I think they need to have better customer service at this particular store. I was like a ghost for them never ask me if I needed something and missing items in display? How I'm going to try products like that? This is ridicules

My shopping experience today was awful and intimidating 5/23/19 at the Brickell location in Miami, FL. I entered the store and I was welcomed by a employee and a manager and they asked what I was looking for and I told them I was stopping in to get a few samples. The entire time I felt an unwelcoming presence and it’s disgusting being as though I’ve been a member for many years. I like to shop and be very comfortable while doing so. I was approached by the manager several times during my duration in the store she even questioned me when I had multiple foundations sitting on the vanity. Asking “Can she take a few away” ? She also made it her business to tell me its only “3 Samples allotted each day”. I was unaware of that policy and never been reprimanded about wanting to sample an item, BUT NOW I KNOW! At this point I am beyond agitated and cannot wait to make a review because profiling, discrimination and assumptions SHOULD NOT BE ALLOWED while a customer is shopping! The manager at this location needs to be reprimanded and coached on how to not be so forthcoming to customers! I am in the process of making a $167 dollar purchase online and I am really hesitant on purchasing. I may just take my business to ULTA or another welcoming brand this manager really ruined my Sephora Experience and I’ve been shopping with you all for years! Disappointing and saddening.

Best place for makeup in the world! You can find all types and prices. From clean makeup to not so eco friendly, they have it. The attention is perfect, you can ask the girls exactly what you are looking for and they will guide you to the correct path for your skin type and/or your style. They are experts.

Went in today for the first time! Very nice and clean. All employees were very attentive to the point that it kind if got annoying to be asked if you needed any help every 3min. But I understand that maybe they're pressured to do so. So no big deal. My issue was with one of the employees (red hair, very tall, was wearing winged eyeliner with glitter on the inside) I was looking for a specific lotion by Clinique. They have the same option as cream, gel and lotion. I went with the tester (lotion) and came up to one of the employees who was having a conversation with one of her coworkers (nothing important just chatting and gossip). She went and got me the lotion I wanted to take. And left and proceeded to talk to her friend. When I looked it said GEL. I come up to her again (of course there were none on the shelves that's why I didn't get it myself). And tell her excuse me this is the gel not the lotion. She said "That's the one you gave me." And then goes to see if they have the lotion (in the same shelve where there are none, not in the back storage or whatever). And says "No we don't have anything left. But this is the one you gave me though". What happened to "Customer is always right" when the customer is actually right?. She pointed to the bottle as if that was the only one there. And below that it was the lotion one which is the one I gave her. Her attitude was like you're annoying and you're wrong. I wasn't rude or anything and that's the only help I needed! Then I realizer she was about to take her break so maybe that's why she treated me like that.

This morning I was in the store and Jazmin attended me. It was very professional and I recommend an excellent product for the face. She recommended Murad Rapid collagen infusion. I am amazed at your recommendation and that you are very satisfied with the product and your attention. Thank you very much!

Hands down the best Sephora visit across the country. I thought Vegas was up there at the Venetian. But Brickell Sephora is hands down way better. Thank you to the manager for being so helpful the day I visited! Our purchase decisions were quick and we got everything we needed swiftly. ❤👏

The manager in this store name Vanessa is extremely rude I asked how was it when I put on makeup she said that's the beauty about makeup that it can be removed and walked away very rudely. I feel like never putting makeup on again because of her insult, she made me feel very insecure and I will never shop there again.

The view from the only two seats available for tired husband's/boyfriends..... Overall a good experience for a woman that likes to be made up.

Decent Sephora. Not massive but quite quiet.

If you need perfume, their specialist is very helpful!

My favorite cosmetic store is nice place is good price and variety the product's

Unfortunately, when I went in most products were sold out. They said it has to do with waiting for inventory. I recommend at least being honest and if there was a problem with inventory, put up a sign saying they apologize but are out of many products.

Awesome store with a lot of makeup different brands other thing such as facial and hair stuff

I love this store to buy perfume, creams, make up, etc...good price, clean store, etc

i usually don't leave reviews on any stores, but this past weekend i had a really great experience in this location. I had plans to go to a special dinner and had forgotten my make up bag at home. Thank god my bf lives in the brickell city center tower so i had 30 minutes to go down to sephora and apply some make up. I went up to one of the girls named Julia and told her i had an emergency and she was super sweet and did my whole make up. i had such a great experience and walked out of that store super happy. Thank you Julia !

Maybe I went on an off day but I didn't have a pleasant experience. The store was crowded and very, very hot, which was extremely uncomfortable. I felt like I was followed around the store by sharks who wanted to sell me things and it made me so nervous. I love skincare, but I think I'm going to shop elsewhere or give another Sephora a try.