2/5 Pat O. 4 months ago on Google
Well
what
can
I
say
,
I
booked
2
rooms
at
your
hotel
from
the
01
to
the
04
of
December.
I
had
asked
for
an
early
check-
in
for
both
rooms
as
my
guests
had
a
very
early
start
travelling
to
Cork
.
When
we
arrived
at
the
hotel
only
one
room
was
ready
that
was
OK
as
its
not
certain
that
they
would
be
ready
,
it's
only
luck
but
as
I
had
asked
well
in
advance
I
thought
that
this
could
and
should
have
been
organised.
But
what
really
upset
my
guests
and
me
was
on
the
morning
of
there
departure
as
they
were
about
to
enjoy
there
breakfast,
which
they
had
asked
a
member
of
your
team
was
it
OK
to
help
themselves
to
breakfast
to
which
your
member
replied
of
course
no
issue
work
away
.
Another
member
of
your
staff
shouted
at
my
guests
and
more
importantly
your
guests
that
this
was
not
on
.
They
and
me
,
when
they
told
me
later
that
morning
,
found
this
nothing
short
of
unprofessional,
ignorant
and
damn
right
rude
.
Surely
this
member
of
your
staff
could
have
dealt
with
this
in
a
more
appropriate
way
,
and
a
bit
more
mannerly
as
it
was
your
staff
had
told
them
that
there
was
no
issue
.
This
has
left
a
really
bad
taste
in
my
mouth
to
be
honest
.
It
was
a
very
degrading
for
my
guests
to
be
honest
and
after
having
a
great
weekend
in
Cork
it
really
upset
me
and
more
importantly
my
guests
.