Upon first glance the place looks great, however, immediately after moving in I understood where all the poor reviews were coming from. The management is absolutely HORRIBLE, you must set a "Maximum Payment Amount" on the auto pay and they charge you additional fees each month for whatever they want, without any prior authorization. If your "Maximum Payment Amount" is not enough to cover the rent AND whatever fees they decide to charge you, they do not process the rent payment and then charge you a 10% late fee. Furthermore, they bill residents for electricity and water used in common areas, adding it to your monthly bill, which... according to Florida State Law is illegal. The call box at the entrances of my building, for when guests visit, has only worked for one month out of the six months I've worked there. The elevators only work sporadically. The sauna has been broken for months. Resident parking is assigned, but I have someone parking in my spot multiple times each week and management does nothing about it. Of course, that's if you can even reach them as they never answer the phone. I'm not even half-way through my lease and I'm already looking at places to move to. I don't know anyone in the building that isn't utterly disappointed with living at Gables Ponce.

From the outside, this property may look like the optimal location and place to live. Be warned—it’s not. Not only is it flooded with disrespectful students, trash and noise, the management is a nightmare. This property was livable about 3-4 years ago and since has exponentially gotten worse. The management lacks the simple skills of communication and competence, do not abide by lease/contract guidelines and will take advantage of you and your money any way they can. There is unethical behavior amongst their employees and the regional team is kept in the dark about how this building actually functions. Read anything on the front facing website about promises to their residents and I can guarantee you it’s a lie. Good luck fighting for your legal rights after the fact because they will make it nothing less than difficult. These people do not know the law. They do not know how to treat their residents. They do not know what sanitation is (the trash backup issue caused a literal infestation of fruit flies and was ignored for over 4 months). This property should be shut down or purchased from a completely different service other than “Gables.” Because clearly, they are not the ones up for the job.

Yea it has a great location and nice apartments but it ends there! The management couldn’t be worse and the tenants are rude. If you like tripping on trash while going down the stairs and dealing with unexplainable fees in your rent this is the place for you.

Not sure where to begin with this sorry excuse for an apartment building. We moved in nearly 5 months ago, and the first bad sign should have been that there was no hot water in our unit for more than 24 hours upon moving in. They sell you on a bunch of amenities, like the steam room that apparently has been out of service for 8 months or the swimming pool they’ve decided to renovate for a month in the middle of summer. The elevators are constantly out of service with no real explanation as to why. There’s also a business center with two computers and printers, but never any toner in the printers. Management claims that the college students in the building use up all the toner to print out entire textbooks, so they’ve just decided to not replace it at all. On top of it all, they’ve now set up a pay by phone system in the guest parking area so they can also profit off any visitors in the building. If you’re looking to rent in the Gables, stay far away from here.

I leased a 1bed/1bath apartment at Gables Ponce for about 15 months. It’s not the best place to live, but it’s really close to UMiami campus, which was my main reason for staying there. But beware of the following: - there’s roaches on balconies on the 5th floor, which infiltrate your apartment sometimes, although you are required to pay a $18 insecticide fee monthly (which clearly is taken advantage of by management) - even if you enter your bank info in the rentcafe system for automatic monthly payments, sometimes payment won’t be taken out, and you’ll be charged a hefty late fee. Then they’ll call you, saying “would you like us to charge bank account xxx we have on file?”... if the info was readily available for GP to charge automatically, why not CHARGE it? - management has little to no communication skills. nobody is at the front desk half the time, so when you call, nobody picks up. - the “24 hr maintenance guarantee” is misleading and scammy. you enter your maintenance request, and they promise to “respond” to your request within 24 hrs, which actually means they’ll send an automated email saying they’ve received your request. Nothing will actually be fixed for a week or two, regardless if it’s an emergency or not. You’ll have to hunt them down for multiple days at a time to get things fixed. - Michael Sant’Anna (leasing agent) is dishonest and will take your money for favors in the apartment such as maintenance and you’ll never hear from him again. The majority of the staff is corrupt.

This is a warning for anyone who is thinking of renting from Gables Ponce. The building is beautiful and the tour impressed me even more. The sales people were so nice and accommodating when I came in. They helped me crunch numbers and trends to figure out the best time to move in and rent price. I paid over $300 in application fees and put in my security deposit when there was no waitlist, plenty of time in advance. Once they got our money I never heard back, no receipt, nothing. Four months passed since I reserved my apartment and I had to reach out to them when they were supposed to call me. They then told me the move in I wanted was not available and I was now on a waitlist. In the 11th hour they told me they only had a date open 3 months later for the same unit with a $1300 price hike. Of course the app fees are nonrefundable and I had to fight to get my security deposit back. Their business practices are completely unethical and they are taking advantage of people. I would like to thank them however, had it not been for the leasing staff at Gables Ponce I would have never found the beautiful Residences at Merrick Park one road over.

very convenient location. Amenities are amazing but the price you pay for a tiny apartment is absurdly high. The building has become overrun with undergraduate students from UM. The shared spaces (hallways) are usually disgusting (dog poop left in the hallways at least once a week) and the amount of noise coming from the undergrads has gotten out of control. I left because I was paying for an extremely expensive, tiny dorm room.

Terrible apartment complex. Staff is extremely unhelpful and hide important facts from you until its too late and you're stuck in a bad situation. Michael is rude and frankly not good at his job at all. Bugs are everywhere due to ridiculous trash system and its hard not to get the feeling you are consistently getting conned by the leasing office. Gables Ponce used to be regarded as the premier apartment complex in Coral Gables but I am afraid those days are long gone. 10/10 would NOT recommend.

Noisy. Filled with kids. Avoid. You won’t be able to sleep. They paying to her reviews now. Don’t let the amenities that don’t work fool you. The sauna hasn’t worked for years. The steam room is on and off -Usually off. Avoid!! Can’t wait till the Luxury apartments to open next year! In Jan 2021

While the building looks beautiful and is conveniently located, our experience living here has been terrible because of persistent pest issues, getting stuck in the elevators, fire alarm constantly goes off, the sauna/steam room has never worked and the grills also don’t work (building management is aware and nothing is fixed). Don’t be fooled by appearances because things are always broken and no one has any urgency or care to fix them. Would not recommend this building to anyone.

I'm very suspect of the reviews. If you like working elevators, functioning amenities, electric vehicle chargers and callboxes to buzz delivery or guests in, then this building is NOT for you. On a weekly basis either the elevators, callboxes or one of the few amenities are not working. The management office blames residents for the issues rather than resolving them. I constantly go up and down stairs or elevators to pick up my Uber eats delivery or buzz guests in. At least I'm getting some extra excercise. I specifically moved into this building because it had an EV charger at somewhat acceptable rates. They have increased rates over 500% as of 2023. With regular FPL rates this should cost around $10 to fully charge a car, instead the building's charger cost at least $70 to fully charge and takes over 7 hours. My recommendation is to look elsewhere. Don't make the mistake of locking yourself in for a year and being miserable. There are way better buildings with better rates.

Gaby Fertilien, the assistant service manager came by to fix a loosened counter top. He was polite, helpful, and was in and out - completing the job correctly and very quickly. Thank you Gaby!

Love the location

Great apartment, however, there are some things to consider: Cons: - No lights in the room, so you're going to have to spend a good amount of money on lighting. - Reception Service (meh, depends who is there. Not too good. I have had several issues with the water pressure for my sink and shower being low, telling the people about it, and them never coming up to check it out. There's barely any water coming out, it's seriously bad. Also, the vents have not been cleaned since this building was built, so make sure you check that out as well. The filters were egregiously dirty.) - Elevator (it's painfully bad. They need to update the software and honestly remodel the whole thing as this elevator is just not built correctly. It's very very slow, and it doesn't calculate correctly what floors to go to first, sometimes, it will skip your floor, and unfortunately there are only two at my building. If they were built much better, I really wouldn't be complaining. - Lack of Proper maintenance in the building. The people selling you the place, sell you that it's magnificent, but it's really not. Maintenance is terrible. I don't blame janitors, I blame the management, because it's very clear they don't want to spend money enhancing the living conditions for people at the building. - Gym: --Smith Machine, no free weight Bars (means the barbell is glued to the machine, and this one is terrible, it doesn't go all the way down so it's only really good for squatting. You might as well buy a membership for a gym somewhere else If you're trying to bench press.) --Missing Dumbbells (there needs to be notices sent to people who don't put back the weights and stuff. It's abhorrent how a lot of people will use the dumbbells or take them back to their rooms and then you have missing dumbbells and such) Some recommendations: - I'd allow the residents to utilize their phones to open the doors (induction, same way we charge our phones with the Qi Charging) or when accessing the elevator as a secondary option instead of having to manually type in the key code to access the building. It saves a lot of time. We used to have key fobs, but now, it's basically all passcoded. Summary: I know it's hard, I had to give some tough love for people considering moving here as these are essential things you should know day one that they will not tell you. Overall, great view depending which side of the building you're on, very nice spaces, rooms could be a little better, but for the price it's okay. If there are more suggestions, I'll gladly add them to the list. For now, thanks for reading, and best of luck! Rate: 7/10 with some added tough love

It has been great living at Gables Ponce so far! It's a great location and the my review here is mostly because of my experience iwth Gaby Fertilien, the assistant service manager. He only had a couple of my work orders, (I guess GP hadn't assigned the others) but he stayed and helped me fix a bunch of issues as well as educating me on things that were small fixes that I could do on my own! Gaby's stellar reputation on google reviews was definitely one of the reasons why we chose to move to GP. Gables Ponce is definitely lucky to have him!

I truly enjoy living here! Everyone at the leasing office is super nice. I had a maintenance request and the gentleman who fixed the issues, Gaby, was extremely efficient and quick. I'm very satisfied with his service.

My apartment lighting fixtures CONSTANTLY break and never work, the water in the bathroom gets cold within 10 minutes of running it, and my sinks are all clogged. I email maintenance and they ignore my request unless I show up in person. Old technology on the building. A fob must be pressed to enter through the garage and the parking spaces are very tight.

Gaby Fertilien is amazing! He was very helpful and effective with his service by coming and quickly repairing the kitchen lamp.

I visit the building about once a week. Each time, the callbox is never working which involves me having to wait about 10 minutes before someone can come down and buzz me in. Elevators have recently been having issues for the last few months, sometimes both elevators are completely down.

Gaby Fertilien (Assistant Service Manager) is amazing. He fixes all my issues quickly and efficiently. It is always a pleasure to see him. He goes above and beyond consistently to aid residents.

Very good service!, Today I had a problem with my fan, and it was fixed on the same day. Caby, who is assistant service manager was the one who fixed it, and he was really quick and polite

Disappointed in the management of this building. The building is beautiful and great location. This is why I took my dear family friends there to rent an apartment. Today it has been 2 months since they have been living there and I am still waiting for my commission check. I won't take clients here again.

Nice apartment close to UM. Mostly students occupy. Great amenities. The gym is out of the world. Also has steam room, suana, sun bathing pool, regular pool, pool table, game room, meeting room, barbecue area, indoor parking. Located next to Merrick Park. Apartment are spacious and well kept. Excellent place to live. Stop by.

Gaby, Assistant Service Manager, is awesome. He recently went the extra step to help resolve a mechanical issue and it was resolved immediately. He is always a gentleman, willing to help and works in a time sensitive manner. Gables Ponce is fortunate to have him as a member of their team!

Gaby is a first class guy who will do whatever it takes to fix or resolve your household issues. He is kind, polite and very consistent and i without hesitation recommend unconditionally. A real ambassador for Gables Ponce. Vincent Mele unit number 835.

Gables Ponce is an awesome rental building. My wife and I had a tour of the building by Ms. Indira Puente. Ms. Puente was incredibly Nice Respectful and knowledgeable about her product. She informed us of every detail and had an answer all our questions. We highly recommend the building and praise Gables Ponce for having such a qualified person greeting strangers that 30 minutes later made us feel very comfortable. Thank you Ms. Indira Puente Joe and Lourdes Capo

Rafael is so kind and friendly!! He always fixes our maintenance requests right away and does a wonderful job!!

The registration process to become a tenant has been a breeze thanks to Belma, she was so helpful and attentive to us! The rest of the staff is very nice as well, they are always there to help with any requests or issues! I really recommend these apartments as your next home. They are incredibly clean, with a variety of amenities. The apartment interior is very pleasant and modern, with a lot of space, laundry inside which is so comfy!! The neighbors are respectful and nice. Overall - great complex!

The GP maintenance is very timely and super kind! They always get to our issues right away and get it fixed quick. Special shout out to Gaby F ! He always does an incredible job, while being very sweet and respecting our home.

Residents at Gables Ponce are beyond fortunate to have Gaby Fertilien as the assistant service manager. Going on my second year as a resident, any time I have had a maintenance request for issues in my apartment from air conditioning to fridge filters I know the service request will be handled quickly and by a friendly face. Mr Fertilien is skilled, very kind, hard working, snd caring person. He goes above and beyond to make sure any issues are handled as quickly as possible and in the proper way. His consistent effort and kind character stand out and I am very grateful to have him as apart of the Gables Ponce community.

Upon move-in, there were several small maintenance requests I needed resolved. Gabby not only handled them all in one quick visit, but he also replaced a few things he noticed needed to be fixed. He was kind, professional, and answered all my questions while resolving all issues within my unit.

Josselin Desir was very helpful when our washer needed to be replaced. He made sure to follow up and actually placed the order for a new one. Would definitely recommend!

I have been working with Belma since my first building tour and she is amazing. Belma is very professional and she is always willing to help. She was on top of all my needs to assure a happy and safe movie-in. The building is beautiful and all employees are extremely friendly and helpful. I love the 24/7 security service. Maintenance team has a fast response to any request.

Gaby Fertilien (Assistant Service Manager) helped us so much and was so kind! Fixed our AC issue and offered to help with our smart home. Thank you so much!

beautiful

The concierge team is the best,especially Santia. She is always ready to assist with anything you need. I absolutely appreciate her hard work!!!

Gables Ponce is a paradise! the community has great amenities, fantastic location, and awesome staff. I am so happy I found a great community to move in! From their staff please contact Miriam Mora, she is phenomenal! she is very profesional and you will get all the information that you need to make your decision! I highly recommend her and this community! Thank you Miriam for your patience and support!

I had such a great experience with Sydni last weekend! We toured the property and she got us super excited and we applied right away! Her customer service and professionalism was very good and answered all of our questions. We have called her a few times now for on going questions since we are doing a big move from Texas and she has been nothing but SUPER helpful and patient. The property looks very clean, has excellent amenities, is at a great location and the floor plan we chose is everything we wanted. We are SO excited to move in later this month! Thank you Sydni and Gables Ponce team!

I love this place (Gables Ponce Apartments), I wish I can buy an apartment here. Amazing amenities, always clean, the gym is the best apartment building gym I have seen so far, there’s always someone at the front desk, I can literally keep going on about how nice this place is. It’s just amazing.

I moved in 2 days ago. So far everything looks good inside the apartment. Belma was super nice and made the application process very easy for us. She was quick to reply to any questions we had and made sure the apt was set and clean. We're very happy with our new home.

Gables Ponce is a great place to live. The staff is always very nice and helpful. My favorite part is the 24 hr gym and Consierge. It would be nice though to have the pool hours little bit extended. The cleanliness is on point as well. Five star rating for sure 🌟🌟🌟🌟🌟

Belma was super nice and made the application process extremely easy! She was quick to answer any questions I had and helped out with any accommodations I needed!

It has been a pleasure working with Belma M. in the leasing office at Gables Ponce. She is very professional, knowledgeable and quick to respond to inquiries. Her upbeat and friendly attitude was refreshing. She is truly a valuable asset to the office and made our first experience with the property amazing.

Amazing place to live in. Very centrally located. The staff Property Manager maintenance crew cleaning people are really friendly and great. We love this place!

Phenomenal Place!

This is a review for Gaby Fertilien. We are immensely appreciative for Gaby's services. Whenever we require service, Gaby completes the task promptly and professionally. He is a pleasure to work with, and he is an asset to Gables Ponce. Thank you for your hard work, Gaby!

The concierge team is the best!

I love Gables Ponce. It is the best building in the Gables by far.

I love the Gables Ponce lifestyle. The view from the apartment alone is perfect. I could not be happier!

Close to school, great amenities, nice staff, excellent security

I love this building and the location and the people!!!

Love this place, nice doorman. Apartments aren't as big as you might think but all in all not too bad.

We were serviced by Gaby Fertilien(Assistant Service Manager) he was so kind and helpful with the maintenance issues in our apartment. In fact he not only quickly fixed our dish washer but he also fixed our sink without asking him. He is awesome and we will be requesting him as the preferred handyman if something comes up again:)

I had a problem with leaking sink and leaking washer. Gaby Fertilien returned my call within minutes and assessed/repaired both issues in record time. He was very pleasant and diligent, tackling the long and difficult tasks the very same day by the time I returned home. Very impressed!

Gaby Fertilien did an excellent job helping fix my shower. This man is literally a magician for how well he can fix things. In addition to Gaby, the Gables Ponce staff was very quick to help.

Recently I have had a lot of problems in my unit and Gaby Fertilien completed my service request this afternoon. He was so kind and willing to go the extra mile when I asked if he could check one more small thing for me that was not on the original request. I will definitely be requesting him again!