1/5 Anaam Khan N. 1 year ago on Google
Absolutely
appalled
at
the
lack
of
awareness
the
members
of
staff
have
for
disabled
people.
I
went
to
this
pub
for
lunch
on
the
22nd
of
December
and
I
have
a
blue
badge,
i
went
to
park
at
the
disabled
spot,
which
the
space
was
covered
by
half
with
outside
tables
and
benches.
Thus,
I
had
to
park
at
a
distance
and
obviously
was
not
ideal
for
anyone
with
a
blue
badge.
When
I
addressed
this
with
a
young
host,
I
was
informed
when
I
asked
to
speak
to
the
manager,
that
the
owner
had
been
off
with
flu
for
3
weeks,
and
her
daughter
was
busy.
She
did
not
ask
me
for
the
reason
or
say
let
me
get
someone
who
can
help,
but
promptly
gave
me
a
lot
of
unnecessary
and
time
wasting
information.
When
I
told
her
I
will
be
putting
my
complaint
in
writing,
she
promptly
burst
into
tears.
Her
unprofessionalism
perplexed
both
myself
and
my
guest
as
I
was
explaining
how
difficult
my
situation
was
that
the
unthoughtfulness
of
staff
to
have
placed
tables
and
benches
covering
the
disable
parking.
Then
what
I
would
deem
a
rather
zealous
individual
working
at
the
pub,
with
gauge
or
plug
earrings
decided
to
tell
me
in
the
most
patronising
tone
that
as
"I
had
upset
a
member
of
staff"
I
could
be
asked
to
leave.
This
individual
did
not
apologise
for
the
distress
an
obvious
discrimination
that
I
faced.
In
fact
when
I
mentioned
the
sufferance
that
I
faced,
this
individual
told
me
that
"it
was
not
much
discrimination!"
Thereby,
with
sheer
stupidity
admitted
that
there
had
been
discrimination.
When
I
mentioned
the
Equalties
Act
and
the
Sale
of
Goods
and
services
act,
did
this
obviously
clueless
individual
decided
to
shut
up.
This
resulted
in
the
owner
and
licensee
"Ann"
turning
up
enquiring
what
had
happened,
when
I
explained
the
situation,
Ann
explained
that
the
tables
and
benches
had
been
moved
for
their
Carol
service
and
not
been
moved
back.
Not
that,
that
is
any
form
of
excuse
but
just
highlights
that
the
staff
at
the
pub
has
a
lack
of
awareness,
consideration
and
training.
However,
good
service
and
training
starts
from
leadership
from
the
top.
Ann
did
not
offer
apart
from
an
obligatory
apology,
a
drink
on
the
house,
(both
myself
and
guest
were
drinking
cola
and
lemonade)
or
even
offer
for
my
car
to
be
moved
to
the
disabled
space.
In
fact,
it
would
be
interesting
to
know
if
Ann
has
ever
offered
a
drink
on
the
house
to
a
dissatisfied
customer,
and
was
I
overlooked
because
of
my
disability
and/or
the
colour
of
my
skin?
Needless
to
say,
I
would
not
recommend
this
place
again
which
in
my
humble
opinion
is
extremely
unprofessional.
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