3/5 C.Samantha McKevie F. 7 months ago on Google
I
was
overcharged
&
service
meh.
To
be
clear,
the
taste
of
the
food
is
5
star.Server
was-
nice
but
not
forthcoming
with
details
and
gave
wrong
info.
See
the
pics,
esp
the
menu
and
my
receipt.
I
ordered
the
prefixe,
$67.
I
asked
if
I
could
sub
out
the
sides
&
dessert.
She
said
yes
but
didn’t
mention
there’d
be
charges
for
each.
I
get
it;
it’s
fine
dining,
they
don’t
discuss
$
a
lot.
However,
MY
SOUP
never
arrived!
Got
my
appetizer,
then
dinner.
I
was
so
excited
for
the
steak,
I
got
right
to
it
and
forgot
about
the
soup.
I
remembered
halfway
thru
dinner
but
didn’t
want
soup
then.
Server
didn’t
check
back
for
a
while
so
I
couldn’t
even
tell
her.
Lastly,
I
subbed
out
the
prefixe
cheesecake
for
banana
pudding,
which
the
server
said
they
had.
I’m
like
wow!
Restaurants
never
have
banana
pudding
as
a
dessert,
give
me
that!
Turns
out:
It’s
banana
crème
pie!
Fortunately
it’s
delicious,
but
it’s
not
the
banana
pudding
I
thought
I
was
ordering.
I
got
the
soup
and
banana
pie
boxed
up
to
go
along
with
the
rest
of
my
dinner
to
enjoy
at
the
hotel.
No
soup
arrived.
No
banana
pudding
existed.
You’d
think
I’d
get
something
taken
OFF
the
bill!
Nope
I
what
I
got
instead
was
an
EXTRA
charge
stating
I’d
subbed
out
the
soup
BUT
IT
WAS
ACTUALLY
A
PREFIXE
ITEM!
Plus
got
extra
charges
for
my
2
sides
—
1
side
a
sub
price
and
the
other
side
I
was
charged
full
price!
—
AND
up-charged
for
subbing
my
WRONG
dessert
I
was
served…which
I
discovered
back
at
the
hotel
bc
they’d
brought
that
out
boxed
up.
When
I
asked
why
my
bill
was
so
high
when
the
prefixe
was
$67,
server
said,
“Oh
bc
you
subbed.”
At
that
point
I
hadn’t
even
noticed
the
erroneous
soup
sub.
First
time
to
San
Antonio
and
I
LOVE
it!
Wish
my
Ruth’s
Chris
experience
had
matched
the
other
greatness
of
SA,
TX.
Do
better
Ruth’s
Chris.