Medigroup image

Medigroup

Medical center

😠 I spent over 1hour desperately waiting to get through to make an appointment. 1 WHOLE HOUR! Took all my credit. I eventually walked in to make my appointment in person, and you expect since nobody is answering your call, you expect the staff to be constantly on the phone chatting to patience since t... People often mention phone, doctor, results, appointment, call, told, waiting, afternoon,


Address

Cathedral Rd, Cork, T23 EC2N, Ireland

Website

www.medigroup.ie

Contact

+353 21 430 5544

Rating on Google Maps

3.60 (48 reviews)

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Featured Reviews


Frequently mentioned in reviews: phone (15) doctor (12) results (12) appointment (11) call (11) told (11) waiting (6) afternoon (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Christine M. 2 years ago on Google β€’ 40 reviews
    Reception is disgraceful. I have been trying to get an appointment for an urgent issue for over a week. Only answer machine each time I ring. I txt the WhatsApp number that you are only to use for prescriptions, because I was desperate, explained how long I'd been trying to get through on my txt, the txt I hot back was, this is prescription number only please call our phone lines.... I'm going to look for another surgery, after 37 years with this medical centre I'm very upset
    7 people found this review helpful πŸ‘

  • 1/5 Rebekah O' D. 2 years ago on Google β€’ 3 reviews
    I spent over 1hour desperately waiting to get through to make an appointment. 1 WHOLE HOUR! Took all my credit. I eventually walked in to make my appointment in person, and you expect since nobody is answering your call, you expect the staff to be constantly on the phone chatting to patience since they are getting a "high volume of calls" but instead the secretaries are just standing around either talking to each other or doing god knows what.... I asked the lady that I I spent an hour to try to get through to make an appointment and waited for an hour on the line. She told me that they have been up the walls with phone calls. They might have been. But for 1 whole hour?! And if so how come everytime I walk in I rarely ever hear or see someone on the phone especially when I just rang a not longe before I walked in? An absolute joke! When I finally got through I received a phone consultation. The secretary gives you the day when you will get your call but she doesn't give you th time for when your doctor will call. I could be at work waiting for my call all morning or afternoon and wouldn't even get a call. So I begins to get frustrated thinking the doctor isn't going to phone me today and what happens? I end up missing my call because the doctors phones me a lot later then what I was told. . Secretary will say "he will phone you in the morning", but he phones in the afternoon, she will say "he will phone you in the afternoon" , but he phones you in the evening. An absolute disgrace! I have gotten an ultrasound and have been told my results have been sent to my GP, which is doctor Monaghan. Now my results came on a Monday, so I expected my doctor to ring me about my results, I received no call. So on the Tuesday I rang and waited for 30 mins on the line to make an appointment with Doctor monaghan. I was told he is not available... I explained my situation saying I am expecting a call from monaghan about my ultrasound results. Then I was told he will ring me Friday afternoon, which really means evening. So I left it at that feeling frustrated. When Thursday came around I was then told my appointment was cancelled and I can get an appointment with another doctor but I need to talk to Monaghan who has my results. I walked in explained my situation, and the secretary told me to ring Affidea back to get my results. I just paused, feeling very frustrated and said to her I was told to talk to my GP about my results as they can't give me the results themselves as its too confidential as it needs to be done privately between me and my GP. Now I have been told that I should be getting a call on Monday afternoon from my doctor another phone consultation and if it is cancelled she let me know. what a way to be breaking serious news! and if he doesn't tell me my results over the phone Monahon will be making an another appointment for me to meet him in person which will mean I have been waiting a month to talk about my results which is really upsetting me. I have been sent my ultrasound photos but I don't have the results. I have been looking at the photos of my scan thinking of the worst!!This is not good for my mental health or physical health. To be leaving this go on for so long and nothing is being done about it. I feel like it's trying to get into a VIP club waiting in line for ages and then being told no one is allowed in. I feel like I get better care from South doc. An absolute disgrace. After I get my results I'm going straight to another surgery. This place is no good I don't know how they are still open for patients.
    8 people found this review helpful πŸ‘

  • 2/5 Dee M. 11 months ago on Google β€’ 78 reviews
    No new patients accepted. 2 stars for answering the phone quickly and recommending Doctors365
    2 people found this review helpful πŸ‘

  • 5/5 David H. 6 years ago on Google β€’ 64 reviews
    Dr Monahan is an absolutely brilliant doctor and person. Having been a patient for many years I can say he goes way above and beyond to make sure you have the best care and has excellent attention to detail. I would regard him as a friend as well as a doctor at this stage. I haven't had anything but good experiences with any of the other support staff either, always helpful.
    2 people found this review helpful πŸ‘

  • 1/5 Shane P. 9 months ago on Google β€’ 55 reviews
    Excellent service. Amazing team of Dr's and nurses. 2017 Updated review, have left due to terrible service from reception in particular. Moved to another Dr. and much happier with service. 2023
    2 people found this review helpful πŸ‘

  • 1/5 O'Connor K. 3 years ago on Google β€’ 26 reviews
    Never answering phone. Eventually did after trying for 15 mins . When the girl does phone appointment only!! When will doctor phone? Afternoon Waiting all afternoon no call.. Are these people REALLY Qualified secretaries?? Not ONE doctor there at weekend so don’t get sick. A SHAMBLES ! πŸ‘ŽπŸ»
    2 people found this review helpful πŸ‘

  • 1/5 BallyB K O. 3 years ago on Google
    You can't leave a message if you cannot get through . Total amateurs . Need proper training in reception skills.
    3 people found this review helpful πŸ‘

  • 5/5 Avril L. 6 years ago on Google β€’ 38 reviews
    Great doctor's been a patient all my life great staff helpful, good opening times as well
    1 person found this review helpful πŸ‘

  • 1/5 Mihaela A. 3 years ago on Google β€’ 9 reviews
    Very bad experience, waiting for 1 hour after the appointment time everytime, allwais arrived early, all the people waiting ware served befor me everytime for the last few years including coming with a baby or with diabetes and asked to fast,definitely changing doctor
    2 people found this review helpful πŸ‘

  • 1/5 Claire M. 1 year ago on Google β€’ 9 reviews
    I am going to this go practice all my life and it's worse it's getting!! Shocking treatment from GP and wrong prescription sent to pharmacy. Poor poor service. Mistake are inevitable.
    2 people found this review helpful πŸ‘

  • 1/5 Kayleigh C. 1 year ago on Google
    This clinic is SHOCKING. They never answer their phones and never have appointments available. We handed a domicillary care form to be signed and our doctor had it given to him and when we showed up to collect it we had been told it had been LOST with not a single apology given. Bare in mind this form takes hours to fill in!!! And the cherry on top they still charged 55 euro even though he lost the form!!! Complete waste of time and money no apology or refund this business is a SCAM
    2 people found this review helpful πŸ‘

  • 1/5 Ray D. 6 months ago on Google β€’ 10 reviews
    Not happy with there reception
    1 person found this review helpful πŸ‘

  • 5/5 Margaret R. 7 years ago on Google
    Dr. Got me off almost all of the tablets I was on for years. Iam so pleased I moved to this practice.just goes to show not all tablets are required,:):)
    1 person found this review helpful πŸ‘

  • 1/5 Alice B. 2 years ago on Google
    I rang several times to make an appointment for my mum +renew her prescription when I did eventually get through the lady on the phone I found her abrupt and quite rude.

  • 1/5 Stephanie G. 2 years ago on Google
    Have been trying to get true for the last two days not one answer did I get a complete disgrace of a doctors


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