Fiind probabil si sarbatoare (Sf. Maria), in cele 3 zile cat am stat, nu a intrat nimeni sa faca putina curatenie, sa ne schimbe prosoapele, sa ne asigure produse de igiena( sapun, sampon). Receptionerul cam necomunicativ si distant. Am apreciat faptul ca hotelul este renovat si are mobila noua, cu multe spatii de depozitare, perne suplimentare si pături.

  • 1/5 cora m. 2 years ago on Google
    (Translated by Google) Friendly hosts. Without the necessary things in the room: lack of glasses and towels, miserable carpet, (Original) Gazde neprietenoase. Fără cele necesare în cameră: lipsă pahare și prosoape, mocheta mizerabilă,

  • 1/5 Sorin N. 4 years ago on Google
    O experienta urata deoarece am primit alte camere fata de ce rezervasem

  • 3/5 ion v. 1 year ago on Google
    Lăsa de dorit mobilierul este vechi și raportul calitate preț lăsa de dorit.in schimb personal recepție foarte amabil.

  • 1/5 Liviu I. 3 years ago on Google • 2 reviews
    I had an extremely unpleasant experience!!! Although I had read negative reviews, I thought they were malicious people, but unfortunately all those with negative opinions were right. First of all, the people at the reception are very frivolous. Although I mentioned, when I made the reservation, that I wanted 2 rooms on the same floor (because we were 2 families), at check-in they gave us different age rooms, because they didn't have the same age. Later found a room after changing pers from reception. In addition, a price higher than the difference that I still had to pay had been paid. The staff doesn't know the rooms, that is, they recommended us the bigger rooms, the ones that also have a sofa, because they have a window in the bathroom. When I went up, surprise, not a single bathroom had a window, moreover, it didn't even have toilet paper. Instead there was plenty of mess. Stained walls, unvacuumed and stained carpet, air conditioning that did not quite work within normal parameters, curtains falling from the rail, very dirty windows, bathroom with mold, the toilet lid was dirty with feces, many hairs on the bathroom tiles , without dryer (although it was mentioned in the description). The only thing ok was the linen, which was amazingly clean, although the bed sheet was in two pieces (probably they didn't fit the size of the two beds together, because that means a double bed). The only thing I gave a star for is that it is centrally located, relatively close to the beach. I do not recommend this hotel and I am not exaggerating any of the above. If you don't believe, go see for yourself. Due to the conditions offered, it is not for sale at 3***, nor at the asking price. Even some 2** hotels are way over the top.
    2 people found this review helpful 👍

  • 1/5 Florin C. 3 years ago on Google • 1 review
    Having a reservation made by phone for a period of 3 nights. The reservation was made by phone at the recommendation of the hotel to book directly and not on booking to avoid taxes. ;) Arriving at the accommodation unit, we were asked to pay in full before viewing the room. Later, I found that it was not according to the photos on the website and that it was not according to expectations in terms of cleanliness and functionality of sanitary items, AC installation and refrigerator, we decided to stay only 2 nights. We discussed at the Reception about the possibility of refunding the value of the last night's accommodation and we were informed that it would be resolved before the cancellation, but later they did not want to do this again, without a plausible justification. Also, the accommodation unit has multiple irregularities regarding operation and especially cleanliness, as follows: - AC does not work; it is old, dusty and gives off a pungent smell - the refrigerator does not work and the furniture door was broken - the leaflets were detached, torn, with nails sticking out - there were cobwebs in the bottom corners - the furniture and cupboards had not been dusted - the curtain was very, very dirty, almost black with dust - the bed mattress was stained - only one bulb in the room was working - in the bathroom, the air heater was old and very noisy - the toilet lid was defective and above all, there was no seal for disinfection - The toilet brush was very dirty - the shower curtain was very dirty and torn - The soap dish was detached - the siphon was rusty and clogged - the batteries were dirty and with a very high degree of non-functionality: they were difficult to handle and there was no pressure. I mention that I have photos of the above listed.
    2 people found this review helpful 👍

  • 1/5 Adrian U. 2 years ago on Google • 2 reviews
    I had booked the double room with an extra bed, but the extra bed was missing at the time of check-in, an old and very uncomfortable folding bed was brought later. All the beds in the room were creaking quite loudly. The air conditioner and the fridge were not working. The internet on the floor had too little range so it was constantly disconnecting and the speed was deplorable. In the room, an outlet hangs from the wall, the battery in the bathroom was working very hard. The hotel entry card was not working and we had to wait in front of the hotel for about 30 minutes before someone came out to open the door for us. The only person who brings an extra was the maid.
    1 person found this review helpful 👍


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