This place needs to be sued! We stayed there from 3/18/2017 to 3/20/2017. It has been over a month and we have not received our deposit of $250 back. We emailed first and they ignored emails. First time, I called customer service lied that deposit was sent. Two weeks later, no deposit. Called second time and they made an excuse that "system has been having problems". Please, do not stay at that place! You will not get your deposit back. They do not have a front desk as normal hotels and they only way to verify in deposit is to call or email. It sounds fishy to me sand I might try sue them in court.

Beautiful accommodation, very pleased to have stayed on its 33rd floor, unique.

Terrible. Thieves and Liars. Worst Experience Ever. We found a towel in the dryer with feces on it (yes a towel with S$#@5) on it. We asked for a refund/discount and additional parking space. We did get the additional parking space but the owner called saying he would offer a refund/discount and was very apologetic. They are professional liars and con artists. The owner offered a 20% refund which we accepted but I've been texting him for two weeks. He simply disappeared and never heard back from him. I know they may respond to my review saying I was trying to get money back but I beg to differ. We should have been compensated for their lack of care in taking care of the unit and providing a clean and healthy place to stay, a towel with feces on it is the complete opposite of this. If you book a place you should expect a clean space and having a towel with feces in the washer is unhealthy and not acceptable. Coupled with their lies that they were soooo sorry but did not come through just made the whole experience worse. Don't stay here, they don't deserve anyone's business. As you can see from all the reviews, I'm not the only one that has had problems with Lyx Suites. They should be banned from booking sites. I would post a picture of the towel with feces but wil save everyone the eyesore.

RUN WHILE YOU CAN!!!! My Stay was from April 6th -9th. I called a day after I checked out because I had already read reviews saying that they didn't receive their $250 security deposit. The lady assured me I was getting my deposit back, to allow 7-15 business days. I waited patiently for the 15th day I called again, the same lady tells me to wait until next week and refuse to put her supervisor on the phone. Now I have spoke with 2 different supervisors and 2 different reps and they all Fed me this story "That my refund is on its way and that I should be getting a confirmation email to follow. Still nothing ... these ppl are scams!!!! Now I have to get a lawyer involved.

The place was amazing great view very clean. The service was not good at all. We only stayed 1 night, we arrived around 9pm and the young girl at the counter did not make us feel welcome at all. I felt like I was disturbing :/ I still did not get my security deposite and it makes 1 and 1/2 months I checked out. Great place to go if your rich and don't mind lousy customer service.

Sadly even though I thought this was a nice place, It has been 21 days since I have checked out and still waiting on my 250 dollar deposit. I see by other reviews this place is doing the same to a lot of people. I have emailed each week and keep getting the run around sound like this is what they do. I will definitely be looking into a few options against this place. Very disappointing. My stay was March 30th thru April 1st of this year still no deposit back. - Updated 05/08/17 I see the response below states this matter is resolved that is not true as of today I still have not received my deposit from this place. His response is the same to all the people as you can see. Nothing but scammers. I better get my refund ASAP.

Very terrible Service and terrible apartment! The employee selfishly changes our reservation to a difference location without any negotiation just 3 weeks before we arrive. Let us spend more money to downtown everyday without any compensation. The new hotel they arranged smells disgusted (Some chemical smell)and WiFi is very awful. And when we stayed in the second day, we got an announcement that ask us have to leave here in 24 hours. The most terrible thing is the employee will hang up the phone directly when they don’t want to talk with you! The worst experience in my whole life!

This place deserves NEGATIVE STARS. They are professional thieves!!! Our reservation was cancelled three weeks before our stay noting an invalid credit card??? Strange b/c they charged me the full amount 6 months ago and nothing was disputed which was confirmed w/ my bank!! You call the company and they give you five different stories. It has been a month and to date nothing has been refunded. I have the booking agent as well as my credit card company involved and am hopeful I will be reimbursed. Save your self the hassle and inconvenience and find another place which is much more professional and understands what customer service means!!!

Perfect stay, but quite weird practice to reserve security deposit 1 month prior to our actual stay. And since I am from EUR zone, I had to face losses because of currency fluctuation and LYX refused to handle them.

Don’t go to this place. It’s been more than 3 years since I stayed there and they never returned my deposit of 250$. Called them about it more than 10 times and spoke with more than 2 supervisors and they never returned my deposit. They don’t even answer the phone as if they already know what they doing. It seems like many people been played like this so if this place still runs it might be because some political person runs it

Great location. The view from the apartment on the 36th floor is absolutely amazing. The car parking space in the parking garage is good, from there you can also get directly to the main elevators. A very spacious three bedroom apartment. There is a grocery store on the ground floor of the building ... expensive, yes, and a large normal-priced grocery store a short walk away. Making the reservation and the bureaucracy felt quite cumbersome, when you had to fill out many forms and give full access rights to the credit card. Also, the final price is quite a bit more expensive when taxes and service fees and final cleaning costs are added. The elevators are quite crowded at times.