The Wallace image

The Wallace

Restaurant Bar Breakfast restaurant Family restaurant Pub Bar and grill

👍👍 Due to the lovely weather thought it would be a good idea to eat out. So revisited The Wallace. Again great choice. Food was delicious very much enjoyed with a few cold pints. Definitely go there again! Staff was great very welcoming. People often mention staff, good, lovely, service, steak, nice, amazing, order, served, friendly,


Address

The Wallace, Keresley Rd, Coventry CV6 2JF, United Kingdom

Website

www.sizzlingpubs.co.uk

Contact

+44 24 7633 5627

Price rating

$ $$$

Rating on Google Maps

4.10 (874 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: staff (28) good (18) lovely (17) service (16) steak (14) nice (11) amazing (11) order (10) served (10) friendly (10)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Oliur R. 1 year ago on Google • 16 reviews
    Typically we go there for breakfast and lunch. Always getting good service and food. Today, it was a total disaster. Our order took 45 min to make. Jacket potato, fish and chips and vegetables lasagne. No apologies or nothing for the food being late. Few customers cancelled their orders and left due to how long it was taking to make their food. The vegetables lasagne came with HAIR in it. No reaction or acknowledgement. Just asked if we wanted refund or new order. The deal was 2 meal for £10.50, but was only given £3.10 refund for the lasagne. What a shame, local pub turning into shambles. No customer service or care like before. PEOPLE BE AWARE OF THE FOOD. These 'accidents' are happening a lot these days.
    2 people found this review helpful 👍

  • 5/5 Matthew D. 5 years ago on Google • 42 reviews
    I took my family here on a Thursday night for a meal to end the holiday. We rang prior as my wife has dietary requirements and we wanted to know what choices she would have. The answer was that the chef there (Josh) would cook her food from scratch so we booked to ensure we could get a place. It was the start of service about 5 so not very busy. We were welcomed by Charlie and Victoria who did everything possible to ensure that we had all information. Also helped us to entertain our 5 and 3 year old whilst we decided. Sorted quickly and served very quickly considering the food for my wife being cooked from scratch so very impressed with that. The team did a terrific job. We were very happy and we cannot wait to come again. I used to go to the elms however this is a much better place we feel as you aren't filling yourself up on old wilting free salad. We came away satisfied. See you again soon guys. Well done!!
    1 person found this review helpful 👍

  • 5/5 Louise T. 10 months ago on Google
    We had breakfast here last Sunday and it was lovely nice and hot and tasty ! Carla was great and made sure we were well looked after. We will be going again soon 👍
    1 person found this review helpful 👍

  • 5/5 Julie L. 2 years ago on Google
    A really friendly pub that serves lovely food. All the staff are amazing and will do anything for you. Nothing is too much trouble for them, you just need to ask.
    1 person found this review helpful 👍

  • 1/5 Steve K. 10 months ago on Google
    Were there today and how the management responded to the customer who was coked out of his head and using foul language in the garden where there was small children and started to get physical with a member of staff. We had to deal with this customer all afternoon, I appreciate you contacted the police once he showed violence towards your member of staff however, you have a duty of care towards your customers especially where there is children and once you called the police, who had not arrived by this point, all staff then left the garden with the very verbal and violent customer still in the garden. This should have been dealt with alot better ensuring the safety of all customers especially the children as a priority. Very disappointed with how the situation was dealt with.
    1 person found this review helpful 👍

  • 1/5 Brendan O. 1 year ago on Google
    Waited 2 hours for food and did not arrive together and in some instances not at all. When requested to speak to the manager she hid in the kitchen. More interested in Just Eat orders. Used the pub for last 15 years. Gone down hill!
    1 person found this review helpful 👍

  • 2/5 Jeff B. 1 year ago on Google
    I stop her once a week for a quick drink with friends and the service is always incredible slow. There is a large bar with multiple tills but often one person serving and a large queue and then staff disappear in the back. Pub is fine, atmosphere good, seem to be a lot of people eating, I haven't. But don't expect to be served quickly
    1 person found this review helpful 👍

  • 5/5 Beccy M. 6 months ago on Google • 25 reviews
    Lovely local. Our go-to local pub. We come here for birthdays and casual drinks/meals. Came here for mum's birthday dinner today. We all enjoyed it. The food was brilliant and affordable. The drinks were lovely. The service was absolutely brilliant. My uncle was shocked by the quality of food for the prices. He said it was brilliant and he'll be coming back in the near future. We were served by the girls (Victoria and Aimee) and they were so good with both, our at counter services and our table services. Lovely ladies and very polite. Excellent service, honestly couldn't fault them. We were sat in the back garden and it was a beautiful day. The sun shining, and it was a nice relaxing setting. Props to the girls today (Victoria and Aimee) as it was a very hot day, yet they continued on their services with a smile and patience. The Wallace is our favourite local and there's quite a few around here.

  • 3/5 Leanne D. 6 months ago on Google • 23 reviews
    Every time I've been here there is an inexplicable wait for everything. I've walked out before now after waiting over 20 minutes at the bar to be served with absolutely no recognition I was even there. Food has been mediocre at best, hit and miss beige, tasteless. Last time I was in there was a table of teenagers (about 13/14yrs) not doing anything but running around the pub playing chase?? They did get asked to leave if they didn't have an adult with them, but one of them ordered food - Bizzare! Think that's been the last resort for me, it's a sizzling disaster.

  • 1/5 Anthony P. 2 months ago on Google • 11 reviews New
    Absolutely terrible, firstly the staff couldn’t be more unhelpful. Considering my mum and dad are elderly we were put near a really big party of people even though there was a lot of space! We moved ourselves and then proceeded to go and order, good job I ordered the fish first as you didn’t have any… apparently it was still frozen(?) Anyway given that we left…. And won’t be back!

  • 1/5 Sponge C. 5 months ago on Google • 8 reviews
    The steak I ordered was a medium well 8oz sirloin, it arrived and looked horrific like it had been butchered by a rabid dog! It was 35% fat, so I sent it back and asked for another at which point a lady that had been working the bar came and said it was supposed to look like that, I said that I have eaten many steaks and that the steak I was presented was way too fatty she then informed us that she ‘has a food certificate ‘ and supposedly knew what she was talking about then she also completely refused to replace the steak, she explained to us that the rump is less fatty and that I should order that so I said ok but she then informed us that I would have to pay again, I refused and told her to bring back the first steak, then I complained to the people I was with that I wouldn’t feed it to a dog and how i would be leaving a bad review at which point she came back and with a huff she said rudely DO you want me to replace it, I replied that I would like it replaced but not if I would have too pay more. So she said fine it would be 25mins. When I finally got my second steak it was very well done (over done) as opposed to the mid-well I asked for but I could just about eat it, it was incredibly tough but tasted about the same as an average steak would. I informed another member of staff how bad the service from the First Lady was when she questioned weather the food was any better also I love mushrooms but the mushrooms served with the steak were the most vile I have ever eaten (I don’t know how you can mess up mushrooms, they were kind of bitter. I think we were given off mushrooms as they didn’t like our reaction to the food) The starters were delicious (battered mushrooms, halloumi fries and the cauliflower bites) but we were very let down by the service and quality of the steak. Avoid eating here, unless you just get starters and drinks overall I would rate the Wallace 2/10. —after reading the response from Zoe, I was not annoyed because the steak had fat on it, I am well aware that a sirloin cut has fat around it but the steak had a large excess of fat that is not standard, it was also very badly cut, I suggest you find a new supplier for your meat as you sold a disgraceful cut of meat and then tried to act as if I know nothing, as I previously mentioned the steak was at least 1/3rd fat and looked vile. I nearly always get a sirloin steak when I eat out and never have I been served such a low quality cut. I also have a fair knowledge of meat and cuts but there was way too much fat on this steak and you were completely unprofessional and absolutely vile and that fact you are still trying to justify it proves just how much of a fool you are!

  • 5/5 SIMON O. 4 months ago on Google • 7 reviews
    Table of 5 on a Saturday night, ordering food around 7pm. Unfortunately some of the food we originally wanted had sold out, but the staff were very accommodating with substitution and making sure we were happy. One of us has allergies which some places make very difficult, but the staff here made sure to alter the food "as it comes to suit" a lot of places tend to say, that's how it comes so we won't change it. Service was fairly quick at the bar and the food came in a timely manner given how busy it was. Our group will likely be along on a Wednesday to check out the quiz night.

  • 2/5 Lizz C. 5 months ago on Google • 5 reviews
    Giving two stars but that’s only for the chef. Service was awful - ordered just regular nachos to share they brang out chicken nachos for one. We sent them back and recieved the same nachos just only this time it was for two and without jalapeanos. Tried to tell the waitress they were wrong again but she was trying to say we had ordered wrong - if we wanted hunters chicken nachos we would have said that? The chef ended up coming out and dealt with the issue quickly and professionally as baring in mind we had been in there for 30/40 minutes by this point and hadn’t even had our starter. Mains came out quickly and were nice. Thank you to the chef who dealt with it and actually knew how to do his job and the waitresses job properly. Won’t be returning

  • 1/5 S L G. 1 year ago on Google
    Staff not helpful always on their phones I was at the bar and one staff member didn’t even realized I had been waiting after me trying to Get attention. Food wasn’t very good missed part of my partners order then waited over 20 minutes for them to sort it out. We tried to some order ice cream for desert but waited too long so had to get a refund. The place wasn’t overall busy at this point so don’t understand why they took so long. Tables unclean and sticky. Didn’t Have a pleasant experience at all. I feel like the customer service really need to improve as I did not feel welcome at all by any staff member as I have already mentioned they were more interested in their phones or talking to each rather than priding themselves on what should be great customer service. Also customers should be made to feel welcome and there wasn’t any focus on customer interaction, there was another couple I met in the pub who said they felt it was not appropriate so either. I used to go here quite a lot as it’s a local pub but due to this I feel I will avoid for awhile now, which is a real shame in my opinion as it is a lovely pub but the staff seem to be letting it down.

  • 5/5 Thomas H. 2 years ago on Google
    Great place for a quick drink. Not had food since covid. But what I saw looks good. Would recommend

  • 5/5 Martyn T. 2 years ago on Google
    Nice atmosphere and nice beer and staff

  • 5/5 Harry M. 8 months ago on Google
    I called into the Wallace early afternoon with some gifts to wrap for my wife while I had a pint. All the staff were really friendly, good atmosphere, relaxing music in background. I was struggling with my gift wrapping when a lady from behind the bar offered to help. Kath wrapped all the presents Fantastically, chatting throughout. The other lady behind me the bar, Victoria really friendly as well. Food looked lovely with folk around me commenting how nice it was. Overall a lovely experience, I shall be calling in more regularly to the Wallace in future

  • 5/5 Danny C. 2 years ago on Google
    The staff are friendly the food is super efficient and good quality and great value would highly recommend

  • 5/5 DTF 2 years ago on Google
    Great staff and customer service, especially Tom on the bar

  • 5/5 Dan W. 9 months ago on Google
    The Wallace has been my local and nearest pub for 2 years. It's always clean and tidy. The staff are friendly and welcoming and the service is great.

  • 5/5 Debbie E. 2 years ago on Google
    Best place ever went today had a mixed grill .its the best meal of had out in years .Great food great staff

  • 5/5 Karen 11 months ago on Google
    I Visited with elderly parent's, one of which in a wheelchair and the staff couldn't do enough to help, they also made regular checks on us. The customers were equally friendly and helpful with door's. Lovely affordable food. A really good experience. I fully recommend.

  • 5/5 dinky g. 1 year ago on Google
    Had a lovely experience at the walace. Last minute booking online for my sons 12th birthday meal, with 14people. Food came out more of less straight away from each other. With only 1 kitchen staff. Food was beautiful will be visiting again soon. Thankyou for our amazing dinner.

  • 2/5 jen j. 1 year ago on Google
    This really wasn't a great experience unfortunately. Food was so late to table yet barely warm when it made it. None of our party finished their meal as it just wasn't pleasant. Service was slow and staff seemed disinterested. We won't be returning. Considering same chain/menu, expected similar to the Nugget just down the road but the Wallace is far below their standard.

  • 5/5 John T. 2 years ago on Google
    Great to be back in the Wallace again after what seems like an age. Staff were welcoming and friendly, Dave the gaffer welcomed us back and I enjoyed a few pints of Carling in relaxing surroundings. I will be returning!

  • 3/5 Brad's food r. 1 year ago on Google
    Its alright. Gents toilets were absolutely despicable, the food was good (mega mixed grill) but the chips were cold. Really long wait but it was busy to be fair. Staff was polite and helpful, overall its alright, would come again on a less busy day, and CLEAN THEM GENTS TOILETS, 3/5

  • 5/5 marilyn T. 1 year ago on Google
    Meat in the Burgers was better than other places. Scampi nice. Chips nice. Young man that served us was very nice and helpful. This is our 3rd visit.

  • 3/5 Jessica D. 1 year ago on Google
    Lady taking our order was lovely... was so attentive and lovely to me when I asking about allergies and thing. Offered all the extras and double checked order with me. Thunk her name was Lou... or something like that. But the food was a disappointment... salad was hot (obviously been left in the kitchen), lasagne was overcooked and burned. When asked to change it the young girl said there was no point as it would come out the same anyway. Fish was lovely but chips were freezing. Disappointing after receiving such lovely service from the lady at the bar.

  • 5/5 emily e. 1 year ago on Google
    Such an amazing place with caring staff and good quality food. It is such a good place for food and such a warm environment. Zoe has done amazing job with the place.

  • 5/5 Sean 1 year ago on Google
    Great pub with an amazing atmosphere The breakfast was amazing and we were really impressed with the chef carla for the prompt and fast service the food was great. Would highly reccomend to anyone Will definitely be returning again

  • 3/5 Laura J. 2 years ago on Google
    Kitchen was closed till 5....all but.one meal came out lovely but one meal went back twice and come out the same both times so got money back but one of us had no food. Go here quite often normally lovely....and restaurant staff are lovely

  • 5/5 B11KK D. 1 year ago on Google
    Carla was amazing at the Wallace in Coventry. Very professional and polite and always smiling! Thank you Carla for our breakfast! See you again soon for more ;)

  • 5/5 Hollie L. 1 year ago on Google
    We visited for breakfast and it was perfect. We asked the chef Andy for well done bacon and soft eggs and that's exactly what we got. It was fantastic! Bar staff were friendly

  • 5/5 Lisa S. 1 year ago on Google
    Deano the chef has excelled himself today food was amazing ribs fell of the bone, also hot mess was lovelly not soggy. Drinks served by cath with a smile and politeness it's like being with with family here some times as alway brilliant with the little ones

  • 5/5 Katy W. 2 years ago on Google
    The lady that served me called kath was very helpful and polite, met all customer service requirements. Asked how long the food would be before putting my order through, brought over all our sources and informed me how long our food would be. Very friendly, what a lovely lady, will definitely return again.

  • 5/5 Louise W. 1 year ago on Google
    Made a booking for a table on a Saturday night, while staying away for the weekend. It was busy so atmosphere was nice and lively. I had an amazing chicken burger with sweet potato fries and some garlic mayo on the side. All food came out in good time and was all nice and hot, everything tasted really good. Prices are super reasonable for the food you get and it's a lovely little spot!!

  • 1/5 Keeley D. 1 year ago on Google
    Went for dinner with my partner and our daughter after school, staff were very ignorant to start with ignored us when waiting to place our order. When the food arrived to the table I've never seen a server so miserable and rude, no words just plates slammed Infront of us. The portions were extremely small considering I ordered from the 'ultimate' section I had 15 borderline raw chips along side a handful of peas and some scampi. my partner's steak was overcooked and tasted vile. When the staff came over to ask how the food was I said 'ive had' but before id even finished my sentence he had turned his back on me and walked away from our table, absolutely disgusting service considering I'd just spent nearly £40 for raw food and small portions. We used to love coming here regularly, but after today we will not be returning. Very disappointing experience to say the least

  • 5/5 Phoebe H. 1 year ago on Google
    The food was absolutely beautiful and well worth the money! Great staff. Great food and drinks. Great atmosphere.

  • 5/5 Brad W. 1 year ago on Google
    They serve some really good bottles of Budweiser, cold, crisp, refreshing. Staff are very friendly too and cater for all your needs. Top pub!

  • 5/5 Christian G. 1 year ago on Google
    Christian served our drinks and also recommended the old faithful burger and he was right it was really nice and also thanks to Zoe for a really good burger! Would come again.

  • 5/5 AK B. 11 months ago on Google
    I went there today with my friends for lunch and the food was amazing totally loved the pork belly and it came out still sizzling😘😘😘😘

  • 5/5 Simon S. 5 months ago on Google • 1 review
    Due to the lovely weather thought it would be a good idea to eat out. So revisited The Wallace. Again great choice. Food was delicious very much enjoyed with a few cold pints. Definitely go there again! Staff was great very welcoming.
    2 people found this review helpful 👍

  • 5/5 Nik G. 1 year ago on Google • 2 reviews
    Went to the wallace for food this evening and had a very pleasant experience. The food was good, arrived quickly and hot. The staff are amazing especially Carla who was serving us. She really does go above and beyond to make sure her customers are happy. Nothing is too much for her. Thank you!!
    1 person found this review helpful 👍


Call +44 24 7633 5627 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
    • ✓️ Free of charge street parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Beer
    • ✓️ Food
    • ✓️ Wine
    • ✓️ Coffee
    • ✓️ Alcohol
    • ✓️ Spirits
    • ✓️ Cocktails
    • ✓️ Food at bar
    • ✓️ Small plates
    • ✓️ Late-night food
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Brunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Breakfast
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Outdoor seating

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