This hotel is extremely unprofessional. I didn’t even stay here. Cancelled my reservation over a week before my stay due to having to cancel my trip. My card was still charged even though it was listed on booking.com as no cancellation fee by the date I cancelled. When I first called to fix the issue, the person who answered was RUDE. He attempted to argue with me and say “yeah you didn’t show up but you still have to pay. I don’t see anything about a cancellation” I said I have the email pulled up in front of me and gave the confirmation number. He then said “You’ll get your money in 5-7 days” and hung up on me before I could say anything else. Days went by and I finally received my money back, just for them to charge me AGAIN a day later. Now nobody answers the phone. Extremely unprofessional, rude and will steal your money!

Convenient located close to the airport. Has shuttle available to the hotel. Has a restaurant and a convenience shop there. Friendly and professional service. Room is really comfortable and clean. Safe is available and ice machine. Across the street has a Enterprise branch to rent a car if you need. Walking distance from cafes and restaurants.

The free shuttle was really convenient. Then things went downhill. I got in late at night & the key for the first room I was given didn’t work. Went back to front desk, wrong room number was written… ok mistakes happen… then the bathroom smelled of smoke… returned to front desk. Guy changed my room to the one next to it. Okay cool. Get in the room and I have some frozen stuff I need to put in the fridge…. Guess what, it doesn’t work. At this point I just need to sleep…

Okay for one night, but could be better. There was leftover food in the fridge from a guest. Bottled water costs $6. Did not try the restaurant here (went to Cane Grill in Marriott instead- there is a back passage connecting the two hotels) but it seemed OK. The shuttle comes every 15 minutes starting 450am, but it is not super punctual.

Had concerns after reading some of the negative reviews, but after staying here to catch an early flight I can say that customer service and rooms are excellent. Very comfortable clean rooms and the staff is eager to please and accommodate. Highly recommend if you need a place near the airport.

I spent one night there before I embarked to the cruise ship where I work on. The only thing that I didn't like was that I had a voucher for meals and I had 3 options one of those was the grill at the Marriott and when I went there with the voucher I got from the people at the front desk they didn't want to take my voucher for that restaurant specifically. The staff was not well informed about the meal vouchers, so that's a thumbs down. Other than that, I think it is a nice place to stay, not far away from the airport and not far away from the cruise ship port.

The good: Close to the airport, with a free shuttle every half hour. It has shared amenities with its bigger Marriott hotel next door. Clean, with a great, modern lobby and sports bar. Big rooms, and nice and quiet. The not-so-good. The rooms are looking tired. The couch in my king room had a couple of stains - not the greatest welcome. Hot water in the shower took up to 15 minutes to come through. Reception sent a maintenance guy who just looked confused when it worked for him but not for me. The bathrooms are tired looking too. It's a Courtyard Marriott - there's a level of service that you get that means it's always fine. This particular venue however never gets better than that. It's also not convenient for any local amenities - a minimum ten minute walk to any other food providers means you're at their mercy, or you need an uber.

Upon arrival check in was great. This was after 630pm. My room was freezing. I tried to adjust to 75 and after awhile I didn't feel a difference so I called the front desk to ask how to adjust the settings and turn on the heat The gentleman said there was no heat but he would come up to assist. He quickly arrived and adjusted setting so the ac turned off. He also provided an extra blanket and said room should warm up. About 3 am it felt warmer. I slept in multiple clothes. This was unpleasant because I have arthritis and my body hurt. If I wanted to stay in a low budget place without the ability to control my own room temperature I would have chosen a local hostel. My 3rd Marriott in a short amount of time and my last. I have never been exposed to a hotel without heat.

Free Airport shuttle every 15mins, lovely lobby, but disappointing room. Air conditioner leaked but we realized late so not only was the carpet soaked but we had unpacked and didn’t want to switch. The sofa bed couch was awesome looking, but the room didn’t have the bedding. Only a single sheet. We also realized late and decided to co-sleep. Pool was huge and the outside area was lush. The hot tub was out of service. I think we got unlucky, but don’t think we’d stay here again.

I stay at Marriott properties often. First negative review. Hotel was tired. Needs refresh. Worse trained staff I ever encounter at Marriott. Normal is excellent. This place terrible. Many other better options nearby. I explain to them my issues as I check out early and go to other hotel. My stay disappears from the site and is never posted to my loyalty account. They apparently punish for a deserved bad review. Horrible.

Front desk doesn’t have change for $5 seriously? Black lady and latino guy from front desk didn’t even provide option where to get change. If you have a paying guest of over $200 per night at least direct them to an atm or the store or the restaurant for change. You know going a little over your job wont hurt you guys. These front desk need to retrain for customer service. Seriously.

This is one of the best airport hotels. The General Manager is not only professional, she is also friendly and helpful. The facility is clean and well kept. The room was well maintained, clean, and very well kept. Location, location, location!!! The shuttle bus was in time and the drivers were helpful and friendly.

The front desk makes you feel welcomed. The lobby and the pool area had a nice atmosphere, and the bed was comfortable. However, cleaning could be better. I recommend this place for a one night stay only.

Room unclean and Lindsey the office manager never returned numerous calls. A friend and I checked in on 9/7 and she was sick to find her room had not been cleaned! yes in the time of COVID there was a wet shower, used towels. The desk clerk had little concern-so disappointing. Then when I asked to have points returned to account-she said you have to talk to the manager-Lindsey-who after 3 different messages hasn't bothered to call me back. I am a lifetime titanium member having stayed over 1,000 nights in a Marriott and know they do better. Shame on you for not checking to assure rooms are safe and clean, for not caring and especially to LIndsey for not calling back-and they said you were in-you just aren't calling back. I would not recommend.

Extremely happy with the Courtyard Miami Airport. It's super clean and super-comfortable, just what you'd expect from a Marriott. Has a pool and jacuzzi, though hours could be better. Generous omelette portions at breakfast (breakfast is at an extra fee). Shuttle that runs late (was told til 12:50 A.M.) and actually comes when the front desk says it will. This will be my go-to hotel when near the Miami Airport.

Check in was a little slow but it is to be expected when several groups are checking in at the same time but was quick once we got to the desk. Champions sports bar was nice and the food was good. Bartender was very busy but quick. The shuttle driver, didn't get his name but was working on June 3rd around 9:00 pm, was very nice. I helped him unload the bags as everyone else stood around just watching us. Lazy people these days. Room was nice. Bed was a little too hard for me and was hard to get to sleep. Could have just been excited about finally going on vacation. Everyone at the desk was very nice and polite.

I have been staying at Marriott‘s for 35 years and it’s a new city I go to I look for one of the brands. Most times on business I stay at courtyards because of the consistency. I was not disappointed by the one outside of the Miami airport. I didn’t arrive till after 1 AM Eastern time. The front desk clerk was helpful, jovial and polite. He took care of me and even got me a room away from the elevator on a high floor so I can sleep till 8 AM with less noise. I would highly recommend this location as it also has residence, inns, and Marriott in a gated environment.

Stephanie and Carine at the front desk were absolutely amazing !!!!!! so helpful and kind. they set the tone of my whole vacation. so helpful and made checking in so smooth. please praise them because they are the BACKBONE of this hotel. even when super busy and long check in lines they remained calmly and attentive. Carine really helped me out when I came to check in hours before official check in time. GORLS RUN THE WORLD

Outstanding stay. Using the mobile key made it like arriving home and going right in. Flawlessly. The staff was exceptional. Very service oriented and kind. Loved my stay.

This place really holds its value in some areas, but falls short for a Marriott in others. The rooms were overpriced considering the loud AC, stained sheets and limited space. I was surprised at the chemical smell, although clean. However, the bed was super comfortable, and the atmosphere, employees, lobby, pool etc were all great and deserve a 5 star otherwise.

We stood here just last week for up to 6 days. We always choose this location as it is now probably our 5 or 6 stay. We had a great stay, We would love to particularly send a great thank you to Miriam and Barbara the front desk who were amazing at accommodating us. Also, Juan Orellana who assisted me getting to my room while the elevator was under repair. Maria our housekeeper was the sweetest. We wouldn’t think of staying anyplace else. Jasmine Rosado

First - Shuttle and driver were fantastic. Restaurant onsite, Champs, leaves a lot to be desired. Worst part were the bed sheets- including pillow cases-were so stiff and rough in various spots. Never experienced something like it before. Disappointed.

The hotel was very clean and modernly upscale. The had a bar that served food which was a plus. It was close to the airport and close to the port where we needed to be

A/C was noisy and not cooling well. Dirty tub. No enough sugar for the coffee. One nightstand lamp was not working . Noisy neighbor. Good convenience pantry and nice desktop service.

BE AWARE: DO NOT pay for extended parking. We left our truck for one week while we traveled and came back to find our truck’s hood with a lot of deep scratches. Called the hotel who said the long stay parking is through a third party company. We got the number of the company and spoke with supervisor Felix who said they’ll look into it and call us back. It has been one week and still lo phone call. The hotel itself is nice, but it lacks supervision in their parking lot.

Management at this hotel is horrific. There was an issue with our reservation that we were not aware of until arriving at the hotel at 10:12 PM. The manger of the hotel, Elliot Amores, advised us that an e-mail was sent earlier that day (while we were flying) and our room reservation was canceled. Elliot was rude, demeaning, and seemed as if he could care less about our situation - a situation potentially leaving us without a room in Miami when we traveled from Texas. His behavior was extremely disappointing to see in a manager whose job it is to provide customer service and hospitality. I would urge anyone staying in this area to choose one of the other Marriott hotels in the immediate area.

Had to ask for bar soap and other bathroom amenities. Poor lighting. Bed was comfortable but poor pillows. No smoking was not enforced as multiple guests were smoking on the patio and by the pool.

Sorry but Marriott courtyard is out of touch on so many things. The pool "closes at sundown". Why? It's not staffed anyway. Other adults were wondering the same. I asked for a second chair for my spouse so we could both work for a couple of hours. I couldn't get one delivered until the morning I was leaving. How hard can that be? The bathroom door in the room kept closing. I wanted it open and had to slide a table in front. The bathroom sink only had tepid water no hot no cold. What? See picture which shows hot only. LOL. 2 decaf coffee pouches, 1 regular, no tea. Had to ask for tea bags. I preferred a second cup of regular coffee. The thermostat? It was so cold in the room, we put the temperature at 80F to warm it up. Nope. Had to shut it off completely and let the room warm up on its own. Now for the clincher. Such an awkward wifi. Laptop and phone wouldn't connect automatically. I had to call. And my company VPN wouldn't connect because the wifi had zero security. Everywhere in the world I have connected to wifi with company VPN no problem. Not at Marriott. Left early and got wifi at the airport. On the positive, the bed was comfortable. Lots of small things on their own are not significant but so many makes a difference.

Never really dissatisfied when staying with Marriott. Place was clean, staff as always helpful. If you have an issue they always take care of it. The shuttle from the airport was helpful. My only issue is the paid parking. It seems like many of the Marriotts around the country are now charging $20 plus for surface parking…not even garage parking. I feel if you are a Marriott rewards member parking should be waived. Otherwise…I would stay here again.

Nice hotel with comfortable but a bit outdated and aged room. Front desk personnel was going above and beyond to help us out with our requests. Kudos to Mark !

No coffee/tea in lobby whatsoever (wth?), $21 PER PERSON hotel food breakfast buffet (wth?) and paid parking (wth?) in addition the the cost of the room. Bare minimum amenities included with stay.

Room cleanliness is good, but should used duvet cover instead of 2 bed sheet to avoid cross contamination. Room attendants need to b friendly. Quality of food was excellent n delicious 😋. Receptionist was very helpful I m thankful to her.

I had a great time again! I was there three times and each time is great. It's the only place I like to stay when I'm in Miami. Almost everything about this hotel is excellent, and the staff is nice. Rooms are nice too. Lobby is nice! It's a great value for Miami. I love it and hope to be back again.

I'd love to give special thanks to the night desk clerk he along with shuttle bus driver they where so informative and specific on questions that I had that where essential to mine and my wife and daughters first experience on US soil, stay and enjoyment and promptness to making my connecting flight, thanks to the staff and board.

The Courtyard by Marriott was a great stay. We were there for 5-7 days. Great location to MIA Airport, very clean rooms, lobby, and pool areas. Great and friendly Staff and Services. Great and timely shuttle service to and from airport. On the day we checked out, our flight departed later that evening. The hotel kept our luggage until we returned to take the their shuttle back to the MIA Airport. I highly recommend this hotel. Thanks!

An OK Marriott property. A bit dated. Difficult to navigate at night. Pool closes at 8pm. But airport bus runs frequently. I asked specifically for a quieter room. They gave me an incessantly talking neighbor, who yelled the whole night.

Overall a great experience. The rooms were a bit smaller than we expected, but it was okay for a one night stay before our cruise. We did not spend a lot of time at the hotel, only a late night and left in the morning. It was about a $30 Lyft XL ride from the hotel to the cruise port, which was not bad at all, compared to the shuttle cost for 4 people. The restaurants were definitely over priced for what you get, which I was a bit surprised by, especially since it's an "airport" hotel. We did go during one of the coldest days of the year, so no one went swimming, but the pool did feel warm.

Pretty good hotel. Very close to airport, free shuttle every 15 minutes. Exterior is old looking but lobby and restaurant are very modern. Hallways are clean, rooms are clean. Shower is a tub style in the 1 king suite but clean, water pressure is decent, and water can be as hot as you want. Room itself is decent size, perfect for a couple + kid(s) on sofa bed. One thing to note is there are 3-4 hotels in big lot, so it can get busy-ish. There is a security gate to enter and leave if safety is concern.

Rooms were comfortable & spacious. The service at desk was okay, but I have charges I need to call about. Food at Champions was very good, service good. However, no one cleaned our rooms & we had to ask for clean towels & washcloths. Only problem with location is the 4 hour drive one way. Parking charges $25 per day. Discount never applied.

I left my phone on their shuttle to the MIA airport, and their front desk and shuttle crew went above and beyond to get my phone returned before my flight! The shuttle driver, Francisco, found my phone and turned it into the front desk, then went back to pick it up for me and bring it back to the airport after the shuttle driver, Alto, called him to let him know I was looking for it! These people helped me recover from my mistake with friendly service! Francisco also helped everyone load and unload their heavy checked-sized bags! Their exceptional service was a lovely treat—in addition to their excellent complimentary shuttle service! The front desk staff was also a great help in recovering my phone! I wish I knew the front desk staff member's name who helped me—she coordinated with the shuttle driver multiple times on my behalf! Our check-in staff member was also lovely and let us check in early with a smile on her face! Our King room was also very clean, with lovely decor, lighting, and a body-length mirror in the bathroom! They also have a fantastic selection of goods in their mini convenience store behind their front desk—including gluten-free frozen meal options! Thank you to the excellent staff who helped me get my phone back and to everyone who ensured we had a top-tier experience.

Mark is the man! We flew in late from the airport and had an early flight. We were exhausted and on our honeymoon. He was not only a light during our dark but he made our stay extra special. He was relatable and so kind to us, we even got two bottles of wine. He is the reason this place gets 5 stars. Top class, also shout out to Dorian as well. Amazing staff.

I'm so disappointed for the unpleasant encounter with customer services and regret ever staying at this disappointment of HOTEL COURTYARD MARRIOTT AIRPORT MIA,FLA. The property staff was dishonest. I checked in Tuesday night and had no HOT WATER in my room. I reported this to the staff and they assured me that this would be repaired ASAP!!! Today is the third day of me being without any HOT WATER and know communication from MANAGEMENT!! The property knew there was a HOT WATER issue on-site and failed to inform/mislead customers to check in anyway. I left my number for the Manager and I'm still waiting on that call back. Please do not stay at this Hotel for multiple reasons; 1.No HOT WATER 2. Poor Customer Service 3. False Advertisement/No up-date about Hotel not having Hot Water. 4. No Hot Water means not to rent those rooms to customers and not explain your mechanical problems. 5. Had to go to a Co-Worker Hotel Room to take a shower at there room, and I'm paying for FIVE NIGHTS!!!!! No one apologized for not adequately communicating with me, and I will share these comments appropriately every Hour on the Hour. This is the worst environment I've ever had to live in with me paying for a room that Management knew it wasn't any Hot Water the day I checked in. The Gentleman this Evening was super kind enough to listen to my complaint and offer me another room. He checked that room also before he provided me with the key. He service was EXCELLENT!!!! I have not attempted taking a shower yet, but I will let everyone know ASAP!!!!!! I was promised a call back from the Front office Manager, I never received that call about this serious matter. THREE DAYS WITHOUT A HOT SHOWER IS UNACCEPTABLE!!!!!!! THIS PROPERTY DISSERVES A ZERO FOR MISLEADING CUSTOMERS UPON CHECKING IN. @Larisa Gallagher I'm expecting your phone call ASAP!!!!! Assistant General Manager

Upon our arrival, we were hit with unexpected parking fees of $25 a day, which was never disclosed in our itinerary. We booked through Hotels.com. I contacted Hotels.com and was advised to talk to the front desk. We also paid the extra money for breakfast to be included. So on our first morning there was attitude from the sports bar staff after they brought us a bill. I let them know up front we prepaid and was simply asking if we were in the right area. He wouldn't even come back over to our table. Then they tried to say there was misunderstanding as they couldn't find our name. I walked over to the front desk and they were able to find it within 2 seconds. Service was also greatly lacking in the sports bar, we had to ask and flag down a waitress for coffee, or wait several minutes each time we walked in to even be approached. The place isn't that big nor busy. Needless to say I won't be back to this hotel. Upside, the hotel manager comped the parking.

Marriott has lost a customer for life. We arrived at the airport shuttle stop at 10pm. At 10:35 pm, the first shuttle came by. I waved it down, only to have to door literally shut in my face when i tried to get on with my wife. So, maybe it was full. No biggie. We then waited another 15 minutes for the next Marriott shuttle, and made it on this one. So it took almost an hour just to get into a shuttle for the hotel. Again, not too big of a deal. When we arrived at the hotel, i went to check in as normal, only to find that my booking had been cancelled. This seemed weird as i had just checked on my booking that morning and everything was good to go. They said i should've received an email (they didn't even try to call or text me). I did receive an email, at 10:41 pm. Exactly 10 minutes before i got to the front desk to check in. I had an old card in the booking since i had made it months ago, which I admit is my fault. However, instead of calling me or emailing me to get a better card, it was more convenient for the hotel manager to cancel my booking minutes before i arrived. I sure hope it made their night much easier. There was no attempt to make the situation right, just a half-a**ed apology. They wouldn't call the other Marriott hotels on the same property, and instead told me to walk over with my wife to ask if they had any rooms. Instead, i am happily writing this review from a comfy bed at a home2suites down the street, my new hotel of choice for Miami airport. Edit: I forgot to mention that the employee at the front desk said this is a regular practice that happens all the time, so this airport Marriott is routinely cancelling people's reservations the day of by running people's cards until one bounces. I am lucky that i had a car there to take me to a new hotel that cares about having repeat customers. Anyone without a car would've been left in the lobby with nothing.

I'm amazed this franchise property has any positive reviews. You walk in and the smell of chemicals is so strong! The food which I took to go because of the chemical smell took 25 minutes to receive and cold already. When I opened the shower door, hit with the odor of bleach to cover up the mold and mildew I saw-yuk! I woke up with 3 spider bites on my leg that I had to get treated by an RN in Curacao. I left for the airport 2 hours earlier than needed thinking being at the Miami Airport better than this place. The only good news was the shuttle. I did fill out the survey when I returned from vacation. I received a standard apology note-- really? I plan to let corporate Marriott know about this location and how it is impacting their brand negatively.

This was a great pitstop on our way home from our international trip. The room was clean and spacious, the pool a good size with plenty of seating and towels and the atmosphere was welcoming. Not to mention the on-site restaurant had so many delicious and affordable options. The only thing missing was a whirlpool (it was down for repairs) Almost perfect! Glad we chose this one!

The room had spilled coffee on the nightstand which was still sticky and made the room smell. There were 3 stains on the sheets which looked like they could either be blood or more aforementioned coffee that didn't come out in the wash. Bathroom was very clean. Towels were fresh. Shower had both very hot and cool water to enjoy standing or in the tub. Shower also was very large which I appreciate a lot. The concierge was wonderful and very friendly. The hotel lobby was beautiful and the pool was luxurious and spacious. Also a very roomy gym. Rating would have been 5 stars with a properly cleaned nightstand and untarnished sheets.

My family and I had a nice stay here. Mark at the front desk was the BEST and he was so good with my kids! The restaurant was SUPER slow with the food (almost an hour for our food when the place was barely half full!?), but I’m still giving 5 stars because the server was really nice and she discounted our meal.

Great stay for us on short term basis. Would've been nice to have complimentary breakfast but because we booked thru third party it wasn't included. Southwest didn't tell us this while booking. Other than that all good.