I came here today with my family for our family lunch. We just received a 30 pounds voucher to use in store or online unfortunately the front friendly staff was not so friendly today, rude attitude. Especially a blond girl with glasses. They told me I can’t use my voucher here. She didn’t want to call the office or to speak with a manager. I am tel disappointed about that. We really like Patisserie V . So I spend 35 pounds for our lunch. Thank you

The petite cakes were absolutely delightful, practically melting in your mouth. However, they leaned a bit too heavily on the sweetness scale. The sandwiches, on the other hand, were freshly crafted with a diverse range of fillings, showcasing their dedication to quality. The warm scones, served with clotted cream and jam, were a perfect comfort food choice. We decided to try their hot chocolate, which, while decent, didn't quite stand out. The service was satisfactory, with everything arriving promptly. Overall, it was a pleasant experience, though I couldn't help but feel that the prices were a tad on the higher side now.

Having waited 45 minutes for our afternoon tea, it wasn’t really worth the wait. The staff seemed very harassed & weren’t at all friendly. The original server didn’t smile or interact & it clearly looked like she didn’t want to be there. The afternoon tea isn’t as good as it used to be & definitely isn’t worth the money if you pay the full price. Thankfully we had a promotional offer which softened the blow. The coffees were nice but the food was very mediocre. Not sure if they were short staffed today but the tables weren’t being cleared very quickly. Overall not the most enjoyable experience.

Unfortunately it has gone downhill massively this year; we used to love it but will definitely not be returning anymore. I ordered a croque monsieur and this is what arrived…it didn’t even have any cheese in it, which I questioned, and the waitress said that’s how it comes (even though the menu says a ham and cheese toastie covered in cheese, and a croque monsieur is this as standard). The one slice of ham didn’t cover the bread and the crusts were so stale they were like sawdust. And it was about £10. My husband ordered a breakfast skillet but they said they were out of skillets, and a festive gingerbread latte but they were out of gingerbread syrup. The whole place was filthy, there’s no longer table service, and the waitress wasn’t friendly. It was also freezing cold as it is next to the outside play area, I know that’s not their fault but everyone was sitting in their coats and I haven’t had to do that before. The one positive is that the team member on the till was shocked when I took my plate of food up to them and immediately gave me a refund (I’ve never sent food back before in my life, but it was so bad that the couple next to us said excuse me you should really get your money back which reassured me I wasn’t being over the top). Such a shame.

Not nice experience at all… We came for coffee and cake with my friend and our daughters. Waiter refused to make coffee for my friend… she offered her tea instead. We got 2 Red velvet cakes for our kids … cakes were dry and smell weird. We had to return cakes … luckily they replaced them with different cakes which wasn’t that bad. Not going back there again and I would definitely not recommend that cafe to anyone.

Pretty poor display of food. There were no skillet dishes left. Had the pancakes which were soggy and looked like they had just been reheated. Also had the two mini bites - why was everything so soggy! From the hash browns to the mini burgers.. pretty disappointing. The only thing that was remotely edible was the fruit 😂 And the mocha which was bought over was spilled all over the place before it even got to me, making it sticky to handle. The toast was burnt. The service was ok, although the chap who bought food over to us (twice) said absolutely nothing, with no emotions. So much for being in the services industry. This wasn’t worth paying £30 for - wouldn’t have paid £10 if we’d had known it wasn’t going to be this substandard. Hugely disappointing start to the day.

Arrived today to use our Group On voucher. New menu started today and is advertised in store but the Sliders (which are on the menu) were not available yet. They initially tried to say we couldn't use our voucher but we point out the deal started today, wasn't that friendly and the skillet my partner had was mainly potatoes and onion (not much meat) and felt like was just heated up, my avocado was scraped on really thinly. Overall experience is not great and would not recommend :(

Absolutely filthy and I couldn’t place an order without giving them a table number. I’m on my own so by the time I’d given them a number someone else was sat at the table. You need enough staff to clear the tables, not nice when there’s mashed up food from the previous occupants everywhere