If I could rate zero stars I would. No matter when you show up be prepared to wait six hours. Customer service is VERY RUDE. I went in because of possible kidney infection. I had blood in urine( my pee looked like Texas Longhorn burnt orange). Once you get to the back the Drs and Nurses are FANTASTIC! But that’s after waiting in the lobby for 5-6 hours and you find a present in the bathroom when you need to drop a deuce. There was feces on the toilet seat in the bathroom. Was dried up so definitely was there for half a day. You couldn’t pay me to come here ever again. I’ve been here 7 times, every time is same experience, other than the feces on bathroom toilet seat. That’s only happened once. Smh. If I could give docs and nurses 5 stars separately I would. But a five hour wait( dealing with rude people at the counter( I don’t mind the people in the waiting room room at all, would probably end up in handcuffs if I didn’t have a common enemy with everybody waiting). I’m done. STAY AWAY!!!!!!!!!!!!!! Advent should commit corporate suicide. Worst hospital in Bell, Lampasas, and Coryell Counties. Aaaaahhhhhh!!!!!!!!!! After all that I was told their guess was kidney stone, which would need imaging to verify wether it is stone or tumor!!!!!!!!!!Luckily the Dr was budget friendly and recommended that if I could hold out a day to go to quest diagnostics for a fraction of the cost at the ER. Makes sense to me.

It’s crazy how slow it is at this hospital. Then when I inquire about my how long before I’m gone be seen the two white girls got a slick mouth and give you attitude. (mind you it’s been over three hours and I have yet to get called to the back but I’ve seen people who came after me leave and go). Advent needs more professional individuals working that front desk. At the end of the day customer service comes first. They should’ve stayed home if they didn’t want to work.

Is was a very pleasant visit. The receptionist was very kind and polite and I felt like I had known them for a long time just by the way they talk to you. the doctor was very professional and his nurse was very kind and courteous. It was really a pleasure to be able to understand exactly what was wrong, and what needed to be done to get my situation taken care of. I look forward to seeing them again thank you.

Overall the care was quite good. The cardiovascular team was responsive and knowledgeable. The nurses took good care and provided comfort during the hospital stay. The one thing, no matter what was circled on the menus, don't count on that being on the tray.

6hour wait I brushed off I know it can get hectic on the other side of the doors HOWEVER!!!I absolutely can not put in enough words how terrible this hospital was. I was recently there the other day and I paged 3 separate times to get help in which they turned off my call light and never came to check on me or did they respond to ask me what I needed. I needed assistance going to the bathroom it took over an hour to get help my bladder hurt so bad from holding it I anlmost peed myself because of it,among so much more that went terrible. Dr Cummings was great so was the charge nurse but EVERYYYYYYONE ELSE was extremely rude or treated me like they absolutely did not care.

Came at 5PM for a bladder issue. I was asked to provide a sample before going back. Three hours later I was admitted. About an hour after a nurse finally saw me. After telling her I had to go to the bathroom, they unhooked me from the monitors and let me go. Mid use, the nurse asked if I could fill a cup. Last I was told they lost my sample. After being in the room for over four hours (now 12AM), I requested a discharge. The ER doctor finally came and prescribed me meds. After going home, my condition worsened. I came back at 2:50AM but didn't get a room for three hours again. I'm now waiting on somebody to come here and help.

I came into the ER early with chest pain, shortness of breathe and a very low heart rate. I still had to wait in the waiting room for an hour before being taken back. A long day in the ER with various tests, they finally decided to admit me. I was not on an IV and went almost 12 hours with no food or water not sure what plans the doctors had. Somewhat understandable. By evening I was given a fruit plate because I am a vegan and a 4 oz cup of water. After dinner I was transferred to my room. Settled, I was given another 4 ounce cup of water but then back on no food or water after midnight in preparation for the next days testing. By the time I was taken for my tests the next day at 1 pm I was so weak, they were unable to perform the tests on me. I was pumped full of juice, crackers and peanut butter and taken back to my room. Dinner came, another plate of fruit and water. By midnight, I was back on no food or water. And still no IV fluids. I definitely was not dehydrated when I came in but was getting that way quickly. During the night I did actually need to go to the bathroom and called for assistance three times before the CNA appeared…she had evidently never been notified I needed help. By the morning I was so dehydrated and weak. Physical Therapy deemed I was even too weak to get up with assistance and go into the bathroom so they set up a bedside toilet. My test was supposed to be early but had been pushed to the afternoon. So again I was going long hours with no food or water. By this time I could barely get out of bed so they took my whole bed to the test vs me going in a wheel chair. Obviously I was weaker than I had been the day before. The team performing the test was a bit upset the condition I was in. If I could give 5 stars alone it would go to Debbie in the stress test lab. She was the one who pumped me full of food when she saw how shaken I was from not eating or drinking. She also had several times called up to tell the floor I could eat. It unfortunately was not told to the correct people. Once again I was pumped full of juice, crackers, and juice, and the cardiologist changed the order so they could do a different test in my weakened state. Once I was back in my room and was able to start eating and drinking again, I could feel my strength slowly getting better. Dinner came again another DAMN fruit plate. This time there was a menu slip that was the official vegan menu options. The fruit was not the default option. I could have had pasta with red sauce, mashed potatoes, roasted veggies, soy milk. So I finally inquired and they brought me some toasted carrots. Rice and mashed potatoes. I think I definitely would not have been as weak and feeble during this stay had doctors talked among themselves and not gave contradicting orders to the nurses. Patients should not be starved to death nor refused hydration. I even asked several times for an IV bag if I wasn’t allowed water because going pee once a day mustard yellow pee definitely indicates severe dehydration that did not exist prior yo coming to the hospital. Oh and as I write this, I have yet to be discharged and have been waiting over an hour and a half for assistance to go to the bathroom.

Pamela J Kells was the woman that checked me in. She was rude! Told me my appt was in a different place even though I’ve already been there before and knew where it was she told me no it’s not there and almost made me miss my appt(despite coming 20 mins early) bc I had to drive around to look for the place she lied and told me to go. She treated me very poorly! She doesn’t need to be in a customer service position! Not welcoming at all! Very condescending tone! I pray when I come back that I do not have to be checked in by her or anyone like her!

Been here since 10pm...it is 10 am now and still here. Only 1 Dr on shift. Come on you got to do better metroplex. Some of these nurses are not too friendly. Have me just sitting here while everyone is supposedly on a code. I'm not getting any thing done while I'm sitting here

Brittani P., ultrasound tech in the Women’s Center, is an amazing and special person. I’m going through a very difficult time right now and was having an emotional day. She was professional and skillful in performing my ultrasound but she went above and beyond listening to me and recounting her own very similar experience, telling me how she got through and most importantly, how she survived it. Taking the time to listen and hug me when I was feeling so lost and alone meant everything to me. Thank you, Brittani! I will never forget the unbelievable kindness you showed me.

Received postpartum care at Advent which was unplanned but am thankful I went here. Everyone was very attentive to making sure baby & I were healthy after having an unexpected home birth. Also, the congratulations sparkling grape juice & cake was sweet! It made my husband & I feel special & like a “date” while becoming a new family of 4.

Went in for a routine colonoscopy. The front office young lady was very kind. The nurses and the doctor were very kind as well. Very informative. All of the staff were amazing, kind and comforting. Would definitely use their services again! Thank you all so much for making me feel safe and cared for. It meant a lot.

Matt is caring, professional and creative. He listened to my physical issues each session and designed the therapy to meet those needs. Each session was new and effective. His encouragement and concern were excellent. I am 100% better after being under his physical therapy. I am very pleased.

The lady that you checked in at next to the pharmacy was wonderful, sweet and very helpful! The mammogram office was very nice. The receptionist lady was great the lady who did the x-rays was great. I had a very nice appointment.

The staff was absolutely amazing in every way. The dr and nurse for my birth allowed me to start things the way I desired until it was necessary for me to have a csection. They took extra precautions and were supper attentive in the delivery and o.r. When i got to the postpartum wing it was a little different. My room was dirty and the nurse took forever to get me more then tylonal. I had a csection and was only given tylonal for two days after. Even when the dr said i needed something more.

By far one of the best hospitals I have stayed in. The postpartum team is AMAZING! Love them so much. Valencia , Alex and Alexis were my nurses and very tentative and knowledgable.

My induction was delayed, the rooms were dirty. I hemorrhaged with little communication from the medical staff, my pain was not managed, the blood each time I walked to the bathroom was not cleaned, the iv fell out because I had to clean, the new iv took over 7 tries and 1 hour to put in, by the time I got the epidural I was in full blown labor and ending up having my child naturally, they pumped the epidural in me so fast that my lefty leg was numb for over 12 hours/only my left leg, I got transferred to couplet care without showering, my child went 12 hours without an assisted bath, with all the blood/mucus/placenta and everything else on me I did not shower for 28 hours and it was completely unassisted, I was called large or a big person by 3 nurses and 1 doctor, the clamp was not removed from my babies bellybutton upon discharge AND I was not given wheelchair assistance. Treatment and facilities were disgusting, no such thing as patient care!

Had a tonsillectomy done here. Great experience for the most part. Staff was very caring and helped me through the anxiety of going under. Missing one star bc I had to do a lot of my own research on the aftercare. The packet they give could use revision.

Had my baby girl here in 2021 and my baby boy in 2022. Both times my experience was amazing. All shift nurses were kind, friendly and considerate of all my needs and concerns. They made sure that I was comfortable and never had a problem answering any of my questions or fulfilling any requests I had. From start to finish my birth experiences were the absolute best I’ve ever had.

My labor experience here was great! the labor and delivery nurses were all very nice. One of the nurses in particular Skaiye was my favorite you can tell she loves her job she was also very nice and caring.

My first visit to this facility. Outpatient in their Cath Lab for Heart Testing. Everything went really well. Check in was relatively simple. Nice waiting area but didn't spend much time there. They came and took me back for the procedure. Everything went well. Staff was very pleasant. Answered all my questions. Procedure seemed to go well. I have no complaints. Dr explained everything and they got me set up with further appointments before I left.

The labor and delivery department is unmatched. The nurses and doctors explain everything, make sure you’re comfortable and they’re super professional. My nurse Mrs.Jennifer was amazing and made my birth process a positive experience, and I’ll never forget it.

Wonderful experience from door to door. Amazing and attentive staff. Labor and delivery and couplet staff are top tier. The nurses all need bonus checks and raises for their professionalism, care and standard of care all around. Dr Turner obviously loves her career and made sure I left better than I came. Her support made the difference.

I went to er Saturday for abdominal pain. Was seen right away. All er, nursing staff and doctors were very good. I needed immediate surgery. Dr. P. Yorgure who performed the procedure was great. Spent overnight in hospital 5th floor nursing Station took good care of me.

Everyone was friendly and very conscientious about their jobs. I would recommend this office to others even though in all the time I have been coming to this Dr, I have never seen him. I don't know if he exists. All in all it was a great visit.

My experience at Advent Health was positive and the Doctors, Nurses, and employees are patient centered and caring. I definitely recommend them if you’re looking for good health care. I would return to have my medical needs taken care of.

I cannot say enough about Dr. Allerkamp, the OR staff, L and D, and the postpartum staff! They are the most amazing, kind, caring, and loving people that you could ever hope for. They took such wonderful care of my daughter Elena during the whole c section and recovery process, and took care of each and every need until she and my grandson Samuel were discharged today. You are in good hands with this team!