I am an independent Physician Consultant and I was recently invited to their open house to tour the facility and I was absolutely impressed! State of the art urgent care with board certified Physicians and experienced Nurses 24/7. Locally owned by young caring Physicians that understand the true needs of a patient. These are also the same clinicians that you will see. They have a pediatric unit, on-site laboratory and imaging, all under one roof. Why go wait hours to get seen at a major hospital that will treat you like a number when you can go here, be seen in minutes and get undivided attention and quality care. I was even told that they will even cater in food from local restaurants based on your dietary needs. The ER has plenty of parking, cozy and private rooms with TVs adn WiFi. They take all major insurances and have very competitive cash pay rates that I have never seen for an urgent care. I honestly think that this is the new standard of care and I wish we would see more caring Physicians like them.

This was probably the best ER experience I’ve had in my life, considering the circumstances. I have episodes that send me to the ER often and I wasn’t judged, only shown the utmost compassion! I just moved to town and I’m relieved to know they’re here. There was no wait time and the facility was excellent! Thank you Dr Gregers, nurse Steve, and Carlos for listening and helping me to feel safe:) Jennifer

This is the absolute best hospital I’ve ever been to! The front desk all the way back to the nurses and Dr. Was AMAZING! They are very caring and compassionate about how you are feeling. They also shared information with me that no other emergency room/hospital has, I am so grateful that I found this place. If I have to drive way across town, I will! Thanks to everyone who cared for me at the time of my visit!

Absolutely WOW!! As a previous cancer survivor I have been to my fair share of ER’s and this one is TOP NOTCH!! They were so kind and attentive to my son and it was very clean and accommodating for myself and my husband! We were in and out and they settled all my worries! I was EXTREMELY IMPRESSED!! All the staff was so kind and very knowledgeable! 1000/10!!!

We were very impressed with New Braunfels ER & Hospital! My husband was seen for chest pains and we were seen immediately and updated consistently and in a very timely manner. The staff was very friendly, helpful and knowledgeable and we could tell they really care about their patients. The facilities were extremely clean and comfortable. Dr. Pinto and our RN were excellent! I would highly recommend!

I have taken both of my daughters to this ER. I received compassionate and patient care from all of the staff. My youngest went in recently for what I thought was an ear infection and the Dr actually said she would be tested for strep... After the results came back, she was strep positive which explained her high fever. She was put on antibiotics and she recovered very quickly. I would recommend any of my friends and family members to come to this ER.

This place is awesome! I went in with a heart problem. The check in was fast and courteous. I went to a room within 20 minutes of walking in the door. A doctor came in the room within minutes. They immediately proceeded to my treatment and by the end of the day I was fixed up and headed home. I had atrial fibrillation. Everyone working there was friendly and on their A game. 5 Stars in my book! I don’t know what they could do to make it better. Oh and they brought me lunch! Of my choice! It could not have gone better.

I used the NB ER & Hospital for the first time earlier this year and I was very impressed and pleased with my service. The check in process was seamless; and I was seen within 15 minutes of checking in. The ER doctor was amazing; so very attentive and polite, and he showed genuine concern for my health history and getting me taken care of and treated quickly. As I received blood work and IV fluids, I was offered a drink and snacks as I was very dehydrated. I was comfortable and trusted that I was being tended to with the best service offered. I will always choose to go to this facility first for minor emergency care before going to wither of the two local hospitals. Fantastic staff, clean and service was the best! I left there feeling so much better and I've shared my experience with others! I highly recommend this facility!

From check in to being released, this place went above and beyond. We were placed on ease, was seen immediately- zero wait time. The nurse had a quick plan and doctor came in as quickly as possible. My son had a great experience through this tough time for him. Proud of him too! Thank you all!

I had an exceptional experience at NB ER & Hospital! The front staff was friendly and efficient. The facility is very clean, but also very comfortable. The medical staff was attentive and got me fixed up rather quickly. The whole process was pretty great considering the circumstances.

Everyone was extremely helpful! Listen to my concerns, and took quick action to help me feel better!! it was like no other place I’ve been before for myself or my family. I hope not to have to return there but if I do need a place it will definitely be this location.!! thank you thank you for your staff!!

My experience at NB ER has been the best. I will personally drive there anytime I am feeling ill, which is about 45 minutes. Dr. Christina & Dr. Cheuke are some of the best doctors I’ve seen. Allie initially referred me to there, and has always stopped by, provided loving cards, and just was always there for how ever long I needed or wanted. Allie always provided. What makes their staff incredible, is everything from their front hand service. Lo at the friend desk is the most friendly and kind person you can interact with, she was patient and hardworking. For all of my nurses, especially Kayci, Carlos, Tanya and LeAnn keeping me upbeat and positive throughout my stays there has been life changing. Rachel is fabulous & Jonelle is very mindful and will check on you any second you can ask for. All NB ER deserves a shoutout, but these individuals have impacted my life and I’m forever grateful.

They were quick and thorough. Tool great care of me. And everyone was so nice and had a smile (which I rarely see at a regular ER) I'm happy and will definitely return with future urgent care needs. Thank you all.

The doctors and staff are so kind at this location. It never fails on a holiday someone in our family gets ill or injured. This ER always gets us in quickly, diagnosed, and on our way to feeling better.

No one else was there. Quick check in. Doctor saw me before I finished paperwork. Called to exam room. Nurse took vitals. Doctor recommended meds. Meds sent to pharmacy. Was out in 45 minutes total. Will definitely use next time in area if I need a doctor.

We were advised to visit this hospital after speaking with a very sweet & helpful representative with my 22 year old nephew who had been drinking 3-5 high percentage beers daily. We proceeded after noticing how great the overall reviews were, believing all Doctors here would have patients' best interest at heart. We were wrong! During my nephews visit, It appeared that Dr. Christine Pack was more inclined to rely on specific visible evidence of a need for detox & his self-assessment, (which was made while he was still in denial about his problem.) to determine any needs for additional treatment OR merely professional advice. Relying heavily on his verbal assurances, rather than conducting a comprehensive evaluation (outside of general testing for physical attributes of withdrawal.) Which one in particular we mentioned were signs of extreme irritability due to being unable to get a drink. This approach neglects the importance of professional observation & listening to responses to probing questions, which could reveal underlying issues. Addiction is a complex & often deceptive condition. The signs & symptoms can be subtle, & addicts may not always be forthcoming about the severity of their problem. It is the responsibility of healthcare professionals to discern the truth through careful observation & probing questions, especially when the patient is in denial & at minimum, provide professional advice around the impact an alcohol addiction could have on his body. The rep who’d referred us, advised by perhaps getting permission to talk with the doctor & getting my nephew to admit some of the alarming things he’d revealed regarding his alcohol struggle, she would be more thorough with looking further into the details of his potential needs. He’d even acknowledged events abt 36 hrs before when he left a friends party on foot in an unfamiliar neighborhood, to which we’d been searching for him for over an hour. He found him later after having fallen asleep in a complete strangers yard at 12am. He would answer my general question, literally explaining his use of alcohol to help him cope with deeply rooted traumas. Instead of Dr. Christine Pack providing professional advice based on his new admissions, she simply turned to him & advised “I'm not going to force you to do anything you don't want to do”. Dr. Christine Pack literally avoided addressing any of his clear, alcohol-dependent answers & strictly advised him she would not force him to do anything. When I asked additional questions regarding what the facility offers based on the information he’d revealed in her presence, she responded with extremely short & dismissive answers, appearing annoyed. Then proceeded to reiterate to my nephew, “We can’t force you to do anything. What would you like to do?” This question was her primary focus, in spite of his acknowledging emotional & mental dependence on the alcohol. Unfortunately she would go on to continuously repeat that she cannot force him, (which by the way, was by NO MEANS what we were asking.) It is important to note my nephew came to this facility voluntarily after the rep from this facility did more than the Dr. Christine Pack, in helping him recognize a potential problem too dangerous to ignore. He was still in denial but willing to be educated further by going to treatment. However, once the Dr. Christine Pack literally advised him he was good to go, he followed her “professional” opinion. We’d hoped through her experience she’d be aware that oftentimes patients are more receptive to a Doctor, than family when encouraging a decision to face a reality they’re struggling to accept. The Dr can provide more insight, without illegally forcing them to commit to treatment. Dr. Christine Pack's primary concerns were legalities, with ZERO interest in advising him of potential dangers if his dependency continued untreated. I fear how many other families & patients were sent home or ill-informed of potential dangers after explicit admission to using substances to cope with emotional/mental trauma.

Fantastic experience all the way around! All of the staff were extremely nice and helpful! They went above and beyond for my son to make him comfortable during our visit there. I have already recommended them to several other people!

The best experience I have had with any care physician,nurse I had an abscess tooth. They took care of me showing compassion with professionalism. Thank y'all. I'm sure I'll be back. Lol

Every time my family or I have needed emergency care, we have gone to New Braunfels ER & Hospital. The medical team as well including nurses, Techs, front desk registration has all been Too notch! Above 5 stars ea h and every time.

My husband and I both had to visit New Braunfels ER in the last couple of days. We received excellent care and waited only a minute or two before seeing a nurse. Even though it's an ER & hospital, we're only charged an urgent care rate through our insurance. I'm not sure if that's something with our insurance, or just what they charge everyone. This is the urgent care we trust in New Braunfels.

NB ER is the best ER I’ve ever been to! The staff is quick and efficient. Everyone is so nice and accommodating. I was in and out within an hour and that never has happened at any ER I’ve ever been to. NB ER is now the ER I will choose to go to for any emergent needs. Great job NBER, keep up the good work!

Dr. Pinto and his staff were amazing took very good care of me! He sat me down talked to me made sure I was aware of what he was doing each step! And not to leave out your staff great job! I highly recommend this place !

New Braunfels ER is by far the nicest, most thorough, efficient and effective ER & Hospital I have ever been to. The staff truly makes your visit/stay there comfortable and never feel like a burden. You are never left guessing or waiting in wonder. We make the drive every time we need to!

This place was hands down the best experience I've ever had during an emergency. Every single staff person was personable and kind. They got me in before I even finished my paperwork. The tech, RN, and Dr. Pinto were a delight. They showed true concern n care, made me at ease, and I didn't have to leave my room once! Exam, debriding, xrays, and staples were all done in MY room. The facility is very clean and welcoming. Snacks and drinks were provided and I was in and out in 1 1/2hrs. This is the best choice of ER if you are ever in need!

The best Healthcare facility I've been to in the whole country, the people there are friendly, knowledgeable, and authentic. Real genuine and honestly cares about the person as a human. The convenience of being open 24/7 combined with the hospitality is unmatched. Dr. Pinto is a blessing too the world. Great staff!

My husband had an asthma emergency and we were within seconds of this ER so we went. His 02 was low and they saw him right away. They took complete care of him. Very friendly and approachable. They are stocked with snacks and drinks. Very clean place. The DRs and nurses were warm and assured, made meel feel like we were in good hands. The receptionist was amazing, and answered all my questions from the status of my husband to billing. She made me and my kids comfortable in the lobby, even put on a kid friendly movie. They even have little freebies that are cool and practical. There's more good I could say honestly, wish this place was a clinic we could regularly go to.

Took my daughter here at 10 pm, everybody was so rapidly accommodating, the best place for *actual* urgent care, at an elevated level. Dr. Cheuk, our nurse Darian, and tech Summer-made an unfortunate situation into a pleasant patient ER experience! Single mother came home with not only a healthy and happy toddler, but also peace of mind! 10000/10

All the staff was very nice. Ali, the night nurse was wonderful. He made me feel very comfortable and absolutely non-judgmental with superb beside manner. They all worked very quickly for care and treatment in a professional manner. I thank them to the fullest.

I went in at around 2 am with so many symptoms and i was seen with a nurse no more than 5 minutes of arriving. I was taken in an exam room, told the doctor every symptom and was prescribed medication and out within 10 minutes. The service is so quick and attentive. I just moved to New Braunfels and this is the only ER and hospital I would trust.

The ac in my room didn’t work. That was a huge issue for me. But the staff attentive. Please fix the ac in the rooms that are “hotter” than the others. Working outside in the heat sent me to the hospital, and being in a hot room while being very ill is horrible. Staff A+ …. Room temperature was the worst part. I felt very safe in their care. Thank you for taking care of me y’all.

Was seen within 5 minutes of arriving. Front desk, nurses and the doctor were very polite and professional. Had to go back for some paper work corrections and again was met with great attitudes all around. Super helpful!

A breath of fresh air service that didn't include medical people trying to force medical things that you didn't need. The nursing staff had an awesome bedside manner that I had been missing in so many years. Friendly, knowledgeable in their field but not overbearing. I will be referring everyone to this location.

My son is 3 and broke his clavicle at a party on a Sunday. We tried multiple locations who could not fit us in, so we ended up here. We should have come here first. Every single person was so kind and they were so efficient. As a mom to a kiddo who needs a multitude of doctors for different reasons I know how rare it is to come across medical staff who are amazing with kids despite kids not being their specialty. From front desk staff, to nurses, to our X-ray tech, to our physician every single person treated us kindness and care and helped my son feel safe in a scary situation.

Great experience! I was ill and in alot of pain, and probably annoying to be honest lol I got great customer service, and my nurse Steve was super kind and had great patience the entire overnight stay. Thanks again!

New Braunfels ER & Hospital - quick and efficient to address your needs and get your treatment underway. Very clean facility with the latest technology and great staff. Special shout out to Dr. Allen for treating me with care and to Kendra for prepping my referral info! Thank you NB ER & Hospital Team!

On 5/17/22, I visited this fine establishment. I went in discouraged and experiencing discomfort, and I left at peace and taken care of. Thank you Rosemary for being so kind and welcoming, Darlene for being so reassuring and helping process my labs, Steve for talking me through every process and for alleviating my worries (even while preforming tasks), and especially Dr. Knepper for the smooth and comfortable examination and results delivery. You all made my visit such a wonderful one! Thank you for going above and beyond to treat me and help me feel better! I would give y’all a million stars, if I could! :)

This is a great place to go for a medical emergency. The cost wasn't so bad and it was reasonable. Professional top notch. The doctors even do follow-ups and answer any questions you might have forgotten to ask. It feels like an ER visit without breaking your pocket book.

While I was a patient, Steve went above and beyond to make sure I was taken care of. I have never experienced an ER that was so organized and cared so much about the patients. This ER is so clean and nice. Has an absolutely amazing atmosphere. Got right in, NO waiting. That’s is just to name a few. The whole team here is amazing. If you need medical attention, NEW BRAUNFELS ER & HOSPITAL is the place you need to be! THANK YOU STEVE! You’re AMAZING!!

Super smooth and easy experience. I appreciated being able to speak with a front desk person who was amazingly helpful with answering questions and getting me scheduled for imaging very quickly. I chose this location for my radiology imaging order because their cash prices were better than other options in town, and far cheaper than what I would have ended up spending if I went through my insurance. I would definitely go back if the need should arise.