1/5 ICadet 6 months ago on Google
My
last
visit
with
Massage
Envy
was
the
determining
factor
for
cancellation
for
me.
On
November
15th,
I
had
a
Prenatal
Massage
scheduled
at
the
Miami
Lakes
Location.
The
weather
conditions
were
extremely
poor,
not
to
mention
there
was
flooding
everywhere.
No
option
to
reschedule
my
appointment
was
given
to
me
which
honestly
should
have
been
considering
the
dangerous
conditions
with
flooding
and
heavy
rain.
I
didn’t
want
to
lose
my
hour
and
a
half
session
because
of
it
so
I
called
them
the
office
to
let
them
know
that
I
am
pregnant
and
will
be
running
late
because
of
the
flooding
and
heavy
rain.
When
I
got
to
the
facility,
the
parking
lot
was
extremely
flooded
with
no
available
and
safe
parking
spots
for
me
to
get.
I
then
called
the
office
once
again
to
let
them
know
that
I’m
having
a
hard
time
finding
parking
due
to
the
flooding
in
their
parking
lot
and
asked
if
there
is
anyway
that
my
time
would
not
be
affected
by
this
because
the
weather
conditions
are
not
in
my
control.
Instead
the
manager
stated
that
the
Masseuse
needed
to
get
paid
and
that
unfortunately
they
could
only
give
me
the
allotted
time
left.
I
spent
an
extra
15-20
mins
in
the
parking
lot
trying
to
find
safe
space
because
the
floods
in
most
of
the
parking
spots
available
was
halfway
to
my
knees.
I
had
no
choice
but
to
wait
for
an
available
parking
spot
that
was
safe
for
me.
I
even
explained
to
her
that
I
left
my
house
earlier
than
I
would
have
when
I
got
there
because
I
saw
how
bad
the
weather
was
but
still
ran
late
and
ran
even
later
because
their
parking
lot
was
completely
flooded
and
still
no
consideration
of
the
extenuating
circumstances.
Because
of
the
stress
that
I
went
through
trying
to
get
there
safely
and
get
into
the
establishment
safely
I
could
not
even
enjoy
my
massage
comfortably.
Out
of
90mins
I
only
got
about
half
the
time
because
they
still
took
the
extra
10mins
(Which
it
they
are
practically
stealing
from
the
clients)
and
I
lost
30mins
trying
to
get
there
and
find
parking
in
the
flooded
area.
The
main
reason
I
scheduled
the
massage
was
because
I
was
experiencing
a
lot
of
tension
headaches
and
it
has
been
taking
a
toll
on
me.
Considering
that
I
am
pregnant
it
was
alot
for
me
that
day
especially
seeing
that
the
flooding
was
extremely
high
in
that
area.
What
bothers
me
is
that
Massage
Envy
does
not
take
pride
in
customer
satisfaction
at
all.
No
consideration
as
a
pregnant
woman
and
my
safety.
I
could
have
slipped
and
injured
myself
and
my
unborn
trying
to
get
there.
Even
if
they
couldn’t
reschedule
me,
at
least
consider
just
removing
the
30mins
lost
on
that
session
and
allowing
me
to
redeem
it
at
a
later
time.
This
isn’t
my
first
experience
being
unsatisfied
but
I
continued
to
keep
the
services
in
hopes
of
change.
That
day
just
helped
me
to
realize
there
was
no
reason
to
continue
paying
for
services
to
a
company
that
lacks
empathy,
compassion,
or
consideration
for
their
clients.
Even
the
masseuse
empathized
with
me
and
realized
that
my
appointment
should
have
at
least
been
rescheduled
because
she
saw
how
dangerous
it
was
outside.
If
the
massage
therapist
had
to
leave
early
because
of
the
weather
or
any
other
reason
(Which
I’ve
been
rescheduled
for
in
the
past),
why
wasn’t
the
safety
of
the
clients
during
this
bad
time
a
reason
to
at
least
give
the
client
an
option
to
reschedule.
I
am
truly
disappointed
in
the
services
provided
by
the
manager
of
this
establishment.
While
I
have
come
across
some
great
Masseuse,
Sahily
being
one
of
them,
I
also
feel
like
the
bad
outweighed
the
good.
I
decided
to
write
the
review
not
because
I
think
Massage
Envy
cares
enough
to
acknowledge
or
make
a
change
but
so
other
customers
take
this
into
consideration
when
choosing
to
pay
for
services
to
a
company
like
this.
1 person found this review helpful 👍
