If I could give zero stars then I would. My family has been going to Dr. Ricky Mitchell for our pediatrician for years. He is wonderful and his staff is amazing. The mistake was made when my daughter started going next door to his brother's office for her care. The staff is rude. They are condescending. They mess stuff up and or don't do stuff you tell them needs to be done then it's the patient's fault. You never get to see Dr. Charles Mitchell it's always someone else and his nurses and front desk help are beyond useless. And let's not forget the office manager Ms. Phyllis who is the worst of the worst. She might be good at running his office but she has zero people skills. After speaking with her my only thought was I needed to find a new doctor for my daughter. Rude and inconsiderate do not begin to describe her inflated egotistical nature.

My daughter has been going to this clinic to see Dr. Mitchell for 16 years. I have never been so disrespected by the front desk and manager Phyllis or however you spell her name since she referred to me as an idiot when I asked her how to spell it. I simply requested a copy of my receipt by email ( no medical records) She refused to send it and when calling back I was hung up on by front staff NUMEROUS times. This is so unprofessional!!! Or as some could say GHETTO. The Dr is great but, the staff upfront could definitely use some etiquette on customer service as well as professionalism.

I have been going to this Doctors office for about 4 years now! They are amazing! I have had a few doctors within the facility but the one I have now Steven Ralph has been amazing. Last time he saw me we agreed to treat my medical condition aggressively. I took all that we discussed and made all the changes he suggested and today the results came in and we where able to back off a little on my medication. Thank you Dr. Ralph!! I think we where both almost in tears at the progress I made

Hey, I am here to tell you that if you you want to feel better, really feel better, Dr. Ralph is the man. Within two years he has had my A-1C holding at mid 5s. My high BP, when I started seeing Dr. Ralph I was on three different medications now, I don't even take any medication for HIGH BP. Dr. Ralph takes time to know his patients and that is why he is so amazing and such a great DR.

Physicians are outstanding like Dr.Raphl and Dr Mitchell pediatrician..but unfortunately the clerical and from desk personnel are so so rude with the patients..they does no understand the means of patients there are sick and deserve very delicate behavior from them.I think the must to ve retraining in how treat their customers.

Dr. Ralph, Dr. Rickey, and Dr. Charles are patient and very caring doctors. I had the worst experience with Inchan who was rude dismissive and argumentative. He told me I wasn’t there the previous week as if I was lying, then tried to throw prescriptions at me while I was trying to tell him about a mix up that I had at the pharmacy (the week he swears I was lying about). I must have stuck a nerve when I didn’t accept just any drugs without being heard. This PA/“Doctor” then proceeded to grab his laptop and storm out of the room just leaving me in there…how disrespectful..and to hear him in the hall blaming me for “making him mad”. I’m still confused to how they hired him and are keeping him “knowing” I’m not the 1st to complain about his attitude. Finally, Dr. Ralph took care of me like always. But it was a very disappointing experience and very bad addition to the practice.

I’m posting this on 8/1/23, I have been trying to access my medical records so that I may enlist in the Army since 7/12/23. As a military brat, I have been seen at several clinics in several states throughout my life, and Elms Creek Clinic is the only one that has refused to be helpful in my attempt to obtain my medical records. I have called a total of 13 times since 7/12/23 and almost every time been told I must come in person to gain access. I live in Kentucky, I do not have time nor the financial ability to travel all the way back to Ft. Hood/Killeen to obtain medical records. Every other facility I have had to obtain medical records from during my recruiting process has emailed me a medical release form and instructed me to email it back to them with a copy of my Identification attached. Each other facility has been able to work with me and send my records over within 1 business day. Elms creek has not even attempted to provide me with a medical release form or anything of the sort that would grant me access to my medical records. The office manager actually threatened to withhold them from me in my most recent correspondence with her. This is the only piece of paperwork I need so that I may complete my enlistment process, and they are single-handedly preventing that from happening through their negligence. I am contacting the Texas Medical Board about my situation. P.S.-I had nothing but positive experiences with Dr. Ricky Mitchell throughout my time as a patient at Elms Creek Clinic, I wish their customer service staff lived up to the high performance that Dr. Mitchell exhibits day in and day out.

💖💖💖💖Elms Creek Family and Urgent Care is absolutely the most amazing doctor's office ever. I never have any issues with none of kids having to go see Dr Ricky Mitchell or his nurse practitioner if they can't be seen by Dr. Mitchell. His entire staff is so caring,his nurse is so sweet and always has a smile on her face. Dr. Mitchell always comes in with a smile on his face and starts singing to the child that is being seen in which I think that calms the child down because no kid normally wants to go to the Dr. Thank you so much Elms Creek Family and Urgent Care with everything you do!💖💖💖💖

I waited well over two hours in the wait room with only 2 people just to be called to the back in a room for another 30 mins. No services just rude assistant. Assistant taking vitals and front desk personnel were amazing!

Waited over 3 hours for a walk in not to be seen at all because I can’t get my children appts that aren’t months out because they are so booked up that any time they get sick I have to bring them in as a walk in. If you can’t timely see people I suggest not allowing walk ins. I would’ve had better like and timing at an emergency room.

Dr. Ralph is a wonderful doctor. Very caring and compassionate. I'm so glad I found him.

It's Charity Vasquez, I found a new primary care physican. Yall were practicing Muslim with Agnes. Queen Griselda Blanco of Killeen is my mom.

The place is friendly, nice and clean. The staff and doctors are amazing. Always remember smiles and being nice are contagious, bring it and you will get it.

Trying to change for their own office visit cancel due to doctor was not available. Scheduled me later date but still trying to change me 25 for cancel fee. Even know I called 4 times and they agreed to take it off. However still billing me 25 every month. Get your self together.

Dr Ralph is amazing very good doctor. He listens and is very knowledgeable. Helped me a lot with getting my health back in line. Also Speaks some Spanish. I also took my kid to the pediatrician here. Dr Ricky Mitchell is great he is very happy and makes your kid laugh and feel comfortable. This clinic is very good and I recommend it.

So the only reason I know this place is because I brought my godmother in to take her COVID test. Walking in the office looks really nice, inviting and calm, especially with the fish tank.😊 Everybody seemed friendly, even the people waiting on the doctors. I talked to a lady who was waiting. She said the staff was okay. She had to go off once or twice, and the gentleman said that things could get a little rough with this staff also, but the doctors were good there.😉 The only reason I gave it a four was the cleanliness. I feel like if you're working in a doctor's office, the environment should be clean. You've got to think people are coming in and out that are sick coughing or whatever going on with them have appointments you just never know what you may catch sitting in a chair.🤯 I would say please clean the chairs. People have to sit in there each and every day, and somebody who's not feeling well shouldn't have to sit down and look at gunk in the chairs?😉 Cleanliness is next to Godliness, and you have a picture of Jesus in the office, so please serve him well.🙏

Long wait times, poor customer service. I’ve never been to a pediatrician that had my kids waiting over 2 hours to be seen. Having little ones trapped in a room that long is not good at all. And zero communication from them

I'm glad the issue apparently was not life threatening because the doctor was useless. I came in for a lump that appeared on my arm because there was concern it was a blood clot. The doctor didn't provide meaningful information but suggested an ultrasound which I got and was told it would take 1-2 days to get the results. I never received a phone call and now cannot get a doctor to contact me for the life of me. It has now been 2 weeks since the ultrasound and the only call I received to ask me if I had the ultrasound.... I certainly won't be coming back here.

I’ve seen a lot of good reviews about this place and I’m glad some people had a good experience. I took my 5 year old with a nasty cough and concerns about being sick with some sort of respiratory infection. The wait wasn’t bad being we were a walk in, the ladies at the desk were super kind and helpful with everything. However, once we got back to a room, everything changed. I don’t even know what doctor or NP saw us, she never even introduced herself. Just walked in, sighed and dropped her folder down on the table. I could tell she wasn’t listening to my concerns very well as I kept having to repeat myself and the only response I would get it was “mhm” or “I see”. Absolutely 0 type of tests or blood work or anything done. She lightly felt my daughters throat and said everything *seemed* fine. Prescribed a 5 day prescription of prednisone for the cough but (I guess lost in translation?), we only had enough for 2, maybe 3 days. A week and a half later, the cough is still bad, the medicine never helped and I will be taking her to a different doctor who truly grasps my concerns as a parent.

Hands down best clinic I’ve ever been to in all my life!!! Dr.Mitchell is absolutely wonderful, the staff here from the front desk to the nurses are all so kind and friendly. Love this clinic and recommend anyone who’s unhappy with their current provider to come here <3

This was our first time visiting here for a wellness check. The front staff was professional and friendly, as well as the other nurses. My daughter absolutely loved Jana the nurse practitioner. We hope to return in the future for any other medical needs!

Dr. Ricky Mitchell’s pediatric side of the clinic is great. The front desk ladies may have seemed slightly stressed bc it was busy, but other than that they were still very kind and listened. The nurse that helped us was patient and kind to my son. We use Tricare. All the pediatric drs that we had to go to on-post could care less about my son’s health. I finally just took my son into this urgent care for his skin condition. And guess what?..it cleared up in a week’s time! We have been seeing the on-post drs for a growing rash since he was 6 mths old. He’s now 14 months and it’s gone within a week bc Dr Ricky Mitchell.

Dr. Ricky Mitchell was phenomenal with my children. The nurses were great as well. I will be fighting with my insurance to change my PCP, so we can continue to be seen by Dr. Mitchell and his staff