2/5 Kunrui P. 4 months ago on Google • 27 reviews
I
hate
to
leave
a
negative
review
for
a
small
business,
but
I
have
chosen
to
leave
this
office
after
attending
since
2019
or
2020.
I
initially
loved
this
office
and
all
the
dentists
and
assistants
were
great,
but
over
time
it's
felt
more
like
a
corporately
owned
office.
I
felt
like
I
was
being
upsold
on
several
treatments
-
invisaligns,
deep
cleanings,
etc.
After
going
through
the
deep
cleaning
process
(I
moved
out
of
town
temporarily
and
missed
just
one
cleaning),
even
the
dental
assistants
were
confused
why
I
was
put
through
those
cleanings.
The
final
straw
was
my
cleaning
~July
2023,
when
my
tooth
was
chipped
during
a
cleaning.
The
dentist
(who
has
typically
provided
great
cleanings)
was
polishing
the
backside
of
my
tooth
with
what
I
think
was
a
polishing
stone,
and
ended
up
taking
some
from
the
bottom
of
my
tooth
where
my
bite
meets
and
feels
off
now.
I
have
picture
evidence
of
the
date
of
the
cleaning,
and
can
also
tell
how
much
was
accidentally
shaved
off
because
of
a
gap
between
my
tooth
and
my
retainer.
Unfortunate
incident,
but
it's
caused
me
to
lose
trust
in
this
office.