1/5 Jess P. 1 year ago on Google
*SCAM
and
inefficiently
run*
If
I
could
give
zero
stars
I
would.
If
you
are
trying
to
fly
international
back
to
the
US,
do
not
use
this
service.
I
showed
minor
CoVID
symptoms
on
4/22.
I
took
a
PCR
test
with
HSE
on
4/25
and
my
results
were
positive.
All
of
my
symptoms
subsided
on
4/27.
HSE
informed
me
that
my
LAST
DAY
of
quarantine
would
be
4/29
based
on
when
my
symptoms
started.
I
moved
all
of
my
flights
from
April
30th
to
May
1st
based
on
what
HSE
told
me
and
to
give
myself
a
buffer
day
I
then
booked
my
appt
online
at
Covid
Cork
on
4/26
to
expedite
the
recovery
letter
process.
When
I
showed
up,
I
wasn’t
in
the
system.
The
woman
at
the
front
desk
was
incredibly
rude
as
I
tried
to
see
if
they
could
take
me
as
a
walk
in.
After
30
minutes
of
back
and
forth,
they
finally
agreed.
I
tried
to
ask
questions
about
the
process
and
they
had
zero
information.
I
reached
out
to
Covid
Cork
via
email
to
inform
them
that
my
symptoms
started
on
4/22
and
HSE
said
that
my
LAST
DAY
of
quarantine
was
4/29.
Covid
Cork
said
they
couldn’t
give
me
a
letter
of
recovery
until
10
days
after
THEIR
test
results
(May
6th/7th).
I
had
already
paid
to
move
my
flights
to
May
1st
based
on
HSE
telling
me
I
could
travel
after
my
quarantine.
I
reached
out
to
my
airline
and
they
confirmed
that
I
would
be
able
to
fly
out
on
May
1st
booking.
I
tried
to
explain
both
HSE
and
CDC
guidance
as
well
as
the
airline
approval
but
Covid
Cork
refused
to
accommodate
or
even
provide
customer
service
to
have
a
discussion
about
what
was
allowable
within
the
regulations.
In
reply
to
their
comment
below,
I
should
have
received
a
letter
from
Covid
Cork
on
May
1st
or
2nd
not
the
6th
or
7th.
My
friend
who
was
tested
by
HSE
on
4/24
and
also
had
symptoms
on
4/22
used
a
different
(ACCREDITED)
service
and
had
no
problem
getting
all
of
the
appropriate
documents.
Delta
approved
his
documents
in
person
and
was
able
to
fly
back
to
the
US
on
4/29.
That’s
when
I
reached
out
to
the
service
he
used
to
expedite
my
documents.
I
asked
for
a
refund
from
Cork
via
email
but
they
ignored
me.
When
I
disputed
the
charge
on
my
credit
card,
they
reached
back
out
and
bullied
me
about
not
following
the
correct
guidelines
and
threatened
to
submit
my
information
to
the
authorities.
When,
in
fact,
I
followed
both
HSE
and
CDC
guidelines.
AMEX
has
reviewed
this
information
and
already
refunded
me
the
amount
based
on
the
situation…
and
yet
Covid
Cork
is
threatening
to
take
me
to
court
over
€125.
As
a
company
that
is
focused
on
support
for
Covid
and
travel,
I
would
think
they
would
be
able
to
better
navigate
the
complexities
that
exist
country
to
country
as
well
as
be
empathetic
that
individuals
are
trying
to
navigate
the
incredibly
nuanced
regulations.
Funny
how
two
people
who
tested
with
HSE,
spoke
to
the
airlines
about
what
was
allowable,
got
approved
by
a
doctor
while
in
Ireland,
and
used
another
accredited
service
to
get
a
recovery
letter…
we’re
approved
to
fly
home.
And
yet
Covid
Cork
continues
to
harass
me.
7 people found this review helpful 👍