3/5 Laura M. 1 year ago on Google
I
booked
Leo’s
Petting
Zoo
for
my
daughters
2nd
birthday.
The
booking
process
was
very
simple
and
Chris
was
very
accommodating.
The
party
was
scheduled
from
11am
-
2pm
with
the
petting
zoo
being
from
12pm
-
1pm.
The
day
before
the
party
I
confirmed
that
everything
was
as
planned
and
that
the
petting
zoo
would
arrive
at
noon.
At
12pm,
no
petting
zoo
had
arrived.
I
called
and
was
told
that
the
zoo
keeper
was
already
on
his
way.
20
minutes
later,
I
called
to
see
how
much
longer
and
I
was
told
it
would
be
15
minutes.
At
1pm
I
receive
a
phone
call
from
the
zoo
keeper
saying
he
had
just
finished
loading
up
the
animals
and
would
be
15
minutes
away.
I
told
him
that
this
was
unacceptable
that
they
were
an
hour
late
and
my
guests
had
been
waiting
and
the
party
was
soon
going
to
be
ending.
I
asked
if
I
was
going
to
be
compensated
in
some
way
for
the
inconvenience
and
was
told
that
they
would
call
me
back.
About
5
minutes
later
I
received
a
phone
call
from
a
gentleman
who
was
extremely
rude
and
completely
unapologetic.
He
was
stating
that
they
had
an
emergency
and
that
I
needed
to
understand
that.
I
explained
that
I
completely
understand
emergencies
happen
but
they
need
to
communicate
with
their
clients.
Not
once
did
anyone
call
me.
I
had
to
call
every
time
to
see
what
was
happening.
They
finally
showed
up
at
1:30pm.
My
guests
had
to
help
the
zoo
keeper
set
up
and
bring
out
the
animals.
Not
once
was
I
offered
any
form
of
compensation
or
a
sincere
apology.
I
am
leaving
a
very
generous
3
star
review
because
the
animals
were
very
friendly
and
the
children
that
were
left
at
the
party
truly
enjoyed
the
pony
rides
and
petting
the
different
animals.
Unfortunately
based
off
my
experience
I
would
not
recommend
Leo’s
Petting
Zoo.
There
are
plenty
of
options
for
different
mobile
petting
zoos.
I
booked
Leo’s
because
of
the
reviews,
but
the
way
I
was
spoken
to
and
the
fact
that
there
was
no
communication
about
being
an
hour
and
a
half
late
is
simply
unacceptable.
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