Timberland image

Timberland

Clothing store Shoe store

😠 Very poor customer service. I received a pair of Timberland boots as a present for Christmas but they were a size too big and I wanted to exchange them for a smaller size. Since they were a present, I did not have a receipt but the boots had not been worn, were in perfect condition and were still i... People often mention store, shop, boots, shoes,


Address

28 Grand Parade, Centre, Cork, T12 W274, Ireland

Website

www.timberlandireland.ie

Contact

+353 21 427 2190

Rating on Google Maps

4.20 (49 reviews)

Open on Google Maps

Working Hours

  • Wednesday: 10 am to 6 pm
  • Thursday: 10 am to 6 pm
  • Friday: 10 am to 6 pm
  • Saturday: 9 am to 6 pm
  • Sunday: 12 to 6 pm
  • Monday: 10 am to 6 pm
  • Tuesday: 10 am to 6 pm

Featured Reviews


Frequently mentioned in reviews: store (10) shop (9) boots (7) shoes (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 O N. 3 years ago on Google • 981 reviews
    We love to shop here in store when it is open. They have a lovely selection of shoes, boots, and clothing to choose from. My girlfriend loves their boots. The shop is wheelchair accessible. There is wheelchair accessible parking nearby. You will need to wear a mask when entering the shop. #accessible #familyfriendly #wheelchairaccessible #clothingstore
    2 people found this review helpful 👍

  • 1/5 Hayley E. 6 years ago on Google • 4 reviews
    Went into the store yesterday in Grand Parade cork city center. My husband picked up a pair of shoes from the sale items, It was the last pair in his size, he decided to buy them. But he was also looking at buying more shoes.. by the time we went to pay for the shoes. The shop assistant told us basically we can't buy them because she had gone and got the one from the stockroom for another customer. ( Who arrived in the store after us ) So we got told we can't buy them. even though we had the shop floor display one. Which mean we had the right to buy it. We was not happy at all. As you can't take an item off a customer Who has decided to buy it, and give it someone else.
    2 people found this review helpful 👍

  • 1/5 Michael O. 1 year ago on Google • 3 reviews
    Very poor customer service. I received a pair of Timberland boots as a present for Christmas but they were a size too big and I wanted to exchange them for a smaller size. Since they were a present, I did not have a receipt but the boots had not been worn, were in perfect condition and were still in their original packaging. The sales person would not exchange the boots even though I wasn't looking for a refund, just an exchange because I did not have a receipt. The sales person and manager were unwilling to give what is a very reasonable exchange especially around this time of year. I was extremely frustrated and disappointed by the lack of flexibility and understanding shown by the sales team. I am unwilling to purchase from timberland and particularly the timberland Cork store again and would not recommend anyone to buy from this store.
    2 people found this review helpful 👍

  • 3/5 tuguldur b. 5 months ago on Google • 74 reviews
    The store is not popular and not busy I think the price is not very cheap If you.wann attract more.customer ,promotion

  • 5/5 Franziska H. 1 year ago on Google • 65 reviews
    Such a nice store in Cork City. Every time I visit the city I have to go and have a look. Always great deals on! Especially the staff is class, the handsome guy called Pa is always very friendly and giving great advise. x Thanks for such great service

  • 5/5 Niall L. 4 years ago on Google • 54 reviews
    Lads and ladies if you want the best foot wear I recommend timberland. I have worn timberland for years and some literally for years made to last. Staff here are very friendly helpful and will ensure your needs are catered for including home delivery if not in stock. I wouldn't put anything less on my feet for I only have one pair.

  • 5/5 ponyev33 5 years ago on Google • 20 reviews
    Very friendly and accommodating staff. Good range of items in store.

  • 5/5 Danila F. 5 years ago on Google • 7 reviews
    Went into the shop, received great assistance, even when we were confused about the sizes of their shoes, the shop assistant was able to explain everything perfectly. I was looking for size 13 shoes which very little stores sell around Cork, the shop assistant was very nice and offered to order them from another store since they hadn't any in stock. Completely satisfied by customer service instore. Shoes are of very great quality and are long lasting, they are a bit on the expensive side but definitely worth it.

  • 5/5 Miguel R. 1 year ago on Google • 6 reviews
    I had a problem with a pair of boots and they sorted the problem in a excellent way. Very satisfied with their brilliant service. I recomend this shop 100%. Congratulations.

  • 1/5 Anthony D. 5 months ago on Google • 4 reviews
    Because the teller did not fill out the Vat form description of goods. I was unable to claim the vat at the airport . Please train your staff to do their jobs

  • 2/5 Noel O. 2 years ago on Google
    Did not have large size in Waterproof walking boots and not willing to order them in

  • 2/5 Ap P. 6 years ago on Google
    Another store that puts up false advertising. 50% off all clothing means all clothing. Not selected items!


Call +353 21 427 2190 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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