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Frequently mentioned in reviews: room (26) people (12) hotel (6)
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  • 1/5 Sosa E. 2 years ago on Google
    They not even getting a star from me. The management system, the owner is the nastiest people in the whole building. They will take advantage of you and your money. They have people stealing money out of the draws, and they fired the wrong people, the people that worked there were good people, they fired them. I have so much to say about this environment that people get jealous of other peoples positions and start drama.they fired them. I have so much to say about this environment that people get jealous of other peoples positions and start drama. They have people stealing out of your rooms. People coming in that's not supposed to be there. They have plenty roaches coming frm everywhere when I was there I killed about 10 and boy I tell u this is somewhere you do not wanna be. They give you dirty sheets and towels and bedding would not recommend!!!
    4 people found this review helpful 👍

  • 1/5 Catiya G. 1 year ago on Google
    They overcharged me when I booked on priceline and the lady was very rude about it. She also gave me a room that nobody cleaned!! I’m homeless with 3 kids. I get in a room probably once a week I don’t need these problems with a 5 month old 1 year old and 3 year old
    3 people found this review helpful 👍

  • 1/5 Catie H. 2 years ago on Google
    This is by far the nastiest Hotel I've ever stayed in. They are charging me for two nights that I can't even have my kids in the hotel for because as soon as we brought our stuff in the roaches came out of the walls and covered are things. We told the supervisor and they told me the best they can do is charge me full price for both night which was almost double what the post did right was on the outside of the building. There are mattresses everywhere outside there are dressers everywhere outside the front gate is broken and I couldn't even get out. I had to move in temporarily while I was between houses and now all of my clean things have roaches in them that did not come from me or my old house they were even on my children's car seats after they had been inside the room for 30 minutes. Tried to speak to the manager but they would not speak to me they just spoke on somebody's cell phone to the person at the front counter and told them that they would have to charge me full price and he refused to speak to me whatsoever. All the signs say newly renovated the lobby has nice paintings in it and the staff was pretty nice too bad they sent me up in a room that was infested with bugs knowingly and then still charged me even though I physically wasn't able to stay there. This is not the same as an Extended Stay America if you want a nice hotel do not come to this one.
    2 people found this review helpful 👍

  • 2/5 Mzflychick 1 year ago on Google
    The only thing I can say that is good about this hotel is the pool. My room was not clean but they manage to put clean sheets and towels in my room. The front desk will try to cheat you when it comes to booking a room and will try to over charge you. It's best to book online.
    2 people found this review helpful 👍

  • 1/5 Grzegorz K. 1 year ago on Google
    You book a room at Extended Stay but when you get there the property is called something else, they just pretend to be extended stay online, straight up fraud. Got a room for two with one single towel just one nothing else, there was trash a over the room and the bed cover was so dirty that i almost threw up. The TV was not plugged in and there waz no remote.
    2 people found this review helpful 👍

  • 1/5 Mary G. 1 year ago on Google
    It was late when we checked in. They did not have our reservation made throw booking.com then the sent us up to a room that the room number was written on blue painters tape and put over the old number. The key didn't work went down got a working key there were no mattresses and clothes and shoes every where. As I said late and we understand that they are remodeling. Went back down got another room . It was late and we were tired but when we woke I realized how dirty the room was. No trash can I'm the room floor is nasty and there is no hot water. There are filthy mattresses in the parking area. Not what you'd expect from an Extended Stay America. The manager doesn't feel like I should be refunded my room rate. But I am on a budget and need to shower.
    1 person found this review helpful 👍

  • 1/5 Melissa K. 1 year ago on Google
    This place is absolute trash. Pretty sure that it’s a place for druggies. Needed a room to stay after driving 12 hrs and first time in TN. What a mistake to pick this place! No shower head, dirty mattresses, no toilet paper or trash cans. The people at the front desk were rude. This place is better off being bulldozed to the ground.
    1 person found this review helpful 👍

  • 1/5 EyeWorship A. 2 years ago on Google
    The 269 weekly is a lie with tax my total was almost 360. The construction work is shoddy whoever they hire rushed through the bathrooms. The tile grout and caulking is a mess. caulking is a mess. They are accepting hotel guests before renovations are complete you can hear the construction going on all day long and early in the morning. They're nailing and drilling things like that. The rooms aren't ready to be occupied they do have beds in them though, but for an extended stay not good. The fridge and microwaveneeds to be bigger for weekly visitors. They have a tiny like one or two foot cubic refrigerator
    1 person found this review helpful 👍

  • 1/5 Riley G. 1 year ago on Google
    I use to work at this place it's a dump..when they kicked me and my kids out with no reason at all ..the employees stole have my stuff I said some thing to the manager he act like he didn't understand what I was saying but went in to the peoples room (head house keeper ) who stoley stuff had a pair of my shoes wow why were they in there hmmm.they will kick you out of your room for no reason what so ever I have seen it done to many times ...DO NOT STAY AT THIS HOTEL
    1 person found this review helpful 👍

  • 5/5 Erica M. 1 year ago on Google
    People people and working extremely hard to get fully up and running if guest would have some home training!!!! Love you Manny and porcha
    1 person found this review helpful 👍

  • 1/5 Donna.M. J. 1 year ago on Google
    STAY AWAY FROM THIS AWFUL HOTEL Absolutely disgraceful customer service rate 0 Responding to emails, messages rate 0 Answering the phone rate 0 I was due to stay here on the 16th March 2022 for 4 nights, I emailed the hotel explaining personal reason's to why i needed to cancel. Cancellation date cut off was 02/03/22, This was on the 03/03/22, asking if they could makee an exception to my situation and if they could wavier the fee, or maybe reduce the fee stated. I tried emailing, messaging and even ringing, and at NO POINT was any of my forms of contact acknowledged, I felt that it was quite reasonable to make the request, due to my reasons, Well we are now half way through April 2022 AND STILL HAVE NOT HAD ANY REPLY WHAT SO EVER, and yes they totally took a payment of $233.34. I felt extremely upset over this due to the fact the amount of times i tried contact... 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

  • 1/5 Ariel B. 1 year ago on Google
    These people are rude I have never been in a hotel that had room employees the first room I had the ac didn’t work I was sweating then they moved me to another room that was a little better but the tv wasn’t working right the people that live here be up all night couldn’t get any sleep one of the employees just barged into my room didnt knock at all I would never recommend this place to anybody

  • 4/5 Terezinha H. 1 year ago on Google
    It was ok because i needed a place for me and my family til my house was ready the weekly rate is great would have given all fivee but we always had to wait on clean towels

  • 1/5 Chris M. 2 years ago on Google
    No breakfast no hot water in the shower hard cold floor when I arrived there was no towels or toilet paper in the poorly decorated room they have cups for the rooms rude front counter service not to mention unfinished room no light bulb or shade on center lamp no hangers and see through curtains. If you turn the bath or back light you can everything and everyone in the room clearly


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