Our room was very reasonably priced, spacious and had a comfortable bed. Unfortunately our AC unit was very weak, and could not manage to cool our room adequately. Also, found some pretty extensive blood stains on our sheets, which was pretty gross and unsanitary. We booked an entire floor of rooms for an event, and each room had some type of problems in it, so just be sure to check over your rooms thoroughly before you unpack, just in case you need to ask to be moved.

Rooms are nicely renovated. Cleaning staff not through, I asked to have my room cleaned twice and body wash refilled. The sinks, counters, floors were never cleaned and I had to ask multiple times for body wash. When calling the front desk, they made it seem as if it’s an hassle to ask for their assistance. The breakfast menu is terrible, they only offer breakfast sandwiches, Quiche and oatmeal, not very appealing taste wise. No option for hard boiled eggs , fresh eggs or breakfast meats. They have a bar, which is a nice service in the evening. I will not be staying here again when I travel to the area .

During my stay at this hotel, my catalytic converters were stolen from my truck. Although we filed a police report, it was in vain because the property has no external security camera. The hotel staff was completely apathetic to the situation, more worried about their personal vehicles in the parking lot than the predicament we were in, unable to get a replacement on a Sunday and unable to drive the vehicle home. We also opened a case with Marriott on this issue and the property manager refused to get in touch to discuss the horrible experience.

Love this hotel & the one next door because of their communication and service. Needed to reserve a block of rooms for a sports team. Carla was so helpful! The hotel is very clean, the renovations are nice as well. They are a green hotel - I didn’t know what that was but they quickly explained it. Hotel staff was helpful, breakfast was great. We will book again!

The is the worst place to stay. If you use the wifi they will charge you $4.95 and say that you “upgraded” your wifi. I don’t even know how to do that but okay. Next thing, they will not refund the “incentive fee” back to you, which is also $62. They are money hungry seems like. The room and hallways smell like they are wet. We stayed in room 401, the walls near window have mold growing but don’t worry they just painted over that and are flaking from water damage. It had rained one day we were there, when I opened the curtain there was water in the window. You don’t get housekeeping unless asked. The towels and rags are rough on the skin. There are no trash bags to put into the trash can, so all toilet paper goes down the drain. When I took out the trash from when we were eating out, the trash can by the elevator was full. The pool had a bunch of bugs in the filter you could see. Overall it was a bad stay. We will never be staying here again. I even bragged on them because the first time we stayed it was awesome, the second time around was awful. Oh, if you booked through booking and i’m sure other sites, if you call to ask for help all they will say is “hmm, you’ll have to call the place you booked with because they deal with all that.” The lady at the front desk couldn’t even find my reservation. When we left the hotel she said they would email us a receipt, and they never did. Hotels are about convenience for the traveler not for the worker. The lady I just talked to on the phone, I think her name was Ginger, she was a lot more knowledgeable and understanding than the first lady was! She made the phone call even better! Also it’s been several months and we haven’t gotten our refund back. Save yourself.

We stayed here for a day. The place was fairly clean. Their complementary breakfast was sufficient to get us started for the day. For the price, we think it was good value. I would not mind coming back. We did not have a negative experience here.

This place was ideal for the chain and type. We were driving through the metroplex and stopped for the night. My larger family with young kids stayed here perfectly. There were lots of young kids playing and making lots of noise kinda late. I didn't bother saying anything because it was Saturday, and they were just being young boys. They didn't do anything I didn't do at that age. The breakfast was on par with the brand, and the local area seemed safe with easy access to most anything. Even like the town quite a bit. I might just move here and start a new life 😆 🤣 😂

Excellent place to stay in Lewisville. Very modern and clean. Bruce should be the face of every hotel guest team. He was very knowledgeable and went out his way to ensure my stay was nothing less than perfect. Highly recommended weather your coming in for work or here with the family!

This was a quick stop but a great experience! The staff here were friemdly and helpful. The hotel interior lobby and the exterior sitting space were well appointed and spacious. As we were here mid afternoon, the space was not busy. The chairs were comfortable and the room bright. We were not here for a stay in one of the rooms but for a business meeting. The location was easy to find and offered several dining options. Thank you spring hill!

Rooms are nice, clean, and spacious. Service was great. The free breakfast was fairly simple. The eggs, bacon or sausage (switches off every day) were fresh and resupplied as needed. You could also make a fresh waffle (Texas shaped), have some cereal or yogurt, and juice and toast. Good location. The only negative was some minor bathroom issues that couldn't be resolved because they didn't have anyone working over the weekend. Glad it wasn't major.

Rooms are comfortable, King size bed is not. Gave me a sore, stiff back that was very uncomfortable to drive home after 2 days staying. Very nice staff. My check-in experience was great with Tania talking about all the amenities and informing the locks would be reprogrammed the next day and keys would not work. The market in the evening is on the honor system as night agents are busy on property with issues. Stood around 15 minutes before they came back to charge items to my room as other guest took items and vanished into the elevator.

Excellent Marriott property located close to both I-35 and 121. Many great restaurants close by. The staff are always very courteous and helpful. Rooms are spacious and comfy. It has recently been remodeled and upgraded. Gym is a great hotel gym.

This hotel was pretty decent. For the most part, I liked the hotel, but I must say I had a tough night getting sleep. I am pretty good and flexible normally, but I was unfortunately uncomfortable last night. Pros: 1. Good location 2. Sleeps up to 5 (good for large families) 3. Breakfast 4. Good amenities, i.e. outdoor fireplace, fitness cente 5. Front desk Cons: 1. Uncomfortable beds. 2. Rooms are not soundproof as much

Had reservations at Residence Inn for a 2-bedroom suite. That didn’t go well (you can read my review there) I called at 3:45 asking for a 2-bedroom suite for the same night. Natalia answered the phone and said it was not available; but could get me 2 connecting rooms. I told her I was 5 minutes away and all she asked for was my name. When I walked in, she asked, “are you Debbie?” By 4pm, Not only did Natalia have us checked in with a smile and assurances our stay would be nice. The Hotel is Awesome. Beautiful pool; outdoor sitting; and a bar. Rooms were more than I could have hoped for. Only issue is this is a Pepsi place not Coca-Cola 😊 Natalia you are AWESOME, and I will be singing your praises. I was truly finished with Marriott until you!

Our room was super spacious! It had a king-sized bed on one side and a daybed with a trundle on the other. Both sides are divided by a desk and a mini bar/kitchette. It had a mini fridge, a coffee maker, and a microwave. Plus, the TV rotates so it can be watched from either side. Bed was really comfy! Everything was very clean and well kept. Definitely will stay here again next time I'm in this area!!

Good: clean rooms, quiet, very affordable, close drive from DFW airport Bad: offered very few of the services they advertised. No pack and plays in the entire property. No breakfast offered.

The rooms were nice and bed was comfortable. The latch on the bathroom did not work but other than that it was great. It would be great if they offered coffee through the evenings.

Property is nice, clean and well equipped. Cute fire pit outside with outdoor seating. Good breakfast! Rooms fit our family comfortably, we will continue to stay here every time we’re visiting Lewisville!

All the respect in the world for morning staff Sage and Claudia. I woke up in a poor mood to say the least ready to grab a coffee and bolt to my events for the day. Safe and Claudia however took the time and went out of their way to make sure my day started positively and with a health breakfast to keep me going. At first I thought it might had been because I was one of the first out of my room this morning however I sat and enjoyed the sunrise for another hour or two and watched them give the same exception service and smiles to everyone they saw. WAY TO GO GUYS! :)

Stayed two nights. Very quiet, bed comfortable, breakfast was quite nice with perfectly done scrambled eggs, bacon one day and sausage the next. Coffee quite good. My only complaint (and it didn't particularly bother me or my wife) which might bother some people is the shower and toilet rooms (two separate rooms, which is nice) have frosted glass doors. So if the toilet gets used at night, the light may bother other sleepers in the room.

Super clean and nice for the price! Actually stayed here after a reservation mix up across the street. Rooms were much nicer anyway! The only weird thing was putting a hotel key in the slot for the lights to turn on in the room. AC was cold but didn't blow enough to cool the room. Staff was courteous and housekeeping would shop up with towels after a phone call about minutes later.

This should have been the perfect place to be for my extended vacation. I was very pleased with the 2 bedroom Suit idea. As a party of 3 we all had a place to sleep separately. The design of the room was perfect for my needs. But that's where it ended. The furnishings inside this suite were so, so bad. Couldn't use the sofa/sleeper as it was badly broken. Bathroom heavy sliding door was broken (off its track). The mini fridge had an ice block of over 5 pounds and wouldn't run more than 2 hours... had to keep pushing a button for a 2 hour quick chill. The carpeting was very worn out. The seal on the shower door was cracked plastic and kept falling off. The large mirror had some fancy deco frame and I couldn't see well blow drying my hair. Had to have a room key placed in a slot so the bathroom lights would work. Makes it tough when only 2 keys were given. Only good things in that room was the space, the 3 beds, closets, desks, mini pantry area and the TVs. The other issues here were the lack of quality service from the staff. On day one, made the report about the mini fridge, bathroom door and the sofa being broken. Next day, the fridge was fixed, but nothing else. On the morning of day 2, told the front desk girl about the bathroom door and sofa still needing repair. She didn't comprehend what I was saying. Didn't write it down, apologize and said nothing. Again, nothing was done to fix the issues. Told another desk clerk that evening about the door and sofa. He apologized and BS me and said he would get on it. Day 3 late morning and no fixed bathroom door, yet. So by the early afternoon another complaint was taken to the front desk. This time it worked and by the end of day 3, our bathroom door was finally fixed. Still no fix on the broken sofa. We left on day 4. I was really disappointed with the staff here. They didn't do good work through the 4.5 days spent here. There are trash cans on each floor next to the elevators. They sat, overfilled for over 48 hours before they were emptied. The weekday front desk staff wasn't up to Marriott standards at all. The room was not Marriott standards, at all. This Springhill Suites pretty much failed in almost all aspects. The grounds are great, the lobby is nice, I liked the complimentary breakfast each day - however, very limited on the breakfast items. A little outside pool, but too chilly to swim. Nice workout area. While I love the idea of a 2 bedroom suite, lobby area, outside patio area and the complimentary breakfast, this Springhill Suites was not a good Marriott hotel. I won't be back to this hotel in Lewisville, TX.

Unbelievable. Upon check in a couple worker and myself noticed a horrible chemical smell. The smell was very apparent in all parts of the hotel. It didn't seem as strong in my room so I dropped my bags and went to get food. The chemical smell was so bad I still have a nasty migrane hours after leaving. The front desk didn't want to fully refund me so I had to call customer service. The room had stains all over and several minor problems as well. Stay somewhere else.

The staff are very polite and respectful. The room is sparkling clean and the breakfast is delicious! Love this place

Rooms are in rough shape. Pull Out couch was filthy. Bathroom door didn’t close because the wood trim is so warped. Bathroom mirrors are falling apart. Pool was too dirty to swim. Front desk folks were nice and helpful and offered a different room but it was just as rough.

So I have stayed off and on at this property since it was new and it has always delivered a great experience. However this time was quite the opposite. I understand that things wear out in time but when you as a property ignore those items then it reflects on the stay of your customers. First, the lamp by the door would not turn off so the only way to turn it off was to unplug it. Second, the mirror in the bathroom is pealing away from the glass and looks very sloppy. Third, the toilet runs non-stop. Thinking it might be a simple adjustment I tried to do so but the components inside we just worn and it wouldn’t turn off. Forth, the bathroom door malfunctioned and locked us out so first thing in the morning we had to wait for maintenance to show up and unlock it. Fifth and most importantly, when we checked out I went over this verbally at the desk with the young lady and she just looked at me with a deer in the headlight look, didn’t write anything down and then said, “sorry.” We will move to a different property for our future stays.

Let me start off by thanking the entire staff at this hotel! You guys were freaking awesome! The hotel is nice, the rooms are huge and the location was cool. Downsides are...the pool is small and closes at 10, they only had 1 elevator due to one being out and our rooms sleeps 8 (there were 6 of us) but only one bathroom and we are all women lol! We made it work tho. Another downside was the breakfast. I read a lot of reviews and people loved the breakfast, but we did not. The eggs were really soft (needed to be cooked a little longer), there was no bread for toast, no ice for drinks, and they took the waffle maker out on Monday which was the only thing that was really good. We do understand that covid is still out, but a few more choices would have been nice. The worst part was someone stole the catalytic converter off of my cousin's SUV while parked in the parking lot and we had to have it towed all the way back to Oklahoma City bc they cut the transmission line and two other lines.. Regardless to all of that, we enjoyed our stay at the hotel. If you have a large group, this is definitely the place to be so that you all can be in the same room.

This is a pretty meh property. It’s definitely conveniently located, but so are the other 10 hotels on the block. It is bright, spacious, clean, and has all the amenities you’d want. Employees were decently friendly and even the complimentary breakfast was pretty good. No bacon, sadly, but the property and amenities were decent. But then you get the rooms, which they for some reason classify as “suites.” I’ve stayed in a true one bedroom suite in Vegas. Double sinks, two TVs, a soaking tub, bathrobe, separate guest half bath, the works. That was a suite. Sure, the rooms here may technically be “25% larger than your average hotel room” but that extra space is mitigated by the atrocious layout. Bathrooms are in front of the bed (the stock photos conveniently don’t show that angle) so you get to see the backlit silhouette of whoever is in there while you’re in bed. Plus, this layout means no TV in front of the bed like every other hotel ever. There is a decent sitting area flanked by a desk, but then there’s just all this wasted space by the front door. Finally, several of my lights didn’t work. There were two switches by the front door that didn’t do anything (and the front desk didn’t know what they were supposed to do, either). There was a mini closet against the back wall; just an absolutely bonkers layout overall. What truly irked me about this property was that there was only ONE front desk agent. The minute we walked in to check in, she received a phone call and spent TEN MINUTES helping someone on the other end book a room. Doesn’t Marriott have a 1-800 number for reservations? Isn’t there someone in the back who can take the call instead? The sole front desk agent responsible for all hotel guests should not be making reservations. When I came down later to ask a question, I was faced with a line three deep and, you guessed it, still ONE front desk agent. A single front desk agent (who doesn’t speak English to boot) is to be expected at Motel 6 or Super 8 or whatever bargain basement bedbug hotel you see for $49 on Priceline. This place charges $150/night most weekends. Assuming a full house, 119 rooms * $150 equals $17,850 revenue for ONE NIGHT. Two front desk agents at an unrealistic $20/hour * 24 hours is $960. So, it looks like this property owner is too cheap to give up just 5.3% of his daily take just to keep the front desk properly staffed. If they’re skimping on staff this badly, you gotta wonder where else they’re cutting corners. I don’t know, maybe my expectations are a little unrealistic. Maybe I have to get to the $300/night properties to have more than one human available at the desk responsible for basically running the place. I just feel like, for $150, there should be more. There should be more employees, better breakfast, and better rooms. Come on down to SpringHill Suites! Our front desk agents double as call centers and don’t know how things in your “suite” work. Sit back and stare at the frosted glass door (that didn’t properly latch, by the way) of the bathroom, stare st your suitemate working at the desk, or hang up your suit in the world’s most awkwardly placed closet. Or, if you’re feeling really spicy, dance in the huge void by your front door. $150 please. At least the parking is free...

This hotel was reasonably priced, so I was surprised to find the staff to be so helpful (I'd had outpatient surgery nearby, and recuperated in my room for a day) so I wasn't in great spirits - but the staff rolled with it and were totally amazing! The room was spacious and well equipped - absolutely no complaints. The breakfast was crazy! Reality good food, with well selected options - I left full and happy. My only disappointment was that I was heading home where things would be less accommodating!!!