Just go to the A&E. I waited a month after referral for an MRI and only got an appointment after walking in to enquire about it. There's no point in trying to phone or email, I don't think there's anyone there to reply. The MRI itself went very smoothly, but that was weeks ago. My GP still hasn't received a report. I've tried phoning and emailing again but still no reply from anyone. ********************* In response to the reply from Affidea below, I emailed a few days ago. No reply at all, not even an acknowledgement of receipt of a query. I did get the images myself the evening of my MRI, but they're not much use to me without the report. I will email again. ********************* Update on 24/09/2021 No report yet. Or reply to any email. The phoneline is a black hole as well. Over three weeks since the MRI. I think the business model is just to do the MRIs and collect payment. Makes sense. They don't get paid for the reports. ********************* Update on 04/10/2021 MY GP finally got the report on 01/10, a month after the scan so it looks like they do actually review the scans eventually. I never did get a reply to any email though.

Very bad experience today with representatives in customer service. Being laughed down the phone by two staff one was female not sure the other..more interesting in fun and games than the seriousness of medical related scans and appointments.. what a waist of time on phone and then when I told them I was going to report them they hung up... This is not acceptable behaviour which will be reported to HSE.And relevant authorities.

Called several times and was told that they will callback for a reschedule of my appointment. It's been 1 week, same issue no callback, no appointments. Very bad client or call/reception services. The clinic itself is well situated but for the price of a scan I would also expect that there would be a good scheduling or customer service team behind. In fact it is the worst!

Update: it's been month now. No report. No answering calls, no answer to email I wrote last week. Any chance to get money back for not completed servise? Despite clean place, friendly staff and not to long waiting when came for my appointment, I'm beyond disappointed with waiting time for my MRI results. I was told results will be sent within 7-10 working days to my GP. 2 weeks later I checked website for contact number and learned that they experiencing delays with results...ok...I gave it another week...now its nearly month of waiting. I need results to know what's wrong and how I can treat it to get back on my life.

I took time off work for a Tuesday morning appointment. They said I didn't drink enough water. I drank 750ml one hour prior to my appointment as I was required to do. They said I could come back on Thursday evening at 6.15pm. When I made the initial appointment they said I had to come in this morning as there are no more appointments for another month but they did have appointments and are open til 8pm everyday??? So I didn't need to take time off work after all.? Very poor communication. Also, I had to fill out online forms and more forms when I got here. Many older people would find getting these texts and emails overwhelming. The Radiographer was passive aggressive, abrasive, snarky and spoke in a very condescending manner. In my opinion she shouldn't be dealing with the public in a medical capacity. After all the medical profession is supposed to be a caring and reassuring one. So I went home, no scan. I won't be returning. I don't want the Radiographer anywhere near me. Complaint made. ***Update, Complaint had been made to to the Clinical MANAGER, Cork and her manager in Dublin. All I got was very long winded sentences, I found it very difficult to speak to the Clinical Manager as she just spoke over me. Not even," I'm sorry you feel this way" . All I got was defensive rants. For a whole month after I made the complaint apparantly there was "numerous attempts to contact me", this is untrue as I didn't receive a telephone call, missed call or even an email as promised. I WOULDN'T RECOMMEND ANYONE TO ATTEND THIS CLINIC, THE CUSTOMER SERVICE ALONE IS WELL BELOW WHAT YOU WOUKD EXPECT ANYWHERE. ****

Waited over 4 weeks for an mri appointment and now waiting over 2 weeks for the results, can't get through on phone and no response to my email. I get ye are backlogged for reasons outside your control, but if you can't hire a few extra staff to update customers on timelines with all the extra business you are getting, then you're going to get bad reviews.

I needed to go to the express care as I had a stomach infection but I tried to call them several times, left 3 voicemails and nothing. Southdoc was closed, my gp had a half day that day so it was my last option. Since they were not answering phone calls I also checked on the website where it stated they treated infections so I just went as a walk-in. The receptionist wasn't listening to me and just kept saying "we don't treat abdominal pain" even though this was not the issue at hand. She proceeded to hand me a list of gps I could go to instead, all of which were either closed or had no available appointments for the day. Either answer your phone lines or make it very clear what ye treat and don't treat on your website, simple as. It cost me 40 euro in a taxi fare because I was just desperate to be seen and all I got out of it was a useless leaflet. Just answer yer phones

Had a ultrasound appointment for my thyroid issues and was promised to have my report sent to my GP within 10-14 days.21 days later -still nothing. Sent them an email- being told it will be sent. Two days later-still nothing!. For the amount of money paid for things that in other countries are basic and straightforward - very unprofessional and frustrating.This is the email I have sent yet again to no avail. "Thank you for replying to my email. I have contacted my Doctor and she still didn't receive the report. Ultrasound was made on 22 of July and I was told that in 10 -15 days report will be with my doctor so I can take care of my health further. This is now way overdue. For the amount of money I paid for this, it is very unprofessional and disappointing , especially when a persons well being is in question and delay of information/report is causing additional stress of not knowing every extra day of waiting, outside the timeframe I was given, weather there is something really wrong with my health that I will have to battle further. Also, having an excuse of backlogs due to Covid ,at this point in time is absolutely rediculus. I hope expensive report on my health ,that is in your power and hands, will reach my Doctor soon so I can start fixing what is wrong with my health and move on. It is always funny how you all are so fast in taking money from people, but when it comes to your end of the bargain -you take your time without any consequences. We are paying you to "work" for us - not the other way around. I hope in the future you will take people's health more serious. If not, you are in the wrong business. Thank you for your time. Kind regards"

Cork Affidea. Avoid at all costs. Went to do MRI for my right hand finger. Noticed mistake in the evening before appointment on the online form they sent ,which stated wrong hand - left. I emailed them obviously nobody replied. In the morning got babysitter, a lift from person travelled nearly 1.5 hours and once arrived cork affidea the receptionist not registering me, she asked me 3 times do I want go do left hand . I said of course not- the problem is in the right hand! Receptionist - Kate Moore refused saying it's not their mistake and machine is set up. :-) lol Yes set up for the hand and I giving the hand just another ! I would understand if I will ask do MRI leg or head but it's still hand!!! Also I had my surgeon request on Limerick hospital colourful blank stating the correct hand , it wasn't good enough for her!!! I asked to see manager, she back answered "we don't do that"!!! Just wondering what education level did you get , not knowing how to deal customers service! So with all expenses occurred and tears in the eyes back home ,trip for nothing. Back to gp, did register with Barrington hospital. Good luck!!!

Waiting on the line as usual trying to make an appointment over a week after referral letters sent. I have emailed, I have phoned. Their GDPR procedures are a total joke. I have complained in writing several times about that aspect. They rang me once when I was in a meeting and it took me 5 mins to get the person off their script and just to tell me what it was they were ringing about? Could not take the call. Finally get through now and they only have one of the two referrals on their system. Sigh. *edit* They do finally have a copy of their privacy policy available to view at last, however be careful it asks you to give them all your data without specifying clearly where it will go for 75 years. Unusual...

I am slow to review publicly however I cannot praise the staff at Affidea enough. Last Sunday afternoon we were sent to Affidea from the CUH for a CT scan for our son who had broken his arm the day before. When we arrived in the afternoon after 8 hours previously in the CUH we were met with 2 lovely receptionists who very kindly informed us that they haven't done CT scans at the weekend for some considerable time. We were asked to wait so a Doctor could speak to us. Fully expecting to be told to come back the following day we were informed after a few minutes that one radiographer was willing to switch the machine on and facilitate us. We cannot express our thanks enough to the fabulous, kind and caring team at Affidea, to James, the super efficient Receptionist in the CT/MRI building and to Will the Radiographer. When the public system completely failed us, Affidea made a rubbish weekend bearable Thank you guys.

Great central location. No queues. Team very professional, reassuring and knowledgeable. 1 hr parking available for free at Aldi next door. Street Parking also available for €2 for 2 hours. Buy parking ticket from local shops or hotels. Would recommend Jury's inn if you need an overnight stay which is 5 minute stroll away.

Avoid this place if you can. Waited 3 months for an ultrasound and Affidea customer service couldn't give me any date in the future for the scan. In the end, had to get a new referral elsewhere from my GP. Was referred to the Bons and had the scan within 3 days.

Trying to book MRI scan unsuccessful for numerous times after a month from Refferal letter from GP I get closest appointment in another month which means the condition after additional two month I can be dead. They simply don’t care!!!

Couldn't recommend Affidea Cork highly enough after an exceptional experience with them this week. My Father needed an urgent consultation, X Ray and MRI scan and all were arranged promptly, without delay. Nicole was our point of contact and she was the ultimate professional from start to finish, ensuring that we were kept updated at all times. My Father was seen by Dean who explained everything clearly, answered all of our questions and couldn't have been more helpful. Massive thanks to both Nicole and Dean for all of their help.

Absolutely appalling, after initial treatment I was sent to the A and E at the CUH. I was told by the doctor at affidea I would be seen within an hour at the CUH. 2 days later I had received no treatment and when I asked the doctor at affidea to refer me to a private hospital he refused. Total waste of time and after 5 days of absolute agony I finally got to see a doctor a a private hospital. Not even an apology or even an admittance of wrongdoing by affidea but look mine is not an isolated case and many others have suffered because of their incompetent treatment. Avoid the doctors here at all cost unless you have a very minor injury and even at that your taking probably going to be sent to the CUH.

My visit to Affidea in Cork was brilliant, i Really Appreciate for everything staff are friendly, and took good Care about me for MRI Scan, got Results next day from my GP. Recommend. Thank you.

An absolute joke of a service. My doctor referred me a week ago and I have heard nothing. Their phone numbers don’t connect but they divert you to an automated voice mail which is chaotic. They have messages about Covid causing delays. Don’t waste you time. Ask you doctor to refer you to the matter private in Cork.

I would not recommend this service. my appointment was at 6.50am i showed up at 6.30am and the building was closed no lights on and no one to be seen. i waited a while and rung doorbell to make sure and still no movement and that was at 6.45am. Then i waited till 7.10 at the local carpark and there online website states it opens at 10.am which made me even more confused. i got a miss phone call at 7.15 i rang back 5 times no answer the automatic voice message i got was that they were closed. i showed up at again 7.35 to be told i missed my appointment and i have to reschedule. the receptionist want helpful at all i told her i was there at .6.45 and she said that wasn't possible because she was there which she wasn't i told her to check the cctv in fact she was late.

Avoid this place if you want to live. They spouse to help people but they let you die instead. Shame on them. They have mess with referral letter and with results is well and let you wait for pho e call for appointment ages. Worth to pay more somewhere else. And laya healthcare should run away from service like this. They do t deserve bad name over them.

6 weeks waiting time for MRI since referral letter sent by GP Appointment delayed even after being punctually 30 min before time in the reception, as requested

Poor image and report quality, not even close to 3 T. After several months, I couldn't manage to provide my previous MRI materials to improve my Affidea report. The clinic is non-responsive by email, first they say to provide available reports in text, then they say it's not enough and they need original CDs, but they don't explain how can I provide it to them even though I have those.

I attended last week and the week before dealt with receptionist both time Katie, what a lady to the highest order I was so nervous and on edge goin for the mri she assured me I’d be fine as I’d be in an out in the space of 5 songs which was a great way to put it she proceeded to joke unless it was the stone roses song fools gold which is one of the longest songs ever, we both had a giggle an I felt at ease whilst this was all going on the printer was broken there was a young chap in her ear also asking a lorry load of questions while answering him showing him what to do on his system she reassured his customer fixed the printer booked an appointment for a lady with no English an directed someone to a room with a red clipboard before she even asked a question she done all this while still attending to me, what I loved most was when I came back the following week she greeted me by name mr pardy is your Walkman broken would you like to hear another few songs? I’ve attended the Mater for everything I will now be going to affidea absolute gem Katie thank you

Terrible customer service hung up on me 2 times.I rang them last week they said that there is backlog that my referral is still waiting to be reviewed or something. Rang them yesterday and Iv been told that my referral wasn’t even processed that they didn’t get my referral letter from my Dr. they informed me that sometimes errors happen.From my Dr side the referral was send 100%. Therefore I’m still waiting 3 weeks to get scheduled to get MRI scan. I’ll probably be waiting for another couple of weeks.I’m very unwell I’m just so disappointed. You probably be dead before you start your treatment.

Absolutely horrible experience. Had an xray there and the woman doing the xray was ignorant and cold. Obviously she hates her job. A shame places like this can't get proper staff. Filing a complaint. Will not be dealing with them again. Avoid them!!

Nice staff but unfortunately extremely slow almost 4 hours to see a doctor and get an X-ray for our 4 year old. Understandably they were busy but your paying well for the service so I would assume it would be a little quicker. Still quicker than A&E I guess

Amazing clinic place is airy, bright, clean. All the staff were very efficient, helpful and friendly, I wouldn't go anywhere else if I had a choice

Today we went with my spouse over 40 km one way for an ultrasound scheduled about a month ago and it was dismissed with nothing, because the machine is broken, even though there are two such machines - pathetic it is! A total beaker of patients!

Really happy with my appointment today at Affidea Cork Spotless facility and each member of staff who spoke to me couldn't have been nicer even though it was very early in the morning , particularly the very kind lady who spoke in depth to me about each step before the scan and answered any questions I had Early appointment no waiting time The images were sent to me in under an hour Great service

First of all, the location for their pop-up ultrasound clinic couldn't have been more awkward - there's surely venues available in more centrally located towns in County Kerry than Kenmare! The premises (the HSE primary care centre) was beautiful and spotless, but I had to wait outside their door, by the lift (basically in the staircase) where there was two chairs placed for people attending an ultrasound appointment. There was no signpost anywhere that said Affidea, it was very confusing. Thank god I was able to ask the receptionist in one of the GP surgeries in the primary care centre, who kindly told me to take a seat outside by the lift, and that I would receive a phone call once it was my turn (I wouldn't have known this only for the lady telling me - but never received any call, anyway). After a while another lady came out, didn't introduce herself but just asked me my name in a rather stern manner. I then had to sign some firms, for which I didn't have any time to read what I was actually signing and off she went back inside. After another while, she appeared again and called me into the ultrasound suite where another lady was waiting (the sonographer). I don't think she introduced herself, either - and at no point there was anyone smiling at me or anything. I felt pretty much like a number that was given instructions and expected to do certain things in order to get the job done as smooth and fast as possible. I mentioned to the sonographer at the start of the scan that I was very anxious with regard to what was causing my symptoms, but I was just told I'd have to wait for the report to be sent to my GP - she really didn't seem interested in reassuring me and relieving my anxiety at all. Without telling me the reason for it, she then proceeded to scan another area of my body than I was referred for, which obviously raised my anxiety to unknown levels. After we were finished, she was straight on her phone and didn't even take time to say bye to me or anything. I got the impression something must be seriously wrong with me, yet it is now 4 days later and my GP still has not received the report. It states that the GP will receive the report within 1 to 2 days in the automated email I received after my scan,. I then rang them today and spoke to an extremely disinterested, rude man who casually told me I'd be able to log a query into my missing report after 10 days.

I had an MRI and ultra sound today in Cork. The staff are amazing! Very friendly and reassuring. I was in and out in little over an hour. I was very impressed! Photo report has already been sent to my phone for the ultra sound. Top service

Had a MRI recently on my shoulder and the staff were very professional and prompt. No waiting around and appointment was on time when I booked. Excellent service and staff there. Would highly recommend it. Had my MRI imaging on my affidea app within days.

Arrived there on a Sunday with a knee injury. I was seen soon after I arrived. Had an X-Ray that day. Needed to come back for MRI, I had my appointment 4 days later on Thursday. Friday morning I got the results and a referral to an orthopaedic surgeon. Great experience! Nurse and Doctor and everyone involved were super friendly.